Wow, we have had our pets here for decades. My niece came here for an emergency because her dog was in an emergency and (while open) wouldn't save this baby because she wasn't a customer!!!! Wtaf???? You don't want to save animals???? They can afford to pay anything and yet they turned her away in an emergency!!!!! I will never ever go to this vet again! They do not care about animals, just profit. Gross!!! read more

Dr recommended my dog be taken off her current arthritis medicine and be switched to a monthly injection of librela and 5 days later she had every known side affects of this drug. Seizures, paresis, neurological issues, ataxia etc.... couldn't stand, walk, or even move her head afterwards. She turned into a vegetable. Difficulty breathing the lis goes on and on. Never had any issues with any of these problems before that shot. Please beware of what these Dr's are prescribing your pets/fur babbies. Highly do not recommend this practice as many people have had issues from the same Dr. I ended up having to put my dog to sleep because of the medication the dr gave to my fur babby. ​ read more

Everything about Dr. Sharples is amazing. She is thorough, gentle with your pet, never makes you feel rushed, and always has time for your questions! I have always left Miller Animal Clinic feeling reassured that my pet has just received the best medical treatment possible and is good to go until his next appointment. read more

The staff seems generally unorganized when I check out, and it takes me awhile to get out the door. If not for Dr. Sharples, I would probably go elsewhere. Every time I bring pet(s) in for any type of service, an exam is done and I am charged another exam fee, even if pet was Just in for a vaccine appt. ( with exam and fee) 2-3 weeks ago. The last time I went, I was informed that the exam just went up $13 more dollars. It is becoming extremely expensive as an exam fee is tacked on EVERY SINGLE TIME. This doesn't seem necessary. read more

Our vet had retired and we needed a new one. It took a month to get in, but I am glad they did. Professional, kind and efficient. read more

Miller Animal Clinic - Nori! - Veterinarians Near Me - Lansing, Michigan

My advice is to find a vet that cares. This vet shows they don't care. I called and told them I'm worried about my dog and found a hard lump and they tell you they have an appointment in 4 weeks!! Really is this acceptable when you need care asap! NOPE. Go elsewhere if you care about your baby. read more

Despite being an established patient with Miller Animal Clinic, we were referred to MSU emergency services for our dog's bleeding, ulcerated lipoma. The lipoma ulcerated while we waited for over a month for surgery, and infection will most likely follow. We are heading to Blue Pearl in Grand Rapids for a higher standard of care. read more

Crazy how I paid 55$ just to find out the cost for blood work and euthanasia is almost 600$ combined.

I was going to take my puppy here for his 16 week vaccinations. I would have been a new customer and was told to call in advance because of COVID. The woman who answered the phone was extremely rude and said "we aren't taking new customers! How do you not not realize that we're under staffed!!" I then said okay that's fine, can you recommend any other animal clinics for me? And I was hung up on. I understand the stresses businesses are under because of covid, but this was uncalled for! read more

The folks over at Miller animal clinic are genuine and compassionate animal people who have taken amazing care of my pet. In addition to nothing but positive experiences with the ladies up front and the doctors, i just want to say Megan and Elizabeth have gone SO far out of their way to do genuine acts of kindness that they have actually brought me to tears. I can't recommend this place enough. Thank you to your entire staff for all you do read more

I'd give zero stars if I could but it doesn't seem to be an option. The vets are great, the office staff is terrible. Ended up paying for two appointments that I shouldn't have had to pay for because of their errors, and then when I missed an appointment they billed me for it. Called twice, wrote twice, no response. And now I've been referred to a collection agency. Go anywhere but here. read more

This is a busy place. But there's plenty of staff so the wait time was brief. Nice, friendly staff. The vet's assistant was great. As was Dr. Jenny!!! Very caring and thorough. They are reason enough to stay with them. My dog and I both left happy! read more

Very professional and caring staff. Reasonable rates and flexible hours. Buster doesn't go to the vet often but when he does he chooses Miller. read more

Vet staff is very knowledgeable and caring! Dr. Kooney is incredible and always followed up. But you have to deal with unanswered phone trying to make an appt. Less then professional when they do answer. I called last minute to bump up a euthanasia appt for my dog they have seen for 9 years. "Sorry we're booked today, try MSU 24hr clinic." Then I called the next day to cancel the appt for a dog I just put down and we got "ok. It's cancelled" click. I'll honestly find a different place for my next pet. read more

This is a clinic with several vets. We were satisfied with the friendliness of staff and recieved adequate treatment for basic needs such as basic exams, immunizations, etc.. However, when we ran into a more complex problem locating and identifying the source of pain we were frustrated to have different vets and they even seemed too afraid of our dogs to adequately asess them. Our dog had bouts of crying out. We brought him in and when they turned his neck he whimpered. We had already moved his body like that and he didn't whimper so we assumed it was a fear whimper. They ignored our advice and said his neck was hurt. A few months later, it happened again. We returned, they did x-rays and said he had spondylosis deformans and that was it--end of story. We were told it could be an emergency situation someday and that it was degenerative, etc.. We did research and found that 70% of dogs at his age have this and that it seldom causes pain at all. Plus, they did not adequately palpate him at all. We went to Dr. Leppanen in Lansing, MI and he said it could be a variety of things from muscle spasm, to injury to spodylosis, but the x-ray wasn't good quality enough to say it and, he admitted, that it doesn't usually cause pain. So, I would not recommend Miller if you have a problem that could be complex. They definately did NOT palpate him correctly--my friend is a vet and I have had other dogs with broken and sprained limbs enough to know that what they did was not enough to feel injury or identify the source of pain. read more

Miller Animal Clinic has been, more of less, in "the family" for fifteen years, so they were my first choice in my future pet care. I recently added my first pet to my home, and was very impressed with the care and attentiveness of the staff. Right off the bat, they squeezed me into an emergency Saturday appointment without much notice. Dr. Baciak was the doctor who examined my new pup, and I believe her to be an excellent addition to the wonderful veteranarians here at Miller. She was intelligent, kind, and engaged me with interest about my dog. My pup was nervous at the beginning of her visit, but had a wagging tail before long. I am excited to develop my dog's relationship with her new clinic and doctors, and feel very welcome at Miller. Tip: Miller Animal Clinic is kind of hard to find... it's located off the road, behind two other random establishments. Mapquest before you go if you're not familiar with the N/W Lansing or Delta township area. read more

My cat started bleeding (inappropriate places) she was 16 years old. It happened on a Sunday and we called. The doctor came in on his day off to come and help my cat. Thankfully it was something small but she lived to be 19 years old. I brought my dog there when he had lumps on his tummy and he's never been there before. (He has anxiety) so he started pacing back and forth and started whining and squeaking. The staff there gave him a cookie and petted him and was very nice. My dog loves it there now! The staff treats my pets like their own. I love this place! read more

DO NOT have your female animals spaded here. Had my boxer done here a few years ago and she has had issues holding her bladder for normal periods of time. Took her to a new vet and was told that the vet that did the surgery did not perform it correctly thus resulting in her being unable to hold her urine. I would never recommend anyone having their animal spade here. It has been a very difficult issue to deal with. read more

I can't bring my cat into this clinic because they are not accepting new patients. I had been talking to them for two weeks about bringing a wild cat that lives close to their clinic but no one told me I had to of had another pet seen to be able to use their clinic. Today I found out and I am not pleased. read more

Been going to Dr Miller for 10 years, after being referred by a friend. He's helped my fur child grow old with me. He is so busy for a reason...because he's amazing. His personal touch to his practice incomparable. His team members, like Meredith and that tall lovely gentlemen tech, are the reasons I continue to feel cared for and my dog is loved. Can't recommend them enough. read more

We went there for several years until their incompetence killed my dog. Their front of the house staff is rude and unprofessional. Their assistants are incompetent. Most of their vets are oblivious of the pets history, and also incompetent. I will never subject my pet to them again, if you care about your pet then I suggest you don't either! Wait times were always ridiculous too. read more

I've taken all my animals to this clinic. I think they are very professional and I would recommend them to anyone! They're able to get you in when it's convenient for you, and they do the best they can for your pets!! As a sidenote - when you have a female pet altered, it's "spay" and "spayed", not "spade" and "spaded". Those are small shovels. read more

I have been with this clinic for 15 years. I still feel the veterianarians and veterinary technician are great. However, as of late, I have been very disappointed with the treatment I have received in the last few visits by the reception and management. I received no apology or recognition of error on their part for "human error" and was even told it was my fault; when in fact it wasn't. Mistakes happen, but as adults we admit and accept our errors, and as a business we apologize and rectify the situation, not pushing blame on the client. I have 10 animals, I will be finding a clinic that treats me more humanely and understands customer service. read more

Staff is always friendly and caring, the facility is always neat and clean. Have been a client for years and plan on staying with these awesome people. read more

I have never boarded my dog. Because of a dog sitters' emergency, I had to board her for 6 days while my husband and I were out of town. I was a wreck. Miller Animal Hospital (where my dog is a patient) said that she would receive 2 shots (bordello and distemper) and be put in quarantine because the shots have an incubation period. When I picked her up, I was told she was with the other dogs. Since she has been home, she is coughing so hard it is causing her to vomit. My husband and I were up all night with her. I WILL NEVER USE THERE SERVICES AGAIN! If you have a pet, you know how hard it is to leave it. You should at least have piece of mind that she will get the care promised. read more

We have been using Millers for 40+ years (our family) Dr Miller saved our puppy from parvo and we were grateful. Dr Kooney and wife took over and some changes started. My dog was attacked by my dam and he needed immediate care. I was told to go to MSU. I said, I can hold pressure and drive that far, im alone, and i will be right there. The staff lied and said no doctors were there. When I arrived, i saw the vet drive by me. I proceeded in. The vet came back and fixed my dog up. When I checked out I made sure to tell the person at the desk that lied, not to ever lie again. We have had a few other bumps but still use them. Their current staff is a little better with customers. I give Jason 5 stars for sure. Hes soft spoken and understanding and always pleasant. The others should take direction. MSU is super expensive and not always an option. read more

Front desk staff incredibly rude, they will stand around gossiping with each other and act like a customer is an inconvenience. Every time you call the phone will ring countless times before being placed on an automatic hold by some exasperated sounding employee and I have personally heard so many inappropriate jokes come from behind that counter it is a wonder they all have jobs. I really would expect better from a "professional medical facility". After you finally make it through the front desk wait, you get called back into their exam rooms and you get the pleasure of speaking to their clearly bored assistants and without asking they tell you they are going to "take your pet to the back" just for routine blood draws and even nail clips. What is that about? What are we not supposed to be present for? Overall I have to say, I do not trust this place. Between how loud, unprofessional and rude the front desk staff is to how bored and personality-less their assistants are I'm not sure why anyone would be fool enough to trust them with the care of often serious pet health. read more

This place I thought was gunna be decent no they just want your money they don't even tell u like physical therapy my cat needed after being shot to many other things said it was his legs when it is his spine that is out etc. n the day they called to have him picked up they charged us for even another overnight. They just want money unfair read more

I like this place other than w hen you first walk in and go to the "check in" window. Even if you are the only in line you wait & wait & wait. There can be 3 or more employees running around in the area but not a one will even take the time to even acknowledge you are even there. Happens every time you go in. The other day there was no one in the waiting area, no one in line at the window but me and two employees within 5 to 10 feet away from me. I stood there looking at them for 8 minutes. I shuffled my feet and cleared my throat several times before i had to finally ask them if there was someone to help me. I was here just a few weeks ago and i was already checked in and in the waiting area. While sitting there there were 6 people in line waiting to check in. There were 5 employees running around the office area. The customers waited in line for 15 minutes before an employee started helping the first one in line. They need a better system and a little common courtesy would not hurt. read more

Miller animal clinic does a great job with routine visits (shots, heart worm tests, etc.) but are not very accommodating when it comes to an emergency situation. Our 14 year old lab suddenly could not stand up. This happened in the evening. We called as soon as they opened the next morning to try get him in and were told that they had no openings and our only option was to show up and wait to see if they could fit him in. Oh, and they would be closed from Noon - 2 so we could wait until noon and then come back again at 2. It's not that easy to carry around an 80 lb. dog who can't walk. We ended up taking him to MSU small animal clinic. We didn't even need to use their emergency room. They were able to get us in right away. read more

We are very happy with this clinic, and Dr. Sharples. We have a cat who is diabetic, and were concerned with the inappropriate urinating. We love our pets, but cant abide by it ruining our home. She suggested I wait one week and try to increase insulin. She also said to save money and time, to test at home if I wanted, and she would call me to see how he was doing in a week. That seemed more doable. She was very understanding about the situation and helped me make a decision. I am glad I talked to her about it. He is doing better, and she calls me to see how he's doing. The staff is always helpful, their fees are not bad, and the wait time is minimal. read more

I will never take my kitten to Miller again! They find excuse to charge me more. My kitten hurts her front leg, so she needs change bandage weekly. The second time when we went on time with the appointment, the doctor told us everything is fine and we don't need to change bandage right now. Then the next day the bandage dropped off, so we have to drive another 20 mins to Miller to do the same thing, why don't they just change as scheduled? I guess the doctor got very busy and won't be willing to do the bandage change since it is not very expensive! The third time, I have no word to describe my feeling that I am so angry! They told me my kitten is not cooperative to change bandage, and she is very aggressive. I am surprised ( since kitten is always very happy even a moment before). But they find a way to let me believe that she need sedative! This time they charged me more than hundreds. However, when I picked my kitten back, I found there was no indication that she took any medication, she is happy and active as usual! She peed in the carrier , but there was no sign showing she was taking any medication. Never take your pets to Miller, what they want is money! read more

I'm very happy with Miller, especially Dr. Kooney. If it's not an emergency then I request him and will wait to see him. The staff is friendly and professional. read more

I called to set up an appointment with my cat for the liver ultra sound. They took him in. I was waiting for the nurse. She came out and took my cat and I said do we need to go over anything before you take him? She said no and took my cat. I came to pick him up and the receptionist said it would be $190. I said what happened to it being $90 for the liver? She had a smart mouth on her and she goes that's not what it said in your chart. I said, well don't you think you should have double checked that with me before doing that then? So instead of taking responsibility like an adult. She goes well whoever set up the appointment must have wrote it down wrong then. Then her smart other lady decided to whisper something in her ear and they laughed about it. Then I said okay, but do you see my frustration? I came here to pay $90 for a ultra sound of the liver because the cats probably having liver failure and since you are incompetent and couldn't take down the orders right or even think to double check with me, you think it's okay to double that amount? I am not mad at a $190, that's chump money. I am mad because this clinic can't follow simple directions or even check with their patience's! Animals can't speak for themselves! I will never go here again an tell people not to take their pets here either! Complete incompetence! read more