Love the convenience of checking in through the app. We even got to pick our room, which was…read moreconveniently near the exit. Both beds were clean, the only small problem was that my mum saw 1 roach on our second night. The gym's really small and hard to work out in. Also, I believe it's up to 15 lbs where it's only 1 hand, then you have pairs. The room was also hot as well, even with the temp turned down. Free breakfast was offered, but I didn't partake. Good options nonetheless. I would definitely choose this inn again because it's right across from the gas station and right by the highway for ease of access.

We stayed here from Saturday to Tuesday. The price was right and the other hotels in the area were…read morebooked with wedding parties. The room was ok. The bed was pretty comfortable. The toilet didn't flush well at all. We reported it to the front desk and upon coming back to the room later, nothing had changed. The front desk staff were very nice and professional. This hotel needs some serious TLC. A do-over. Let's start with the outside-it looks like a bunker or maybe a funeral home. Certainly doesn't look like a hotel. In fact someone that was parking asked us if it was a hotel. Not very inviting for sure. The other issue was the free breakfast. Right off the bat there is no toaster. No way to toast a bagel or English muffin. We were told that it broke and another one was ordered. This was on Sunday. Still hadn't arrived by Tuesday... The poor woman that was running the breakfast area Sunday morning was overwhelmed with all the guests asking about the restocking the food. One waffle maker was out of service. My husband got some sausage and he said that it was ice cold. My oatmeal was cold. Cold oatmeal is not good. The lid for the oatmeal pot was broken. The last morning that we were there the woman running the breakfast spent her down time sitting at one of the tables nearby. The snack area was pretty empty. Maybe there were 5 little snacks on display and there weren't many beverages. It was never restocked while we were there. And if you are a light sleeper you might want to make sure you get a room at the front of the hotel because the back of the hotel faces 95 and there is loud traffic all night long. And the photo for this hotel shows some EV chargers. Didn't see those chargers. They could have been there but I just didn't see them. I am assuming that the hotel didn't want to use an actual photo of the hotel because it looks like a funeral home or bunker... So that sums up pretty much our stay at this place.

Great, long stay here. I especially liked:…read more --the workout room --breakfast service --cleanliness throughout --wonderful staff --safe, well-lit parking lot --quiet rooms --fireplace in our suite --fully outfitted kitchen We'll be back in the future

My husband stayed here while in temp Housing for work for 2…read moremonths, a month during that time I was there with him. Everyone single employee we encountered was so nice and extremely helpful. Nicest hotel service experience we have ever had. The only reason to not give 5 stars is the rooms are a little stuffy and to add to that our air would not go below 75 even though we would set to 68 to get it to drop.

Great stay in Milford. Here to speak at a conference and it was easy in and easy out of the hotel…read more Close accessible parking, friendly staff, with a clean & spacious room. Property was close to a few restaurants and had food, snacks, drinks and other amenities on site if needed.

Super clean hotel! New beds, my pet peeve is hotel pillows and these were all super fresh and…read moreclean. My only complaint is due to what im assuming was recent renovation there's a strong chemical smell, like when new carpets off-gassing smell. My throat hurt the first 5 hours but then my body got used to it and it was tolerable. Don't think there's an air filtration system in rooms which I think every hotel can benefit from. We had the window open and the fan on, helped a little. Also this is a dog friendly hotel and you wouldn't know it, as it doesn't smell like dogs at all. Breakfast was continental, hot food was scrambled eggs, bacon, sausage, potatoes. A little dried out a little but ok. Fresh fruit was good too, had watermelon and pineapple. I don't eat waffles but they had those, bagels, muffins. I don't know what the price was as my sister paid but I would have suggested a restaurant if I knew it wasn't free (it's included in some of the rooms). It was good for the convenience tho!

My family and I had a room we two queen beds and a living area. I guess this is a suite? I booked…read moreit a long time ago so I forget exactly what I picked. The room was very big. Large sectional couch, two sinks, good shower, mini fridge, table. A few negatives: The queen beds were really full-sized, not queen, and there was only 1 bar of soap for 4 people (there was body wash in the shower instead of soap). Also, the closet door fell off immediately upon opening it. But the two guys at customer service on Friday night were very nice and helpful, the hotel offered free breakfast in the morning that the kids attacked right when they opened at 7am, and if I was staying more than one night, I would've liked to have used the gym. Everything was clean, too, which is always nice at a hotel (because when you've been to dirty ones, you really appreciate the good ones).

Edit: added their "response" at the bottom. My warning still stands: these people will put you in…read morewhat looks like a drug den and if you use the soap to wash the filth of their disgusting hotel room off your hands, they will force you to escalate the matter. Original review: Everything in these photos was here when we arrived. The room was not only not cleaned but appears to be presently lived in by someone who just wasn't here when they let us book the room online. Asked for a refund but was told morning manager is only one who can approve it, so I asked night manager to call him. He said it's late and he has work in the morning. I said so do I. He said there would not be time to have room cleaned by housekeeping before letting someone else get the room. I said it wasn't cleaned anyway, likely for weeks. This place is a dump and likely a flophouse for drunks and drug addicts. Stay as far away as you can. Hotel's emailed response: I hope this message finds you well. I want to take this opportunity to apologize for your experience at the Hyatt Place Milford/New Haven on June 23, 2026. At the Hyatt Place, we strive to ensure that all our guests are welcomed to a clean and safe environment and we are saddened that was not the case during your stay. Our housekeeping team generally does a good job cleaning the rooms, but I assure you, our management team will do a thorough investigation on this matter to avoid any repeat as we take these cases very seriously. We would like to thank you for bringing this to our attention but also must advise that you did occupy that room for over an hour and items such as soap, towels and the beds were used. Please see attached photos. During your stay, a room change and additional compensation were offered in an effort to address the issue at the time, which were declined. As the room was occupied and used, we are unable to approve a full refund. If you would like to discuss this further, please don't hesitate to reach out. We do value your feedback and hope to have the opportunity to provide a better experience in the future. Sincerely, JARRELL MILLER Front Office Hyatt Place Milford/New Haven 190 Old Gate Lane Milford CT, 06460 T: (203) 877-9800 E: jarrell.miller@hyatt.com

Never again. The thermostat only seemed to control the mane room, one bedroom hot, one freezing.read more

4 weeks I've been here for work in four different rooms, and 4 different experiences:…read more Day 1: Room is beautifully large with a partial kitchen, clean dishes, many essentials; such as Palmolive dish soap, replacements for all paper towels, toilet paper, and Kleenex, dishwasher detergent, and sufficient space for conducting work business. HOWEVER- staff completely ignored me upon checking in. Her coworker had to tell me that the woman I was trying to check in with was a bubblehead who doesn't pay attention to anything. So he had to intervene and take over (I am not entirely sure of the professionalism in completely throwing your coworker under the bus, lol). I had to call the front desk to have my bathroom cleaned. It had a black ring around the tub and there was extension hair behind the toilet. I mentioned this to the front desk agent and she asked me if I wanted the whole room cleaned. My response was "maybe we should if the bathroom looks this bad!". She laughed and acknowledged that her laughter was an inappropriate response. The room was not addressed until I called a second time after noon. There was rust, mold, dust, and an overall appeal of a hotel in desperate need of attention and refurbishment. But they have free breakfast! Week two: missing essentially all of paper products, and soap upon check-in. Tub does not hold water. Rust on nearly all fixtures. But they have a pool! Week three: I have noticed that I say "good morning" to staff every day and they are buried in their phones. They do not acknowledge customers coming in and out. They definitely have issues with parking as every day I have tried to exit for important work matters and have been met with a delivery truck or shuttle directly in front of the hotel with not much of a way for customers to get their cars out. Week 4: I'm so over this place. Fights have broken out during my stay. The fire alarm has gone off. Police have visited on a separate occasion, not related to the second issue... One woman in particular was causing trouble for many of the hotel patrons. Staff were informed many times, but nothing was done about this particular woman who was causing massive disruption and physical abuse to others. This is close to being the absolute most ghetto place I've ever stayed at. ...but they have a gym! :::shrug::: Location is prime, however. You decide, lol. Inconsistent, unprofessional, outdated... but they have a fitness room (obviously unimpressed at this point)! Definitely not a pleasant experience during the entirety of the month. This place needs an extensive overhaul of staff professionalism, service, support, cleanliness, communication, and appeal. :::This concludes my four week diary:::

I recently stayed at SpringHill Suites in Milford, CT, and had a wonderful experience. From the…read moremoment I checked in, the staff made me feel welcome and were friendly, professional, and happy to help with anything I needed. The room was spotless, spacious, and very comfortable. I especially appreciated having a separate sitting area, which made it easy to relax after a long day. The bed was incredibly comfortable, and everything in the room was modern and well maintained. The complimentary breakfast was a nice bonus, with a good variety of hot and cold options that made mornings easy before heading out. The hotel's location was also perfect--close to restaurants, shopping, and major highways, making it convenient to get wherever I needed to go. Overall, I was very impressed with my stay. The combination of excellent service, clean and comfortable accommodations, and convenient location made for a great experience. I would absolutely stay here again and highly recommend SpringHill Suites Milford to anyone visiting the area. Five stars!

Was supposed to catch Dionne Warwick in Bridgeport on Saturday but she canceled at the last minute…read moredue to a medical issue (she's 82). So a night of dining in Milford and a night at this hotel. Quite roomy and surprisingly quiet considering it's right next to one of the most traveled highways in the Northeast (I-95). It served its purpose... nice staff.

Not the best IHG I have stayed at…read more The breakfast was good, and the hotel is right off the highway. However the hot water situation was bad. I let the hot water run for several minutes and i only got ice cold water. I eventually just stood over the shower and shampooed my hair in ice cold water.

The check-in staff was really good and very polite. However, that's were the positive parts of…read morethis review ends... It's located in a shady area and is really dated and old, probably the oldest Holiday Inn I've stayed at. My room was really dirty...including a dirty washcloth covered in pubes in my shower!!! So I'm pretty sure they didn't even clean the room. There were small signs that it was probably used and before and that the bed was just made up and maybe a couple fresh towels added. Down in the breakfast sign they had a "limit" sign on the yogurts and things like that. My girlfriend is gluten-free and that's one of the few things she can eat so I let her have mine. The chairs were completely worn out as well. This hotel needs some work or it needs rebranded away from the Holiday Inn Express name.

Terrible place. Elevator broke Ice machine broken. Stayed 4 days never cleaned room 3 guest only…read more1 towel in room and then the gave us a hard time when we asked for for more. Stains on the curtains ants in the bathroom. And that was after we rejected the first room.

Had a great day UNTIL this place! TV was missing parts. Waited for parts then didn't work(1hr…read morewaisted)Refrigerator didn't work. Hot tub didn't work. Manager made excuses and lacked empathy. Needed to duct tape the windows. Smokers right outside of non-smoking room. Went to sleep angry. Left with an empty feeling.

Stay away from this place, even if it means sleeping in your car is the only other option…read moreavailable. Before I explain, In depth, the horrendous experience and disgusting attitude I was given by a member of their staff, I was well aware of the fact I had chosen a cheap motel and wasn't expecting anything other than a clean bed to sleep in and a shower. So here it goes... First and foremost... the place is a bonafide "crack shack". This place is the sketchiest dump I've ever seen, let alone stayed at. Here's where things went beyond horrendous... After checking in, I decided to get a quick bite to eat at one of the numerous Fast food joints close by. After eating, it was time to crash for the night, so I pulled the "comforter" down to lay down. What awaited me was the most disgusting surprise I'd ever seen. It was immediately obvious that the bed hadn't been changed since the previous guests. There were hairs scattered all over, yet that was the least of concern. (Yeah, it was that bad). Upon further inspection, I realized there were multiple stains scattered across the the sheets. The sorta stains that no person ever wants to see on a bed! On top of that, there were multiple cigarette burn holes. So I walked back over to the front office to deal with the issue(s). Told the lady working that the sheets weren't changed and absolutely disgusting. Her response? It wasn't to send someone to quickly change them and apologize. Oh, definitely not. She demanded I return to my room to collect the filthy sheets myself and walk back yet again, to grab the "clean" sheets. I suppose she looked at me as the sorta person who scams motels for sheets. Lol. The best part of this story is that when I brought the filthy sheets back to the front office, I placed them on the ground where I saw laundry machines and the old lady demanded I pick them back up and place them in a bin in a different room! So take it from me, stay the F away from this hell hole at a costs. Even if it means sleeping in your vehicle.

Absolutely Horrible disrespectful staff horrible sheets/blankets beds are rock hard not even a bed…read moreat that its more of a cot then anything rooms smell horribly everything is absolutely disgusting

This hotel probably isn't used to capacity crowds, but last weekend's storm has left so many New…read moreEnglanders without power that hotels for miles around are filled with power-outage refugees. The result here is a full-to-brimming hotel, which makes the thin walls and echoey hallways especially problematic. Without the mobs and their noise, this is a fairly standard no-frills hotel. Comfortable enough, but stripped-down amenities and loud heater/AC unit in the outer wall brand this as a low-end place. (In fact, paying north of $100 for this feels wrong.) I've seen complaints about the Wi-Fi here, though it's working just fine for us. Repeatedly having to click "I Agree" gets tiresome after a while, but for free Wi-Fi, it's doing the trick. The hotel gets three stars instead of two, though, on the strength of this morning's breakfast-room staffer, who quietly navigated the overstuffed space, dodging slow-moving elderly guests and fast-moving children (and their bouncing rubber balls), efficiently stocking and restocking the muffins and bananas and waffle-maker supplies. She rocks.

I recently stayed here and it was a positive experience. I found a coupon online and it helped me…read moresave on the fare. The room and the bathroom was clean, and the service was pretty good and I slept pretty well on their double bed. In the morning, there was a lot of free breakfast to be eaten- French toast, eggs, bagels, pork sausage, cereal - I ate it all and enjoyed it! I would recommend this hotel to anyone that is looking for something a notch above your Knights Inns, Super 8s, Howard Johnson's, and Motel 6s. Make sure you shop around online for coupons prior to booking to get the best value!