Eight weeks ago, I was rear-ended. My insurance company recommended them, so I went with it…read more My car is now almost done. I've seen it. I can't say that the work wasn't done properly or that it doesn't look good. My complaint is that over the course of those eight weeks I don't feel like they communicated progress well enough. On only one single occasion in that eight weeks did they call me unbidden. Were the lengthy delays entirely their fault? I can't say so. But I felt like I had to hound them a lot more than should have happened.

Great shop, worked with my insurance provider and even had a rental agreement with nearby…read moreenterprise for a pickup. Work was done ahead of schedule and looks good as new! Highly recommend their service as a reliable collision center.​​​​​

this is my second time having them fixing my windshield. They do excellent work in stone chips and…read morealso have done a great job on a full replacement in the past. Thank you, Betsy

Professional and friendly they did a very good job on my windshield replacement. Best auto glass…read morerepair service in Fenton

Don't know the kind of work they do, amd I will never find out. Just called then and they were…read morehyper rude. I get it, everyone has a bad day, and in those days you get a bad review.

I received good work on my vehicle in the past, however, this is no longer the case. One of the…read morerepairs Scott did is to replace the accessory drive belt, idler and tensioner pulleys. This resolved the belt noise issue and I was happy with his work. About 8 months later and approx 8,000 mi,I noticed the noise return. I returned the car to Scott and he found the belt tensioner, which is connected to the tensioner pulley needed to be replaced. He charged me $45.00 diagnosis fee and said the repair this time would be $305. I really wondered why this wasn't done with the first repair since this is a normaly replaced with belt. I took the vehicle to another repair stop instead witch charged me $ 135. To replace the belt tensioner. I will never return to Auto Excellece again and if you care about your vehicle, you won't either.

dropped my car off here last week to get an estimate done. I knew they were backed up so I didn't…read morebother them until this morning. I stopped by and asked if they had a chance to look/had an estimate ready. The man working/owner Clarke didn't even know my car was there. They did not have an estimate ready either. He told me my car was totalled but wouldn't give me any details. He then turned to the next person to have a personal discussion in the middle of this. I had to interrupt to ask again for an estimate or any information for that matter. He let his own personal experiences with insurance companies dictate how I was treated. He told me he doesn't need my business and shooed me away like a fly. He also told me that he refuses to call insurance companies back because he feels it's an "insult to his intelligence" on pricing. If you have Progressive, steer clear. I will say his wife, Kathy, who was also working the office at the time, was very nice and helpful and did apologize on his behalf. But here I am two weeks into trying to get my car fixed and I get to start all over. Thanks Franklins!

Great service, communication and work! And they were very affordable compared to multiple other…read morequotes I received. Getting the parts took awhile but they ordered it directly after I approved the quote while I sat there. Manufacturing and shipping delays are NOT their fault at all. I see a lot of reviews all over the internet where people are faulting service companies for long wait times but just know that they are probably just as frustrated as you are and they have NO control over the current situation of the supply chain.

They did a great job getting the car diagnosing the problem and providing a loaner…read more Chris did an awesome job keeping me informed and making the process very smooth and easy.

Serra Ford is top notch from sales to service. John and Andy in service take care of all of my…read moreservice needs. The whole sales team takes care of me every time I come for a vehicle. The staff is friendly, helpful, great customer service, professional, and has the best prices. The service, sales, and price is the best in the area!

Good price, great service and amazing speed! My Car was in and out before the workday ended.read more

Brakes serviced quickly and professionally done. Very happy with how work was done and friendliness…read moreof staff. Very fair pricing for work performed. Will return for future needs.

Dave was great to work with, He had to make my interior for my old Dodge from Scatch nothing was…read moreavailible for my car premade, looks great thank you so much.

Suburban Auto Trim replaced the headliner on my 2009 Pontiac G8 and did a wonderful job! The car…read morewas finished on time at the agreed upon price, and I strongly recommend them for any interior work on your vehicle.

We had an excellent experience with Flash Glass and would highly recommend them. They were…read morefriendly, professional, and easy to work with from start to finish. The service was fast, the repair was done well, and the whole process was simple and stress-free. It is always nice to find a local business that is reliable, honest, and provides great customer service. I would definitely use Flash Glass again for windshield or auto glass repair.

**Five stars for Don and his exceptional work!**…read more I have a 50-year-old Italian convertible that several glass shops wouldn't even consider touching. Don had never worked on one before, but after carefully inspecting it, he agreed to take on the challenge of replacing the windshield. He handled the old mounting gaskets with great care and did a fantastic job with the installation. Don was professional, meticulous, and a genuine pleasure to work with. Highly recommended!