Great service and amazing people who work with you…read more Reliable, friendly, trustworthy Above all Honesty Highly recommended

I should preface this review with the fact that I am a college Student with an incredibly crunched…read moreschedule and an old car with millions of problems. Master Radiator has been servicing my vehicles for the last 8+ years at least with excellent service. Most Recently, my power steering went out after my hoses for the unit ruptured. Of course, they took photos to show the damage, not just say that something's broken. They serviced it in a timely manner, but unfortunately there were some bumps in the road. They hired a NEW Technician who worked on the vehicle... who basically destroyed my rack & pinion, requiring a replacement, but *he didn't tell anybody.* After the desk called me to confirm they can fix the part (believing that it was broken before they had someone work on the car), they had him install a NEW one, and he destroyed that one too. At this point, they discovered that he was responsible for my original part being destroyed as well as the new one they were supposed to install. That technician suggested they just charge me for a new part & labor, and not disclose it to me. At this point in time, they fired said technician IMMEDIATELY. They called me, informed me of the situation, and then didn't charge me for either of the parts, or any of the labor. UPON RECIEVING THE CAR: I guess they could only find a Remanufactured part for my Rack & pinion. Remanufactured parts typically have light defects, and the new Rack & Pinion's defect was a little bit of play in my steering wheel. After reporting this concern to them, two of the mechanics came out to my car with me, did an inspection right in front of me, and explained that the part was Remanufactured, and there's a chance that if we replaced it again, there would be another defect... But we could still warranty the part out and get a new one if it was bothering me, but ultimately, the car WAS safe to drive (big thanks to Justin and Ben for seeing me right away) I decided that I'd gamble on the warranty, and Master Radiator definitely delivered. They installed a brand new R&P, and didn't even charge me for the labor! As far as I'm concerned, they took a really big financial hit to serve me, the customer. They will be keeping my business so long as I live in Michigan. 10/10, Definitely Recommend. Some service features to note: - You will be able to see pictures from the inspection so you don't just have to take their word for everything - You can call at any time and have them talk you through what they plan to do with your car if there's any confusion - You'll ALWAYS get an itemized bill - You can pick and choose through a list of *suggested* fixes, so you don't have to have to take the "All or Nothing" approach that most mechanics nail you with. And NO. They won't try to upsell you on stuff unless its legitimately necessary.

Family run business they do not try to sell you something you don't need. The prices are great in…read morethe service is fast. This is the one place. I will always go to when I need exhaust service.

Customer service! I went in at 7 am for an estimate on a muffler repair waited 6 hours had 1 person…read morein front of me and he got taken care of quickly while I waited, I do not recommend this service at all,

We brought our Nissan Altima to Master Auto after seeing so many positive reviews for it via Maps…read moreGoogle search. This is a really cozy, Christian family owned auto shop. They treat you kindly, and with respect, and I can't complain about the big comfy couch in the waiting area. The customer napping in the waiting area told us that she has been a loyal customer for 22 years. That really says something in these days of swindling and crooked auto shops. After a recent tie rod installation, we felt that the Altima needed a front wheel alignment. When they saw that it didn't need one, they only charged us a small diagnostic fee and were honest in telling us that no alignment was needed. Many shops out there would have just done the alignment and charged us, or worse, exploited the already optimal alignment and act as if they aligned it since we requested one be done. We decided to put the diagnostic fee towards replacing the old and worn drive belt anyway, which also was a fair price. There may be some shops that are cheaper than Master Auto, but the cool thing about this place is that the folks really know what they're doing and they're honest people. They won't recommend you to do anything the car doesn't need. I would rather pay a middle of the road rate with a high caliber and honest shop, rather than be woo'ed by cheap shops that will falsify a laundry list of issues and scam you of hard earned money! We will definitely be returning to Master Auto for our vehicular needs! This is a great dealership replacement shop.

TERRIBLE SERVICE. DO NOT bring your car here!!! AAA suggested I bring my car there because it was…read morethe closest place they could tow too near my destination. I dropped it off over a week ago and they never once called me to update me.. I've had to call every time to find out what is going on. Every time I call there's a new part they need to get that puts it off more days. I had a broke brake line and they are saying it won't be done until 11 days after I turned it in. Absolutely ridiculous and TERRIBLE customer service

Over the years, numerous times I've taken my vehicle's here, thinking I knew what the trouble was…read moreand the cost to fix it, but they told me that the problem was different and much cheaper to fix than I'd anticipated. They never try to take advantage of your lack of knowledge. They REEK of honesty and fair dealing.

Our family has taken cars to Leonard and Sons for several years. They are honest and fair every…read moretime. Their work is great and efficient, and they are quick to turn things around. Can't recommend enough!

They treat you like a human and deliver on time. I have been using them for the last three years…read moreand have never been disappointed. The nice thing about them is that they offer options for the service, allowing you to choose your cost. paul c

I have been coming to Darrell's for years as I used to work in the same plaza. Everyone I've…read moreencountered there, especially Jason, has always been incredibly accommodating and helpful. They always give me a fair price and the work is done super quick. I've never made an appt so I can't speak to that process, but even just walking in my car is usually done in a few hours.

This is the place to go. Excellent mechanics, fair prices, thorough work. A-1!…read more D. McGeary, Orion MI.

I was hesitant to buy my first German car because I heard horror stories about their cost to…read moremaintain. My extended warranty told me to take my car to Waterford European for a minor coolant leak. They spent the time to identify the issue as a simple o-ring. Since then, I have taken my car there a total of 8 times for repairs and maintenance. These guys are trusted experts who will fix the problem correctly instead of throwing expensive parts at it.

So impressed. The current vehicle we leased and literally wore thru the tread in under 21,000…read moremiles. Sad to say the auto manufacture offerred assistance but it still ended up twice+ as much as what I paid for these today. Not very happy to have to replace tires just to turn it in a few months from now. Jimenez Tire was not my first call, I called several before, but I literally jumped on the deal and raced down. Got myself four tires mounted and balanced and out in under a hour. For service and price this place exceeded my expectations and was worth the drive over. Also, it is family run, second generation owned and operated business for 33+ years.

The guy in the office (Erin, Eric) whatever his name is extremely RUDE! NO customer or phone…read moreetiquette at all..so I go there on Monday my son car has a cracked rim. they tell me they ordered the wheel an it would be there by Wednesday or Thursday! we call on Thursday only for them to tell us he never ordered the wheel, he just found one! mind you I prepaid $210 that is absolutely not what I was told when I was there! They don't let you get a word in on the phone! they're talking fast an won't listen! Then Wendy gets on the phone and fucking lie an shes no better on the phone either! moral of this story is you RUDE ASS PEOPLE! dont deserve our business! Our Race is the ones keep yall Lying asses in business! I'll NEVER go there again! wouldn't recommend this place to anyone! sent my son to get a refund! NEVER AGAIN!! LIERS AN VERY RUDE ABOUT IT!!!

took my 2006 VW Golf to VW of Ann Arbor for a keyfob pairing. If you have ever had the immobilizer…read moreprevent you from starting your car, you know there are many "hacks" on the internet, one of them being disconnecting the battery to reset the electronics. When I reconnected the battery, I didn't tighten the terminals properly, so just as I parked my car at the dealership, the battery died. I left 2 separate messages to 2 separate mechanics AND told in person a service rep, that the battery was drained but all it needed was to be tightened and recharged. The dealer "tested" the battery, confirmed it was "dead" (duh), and proceeded to tell me I needed a new battery (for almost $400) and a diagnostics (for nearly $200). Knowing perfectly well what the issue was, I refused and had my car towed to Steve's instead (I have AAA) where Shaun and Jordan simply left a trickle-charger connected over the weekend and now the car runs just fine. And I was charged nothing! What a class act! I will never go to a VW dealer again, ESPECIALLY not VW of Ann Arbor. If you have a European car, just go to Steve's and save yourself from being robbed by a stealership.

Very professional staff and service. Left with running automobile, clean car and warranty of parts…read moreand labor. Also had a chance to meet the owner Steve who is very courtesy, caring and pleasant to speak to.