Love my experience with Milan! Shoutout to Liz who is no longer there but was my go to for my…read moreappointments. Always thorough and provided me with just enough distraction during my treatment to make it fly by. Now I try to book with Rachele and she's equally fabulous and very thorough as well. Definitely recommend Milan in comparison to the other places I inquired with. Give it a (well-researched) try!

Less pain than waxing!!! Actually it wasn't even uncomfortable. Why are we still torturing…read moreourselves with waxing?!! They will not contour eyebrows, so that will still be waxed, but everything else will be removed by laser. I did smell the burning of the hair under my right armpit. That was a little crazy. I'm upset that I didn't do this earlier. Everyone was very friendly and professional. I forgot about my appointment, but they texted me 15 minutes before the appointment as I was walking into Hobby Lobby. They open at 10:00 am like most stores. I am looking forward to the results.

I just adore this location! The Gals at the front desk are great at their job, patient with…read moreclients, knowledgeable on their products and even know some spots to stop in the area, the rooms are clean, the nurses are educated in their craft... 10/10 definitely recommend and will definitely be back!

10/10 experience from start to finish! NP Payal and Rachele always give me the best results and…read moremake me confident in the treatments. Get laserlove premium - it gives you SO many benefits and a free $600 facial! I'll definitely be back!

Lauren was incredibly friendly and knowledgeable. The first time I tried microdermabrasion I felt…read moreso comfortable talking to her. The results were exactly what I wanted -- my skin looked much more smooth and plump. The person working the front desk was also incredibly friendly and helpful with booking even though the booking window I wanted for my next visit wasn't open yet.

Disappointed. I wanted to schedule my first appointment since the pandemic hit and found out that…read moreall my credits (Juvly money) expired in 2020 and they are unable to honor or extend them though we are in a pandemic. I had them cancel on me the same day as my appointment and I have also had LONG waiting times (up to an hour wait prior to pandemic). I rated two stars because the Nurse Practitioner that did my laser hair removal was super nice and made me feel comfortable.

Dr' Orafu is the best! She always takes the time to answer any questions, never makes you feel…read morerushed and has a true calling for what she does. Her skill set is impeccable. I could never say enough good things about her and her staff. From the front desk ladies who keep everything running smoothly to the aestheticians who are warm and caring. Everyone does an amazing job and you never leave feeling like you weren't given superior service!

I have been treated by Dr. Orafu and her staff for many years. They were fabulous for all my…read moretreatments. I have gotten laser treatments for my flushing Rosacea, the MonaLisa Touch for vaginal dryness, Botox and filler, and recently the Opus Plasma for my fine lines and wrinkles. I am almost 60 years old and many people think I am 45 years old!! Love those ladies!!!

I seriously can't say enough good things about Raine Aesthetics and Wellness. The space is…read moreBEAUTIFUL (I love their front desk), modern, clean, and welcoming, but the real reason I keep coming back is the people. The owner, Jess, and her staff are some of the most compassionate and community-minded people I've ever met. When my dad started chemo, they helped him get IV therapy, and even now, a year later, they still check in to see how he's doing. That kind of care is rare, and it means so much to our family. They ALL have a special place in my heart. They've also helped me with my skin, and I love how open they are to answering all my questions. I never feel like I'm being rushed or sold something just honest, knowledgeable advice from people who genuinely care. I'm so glad they opened their new location. I know how much hard work Jess has put into making this happen, and it's an honor to be a client at this business not only to watch them grow but also to see the positive impact they have on the community. This place is such an asset, and I can't recommend them enough!! Thank you Jess and team

From the owner: Raine Aesthetics in Mount Vernon specializes in Medical Aesthetics & Wellness, including Facial…read moreInjectables such as Botox, Dysport, Sculptra, and Juvéderm collection of fillers; SkinPen & Radiofrequency Microneedling, Laser Resurfacing, SkinMedica & VI Chemical Peels, Medical Grade Skin Care, Accufit Body Contouring, Laser Hair Removal, Diamond Glow Facials , Brow & Lash Services, IV Vitamin Infusions, and Medical Weightloss.

Heard about them via Groupon! I bought a package for 6…read moreinjections, so far I have only done one. Staff was very fast to greet me, very informative and suggested other things that would work well with what I was doing or after I finished these. Excited to go back for my second tomorrow and can't wait to see my results!

Alicia is amazing. She's corrected what I saw wrong from day one when I won an appointment for…read morefiller, she truly won me over that day and I love the team feel. They are all so sweet!

I purchased a laser treatment package in December 2025 and had to wait until late February for my…read morefirst session without any prior notice. That kind of delay, with zero communication, is completely unacceptable. After the first treatment, there was no follow-up whatsoever. It's clear this business does not prioritize its customers once they've paid. It only gets worse. My second treatment was scheduled for March 26, and again, no one bothered to inform me of any issues. I had to call myself to confirm, only to find out that Tisha had resigned and my appointment couldn't happen. No call, no email, no effort to notify me. Since then, I have made multiple attempts to contact the clinic, and not once has anyone returned my calls. Instead of fixing the problem or honoring the service I already paid for, staff keep trying to upsell me on other services. That is completely inappropriate and unprofessional. I paid in full for laser treatments--not for excuses or sales pitches. This is extremely poor management and unacceptable customer service. If you cannot deliver the services you advertise and take full payment for, you should not be operating this way. Management needs to take accountability immediately. It literally feels like you have to beg them to provide the service you already paid for. Seriously!

I've been trying to get in contact with management since Wednesday, and no one has reached out. As…read morea paying customer, this is extremely frustrating and disappointing. I was already hesitant to put down a deposit due to past questionable business practices, but I decided to move forward because I specifically wanted to see Tish, who is known for her expertise in tattoo removal and laser services. Unfortunately, Tish has since resigned, and no one from the company communicated this. Not only was my appointment canceled because the new provider doesn't even work on the day I was originally scheduled, but I was also reassigned to a completely different provider--one who does not have a strong or reputable track record. I had hoped things would improve under the new ownership with Patrick and Mark, but that hasn't been my experience. The lack of communication, transparency, and customer care is concerning. Do your research and trust your gut before booking here. I would not recommend scheduling with Jiva Medspa. ‼* update as of 4/10/26 I do not appreciate the public reply suggesting communication or resolution efforts, as I have not received any outreach from management since March 25. It is disheartening to see a response that presents an attempt to resolve the situation when, in reality, I have been available via email, text, phone call, and social media, and there has not been a single direct attempt to contact me or rectify the issue. Additionally, I was originally sold a package for the Pico laser; however, the Hollywood Spectra laser was used during my treatment. This is not the service I agreed to or paid for. As a result, not only have I not received the treatment I was promised in terms of the specific technology, but the overall treatment plan and expected timeline have also been altered.

I cant thank Dr. Orafu and her team enough for helping to restore my face and making vast…read moreimprovements to both my skin health and overall appearance. When I first came to Dr. Orafu's office, my face looked like it was soaked in a vat of bourbon, left hanging out in a smokehouse and then ran over with a car - it was bad. But due to Dr. Orafu and her team's care and consultation, they made tremendous strides in knocking off a few year's worth of wrinkles, fine lines and rings under my eyes. I would recommend her to anyone.

Love, love Dr. Orafu! Their Mona Lisa gave me life! I've been through radiation and chemotherapy…read moreand have had a lot of residual side effects. My oncologist recommended I try the Mona Lisa to help with vaginal dryness and I noticed results after the first session! I've completed all the sessions and I swear my vaginal dryness is gone and my husband is sooooo happy and so am I. Thanks so much Dr. Orafu! Plus your staff is AWESOME