Delores and Jeff are so knowledgeable. They have an amazing inventory of vintage jewelry. My…read morepartner and I came with specific style wants of art deco and 1920/30s ring and that's exactly what we walked out with! While we were figuring things out, they showed us some of their favorite pieces and that was delightful.

READ THIS BEFORE GOING TO JD ENGLISH FOR ANY REASON: JUNE 2024!!!!!…read more Dolores and Jeffrey told me they have been in this jewelry business for over 50 years. I initially went to WTC to repair my diamond ring and Dolores was kind enough to answer the phone and seemed to have good reviews online. When I walked into their store, it seemed to me that merchandise was outdated, cookies were stale, and the entire place seemed disorganized. With much hesitation, I decided to get my ring fixed with them. We discussed ring vs necklace option - but without notifying me, Dolores took apart the ring When asked multiple times about the price, I was given a range but never a set price. Online reviews said they were reasonable in price, but they quoted $600 to fix my ring, and ended up trying to charge me $680. Dolores lost my platinum band and refused to take responsibility. My platinum band was lost in their care, when I went to pick up the ring, their son Scott, who was watching the store told me that missing items happens rather frequently and that if not found maybe I can file with my insurance (this is illegal on both felony and fraud accounts) Dolores offered me about $50-150 to replace my platinum band (which I did not accept) I will end with what their son Scott English told me, "the children have been begging them to retire for years but they won't retire. It is not uncommon for jewelry and items to go missing in this store." Scott wrote a promissory note to me to restore me to whole with a platinum diamond band by agreed date (this never happened) - see below for signed written agreements Jewelry business has always been luxurious. Getting beautiful things to celebrate special occasions such as engagement, birthdays, etc. I have dealt with many jewelers but never ONE as scary and Jeffery and Dolores. There is also a lot of competition now with online and decreasing price of jewelry. Before buying any precious item, one should do proper research. However, in my case, I made a huge error in judgment with JD English and have paid in time and lost precious jewelry as a result. Go see for yourself and follow that gut feeling. Below is a response from Dolores about missing my ring in their care. She ignored completely what her son Scott had promised. And time linewise, I dropped the ring off end of May, went to pick up June 13, and they asked I give them until June 21 to find the ring in their disorganized store and as of today, June 24, zero resolution or responsibility or ownership from JD English: "1. We took the ring apart as I told you to see if the head would work as a necklace without flipping. 2. As the ring was so swoosh it was not even discussed about making it into anything else. 3. I have the price on the envelope as $630 not $680. I told Scott to charge you $600. I was hoping to be closer to $550 but my cost was more. 4. My jeweler found parts of the ring that had the stones in it but not the whole shank. I can return that portion I have and pay you the difference of the lost portion of the platinum shank. You did not give me the wedding band portion of your set, only the engagement ring. I am so sorry there was such a misunderstanding about what to do with the top portion of your ring. The cost of your new ring was much more than the cost of the lost portions of your platinum ring. I can return the portions I have and deduct the cost of the portions missing. Platinum is $975 an ounce as of today which works out to be $30.95 a gram pure. If your missing portions came to 5 grams, that would be $154.76. Plus giving you back the portions I do have. Please let me know if this is acceptable to you and your husband. Regards, Dolores English June 17, 2024"

I wanted an elegant band for my engagement/wedding ring and after looking at several different…read moreplaces, I fell in love with my dream wedding ring at Nine-Eighteen! Kim and Darin were so nice and easy going. They were not pushy and made me feel immediately at ease, unlike many other stores I had visited. My mom went with me and found some items that she loved as well. I brought my fiancé there too, and he looked at wedding bands and also loved working with Kim and Darin. Working with Nine-Eighteen was truly a wonderful experience!

From the owner: Darin Kunz and Kim Burgan, the dynamic brother and sister duo, have joined forces to bring you a…read morenew experience in fine jewelry. High above the tree line, overlooking Turtle Creek, our guests enjoy the luxury of privacy and one-on-one service. The experience is social, collaborative and free from the crowds and distractions found in the typical retail store.

Love these guys! Good old fashioned customer service and very reasonable prices. Not for the first…read moretime, I came in recently for a minor repair and they didn't charge me at all. Definitely recommend!

THEY NEED A PAY RAISE!!! They are understaffed and work insanely hard. Thank you for taking care of…read moreme

I had an amazing experience! They repaired my ankle bracelet and ring very quickly and with so much…read moreprofessionalism. I felt right at home and welcomed. I will definitely be a returning customer.

Very fast service. We went in to have watch links removed from band. Walked in and was attended to…read morevery quickly. It was very reasonable pricing as well. She was careful with the jewelry and very professional. Overalll very satisfied.

Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

Did a great job resizing and polishing my ring. Fast service too. Hidden gem in Planoread more

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

Elite Jewelers exceeded my expectations! I had several items repaired and AJ did a beautiful job in…read morea very timely manner. I plan on going back and would recommend Elite Jewelers for any needs! Thanks again AJ!

Wanted to say I had an awesome shopping experience over there. I was looking for some diamond…read moreearrings and found Perfect ones in pave hoop design! Very classic! I was also surprised by their stylish collections and nice store environment. Plus, great customer service! The store manager was very patient since I had no idea what to expect at the first time. He asked me about preferences and budget, etc. Finally, he helped me to get ONES at an affordable price (around 30% less than other stores)! Overall, I highly recommend this store! You WON'T be disappointed!

Dallas Diamond Center has the most beautiful diamonds at affordable, competitive prices! Gabriel,…read morethe store manager, dedicates an extensive amount of time to each customer. His expertise in diamonds rivals any jeweler in town. He uses that knowledge to guide you through the process of choosing the right stone within your budget. I have purchased several pieces from Gabriel, including a custom made ring that I receive compliments daily on its brilliance. They also allow you to "upgrade" your existing stone... Great customer service! Shop around, but make it a point to stop and visit before you make any purchase elsewhere.

This man is incredible. He has been working on watches for years. His prices are reasonable and…read moreyou can trust him. He has a small little shop and hs recently expanded turning his little shop into a work station and taking on a storefront. He has surgical precision as he use to be a surgeon in his home country. Here he works on jewelry repair and watches. Take him anything from a ring to a Rolex, there is nothing this man cant fix. He is the James Bond of the business and he is amazing!

A friend recommended Al Momentum when I mentioned needing to repair my mother's inexpensive watch…read more I wanted to buy Mom a new watch, but her dementia demanded that we try to maintain her status quo. Although her watch needed nothing more than a new battery, Mr. Giraldo checked everything out and cleaned it up, inside and out - at no additional charge. Old fashioned service that is rarely seen these days. Al Giraldo is wonderfully easy to work with. I began working with Mr. Giraldo in 2020 while he was dealing with two business challenges that would have been my undoing. As if the Pandemic weren't enough, Al Momentum's shop in Preston Royal was ravaged by the October 2019 tornado that tore through the heart of North Dallas. While the building with his shop is being restored, Mr. Giraldo works out of an apartment across Noel Road from the Galleria, where he meets with customers by appointment in the building's well-lighted lobby with comfortable seating. My two dealings with Mr. Giraldo have been worthy of recommendation. I look forward to benefitting from his craft in the future.