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    Milestone Xteriors

    1.0 (1 review)

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    30 days ago

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    Semper Fi

    Semper Fi

    3.6
    (17 reviews)

    Great company to work with. House looks great. All the employees were friendly and professional…read more From the sales rep, Connor to the project managers and crew, Evan, Manuel, and Raul. Plus, I need to mention the office staff, they were great too. Overall, very happy with our new roof and the process to get it done. Thanks

    (2024)The roof looks great the crew worked very efficiently and got the job done in a day that was…read morebefore it changed owners. One year later(2025) I had Semper Fi look at my new roof for hail damage. I was told I would need about 20 shingles replaced. I didn't turn it in to the insurance company because it was the same cost as my deductible $2000. After 3 attempts last year to get a estimate from them so I could move forward no one ever contacted me to schedule the repair. I called back this spring and they sent out another estimator. That estimate was 13k. So I called the insurance company and got paid to do the roof. After asking Semper Fi to send the estimate so I can approve it the estimator said he had to review it with his boss. I was called back 2 weeks later with a 29k estimate???. The original cost 2 years ago was 20k, thats nearly a 50 percent increase. So under the new management I have to give them a 1 star very disorganized and overpriced. I found another local contractor with a better rating and 6k less than Semper Fi. That's using the same shingles and warranty. Thirteen months into this and Semper Fi has yet to send me a estimate. So before you decide on Semper Fi at least get a couple of estimates. The new owners are more expensive

    Guardian Home Improvements

    Guardian Home Improvements

    2.5
    (26 reviews)

    I needed a very small siding repair. I was NOT interested in a two step process with an estimate…read morefrom a salseperson followed by a visit from the actual workers. I made that very clear to the scheduler. The scheduler confirmed that that could be done. I subsequently received an email confirming the appointment. I replied, repeating my insistence that I simply wanted the repair made in a single visit without a separate visit from an estimator. Sure enough, an estimator arrived 20 minutes late without any equipment. He was downright rude when I complained, saying "no one does business that way." I told him that Guardian was put on notice at least twice that I was not interested in a two step process. I would not have bothered taking time off from work had they simply told me they required a two step process. At my request, the manager called me, and I explained the situation. She was pleasant on the phone and said that she would she she could find someone in the organization to address the issue. I forwarded the earlier email for her records. She promptly acknowledged receipt. That was all two weeks ago. I never heard from her again. She did not respond to three follow-up emails of increasing urgency. The repair still have not been made, and I am back to square one. I DID receive a robotext asking me to rate my experience. (eyeroll). Stay away from these people. They are arrogant and beyond worthless unless you have a major project, and even then you have to worry about how they respond to a problem. Dear Guardian: am sorry I am not worth your precious time. It will not happen again.

    Have had a LOT of communication with Guardian over the past few years. They did a sealant on our…read moreroof, but due to the age of the roof that plan did not hold up - they did explain to us that we really should have a new roof, which we agreed with and they subsequently gave us a credit off of the original quote. Workers were very diligent and hard-working. The project managers had to deal with extra problems that were uncovered when the old roof was taken off - many layers and uneven spots, for which we did pay extra. Our problem is with the follow up. While our manager/site boss - not exactly sure what his title is -was communicative during the process and did come back to follow up with some debris that was left in the gutter, etc. we told him that our large front bush got damaged. He assured us that they have a company that they work with, and that he would have them get in touch with us. That was three months ago, and I have sent him five texts, none of which were answered. While the roof itself seems fine, the lack of follow-up communication does not bode well for potential future problems.

    Milestone Xteriors - roofing - Updated July 2026

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