What a CUTE salon! I followed the owner, Mary, from her previous salon…read more She's fantastic with color, and plays great music! My last appointment was after a long shift, and she was took such great care of me, offering me sustenance, and let me use her phone charger. What I appreciate most, she follows COVID rules, and offers for you take breaks outside if your mask is on ur nerves. Highly recommend, just don't take my appointment time!

I absolutely love Shire. Mary is my hair lady and she never fails to go above and beyond what I ask…read morefor. The environment in the shop is amazing. Always making sure you have a coffee, water or a snack. I will never not recommend Shire to anyone!

It's a welcoming environment, all the employees are personable. Great for a trim, or trying a new…read morestyle!

One of their stylists fit me in without an appointment and gave me a great cut for a really good…read moreprice!

Amazing! Absolutely love this place and can't wait to go back. Sarah did such a great job in my…read moremani / pedi. Such a nice atmosphere. Definitely book your next spa day at Julia's.

Paid for my wife to have a mini spa day but she only got part of what we paid for since the massage…read moretherapist had to leave which was fine but rather than depositing the money back to the account she has to go back again to get her massage. She also said she was passed off a lot between staff rather than having one person.

My hair stylist Gabriela is 5 stars. She was awesome. Love my hair. The management is why it's 2…read morestars. I've heard them talk openly and rudely about their clients and employees in front of other customers. Will not be going back.

After recently moving back to Lancaster, I needed to find a new hair stylist to replace the one I…read morehad more than 12 years ago (last time I lived here). Hesitant to use my mother's stylist, I googled and crossed my fingers for a salon progressive enough to actually have a website in this small, old-fashioned town. Luckily, Attractions turned up, and it happens to be just one block from where I work in the old downtown area! Since I have a strict work schedule, I hoped they would be flexible enough to fit me in before the end of the month, and they were able to schedule me within two days, and were subsequently nice enough to change my appointment time by half an hour when I called back with a new schedule conflict. I ended up going with Morgan, who was not only a sweetheart, but very efficient and gave me a fantastic new look for my profession. I look forward to going back for more services, including manicures, especially since their prices cannot be beat, even for this area.

I wanted to look into getting extensions and received a fast consultation with a knowledgeable…read moreprofessional that gave me all the information I needed, without making me pay for what I didn't need. Highly recommend!

This is the best solon i've ever been two, the owner is so sweet and makes you feel so welcomed…read more All of the hairstyles make sure you leave with a smile on your face. There'a always a fantastic vibe no one feels off!

My favorite place, my favorite girl Ashley, Always does a great job, has great personality.read more

very disappointed, overall! made an online appointment but apparently their site wasn't working…read moreproperly (per the gals at the reception desk) and so my cut and color ended up being a cut and root touch up. the sylist made my roots super dark and the rest of my hair was lighter and it looked awful! Embarrassing! Expensive lesson learned - had to have everything corrected at another salon. I did call and requested to speak w the manager or owner but no one returned my call. The receptionist indicated that she was "almost a manager because I've been here the longest" - not sure what that even meant. lol! All in all - will not be patronizing this business and will tell others the same!

I have been going to this salon for several years with varied results. I found a stylist a really…read moreliked but found out today she no longer works there. I proceeded with a haircut because I only wanted a slight trim so assumed any stylist would be able to do that. Wrong. By the time she was done my hair was 2 inches shorter and barely covered my scalp in places. My hair was really uneven with longer parts in different areas. I will be getting my hair done elsewhere after this horrible experience. It will take months for my hair to regrow.

Hint: Use the Great Clips app to check in. It will cut down on your wait time, especially if they…read moreare really busy. I checked in and the app told me it would be a 7 minute wait. I headed over, which is about a 5 minute drive. When I arrived, one of the workers was helping a customer pay for his haircut. When she was finished, she took off to her chair. You are supposed to finish the check in process by having them acknowledge your check in at the register. They called a guy's name that was after me. She asked me who I was and I told her. I was actually next. I told the guy he could go before me, but he insisted I go. The lady that cut my hair informed me I didn't complete the check in process. I informed her that their workers need to be trained to acknowledge people when they walk in the door and finish the check in process. At least they could have asked if I was there before they proceeded to call the next person. Anyway, they keep your records so they ask you if you want the same haircut. It is $14 for a men's haircut, which I think is a little high for Lancaster. It used to be $12. You would think they would have chip readers for credit cards with the $2 increase.

This is a very large, open, bright store..the staff was very helpful and friendly. I used to shop…read moreat Ulta in Nashville all the time and my daughter and I was very pleased to find this gem in the River Valley Mall in Lancaster, Ohio. She ended up dropping a good chunk of change here, almost a $100, me I was wish shopping. It is not a payday weekend for me, I was just mainly her shopping partner today. She loves this store and whenever I need to get her a gift, an Ulta Gift Card is the winner. I LOVE THE PERFUME SECTION IN THE STORE,,MY WEAKNESS. I AM NOT A BIG MAKEUP PERSON LIKE MY DAUGHTER. She loves makeup and loves doing makeovers on herself and friends. The staff here was very helpful in assisting her to find a palette of eyeshadow she was searching for. I highly recommend this store. Clean, helpful and friendly, the key to good customer service and return customer shopping

The store never has things in the right place and Sydney, the cashier, apparently doesn't like…read morecustomers very much. She was rude, bad at her job and obviously doesn't care about doing things correctly. I would recommend going anywhere else but here. If you do happen to be unlucky enough to find yourself here though, don't end up going to check out with Sydney. You will not be happy with the experience. I had such a bad experience I had to come download this app to leave this review. 1 star is too many stars, but unfortunately I don't have a lower option.