I brought a bracelet in to be repaired and not only do they help me in a few seconds but they didn't charge me. You don't get service like that anywhere these days! I will definitely be going back! read more

Absolutely amazing customer service! Thank you for repairing my wife's watch with an incredible focus on service and customer satisfaction. I would recommend this business to anyone who needs watch repair. read more

A lovely little local jewelry shop!! They have a beautiful selection of jewelry and excellent customer service. I took my watch in to get a few links removed and he did it quickly at no cost. Then he fixed a ring where the stone had come loose. They fixed it quickly and charged $10. Made me kick myself for waiting so long!! I will be back to look at anniversary pieces :-) read more

I went to Mike's Jewelers this a.m. as the clasp seperated from the band on my Rolex Yatchmaster watch and Mike had it fixed while I waited. He had it done within 5 minutes and didn't charge me a dime! I will be returning with any of my watch or jewerly needs and will be referring anyone I know that needs his services. Thank you, again! Joey W. Harper www.joeyharper.com read more

UNETHICAL!! DO NOT TRUST. Wanted to love this business since it is a local, small business. I took jewelry there and discussed what I wanted done. We agreed on a price, which was in writing. When I went to pick up my items, they had melted down part of my gold and deducted it from what I owed. I would have NEVER agreed to this, as I needed what they took (stole). I called to discuss 2-3 times. Left messages etc. Never got a resolution, because they either (a) didn't care or (b) think they did nothing wrong. The communication here is TERRIBLE. Would never recommend. Awful customer service and unethical practices. read more

So kind! Patient and honest! Pricing is right. This make sure you leave with what you wanted.

fantastic service! over the past couple of decades, my wife and I have used their services. great people and great work. for instance, I had my wedding ring crafted there 4 years ago. needed to resize it down. they were able to retain the long inscription on the inside, cleaned and polished it. and did not charge me a thing. the least I can do after all these years is write them a review. Bravo gentleman! you are a neighborhood treasure. read more

I just had the best experience with Tanner at Ralph Austin Jewelers. They were able to clean two very tarnished pieces of jewelry and were amazingly fast, professional and so customer focused. I can't thank them enough! They were wonderful! read more

I have been dealing with Ralph Austin Jewelers at least since 2014, and have never been disappointed. I have most often worked with Tanner, who has always been there with a warm smile and a firm handshake, which I've always enjoyed. I've bought watches, had them repaired, batteries replaced, rings made, stones set -- you name it. I've always been happy, and am a customer for life! read more

DO NOT BRING YOUR WATCHES HERE! I brought in my *new* Rolex Daytona to have it's hands color changed - not only could they not properly perform the work they destroyed (heavily scratched) my dial and hands in the process! This watch was brand new! They didn't offer to compensate at all and acted like they couldn't see any damage. I now have to send to go a proper Rolex specialist for repairs/replacement which will cost $$$$s. Stay away from them if you care about your watches. read more

Milke’s Jewelers - Scratched dial and hand. - Jewelry Near Me - Dallas, Texas

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I came into Ralph Austin with a month and a half till my wedding, asking for a simple alteration to plain gold band. I was told this would be no issue, given an order slip (no deposit asked), and told I would be contacted as the date got closer. Two weeks before my wedding and I still hadn't heard anything. I called the shop and spoke with a man who claimed to remember me and said "he was almost done working on the mold, it will be done next week". Next week comes and it's radio silence. I tried giving them a call on Friday to see what the deal was but they were closed for the holiday weekend. The week of my wedding came and went. I sourced a different ring from another business and still have yet to hear back from Ralph Austin. They completely stood me up on my ring and made no attempt at communication, even doubling down that this would be done in time. I'm not sure why I was I treated this way. My initial (and only) consultation was less than 10 minutes and seemed pleasant. I would not rely on this business for anything important or anything in general - wildly unprofessional and very disappointing. read more

Very helpful. Fair prices. Nice people there who have been in the neighborhood for decades.

I read all these reviews about fancy watch repairs and assumed this store would be pretty high dollar, particularly for my silver and common stone jewelry. I came here anyway, because my stones mean a lot to me. I'm so happy I trusted them with my repairs!! Two rings were fixed on the spot and three pendants were fixed within 24 hours, all for a very reasonable price! This will be my jewelry repair place as long as I'm in Dallas. read more

My only complaint is that they told me it would take 2-3 weeks to make my custom bands and they took almost 9. Other than that, my custom rose gold wedding bands are absolutely perfect. I'd go to them again in a heartbeat for anything I need. read more

Milke’s Jewelers - Jewelry Near Me - Dallas, Texas

I took several of my watches.Some for battery replacement,others for wrist band repair & replaced... I recently took 2 of my movado to have battery replaced & to have the stainless-still band polished.Omg!!! My bocado watches never looked as very brand new after the scratches were removed.i also took some of my silver jewelry to have it resized & polished. I'm very satisfied with their customer service & quality or work they do.i highly recommend this business for any services they offer.They simply great at what they do.Thank you ! read more

Great find. Honest, quick, reliable, no upselling. Took my watch in for a battery and some adjustments and got just that in record time. Will be looking for opportunities to try them at jewelry repair and purchasing in the future. read more

I've heard about this place from my mom - while in Dallas for the weekend, I brought in a few of my watches that needed batteries... we were told 30 mins for 5 watches! In the middle of typing my review, "okay you're all done!" WOW, this place is the real deal. Fast, friendly and professional. "God great, beer is good and people are crazy"... the catchy song playing while we were waiting! Hilarious. read more

My watch band broke and I took it in for repair.It was fixed in a couple of minutes and he did not even charge me!Said it was just a pin.So nice and honest.Please use this place. read more

This is my go to place for watch repair and batteries. I've even had my and my husband's college ring resized. The interactions I've had with the personnel have been friendly and they are customer oriented. read more

It's so nice to have a family owned, customer centered jewelry repair shop. They're always willing to go above and beyond, every time. Great selection of fine watches and jewelry as well as great repair service. Highly recommend Ralph Austin Jewelers. read more

Great neighborhood jeweler with classic pieces. Take your watch for battery change and or new bands. Fast & Friendly service.

Three days after meeting my girlfriend we took off for Santa Fe together. It seemed like a good idea at the time, but of course, after the booze wore off the 10 hour drive got a little awkward at times. She had just got'n out of a relationship with some dude who had asked her to marry him. Instead of buying her a ring he tattooed one on her finger. It was a fairly good sized ink rock and she had been looking for a real ring to cover it. One that wasn't too gaudy. Sooo..... We're in Santa Fe strolling through the plaza and as fate would have it end up where all the Indians set up shop, selling if you will, their goods and ware. That is if you consider "selling" to be sitting on your fat ass, fanning yourself and looking down girls shirts as they bend over to peruse your jewels. Now, she's sauntering along gleefully and I'm thinking "please don't stop, please don't stop" when she stops, right in front of Joseph Bailon. Joe took laziness to a whole new level. He had a long pole with a hook on the end of it so he wouldn't so much as have to lean forward to show an item. He would just skillfully place that hook under the ring or what have you, lift it up about two feet and there it was, right before your lust filled eyes, moving nothing but his wrist. Long story not as long, she finds a Spiney Oyster Shell ring emblazed in silver. It fit her perfectly, covered the tattoo and had the initials JB, which are her initials, on the back of the setting. Oh God, it was meant to be. I bought it for her and she said she would never take it off. Fast forward nine months... We no longer turn on the faucet while taking shits, burp, fart and scratch in front of each other and often times go out in public looking like the walking dead. I guess familiarity breeds disgusting. One day she was in the shower and I asked her a question from the other room. I think she was hanging out with Luke Warm Skywalker, which is the name I gave to her shower massager, because the way she said "huh?" seemed a little too relaxed. After exchanging huhs and whats four or five times, I walked in, pulled the curtain open and said "can you hear me now?" When I felt something beneath my sandal. She had placed the ring on the side of the tub and when I opened the curtain it fell onto the floor and I stepped on it. I lifted my foot up to find a dead Spiney Oyster Shell, mangled on the bathroom floor. Being a male and therefore an expert in all things, I tried to fix it with gorilla glue and pliers. That didn't work and it looked like shit with dried glue all over the stone. Needless to say ol' JB was pissed. I had remembered seeing a jewelry repair shop down the street around Skillman and Oram. So, I took the ring and my pride down to Ralph Austin Jewelers to see if anything could be done. The jeweler said "well, if you hadn't gorilla glued it it wouldn't be a problem." I was thinking "come on dude, you're a pro, this is what you do. Fix it bitch." Which is rude because he was very nice and said he could probably fix it. He told me the risks involved and quoted me a price. He said to give him a week and called four days later stating that it was fixed and ready. I gave my boxers a quick smell check (failed), through them on, a pair of jeans, a t-shirt and I was out the door. He not only fixed it proper, but polished it up real nice. The final price was the same as the original quote. He handled up on that ring like a true pro. Couldn't help me with the boxers or pride thing though. The laundra mat, however, took care of the boxers and I sent my pride on down to Sunstone Yoga. read more

The halo part of my engagement ring broke from the band and I figured this couldn't be fixed so my husband and I started to look for a new ring. A diamond from my wedding band was also missing:( Before we invested in another ring I looked on Yelp and found Ralph Austin Jewelers. They had great reviews so I decided to bring my rings here. The young guy that works here was so friendly and helpful! I asked if my rings could be fixed and restored back to new. He confidently said "YES". He said it would be $80 and it would take a week. The price was lower than any other place I researched. My ring was completed in 5 days (2 days early:) I was so excited to see my ring.........and I had every right to be because it looked PERFECT! My engagement ring looked brand new and the diamond in my wedding band was replaced. I'm so glad I got my rings fixed instead of investing in another ring. read more

Milke’s Jewelers - My ring looks brand spankin' NEW! - Jewelry Near Me - Dallas, Texas

We took my fiancé's ring here to get it resized. Talk with the gentleman up front and he was extremely courteous and professional. Have him the ring and he told us is be ready in 2-3 days. Quoted us 40 bucks to resize. Called us 3 business days later saying it was ready. Picked it up and paid the said 40 bucks. Got the ring home and it was still a little bug in her finger. Dropped t back off and he remembered exactly who I was, after once in the store. It was ready in another few days. They did he second resizing for free. This shop knows exactly how to treat their clientele. Whenever I have other jewelry needs they will be the first, and probably only, place I visit read more

Nice place. Nice guy. I was having my wedding band made by a guy in Oklahoma, and I planned on using the stones from my fiance's mother's old engagement band... but I needed to know the size of the stones. Since I don't have fancy jewel measuring things, I showed up at this little shop (that's been in Lakewood something like 40 years) and he measured the stones for me without even rolling his eyes once, for no charge. I suppose you're not in business for that long by being a douche. Thanks, y'all! read more

Best jeweler I have been to in Dallas! The most friendly and least pushy staff. Place to go for watches, rings, and or other needs. Support this great local business! Tanner, the owner, is kind and personable. I went in to have my wife's wedding ring fixed and cleaned and service was prompt, and they tightened and cleaned the ring for free. read more

Great jewelers! I have a new Raymond Weil watch that I bought online that needed to have some links removed plus the clasp wouldn't work. I called Ralph Austin Jewelers - (because I saw they had lots of good reviews). They said they could help me with my watch. My Godson took the watch over there (with no wait) and the gentleman at the store fixed the clasp and removed 2 links within 5 minutes. When it came time to pay for his services, he said it was complimentary. What a wonderful surprise! I will go back to this jewelry store in the future because of their excellent customer service. I'm so glad to have a new quality resource for my jewelry and would like to recommend them to others - that are looking to buy or fix their jewelry. read more

Absolutely LOVE my engagement ring that they worked with my fiancé to design! We brought some old family jewelry and Tanner worked with us to make something completely custom, adding incredible sentimental value. I'm so happy with the final product and Tanner was great to work with! read more

I needed a necklace fixed and they did a great job at a reasonable price. Will be going back if I ever need more jewelry repaired. read more

We have been very pleased with the repairs of jewelry we have taken to Ralph Austin! Also, best place in Dallas for watch battery replacement, which is less than $10 done while you wait! Highly recommend this business! read more

Highly recommend! I came in to get a link added on my necklace (that I didn't buy from them) and the guy fixed it in just a couple minutes. He was so nice and friendly, and didn't even charge me. I will definitely be using them for all future my jewelry needs! read more

I went in because my diamond was rotating within the setting and I was worried it would fall out! However, I went in a little few minutes after he opened and I showed him the ring, he took it in the back for a few seconds and I saw him looking at it and adjusting something that he brought it back and it was perfect! No charge! I wouldn't trust many people with my ring because I would be afraid they would scratch it. But knowing that this place is not a chainstore and it's family-owned is very reassuring! Loved it! read more

My wedding ring was misshaped, and they reshaped and cleaned it perfectly within 5 minutes free of charge!

Found this place on Yelp after my mother's 14k gold necklace I wear every day had snapped. Brought it in, the guy took one look said "Oh this is easy," fixed it in about 2 minutes, and charged me $0! Will be recommending this place to all my friends for future jewelry needs. read more

Just want to give a shot out to Ralph Austin for all your watch and jewelry repair needs. This guy's fair in price and always on time, at least I think he is, this is where I get my watch fixed. read more

This place is amazing. I stopped in here today to ask some questions about my 60+ year diamond ring and they were extremely friendly and courteous and gave me wonderful advice. He even polished up my ring quickly as a courtesy. It was such a wonderful experience. I am going to be taking all my jewelry and watches here from now on. I highly recommend this neighborhood gem! read more

Excellent work, but I highly recommend an itemized quote before any work is begun. He knows his work, and he does a great job. However, on a high-price item, there was a "mystery" $130 between the catalog value (normalized to current metal prices) plus the labor charge, and the final cost- effectively more than doubling the labor charge. We met somewhere in the middle, but next time I'm spending a week's salary, I'll take the time to get all the details prior to the work, in writing. He wasn't especially interested in discussing the discrepancy. I would return. I would simply be more careful. read more

Repaired a vintage (early 60s) automatic Omega. Watch was completely broken and is now running well and looks great. Took a while, but the cost was very reasonable compared to what I would have paid Omega to do the same thing. Highly recommended. read more

Excellent customer service! Was very fast with replacing my watch battery. Will definitely be back when needing work on my other watches.

Amazing customer service, very genuine and kind. And beautiful work at an affordable cost.