Great, long stay here. I especially liked:…read more --the workout room --breakfast service --cleanliness throughout --wonderful staff --safe, well-lit parking lot --quiet rooms --fireplace in our suite --fully outfitted kitchen We'll be back in the future

My husband stayed here while in temp Housing for work for 2…read moremonths, a month during that time I was there with him. Everyone single employee we encountered was so nice and extremely helpful. Nicest hotel service experience we have ever had. The only reason to not give 5 stars is the rooms are a little stuffy and to add to that our air would not go below 75 even though we would set to 68 to get it to drop.

Great stay in Milford. Here to speak at a conference and it was easy in and easy out of the hotel…read more Close accessible parking, friendly staff, with a clean & spacious room. Property was close to a few restaurants and had food, snacks, drinks and other amenities on site if needed.

Super clean hotel! New beds, my pet peeve is hotel pillows and these were all super fresh and…read moreclean. My only complaint is due to what im assuming was recent renovation there's a strong chemical smell, like when new carpets off-gassing smell. My throat hurt the first 5 hours but then my body got used to it and it was tolerable. Don't think there's an air filtration system in rooms which I think every hotel can benefit from. We had the window open and the fan on, helped a little. Also this is a dog friendly hotel and you wouldn't know it, as it doesn't smell like dogs at all. Breakfast was continental, hot food was scrambled eggs, bacon, sausage, potatoes. A little dried out a little but ok. Fresh fruit was good too, had watermelon and pineapple. I don't eat waffles but they had those, bagels, muffins. I don't know what the price was as my sister paid but I would have suggested a restaurant if I knew it wasn't free (it's included in some of the rooms). It was good for the convenience tho!

My family had a great experience. We had a last minute reservation due to our furnace breaking down…read morein this cold weather. The staff was attentive and so pleasant. The room was clean and spacious. My children loved how soft the beds were. Our fur baby loved the couch, she was so comfy. The hot shower and the water pressure were amazing. The breakfast was great. I would definitely recommend this place to others. My children asked if we could come back just because.

Edit: added their "response" at the bottom. My warning still stands: these people will put you in…read morewhat looks like a drug den and if you use the soap to wash the filth of their disgusting hotel room off your hands, they will force you to escalate the matter. Original review: Everything in these photos was here when we arrived. The room was not only not cleaned but appears to be presently lived in by someone who just wasn't here when they let us book the room online. Asked for a refund but was told morning manager is only one who can approve it, so I asked night manager to call him. He said it's late and he has work in the morning. I said so do I. He said there would not be time to have room cleaned by housekeeping before letting someone else get the room. I said it wasn't cleaned anyway, likely for weeks. This place is a dump and likely a flophouse for drunks and drug addicts. Stay as far away as you can. Hotel's emailed response: I hope this message finds you well. I want to take this opportunity to apologize for your experience at the Hyatt Place Milford/New Haven on June 23, 2026. At the Hyatt Place, we strive to ensure that all our guests are welcomed to a clean and safe environment and we are saddened that was not the case during your stay. Our housekeeping team generally does a good job cleaning the rooms, but I assure you, our management team will do a thorough investigation on this matter to avoid any repeat as we take these cases very seriously. We would like to thank you for bringing this to our attention but also must advise that you did occupy that room for over an hour and items such as soap, towels and the beds were used. Please see attached photos. During your stay, a room change and additional compensation were offered in an effort to address the issue at the time, which were declined. As the room was occupied and used, we are unable to approve a full refund. If you would like to discuss this further, please don't hesitate to reach out. We do value your feedback and hope to have the opportunity to provide a better experience in the future. Sincerely, JARRELL MILLER Front Office Hyatt Place Milford/New Haven 190 Old Gate Lane Milford CT, 06460 T: (203) 877-9800 E: jarrell.miller@hyatt.com

Never again. The thermostat only seemed to control the mane room, one bedroom hot, one freezing.read more

4 weeks I've been here for work in four different rooms, and 4 different experiences:…read more Day 1: Room is beautifully large with a partial kitchen, clean dishes, many essentials; such as Palmolive dish soap, replacements for all paper towels, toilet paper, and Kleenex, dishwasher detergent, and sufficient space for conducting work business. HOWEVER- staff completely ignored me upon checking in. Her coworker had to tell me that the woman I was trying to check in with was a bubblehead who doesn't pay attention to anything. So he had to intervene and take over (I am not entirely sure of the professionalism in completely throwing your coworker under the bus, lol). I had to call the front desk to have my bathroom cleaned. It had a black ring around the tub and there was extension hair behind the toilet. I mentioned this to the front desk agent and she asked me if I wanted the whole room cleaned. My response was "maybe we should if the bathroom looks this bad!". She laughed and acknowledged that her laughter was an inappropriate response. The room was not addressed until I called a second time after noon. There was rust, mold, dust, and an overall appeal of a hotel in desperate need of attention and refurbishment. But they have free breakfast! Week two: missing essentially all of paper products, and soap upon check-in. Tub does not hold water. Rust on nearly all fixtures. But they have a pool! Week three: I have noticed that I say "good morning" to staff every day and they are buried in their phones. They do not acknowledge customers coming in and out. They definitely have issues with parking as every day I have tried to exit for important work matters and have been met with a delivery truck or shuttle directly in front of the hotel with not much of a way for customers to get their cars out. Week 4: I'm so over this place. Fights have broken out during my stay. The fire alarm has gone off. Police have visited on a separate occasion, not related to the second issue... One woman in particular was causing trouble for many of the hotel patrons. Staff were informed many times, but nothing was done about this particular woman who was causing massive disruption and physical abuse to others. This is close to being the absolute most ghetto place I've ever stayed at. ...but they have a gym! :::shrug::: Location is prime, however. You decide, lol. Inconsistent, unprofessional, outdated... but they have a fitness room (obviously unimpressed at this point)! Definitely not a pleasant experience during the entirety of the month. This place needs an extensive overhaul of staff professionalism, service, support, cleanliness, communication, and appeal. :::This concludes my four week diary:::

Was supposed to catch Dionne Warwick in Bridgeport on Saturday but she canceled at the last minute…read moredue to a medical issue (she's 82). So a night of dining in Milford and a night at this hotel. Quite roomy and surprisingly quiet considering it's right next to one of the most traveled highways in the Northeast (I-95). It served its purpose... nice staff.

I have stayed there several times before without any issues. I stayed there mid September 2024. The…read moreincidental charge was reversed, but a month later an incidental charge showed up on my credit card. It was a tedious process fonding the person responsible to correct the problem. Then thay wanted a screenshot of the credit card. You cannot screenshot bank transactions. It got corrected, but they didn't have the courtesy to notify me. Can't fathom how this was an accident one month after the stay.

Not the best IHG I have stayed at…read more The breakfast was good, and the hotel is right off the highway. However the hot water situation was bad. I let the hot water run for several minutes and i only got ice cold water. I eventually just stood over the shower and shampooed my hair in ice cold water.

This place is located well but its terrible, my bed was sunken in and a spring dug into my back all…read morenight. The same experience for my colleagues, the gym is beat down, the printer doesn't work, and it lacks overall cleanliness, boogers on the bed. We desperately needed a good nights rest after long work days and this hotel was disappointing. Our stuff at least didn't get stolen in the parking lot.

Terrible place. Elevator broke Ice machine broken. Stayed 4 days never cleaned room 3 guest only…read more1 towel in room and then the gave us a hard time when we asked for for more. Stains on the curtains ants in the bathroom. And that was after we rejected the first room.

Had a great day UNTIL this place! TV was missing parts. Waited for parts then didn't work(1hr…read morewaisted)Refrigerator didn't work. Hot tub didn't work. Manager made excuses and lacked empathy. Needed to duct tape the windows. Smokers right outside of non-smoking room. Went to sleep angry. Left with an empty feeling.

Cockroaches! Greasy floors, stained sheets, items left from previous occupants, stickers and…read morechild's scribbles on headboard. Staff was helpful and apologetic. We booked for 6 days but stayed less than an hour because both rooms we were offered were gross. Added more than $300 to our trip to find new lodgings.

Out of all the hotels, I've stated in my life this was the worst. Subpar rooms, not very clean, 12…read morex 12" pillows, damage to the walls and furniture, sticky bathroom, linens stained, exterior doors, not locked, and felt I was staying in an abused college dorm. The hotel was used as a shelter. It clearly shows. Be aware if you book here, if you shorten your stay, it is nonrefundable. They also lied to Orbitz when I tried to get a refund on canceling two days of my stay. they stated I dropped the keys and left when clearly I spoke with somebody and got a receipt. Another guest I spoke with was given a room with no running water broken TV a broken air conditioner. He had quite the time in trying to get relocated to a better room.