This place does an amazing job with damaged vehicles. I could not be more happy with the work they…read moredid on my car and amazing customer service. Sam is a great guy and truly cares about his work! Would recommend this place to anyone dealing with car troubles.

Very fast, honest, reliable service. Provided a loaner and allowed us time to work through…read moreinsurance delays. Followed up with our insurance company daily on our behalf.

I would say they were good up to the sale if they hadn't been dishonest to make it. Before the sale…read moreof the F350 they promised delivery, after the sale they keep asking when and where we should meet and then canceling stating that they don't know if they can go through with the delivery that they had promised. We call repeatedly asking for the manager but get spun and hung up on. Now we have a loan and payment on a vehicle that they still have possession of and are refusing to get it to us.

April, 23, 2026 To…read moreWhom It May Concern, I am very concerned about the Pirelli Tires on the 2025 Ford Explorer. I bought this car almost a year ago and had an awful experience that was only made worse by Suburban Ford in Waterford Michigan and by Ford Consumer Affairs. While traveling from Michigan to my sister's house in Pennsylvania I had a tire pressure light come on. As I reacted, got over to the right lane, put my "flashers" on and decided if I could get off an exit or needed to pull over I saw the drivers side back tire roll off, pass me and go in front of other cars now on my left across the PA turnpike. I passed a bridge and moved over on the side of the turnpike as soon as it was safe. I was in shock and THANKFUL no accidents were caused. My sister called the turnpike help. They came and were very kind. They called a tow truck (as you know there are no spare tires on this car) and we were towed off the turnpike and went to three tire places before a correct tire for the vehicle was found in stock. The tire was put on and a warning was given to me that I needed to replace the other tire on the back as it is not safe to drive with different tires side by side. This Firestone dealer only had one tire. I came home and went directly to Suburban Ford in Waterford Michigan. I bought the car there and the COMPLETE warranty. They said checking into this situation would take a few days as they would contact Ford. I waited 6 days and went to see the service manager as he never called. He handed me a printout that showed that I took 4 minutes to pull off (2:05-2:09) and that I did not have the tire so the warranty would not be honored (The car had 9,685 miles on it and 100% replacement of the tires are guaranteed up to 12,000 miles). I did not have the tire because I had 4 people in the car, luggage and two large dog cages. The turnpike employees did go back and ran across to the other side of the turnpike to retrieve it but I did not take it with me. Both the time and the tire (although I have pictures attached) constraint allows those responsible for the tires on this car, to be "off the hook" for payment. I then contacted Ford Customer Service and went up two levels to the same response. I have tried to talk with the General Manager at Suburban Ford and he has not contacted me after three messages left for him. Although the other Service Manager contacted me and after a frustrating conversation about calling Pirelli tires (my responsibility, not his) he hung up on this customer. I have been a customer of Suburban Ford for over THIRTY years and have always been treated well by the service employees and the lack of management decorum, professionalism and attitude caught me off guard and totally disappointed me. My feelings of never buying a Ford again (I have bought four) is very prevalent in my feelings and I am amazed that a loyal customer will be set aside for the cost of tires. Please consider this letter as exceptions are made to rules when customer service is really a positive attribute to your organization.

I was directed to Gerber Glass & Collision by UPS's insurance after a UPS driver backed into my…read moretruck. I was originally advised the repair would take 1-3 days. I dropped my truck off on December 30, 2025, but did not receive it back until January 6, 2026. On January 2, 2026, I received an email stating my completion date had been pushed to January 6. On January 6, I had to call the shop myself to check on the status. I was told they were just about to call me and that my truck was being detailed. When I arrived, my truck was still inside the building, and I was asked if I was comfortable pulling it out myself, which I did. As I pulled out, I noticed a printer box in my back seat that was not there when I dropped my truck off. The box contained some of my personal belongings. Once I got home and went through it, I realized items that had been in my center console and throughout the truck were missing. I immediately called the shop. I did not accuse anyone of stealing. The gentleman I spoke with said they would have a meeting the next morning and that the general manager would call me. I did not receive a call in the morning, so I called in the afternoon. The general manager told me his employees would never steal anything and suggested that some kids must have broken into my truck. I was told to call him back with a dollar amount and he would pay me cash. When I called back a couple of days later with a reasonable amount based on the actual value of my missing belongings, I was told I just made that number up. I stated that I wanted to be compensated for the full amount of my missing belongings, at which point he said he would take the matter to corporate and get back to me. I did not receive a follow-up. After multiple calls over the next couple of weeks, I was eventually told that corporate would not be paying anything and that a voicemail had been left for me, which I never received. I have since filed a police report and will be following up on the matter. I won't comment much on the actual repair--it was just a bumper and appears to be installed correctly. However, I still don't understand why a job quoted as 1-3 days took over a week. I was fortunate to have a rental through insurance; had I been paying out of pocket, this experience would have been far worse. Based on the delays, lack of communication, and how the situation with my missing belongings was handled, I would not recommend this shop.

This Gerber location did an amazing job repairing my Honda after a run in with a deer. Quality…read morework, quick, great communication. Worked with my insurance to get the repairs taken care of. I would definitely recommend them.

I am extremely pleased with the work Petrusha and Sons performed on my vehicle. The repair work to…read moremy bumper looks like new and the color match is spot on. They are a hard working, friendly, family owned business who know the true meaning of customer satisfaction. I would highly recommend them.

We brought my husband's car here to get the paint touched up. I have been a customer of Campbell's…read moresince 2006 or so, when my 1999 Honda needed work after an accident, and they are great. I recently took my own car to Gerber's Collision, in Farmington Hills, and they were rather expensive, so for my husband's car, we drove the 25 minutes or so here instead. His car mirror also needed some work and Campbell's was able to give him a quote for that, too, so he had that done also. He was surprised by how fair the quotes were for both that and the paint work. I was able to get the initial quote via email from Campbell's, and they were easily reachable via phone or email, too. The work on his car took about a week and he's very happy with it. Something to note, their parking lot is under construction right now and is mostly just gravel - not a big deal but the entrance to the lot was moved slightly, I believe. Overall, highly recommend this company for your car needs.

Needed body work done for my car after an accident. The customer service was great. Work was done…read morequicker than expected and the quality of work was top notch. Zero complaints here.

We took our car here and they did an amazing job. They were very communicative and quick with the…read morerepairs. I won't ever go anywhere else.

Very happy with the work, friendly and quick service. Will definitely use again. Thank you!read more

Needed collision repair done on my front end. Work was done in a timely fashion and I was kept…read moreabreast of the goings-on with my car throughout the entire process. Bridget and Nicole are awesome! Very happy with the service. Never fun dealing with these sorts of things but overall the Gerber crew made it as painless as possible. Would recommend.

My car was damaged in a parking lot the offending drivers…read moreinsurance sent me to Gerber Collision I have to say that it was probably the best experience at a collision shop I have ever had it took a little longer than expected but it was not the fault of Gerber (back ordered parts from manufacturer). I was kept informed and they worked with my schedule hope I don't need them but if I do I will use them again

This place was recommended to me by a friend of mine and I'm so glad they did. Super friendly owner…read moreand affordable. Unfortunately my car insurance denied my claim so it was all out of pocket for me. This was the second place I got an estimate from and it was $500 less and said they could get the work done in 2-3 days and they were done in two days. My car looked great couldn't even tell it had been banged up only days earlier.

Had my truck in for repairs. Staff was all very professional and friendly. My beautiful blue…read more truck looks good as new. Fast and efficient. I would highly recommend!

Clarkston auto body was awesome when fixing my truck ! Everything was perfect and they were so…read morepatient with my insurance and even fixed stuff I didn't know needed to be fixed under my insurance ! Super satisfied highly recommend !

Steve at the Dixie location was great to work with. Took my Bronco in after someone hit me…read more Excellent service. I would recommend this company to anyone looking for Auto body repair. Not only were they friendly, but they also had my car done exactly when they said they would. Could not have asked for a better group of people to work with.

My car broke down, and I called the highland service center shop, they not only came to my rescue…read morewith their tow truck for FREE, but also they took care of me right away as soon as I got to the front desk. The staff greeted me with smiles, and a reasonable quote on my repairs. Come to find out it was my starter, they ordered me a new one and installed it right away. I was in and out. THANK YOU!!!

From the owner: Highland Auto Care is your trusted local auto repair shop in Waterford, MI, dedicated to providing…read morehonest, reliable, and high-quality automotive service. Whether you need routine maintenance, diagnostics, brake service, engine repair, tires, alignments, or fleet maintenance, our experienced technicians are here to help. We believe auto repair should be simple and transparent, which is why we provide clear communication, upfront estimates, and digital vehicle inspections with photos and videos. We also work with most manufacturer and extended warranty providers to make covered repairs as easy as possible. Our mission is to keep you safely on the road while earning your trust with every visit. Schedule your appointment today!