I was directed to Gerber Glass & Collision by UPS's insurance after a UPS driver backed into my…read moretruck. I was originally advised the repair would take 1-3 days. I dropped my truck off on December 30, 2025, but did not receive it back until January 6, 2026. On January 2, 2026, I received an email stating my completion date had been pushed to January 6. On January 6, I had to call the shop myself to check on the status. I was told they were just about to call me and that my truck was being detailed. When I arrived, my truck was still inside the building, and I was asked if I was comfortable pulling it out myself, which I did. As I pulled out, I noticed a printer box in my back seat that was not there when I dropped my truck off. The box contained some of my personal belongings. Once I got home and went through it, I realized items that had been in my center console and throughout the truck were missing. I immediately called the shop. I did not accuse anyone of stealing. The gentleman I spoke with said they would have a meeting the next morning and that the general manager would call me. I did not receive a call in the morning, so I called in the afternoon. The general manager told me his employees would never steal anything and suggested that some kids must have broken into my truck. I was told to call him back with a dollar amount and he would pay me cash. When I called back a couple of days later with a reasonable amount based on the actual value of my missing belongings, I was told I just made that number up. I stated that I wanted to be compensated for the full amount of my missing belongings, at which point he said he would take the matter to corporate and get back to me. I did not receive a follow-up. After multiple calls over the next couple of weeks, I was eventually told that corporate would not be paying anything and that a voicemail had been left for me, which I never received. I have since filed a police report and will be following up on the matter. I won't comment much on the actual repair--it was just a bumper and appears to be installed correctly. However, I still don't understand why a job quoted as 1-3 days took over a week. I was fortunate to have a rental through insurance; had I been paying out of pocket, this experience would have been far worse. Based on the delays, lack of communication, and how the situation with my missing belongings was handled, I would not recommend this shop.

This Gerber location did an amazing job repairing my Honda after a run in with a deer. Quality…read morework, quick, great communication. Worked with my insurance to get the repairs taken care of. I would definitely recommend them.

Windshield replacement Made an appointment…read moreWindshield was replaced with no issues My insurance company paid for this New windshield looks great Was completed on time

I stopped by with an automobile that had a chip in the windshield, no appointment. The staff at the…read moredesk were very polite, they answered my questions and processed everything efficiently. I have a truck that had a crack that ran from top to bottom of the windshield. While the chip was being repaired on the car, the staff took care of everything, from contacting the insurance company and filing the claim to scheduling an appointment for later in the week for the truck's windshield replacement. When that was all set the car was done and I was on my way. When I returned with the truck, it was promptly taken back for repair. I was told it would take 1-2 hours, but I barely waited 1 hour. The truck was treated with care and it looks great! From professionalism to workmanship, I am very happy with the team at this Henderson Glass location. I would go back should I ever have additional auto glass repair needs and I highly recommend. Side note: My visits were during second wave of pandemic. Everyone is wearing a mask, there is a partition at the front desk, and they provide hand sanitizer.

Their automated phone system is horrible. There is apparently no way to get to actual human and…read moretheir voice recognition software is dismal at best. It apparently doesn't understand English and kept asking me the same questions over and over....Very frustrating. Makes me not want to do business with them, for this reason alone.

From the owner: Do you have glass damage? For windshield repair and replacement in the Waterford Township area,…read moreturn to Safelite AutoGlass. Those in central Waterford Township or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at Safelite AutoGlass Waterford Township repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage today.

Needed collision repair done on my front end. Work was done in a timely fashion and I was kept…read moreabreast of the goings-on with my car throughout the entire process. Bridget and Nicole are awesome! Very happy with the service. Never fun dealing with these sorts of things but overall the Gerber crew made it as painless as possible. Would recommend.

My car was damaged in a parking lot the offending drivers…read moreinsurance sent me to Gerber Collision I have to say that it was probably the best experience at a collision shop I have ever had it took a little longer than expected but it was not the fault of Gerber (back ordered parts from manufacturer). I was kept informed and they worked with my schedule hope I don't need them but if I do I will use them again

I think it's really cool, so I used the Yelp Projects tool to aid me in locating a professional…read moreauto glass company to replace my windshield. I received a few quotes with varying prices and couldn't decide, therefore I also did a Google search of reviews of the various places to help me make my decision of where to take my vehicle. GP, which is 45 mins away from my home, and an hour in traffic from my work, quoted me a flat rate with parts and labor included, which was $20 more than a shop in my neighborhood. The removal and install was fast, and the gentleman was very professional. My bill was actually $20 more than the flat rate quoted. Therefore, I ended up paying $40 more than I would have paid had I gone to a local shop, 1hour 45 mins driving, and a 1/4 tank of gas. Pricey lesson learned. However, I'm grateful that my windshield is fixed before winter. I recommend this location for folks who live in the area. It's clean with a comfortable waiting room. Also, if you're low in cash, make sure you know that "flat rate" doesn't mean the same to everyone. Use the Project tool to receive quotes, etc, but do extra homework and know exactly how much a service will cost you in exact pricing, considering your travel (gas) expenses, and time when comparing.

Responded within 15 minutes. He was very quick to answer my many questions regarding the…read morereplacement glass. He installed the windshield in about 90 minutes while I waited. Friendly and prompt service. I highly recommend GP Auto Glass for windshield replacement.

Horrible service! We called to get the next day installation to replace our windshield and they…read moregave us the time of 11-3. Ok sure. Well, 2:54 rolls around and no one called or came. So we called to make sure. They said they're running a bit late and will be 30 mins late. Ok. 4pm and still no one came. They called to say its too late and will get us in first thing tomorrow morning between 11-12. Oh fine. Well, it is now the next day and past the time stated. I'm about to give up and call another company. This is just ridiculous service and integrity. Please don't bother calling them for service. Obviously they do not keep their word or are professional enough to even call ahead to inform you.

This location used to be my go-to for tires, tire rotations, and oil changes since I bought my…read moretires from Bell Tire. Unfortunately, not anymore. After hearing about bad experiences from friends, I recently had my own. I went to two different places -- one for an oil change and one for a tire rotation -- and both asked who had serviced my car last. The answer was Bell Tire. My oil had been overfilled by 2 quarts, which can cause serious damage. On top of that, my locking lug nuts were tightened so tight that a tire shop couldn't remove them -- I had to go to a mechanic. The mechanic even said an inexperienced person must have been working on my car, and that locking lugs should not be tightened as much as regular ones. What worries me most is that if I had a roadside emergency, I wouldn't have been able to change my own tire. Between my experience and others I've heard about, I no longer recommend this location. Thankfully, Roadrunner Oil Change, Warehouse Tire, and Mo-Tech Automotive fixed the issues, $100 later!

Don't ask for a new windshield the front desk does not want to help! They send you to some phone…read moreline and they never answer... horrible service

This place does an amazing job with damaged vehicles. I could not be more happy with the work they…read moredid on my car and amazing customer service. Sam is a great guy and truly cares about his work! Would recommend this place to anyone dealing with car troubles.

Very fast, honest, reliable service. Provided a loaner and allowed us time to work through…read moreinsurance delays. Followed up with our insurance company daily on our behalf.