Great location with the best price. The lobby has coffee in the morning till 10am. The staff were all great and very welcoming. There is a parking garage for $24 that is attached to the hotel by a bridge on level 2. The room was very clean and the tv and shower were great. You should expect to hear music from the clubs till they close. There are plenty of great restaurants within the block, making it a very safe walk. This hotel does not leave complimentary water so be prepared to bring your own as we did. There was a refrigerator in our room, which is great for leftovers from the culinary scene. read more

Place is convenient and there's parking across the street for 24/ day. Parking is hard in New Haven but if you can find a metered spot it's about 1dollar per hour until 9pm. Walls I can affirm the statements below that the heavy doors mean every time your neighbor comes and goes you can here their door shot. This is as much a fault of inconsiderate people as it is the doors, but it did wake us up several times. All else was good - it's lodging and you'll be outside during the day. read more

I'm in no position to fact check some of the statistically improbable complaints here, but I can say that I've enjoyed several visits to the New Haven Hotel. There are nice rooms, friendly workers and a convenient location reasonably close to the town's two train stations and many restaurants. My vacations tend to be of the walking/train/bus/Uber variety so I didn't experience the parking, but can certainly verify that urban hotel parking is rarely cheap or totally convenient. Perhaps something in the 'burbs is more your speed? read more

This is a great hotel. Having just stayed at boutique NYC hotel, the room here is larger and the bathroom with functional spacious slab countertops and has glass shower door (not those cheap shower curtains). The hotel has impressive lobby main area with sofas and tables. The staff are so nice and hotel is quiet. The location is great within walking distance to eateries and the University. This is my go to hotel when staying in New Haven. read more

Rooms are clean. The fan and light in the bathroom were on the same switch and the fan is outrageously loud. No complimentary water. The restroom toilet is an industrial, public restroom one. The shutting doors are loud as someone else said. They charge $25/hr for late checkout. It was decent but I will stay at a more upscale hotel next time. read more

New Haven Hotel - Hotels Near Me - New Haven, Connecticut

Standard nice hotel! Nothing feels premium but nothing feels low quality. Overall a perfect location for a New Haven visit!

I have stayed here before. I came back due to the excellence of the room, beds,furniture and especially the staff. I only left due to the expense of a hotel. What a mistake. I have been so stressed trying to do cheaper which made my life hell. I have learned a big lesson that expense and comfort out does everything. I won't make that mistake again. This hotel is like home. Jan read more

I had both positive and challenging experiences during my two stays. On my first visit, a man exposed himself in the lobby, which was unsettling. The male staff member who worked that night was kind, and the facility itself was nice, so I returned. During my second stay for Christmas, I requested a room with a tub ahead of time and told the staff about the previous incident. Stephanie was very kind and said she would note on my account to do something nice for me, even though I never asked. I had also suggested they could check the cameras for future guests' safety. A man, who I believe is named Sulav, gave me a free drink, which I appreciated. However, during checkout, the tone of staff changed dramatically. A female Gen Z front desk worker was dismissive and huffed when I explained I needed to go up to get my coat after being locked out. She said I had an attitude. I told her this was not my intention and that I was genuinely confused why she felt that way. She interrupted me and repeatedly said, "Ma'am, go get your coat. MA'AM, go get your coat. MA'AM, go get your coat," speaking over me while I had my hand on my heart, trying to calmly explain. She then ran into the back office. I went up to get my coat, but the new key card she gave me did not work. I was then escorted by the sales manager, who was more reasonable. However, she mentioned she had already heard the story from the other worker and said, "I'm not biased though," which felt contradictory since hearing one side first is inherently biased. Shortly after, another man at the front desk, who the sales manager said was her manager, accused me of filming. I calmly said he was assuming, and he responded, "Prove it!" He then demanded I open my phone, even though I had already explained it was only open to take a timestamp of retrieving my coat. I explained I did not feel I owed anyone showing my camera roll. At that point, the three staff present (the Gen Z clerk, the sales manager, and the man) started giggling, which felt dismissive and unprofessional. He then said, "I could be wrong, but that's what I saw." I clarified again that my camera was open only for a timestamp, after already asking for a receipt showing on-time checkout. The man suddenly said, "Don't come back" refusing to give me the benefit of the doubt. As I started to leave, he began to say he would call the police but stopped mid-sentence, seemingly realizing he was escalating unnecessarily, as I had been cooperative and was already walking out. I simply clarified as I left that I am allowed to take a photo of my room when checking out and that I deserve respect. While some staff were excellent and professional, the sudden shift in behavior during checkout was unnecessary, hurtful, and left me feeling dismissed. After an already unsettling first experience with a man exposing himself in the lobby, being treated this way--like a high schooler ganged up on--was outrageous. While I had already felt uncomfortable returning, taking away a guest's sense of agency and demanding they not return when they did nothing wrong, especially after they were cooperative and had positive interactions with multiple staff is unprofessional and unkind. I decided it was worth documenting the exact sequence of events. I understand life is tough and people want pleasant interactions, but there is a difference between a problem customer and someone advocating for themselves. read more

You get what you pay for! This was one of the cheaper hotels in the area but it left a lot to be desired! The rooms were dated and the walls were paper thin. We were put in a king room that had a connecting room which made it even easier to hear everything from your neighbors. I was woken up twice by other people! The front desk staff we dealt with were all lacking in customer service. When we asked for a slightly later checkout (since I was consistently woken up early) we got laughed at and were told no. Definitely can't recommend this hotel. read more

We stayed at the New Haven Hotel during the last week of May 2025. The hotel had very friendly and helpful staff at the front desk. There is no restaurant in the hotel, but there is a small shop with fresh coffee, hot tea and hot chocolate and many snacks and fruit for sale. The front desk guided us to very convenient and good breakfast spots. The room on the second floor was clean and comfortable. There were no grab bars in the bathroom near the toilet or in the shower. The grab bars should be installed. There was plenty of space on the first floor to sit and chat. Overall, a nice experience. read more

A STEAL of a price for being in the middle of everything on a friday night in New Haven. I stayed here with my girlfriend on a nice overnight getaway. The rooms are a good size and very clean. The staff was really friendly and accomodating, the beds are very comfy, the location is unbeatable. There isn't really a view but who cares? I loved it. I am staying there again on Friday! read more

We loved our stay at the New Haven Hotel. We stayed here for a week from 2/12/21 to 2/19/21 and we're absolutely beyond satisfied with our stay in room 713. This hotel is conveniently located near many restaurants, shopping and plenty of places to visit while in the New Haven area. We took many walks in the snow around downtown New Haven just to look at Yale University and other points of interest such as The New Haven Green. Now let's get back to my review of The New Haven Hotel. The King Room with sleeper bed was clean, roomy, well laid out and had an awesome patio that we sat on had some wine and watched the snow fall. Our bed was comfortable and had quality linens and pillows that make a difference when traveling. Our bathroom had quality shampoos and soaps for us and they have full size towels to dry ourselves off with. The shower had great water pressure which felt great when we were tired from walking throughout the city. Parking was secure and easily accessible from the second floor elevator which was great as we had a rental car for 3 days. The New Haven Hotel also provides a good continental breakfast which we enjoyed every morning, especially the coffee. No place is a success without a great team and that where The New Haven Hotel really shines!! Team members JAMIE, PARRIS and SULAV are fantastic hosts that made us feel welcomed from the moment we entered the property and we'd like to thank them for making our stay memorable, they really took care of us and treated us like family. Like I said this hotel knows customer service, especially when we checked in and I forgot my shaving razor, SULAV quickly came to the rescue and provided one at no charge!! The hotel sells wine and beer and both JAMIE and PARRIS took care of our needs in that department and we appreciated them for that. The hotel is being updated in the reception area and it looks amazing!! The laundry room was convenient and well stocked. Couldn't ask for a safer, cleaner, easily accessible hotel in the downtown New Haven area. Thank you to Valerie and all the staff at The New Haven Hotel. We'll be back!! read more

Great stay. Great location. Less expensive than the Omni around the corner. Great managers happy hour. Friendly front desk.

Good Hotel Beautiful appearance, Average experience, Good location. What I liked: * CLEAN ROOM (most important detail) * Nice, Quiet Room * Lots of Outlets (A/C, but not USB) * Nice Work-Out Room * Mostly Friendly Staff * Location. Near shops, restaurants, theater, downtown, etc. * National Car Rental 3 blocks away. * Lots of foot traffic around (good & bad) What I did NOT like: * Apparently they had credit card connection issues (but insisted it was my fault/credit. Lol! I'll explain below) * Took hours to warm my room. It simply did not blow very warm. * Toilet issues. (It was an extremely low toilet -lowest I've ever seen) that also has the strongest flush! It would actually splash OUTSIDE of the toilet! * Had to request for bar of soap. How could they forget??? * Breakfast not bad included. * "Restaurant" in the Hotel was not open in the evening! (How is this a "restaurant?") * Parking across the street. No longer a tunnel access. $22 / day parking. * Free cookies in the lobby were burnt! I mean really burnt! Dark & hard! It was hilarious that they would put those out for guests. Hope this was helpful! Short Story (My Arrival Experience) I was traveling on business and a local company was paying for my room. I had reservation information, but the clerk informed me that their credit card authorization was not approved. I arrived after 6pm so the company hosting me had already closed for the day. No Problem! I would just pay myself. Then, my credit card was declined! Weird! Maybe cause I'm out-of-town? So I used a 2nd card. It, too, was declined! We joked about me having to sleep in my car. The clerk asked me to call my CC company. After a long wait, the CC company said no charges were ever ran (no transactions attempted). It would show on his screen immediately. It must be a communication problem or with his CC terminal. The clerk took my phone & spoke with the rep for some time. Almost to not believe him either. Finally, his coworker said she was also having the same issue. All's well that ends well! I regret that they could not be a little more professional and not assume I'm trying to cheat them. read more

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Had a pleasant stay at the New Haven Hotel. Check in was quick and easy. The room was large with fast and strong WiFi. The bed was comfy and the heating system kept the room at a consistent temperature. I paid for the hot breakfast buffet. It was a standard hotel hot breakfast with sausage, bacon, hotel scrambled eggs, pancakes, etc. The food was nothing special and I wish it was included in the cost of the hotel. The server was friendly and attentive. The location was close to Yale and to the medical center. The one negative was that I needed to get some work done in the lobby after check out and there weren't many outlets to use. They have a long table with outlets but they weren't working. read more

New Haven Hotel - Bathroom - Hotels Near Me - New Haven, Connecticut

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I had a very nice stay over the 2019 Thanksgiving holiday. I checked in around 4pm aftee walking around Yale's campus. It was a pretty cold blustery day so I was happy to find my room heated up quickly to 80°. The shower did take few minutes to heat up, so turn it on and go get your toiletries and clothes set up in the meantime. I had a single bedroom, and it was comfortable for 1, the right amount of space. The room had a TV, a DVD player, mini fridge, safe and coffee maker. Not too many frills but you're right near restaurants, a movie theater, transportation CVS for last minute snacks and Yale's old campus. It's a safe and comfortable deal. Staff was sweet. Check in and out were quick and painless. One odd thing is I didnt have a binder for the room. The one that sort of explains the hotel procedure's. I guessed check out was 11, which it is but I'm used to referring to the binder for that. They have a 2nd floor dining room and a gym somewhere I didnt go looking for. The lobby is spacious. A good place to meet up with friends, family or colleagues. I would come back here again. Very central location, very clean, very safe and very comfortable. read more

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I would give zero stars. Stuff goes missing. I had my room serviced and my dress went missing. When I approached the front desk the woman dismissed me and just shrugged her shoulders. She said the housekeeping couldn't have taken it bc they said they didn't take it. Even though it went missing after I got my room serviced. I would be wary of this place and definitely not coming back. read more

We have been staying here once or twice a year for the last 5 years. My wife participates in the Parkinson's Progression Markers Initiative study and the hotel is super convenient, right across the street. This visit we have noticed a number of changes in service, starting with only 1 person on the desk and having 6 or 8 cars jammed into the driveway and a line spilling out into the street while guests waited to register. Parking (still included) has been temporarily moved to a different garage, literally around the block but the map/directions were almost unintelligible. We had a little trouble figuring out where to go inside the garage, where signs said both "Exit" and "Parking" in the same direction, through what looked very much like an exit gate. Nice attendant helped us out and got us to laugh. We were told no more breakfast included - there was a very nice buffet pre-Covid. Lobby was renovated during Covid and is very sleek and modern, comfortable place to work. Apparently no more Managers Wine & Cheese receptions at night - wine for purchase, along with some snack items and coffee. Front desk refused my request for a one-hour delay on check out, said they already had five and could not take any more. Went up to the room to gather our belongings and in spite of a do not disturb sign on the door, at 10:45 there was housekeeping tapping on the door. Check out is at 11, and I told her I would be gone by then. Not the level of service and amenities we had come to expect, and we will be asking PPMI to book us at a different hotel next visit. read more

I was going to be discreet and keep this issue between me and the property, but since the staff member at the front desk on the morning of my checkout at 10:20am, lied and said the photos I showed to them of the bed bugs were actually just "fluff," I'm going to post about the bed bugs that I found on the bed in room 423 in my review. I booked a room on Friday, August 13th around 9pm and was given room 423. When I inspected the room, with my luggage and belongings in the bathroom, I lifted the fitted sheets and moved everything around on the bed. Lo and behold, there were smears on the sheets and on the pillow cases. On the mattress pad beneath the fitted sheet, there were multiple bed bugs and bed bug carcasses, in addition to hairs everywhere. The linens had clearly not been cleaned thoroughly. When I addressed it with the front desk immediately that same night, around 10pm, the staff member who was there was very friendly, helpful and quickly changed my room. I showed him pictures I had taken of one of the bugs and he didn't question it. He suggested that I contact frontdesk@newhavenhotel.com, so I did and included the picture. The room I was switched into was inspected by me and I found it to be clean and bed bug free, my stay was fine and I have no bug bites. I'm thankful for the great customer service of the gentleman at the front desk at night and his positive responsiveness to my legitimate issue of bed bugs in room 423. However, on the morning of my checkout, the different staff member who was there around 10:20am, claimed that they looked at the bed and that the bed bugs in the picture I took was a piece of "fluff". This "fluff" is shaped exactly like a bed bug, is dark brown, reflects light, had an exoskeleton with horizontal lines across the circular part of the body, with the squared head and shoulders, and there were others on the bed. Whoever the company is that this staff member claimed they used, did not use a magnifying glass to see this or they would've known that the "fluff" were bed bugs. Even with my naked eyes before taking the picture, I knew those were bed bugs and not lint. So what kind of company and property is this? I felt I was being gaslit by this staff member at the front desk who was looking at the picture and telling me that it wasn't a bed bug, and then he showed me a picture on his own device of a piece of lint and it was not at all similar to mine. In addition to the poor service from the morning front desk person, the hotel is wildly overpriced. There are no amenities included in the price and there is no hot breakfast nor shuttle transportation to/from Union Station or the airport. The rooms are no better than Holiday Inn and Suites Express, which I also stayed at and their accommodations were wonderful, at half the price. Actually Holiday Inn was better. read more

New Haven Hotel - One of the bed bugs and hairs on the mattress pad at New Haven Hotel, room 423 on 8/13/2021. This hotel was $250 per night that weekend. - Hotels Near Me - New Haven, Connecticut

There are two excellent hotels in New Haven. . . and this isn't one of them. The good: The building is historic, so the rooms are spacious; the location is good; the price isn't entirely outrageous. The bad: The beds are lumpy, the air-conditioning is loud, the housekeeping is subpar (there was hair in the sink and on the soap dish), the furniture isn't terribly comfortable, the lighting is bright and glaring, the parking is weird and sketchy and there are miscellaneous costs that come as an unwelcome surprise (for example, $23/night to park). Oh: and a towel rack in the bathroom is inexplicably placed directly in front of the sink, which means you can't access the sink comfortably since there's a towel rack in your way. Meanwhile, there are bare walls on all sides which could easily accommodate the towel rack. . . Verdict: Don't. Go with The Study or The Omni instead for the few extra dollars and the considerably better experience. read more

New Haven Hotel - Hotels Near Me - New Haven, Connecticut

Nice hotel but indifferent day staff and rude night staff. $300 a night and when I asked for a water the shift manager wouldn't even look at me, just told me they didn't know if they had any and to look myself. They had ample and charged me for it as well. Nice hotel but not worth the visit. read more

I recently stayed here for two nights because I attended a conference at Yale and this hotel is just a few blocks away. Overall I was happy with my experience and would definitely stay again. The bed was decent, the room was clean, and there was a mini fridge in a cabinet. I took some photos of the gym which was much nicer than many other similarly priced hotels I have stayed at. The staff were nice and helpful. On the day I left they called a cab for me. There was complimentary coffee and tea in the lobby in the morning. They also had a vending machine and other food items to buy 24hr a day and a microwave in a room located near the lobby. The hotel also provided a list of nearby restaurants with directions to each. The room had the usual shampoo, soap, shower gel, lotion and they also offered some additional toiletries upon request. They offered free wifi that worked so that was also a plus. I had to take a point off because when I first got into the room it had a musty smell. I turned the air system on and the smell did go away. Also, the hot breakfast buffet for $14, which did not include tax and tip, was only okay. The eggs tasted like any other scrambled eggs at a hotel breakfast buffet in that they didn't seem like fresh eggs. The waffle maker is always a nice touch but the waffle had a very bland taste. I decided to get a less expensive breakfast elsewhere the next day. read more

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The hotel lobby and check-in, it's cleaning personnel and it's central location are the only good things about this hotel. I stayed here in early June with my wife and we were switched to different rooms twice. The first room we were assigned had two double beds instead of the queen bed we had requested at time of booking. Then, we were switched to a room with a queen bed that had a faulty AC blasting the room with hot air (it was 88 degrees in the room!). We were finally given a normal room with a free upgrade (slightly larger bathroom) for the inconvenience. There's also a $30 covered parking structure across the street, if you have a rental like me and/or don't want to risk street parking. read more

Believe it or not your hotel choices are very limited in New Haven but we found one of the best choices. The New Haven Hotel is located on the far end of the University in close proximity to the hospital and medical school. The hotel utilizes the parking lot across the street and you receive in and out privileges. It is $20 a day but you can't park on the street over night and most areas have two hour limits and charge $1.50 per hour in the meter but what are you going to do, constantly run down every two hours to feed the meter? Park in the lot for $20 and enjoy your time in New Haven. The hotel has a daily wine and cheese reception for guests that is really lovely. In the morning there is complimentary Starbucks coffee and tea in the lobby. The hotel staff is extremely friendly. Front desk staff was terrific. The sleeping rooms are top notch. Each room has a refrigerator, safe, coffee set up, plenty of outlets to charge all your devices and wonderful bathroom amenities. The lobby is very welcoming with little seating areas with several flat screens along with communal tables. There is a little snack shop and a restaurant as well that is open for breakfast. There are tons of restaurants in the area and you can walk everywhere. There are many new buildings and companies in this part of town that was at one time a little desolate and now is an up and coming area in New Haven. My only complaint is there are two elevators but it seems as if only one is operable so you do need to wait a bit. This is a modern, quiet, spotlessly clean and friendly hotel. A great choice if you are in town. read more

This place is a great option for staying in the downtown New Haven area. It has been renovated and has a chic/modern feel to it. Staff is very welcoming. The bathroom was a little small but overall the accommodations were great. I'd say the place is a superb 3.5 star-level hotel with a very modern feel. I'd recommend it to anyone who wants to be close to the Yale campus or downtown area and doesn't want to splurge a little on staying at The Study hotel. read more

We made our reservation several weeks before , I called at 7pm the day of to say we will be arriving late our train from NYC was getting in at 10. They said that's no problem . Once we got there they had no clean room for us . The agent had to scramble to find a room that had been cleaned . He gave us the key and we had to try to find where the elevator was . Normally agents point out to you how to get to your room. Our room window opened to a brick wall . Not an exaggeration, a brick wall . They cleaned the room the second night but no shampoo or conditioner . The location is good and rooms are clean. At over $250 a night they can at least have your room ready for check in. read more

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Nice hotel, but the beds are not comfortable. They are very soft as are the pillows. When I asked for pillows that were more firm, I was told that there were none available. My back was hurting for days after my stay. I was not informed of all of the extra fees - $20/night parking fee and room tax that came to almost $60 for a 2 night stay. Also, a care package was left for me at the desk and I was not informed of it until I was checking out. Despite the cost and the discomfort, the staff is very kind, it's clean, and the location is fantastic. If you are just looking for a place to crash in Downtown New Haven, it is okay. However, I will not be staying there again. read more

My most recent stay (New Years Eve) was much better than last year in terms of room cleanliness. You can't really beat the rates here - paired with the excellent location and good service, it's a solid option in New Haven. The only annoying part is that they changed the parking situation - now you need the room key to get in/out of the parking garage - we didn't realize this so it's definitely a hassle to realize after you've checked out & already returned the key. read more

New Haven Hotel - Hotels Near Me - New Haven, Connecticut

The most disgusting hotel that I have ever stayed at. My family and I were in town for Yale graduation weekend so of course they hiked up the prices that weekend and the per night charge was approx $600. The first room (although non-smoking) reeked of smoke and alcohol. They gave another room but the sheets were dirty and smelled. The bathrobes had leftover hair and debris on them. Towels were weird colored as well. read more

This place is a disaster and I will never stay here again. They call themselves a hotel but they don't clean your room. That means they don't take out the trash, replace your towels, provide fresh linen, etc. When I pointed this out at check out, I was told that "oh you should have been told when you checked in that we don't service rooms". The woman then immediately followed up with "it looks like no one told you that." That was it. No apologies, no explanation for the inconvenience, nothing. I was here only because the couple booked it for a wedding room block -- any decent people thinking of doing the same--don't. It's a complete dump and not worth even a quarter of the room rate. read more

Place is at a good location in regards to restaurants and what not. Wish I knew about the parking was cheaper by five dollars just one block away. The hotel's common area is well maintained and clean, but the rooms actually aren't. The sheets had a blood stain and a yellow stain which they quickly corrected within minutes. That experienced kind of grossed me out and wouldn't have expected from this type of hotel. The staff was sincere and they also did the right thing. The buffet breakfast selection was satisfying and tasty. read more

Located at the edge of downtown New Haven, the area itself was decent with a good selection of restaurants. Hotel room was on the smaller side but adequate for a short stay, everything was very clean. Customer service varies depending on who's at the desk - the gentleman in the morning was very nice but unfortunately the lady working in the evening can be rather curt. Regardless, it was a decent deal for the price you're paying. read more

First time staying in a hotel in New Haven, and would not choose to come back to this hotel if I had the option. Appliances out dated. Still had a DVD player. No smart TV's. Not what I was expecting from a "luxury boutique" hotel as they like to call themselves. Breakfast $14 for regular, unappealing continental breakfast Parking garage charges $20 a night and $4 for every hour past check out Overall, everything was just okay. Not incredible and DEFINITELY not worth the price. I have been in chain hotels way nicer than this. For a "luxury boutique" hotel....I was very disappointed. I will certainly not be returning. read more

First off the service provided was great! Erica T. is the absolute best, most friendly, and goes above and beyond. She is the reason I will return to this hotel. Hotel is clean and in a great location to walk to YSM and downtown. read more

I have stayed at this hotel in the past and had a very positive experience. My current stay is going well so far. Check-in was excellent, the room is in terrific condition, the room is quiet,and the staff have been helpful. I like the central location. read more

There's often something both unsettling and thrilling about staying in a hotel in a town that you lived in for 5 years, and my stay at the New Haven Hotel this past weekend was no exception. First, the unsettling: 1. The bed. What at first glance appears to be a king-size turns out to be two TWIN-size beds pushed together. For real, two headboards and everything! Also, our bedspread looks like it was purchased in approximately 1972, and there are no blankets. I mean, I'm down with buget lodging and all that, but early spring in New England is COLD! Hook a sister up, will you? 2. The rest of the furnishings were equally dated and showed very noticeable signs of wear, including an extraordinarily conspicuous and suspect stain on the arm chair....ew. 3. CREEPY-ASS Victorian-style portraits on the wall. Who are these people and their babies staring down at me as I'm trying to fall asleep? Do not like. No. Leave me alone. 4. The light in the bathroom comes on about 3 seconds after the fan, which leaves you standing in complete darkness yet surrounded by loud rattling noises just long enough for you to start freaking out. OK, now the thrilling: 1. Free Wi-Fi! As trapped in the late 20th century as it is, NHH scores a big star for giving us free wireless in the room. Very useful for finding pizza delivery at 3 am. 2. The location is superb. Smack in the middle of downtown New Haven, we're able to walk absolutely everywhere, including the wedding, the wedding-after party, and the after-wedding-after-party snacks run to the deli. 3. Um...oh! Yankees network on the TV, so we could watch the game while getting ready for the wedding. Then, when we got back, we could watch them blow it on the Yankees Encore broadcast. All in all, completely fine place to stay. Downtown New Haven has about 3 hotels, so you're pretty much guaranteed to stay here if you don't want to cough up the $$ for the Omni. I'd just maybe recommend taking the pictures off the wall if you want to get a good night's sleep. read more

Unfortunately I didn't even have the chance to stay here because the hotel called me just 5 HOURS before check-in to let me know that they were over-booked and the room that I had booked and paid for in JANUARY for a June 18th stay would not be available. To make this horrible situation much, much worse, I was staying for a good friend's wedding and was already on my way when they called me. I told them that I was part of the wedding and asked/pleaded/begged if there was ANY way that they could honor my reservation over someone else's considering the bride and groom were also staying at the hotel and had blocked rooms. When I asked the hotel how they couldn't have figured out that they were over-booked earlier than 5 hours before check in, the hotel told me that other guests had decided to "extend their stay." So because another guest wants to stay an extra night you decide to kick people out? The woman that I spoke with was extremely rude, unsympathetic and unapologetic about the whole situation. So, if you'd like to take the chance of this hotel canceling your reservation just hours before you're scheduled to arrive, by all means, book a stay! I personally will never give this terribly run establishment my business ever again. read more

Verbally Abusive Reception, No Management To Be Found. I spend 100+ business nights per year in hotels around the world. My stay on 12/21/14 at New Haven Hotel encountered the most verbally abusive reception ever experienced, seemingly with no oversight of management. Online reservations were smooth, and I requested my usual late checkout (1pm). Upon check in with "Melissa" I verbalized my late check out request, and she rudely said "You cannot make that request until I finish checking you in." She then proceeded with her check in, handed me my key, and assured me I'd have no problem parking because the hotel was half empty. The next morning I called down to reception at 10am to confirm I had a late check out. Again Melissa was on duty and she confirmed the request. At 12:15pm housekeeping knocked and I reiterated that I had a late check out, that I was showering and would be out by 1pm. The phone began ringing - and ringing - and ringing. I stepped from the shower to answer, and Melissa informed me that I had to be out by 12pm. I told her that no time had been specified, but I would be out by 1pm, had informed housekeeping, and that I was dripping water so needed to hang up the phone. She proceeded to berate me on the phone, saying I had to leave NOW. I reiterated that I was IN THE SHOWER and leaving would be impossible until she let me hang up the phone. She said I would be charged for a half-day stay, as per their "policy". Just before 1pm I went to the lobby where I met my colleague and proceeded to the front desk to check out. I informed Melissa that no time had been specified, and she said "I told you 12pm." I said "No, you told me you had to complete my check in before you could request the late check out in the system, but you did not stipulate a time. The hotel is half empty, and I understand there may have been a miscommunication but I will not pay an extra half day." I was polite and calm. And then it all went to heck. Melissa raised her voice, starting talking fast "ghetto talk" (excuse the expression, but that's what it was) and head bobbing indignantly, saying "I TOLD you you had ta be out by 12pm when you checked in and now you gettin' all mad cuz you late." I calmly said "I'm not mad, it's just a check out, but I'm not paying an extra half day. I'd like to speak to a manager." My colleague approached the desk when he heard her yelling. He asked "What's the problem?" and she said "Your friend is mad." I said "I'm not mad, I asked for a manager." She said "You ARE mad and I AM the manager." I said "so nobody else is here to resolve this?" ...she said no, and I said ok I'll take your name, and she said "Go Ahead" (with more indignant head bobbing). My colleague informed Melissa that he had done business with the hotel owners and didn't believe that she was withholding their standard of service. She said "I don't care". In the end, she turned to HIM, my colleague, as we walked out the door and said "I'm not gonna charge her the extra fee." After all that verbal abuse, no management to report it to, and ruining my pre-Christmas weekend, it was all just a power play. How petty and immature, which is what happens when you leave a 20-something year old to run an entire hotel on her own. I see others have had similar issues at this establishment. I expect the abuse of power and improper conduct will continue.... And so the hotel will stay at 50% occupancy until the owners figure out what's going on and hire new staff. read more

I'm not really sure what all the other reviews are complaining about -- my stay at New Haven Hotel was perfectly pleasant and very comfortable. The hotel is centrally located in downtown New Haven, has parking directly across the street in a locked and clean garage, and has really lovely rooms. Sure, they've skipped the mini bar and the views aren't exactly splendid, but this is New Haven, people -- not Paris. Our room was perfect -- very clean, very tidy and very comfortable. The bed was like a cloud, dressed in crisp white linens, including a duvet rather than a bedspread which always bumps my opinion up a notch. The bathroom was clean and had plenty of fresh, fluffy towels as well as a nice line of toiletries. You can call the front desk and request additional toiletries if you need them, be it floss, toothpaste or other common items. While the coffee service was lacking and the staff didn't exactly wow me, I have very little in the way of complaints about this hotel. Sure, it's not as splendid as the Omni nearby, but for a simple boutique hotel it was great for an overnight stay. read more

If I could give zero stars I would. This place has an incompetent staff. They knew that the NFL network did not work in the rooms, yet neglected to fix the problem. I called the front desk tonight, and they sent an "engineer" up to fix the problem. He said he couldn't but that tomorrow the problem could be fixed, so he's incompetent. When I called the front desk, they confirmed that I can watch the game in the lobby tonight, just not in my room. Yeah, right, I want to spend three hours in the lobby.... To add to the dissatisfaction, their restaurant has the worst breakfast, you don't even want to dare to come close to their lunch, and they are not even open for dinner. No room service either. That's just pathetic! read more