The staff here are wonderful. It's challenging having to take a family member to urgent care, but…read morethey are great at calming everyone down, whether patient or family member. I really like the people and the facility itself. It's incredibly helpful to all of us to know that you can get ER or Urgent Care assistance in the same place, depending upon the problem being treated and its severity. How wonderful is it to have a Doctor on hand. The service is very quick. They gather all the data and quickly get you settled in a very cute treatment t room. Look at those pictures. The greeting at the front desk upon arrival is friendly and helpful. I really like this place. I'd rather I didn't need to go, but it's great knowing that there is a doctor and competent staff to see to your care.

Today we walked in to the urgent care with a broken ankle. My wife was is visible urgent pain and…read moreit's been over 1 hour and they have not tended to her. Decided to go to another facility so that she can be taken care of. Very disappointed in their service

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

I couldn't recommend this clinic enough. The clinic alone is very welcoming unlike your typical…read morecold sterile feeling doctors office. Dr. Mohsin has been very understanding and she is great at listening to your underlying issues rather than rushing you out the door. I'm so glad I found them!

Best doctors I have met. Both Dr Mohsin and Ms. Megan are extremely helpful caring and have…read moretreated my ADHD and other issues. I highly recommend. My experience with them has been great. They offer a concierge type practice which gives me acces to my doctor right away; This is all for free! They are filling up their panel quickly and plan to close it soon. Get in while you can

Fantastic care here! Brought my son in for a bad cut on his finger that needed stitches - first…read moretime for stitches at that. The Doctor and the nurse were so patient, caring and kind with my son. Thorough, excellent care. Thank you!

Please keep in mind that they are out of network with most insurances. they billed my insurance…read more3,750, plus $15,900 for 2 hour visit. This came in for high blood pressure, checked my vitals, took Xray and gave me blood pressure medicine. Note before being seen you will be required to fill out pages of paperwork. SCAM and subpar care.

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

Excellent care. Very nice staff. Dr was very informative and through. The care and concern I…read morereceived was outstanding. Very easy check in and short wait time

Do not go get any X-rays if think broken bone! They do not have a radiologist to read so just a…read morewaste of $$$$ My finger has now been broken and infected a week and went to a real hospital to get treated, they didn't even splint my finger... first clinic the cray machine was broken... kept trying to get a pic, not sure how much radiation I got on that then sent to other clinic in Conroe off the 45... people very nice but no help on diagnose and no splint offered! I have suffered an entire week ! Never again !

Extremely slow, lack of communication and zero urgency. Skip this spot unless you have 10 hours to…read morewaste.

This is my go to ER, and yes, I have to have one ‍. They are always considerate and take great…read morecare. Sometimes, even when they're almost empty, they can take a while, but significantly quicker than a hospital ER. Only complaint, their SPIDER infestation. Mentioned this last time, it has not been remedied. Rooms themselves are clean, though!