Took my 2018 F150 in because my check engine light was on. I give them a list of all the things I…read moredid to resolve the issue (to no avail) and I thought it needed a new fuel injector. On the third day they called me to say they "checked all my work" and confirmed that wasn't the issue so they replaced the fuel injector... but the check engine light was still on. They said they weren't engine experts and recommended I take it to a Ford dealership (or some other place they knows engines). Since I asked them to change my oil when I dropped it off, they did that (too). After all that.... They charged me over $800!!!!!!! My advice stay clear of this place. What they did is criminal to charge me that much to not even fix the issue.

Nice staff, transparent customer service, and fair prices. Will continue to take my truck to these…read moreboys.

Update: I'm giving this 3 stars, as it has a new owner since I had taken my car here. He offered to…read moreput the money I paid before to the old owner towards a checkup on my car, but I have found a car shop I trust and would rather continue to see them. I have not been here since the change in ownership, so check them out at your own risk. I deleted my previous comments about this repair shop, as I don't believe it's fair to pin those issues on the new owner.

I have been to this auto repair shop twice now. One time was for my brakes which became an urgent…read moreissue and Dr. Bill (owner of Milford Auto) had all 4 brakes fixed the same day AND the price was very reasonable. Because my first experience was so good with this shop, I took it in a second time for a tune up. Very honest mechanic which is hard to come by sometimes. If you decide to go....ask for a fruit smoothie. Good stuff!

Had very good service from Will on time to do the work highly recommend this guy is very…read moregood,professional on very knowledgeable......

Great guy, prompt, trustworthy, knows what he's doing, and very supportive. Can't beat the price,…read morenor having the service at my place. Count yourself lucky if your car is broken and you're able to get Will to fix it.

I took our 2020 Ford Edge Titanium to the Tuffy Store in Highland Twp Michigan and both Zach (Front…read moreDesk) and Brian (Mechanic) were both friendly and helpful. Zach said it would be about 30 minutes and Brian started on it right away. Basically, in less than 30 minutes Brian had everything back together like it was supposed to be and I wasn't charged for this service. Also, Zach provided me with a quote for an oil change and an all-around brake. This was an outstanding experience all around!

Very upsetting. I have been a loyal customer for years. Unfortunately the new owners do not keep a…read moreclose eye on their operation. Reading other reviews I see I'm not the only one that they were dishonest by trying to sell me services that were not needed. When confronted the story changed to preventative maintenance. When dropping the car off I went threw it making sure nothing valuable was left behind. I had $8.00 in a makeup bag in the console. I left it thinking no one is going to touch that and it's only $8.00. I was wrong. The money was gone.

mr. mcneal's business is really for the community. period; i pulled up shortly to closing time…read more tire was flat done. he personally took me home got my spear and, changed it .. didn't charge me a dime. he has shown, he's willing to go above and beyond. thank you had to shout you out. hands down no other business would've done that.

Had my 1997 chevy suburban towed,diagnosed and repaired by Mcneal. Frequenting several repair shops…read morein the past 3 years,I find this one scoring an A+. Their staff is courteous,timely, knowledgeable,and their technician solved my electrical problem due to his expertise and experience. These guys care about their customers! (can't ask for more than that these days.) ....Highly recommend. Rich G.

Have had Gerry,s service our cars since they opened. Fair pricing,excellent service, staff is very…read moreprofessional and well trained and knowledgeable.

Took my truck in for cylinder misfires. They replaced a fuel injector and verbally told me it…read moreshould fix it and that I'd know if it didn't within a few hundred miles. Didn't make it a mile down the road and the check engine light came back on. Looked at their paperwork and it said "other work is to be expected" and they did not mention that to me whatsoever in the shop. Charged me $500 to replace a part that wasn't bad and didn't even diagnose the true issue. Won't be returning.

brought car in for an alignment, first time done they didn't check any of the suspension components…read moreI ended up having bad tie rod ends and ball joints which need to be taken care of before any alignment is performed. I took care of the suspension problems and brought it back at a discounted price.even then the alignment is still of and I'd rather just go somewhere else then have them attempt it a 3td time, also had them balance some tires for me.. after picking up the car they said the tires weren't capable of being fully balanced and still charged me for the balancing, any good shop will call you to inform you of tire problems before performing a balance. they also broke a hub spacer on the process and failed to inform me, I drove the car home and now the rim is completely screwed. place is money over service and it couldn't be more clear.

I can't say enough about this place. I've been bringing our cars here for a couple years now, and…read morethey do good work. They don't gouge on prices, and they tell you what needs to be fixed immediately vs what can wait. I won't take my cars anywhere else.