I am furious with Ailurophile Cat Clinic. I called urgently because my cat vomited roundworms, and…read moreJessica (the manager) was rude, argumentative, and even hung up on me. When I asked reasonable questions about my cat's care, the clinic denied me service, saying I was "asking too many repetitive questions." This is unacceptable. They showed zero professionalism or concern for my cat's health. I would not trust this clinic with any pet. I called Lake Lansing Road Animal Clinic and I would prefer their care and professionalism any-day.

The doctor is very good with cats, taking the exam at the animal's pace. He was very thorough. The…read moreoffice staff are friendly and helpful.

I had my female spayed in October 2024. I don't know what they did to her or how they treated her…read morebut I ended up putting over $3000 into her for diagnostic testing to find out what was wrong. She was not right from the minute I picked her up. This place is a joke.

09/12/24 - Called to get an approximate cost on doing a dental cleaning for my dog. I was told I…read moreneeded to bring the dog in for an exam at a cost of $58 before they would give me a price. I asked what the starting price for dental cleaning was and Emily said she did not know she would have to ask someone else who was busy at the moment. According to their website, Emily has worked there since June 2023. In 15 months of working there you don't know the pricing structure yet, or where to find it?! I understand every dog's situation is different, but you should be able to tell someone the starting price for a dog dental cleaning so I can decide if I even want to come in to have my dog examined to get a better price estimate. I've called a couple other East Lansing vets, and they were willing to give me a price over the phone. What's the big secret? If your price starts at $1,000 and the other place starts at $500, I'm probably going to the place that starts at $500, but I won't be coming to Southside at all because you won't give me an approximate starting price. I'm not going to spend $58 to have you tell me some ridiculous starting price, which could have been determined over the telephone, saving us both the time and saving me the $58. I'm here temporarily from Arizona and in Arizona, most of the veterinarians list their dental pricing on their website.

We went on a tour of the MSU Veterinary facility, and it was an eye opener…read more We were able to see "Behind the Scenes" thanks to the MSU Alumni Association. There is alot to take in , and the employees are great and take the time to explain what they do and answer questions. If you get the opportunity to take this tour, you will have fun and learn alot. This tour was almost 2.0 hrs.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

So far so good. I have taken my Leslie here twice now (I'm new to the area). The staff is friendly…read moreand helpful. My dog who is timid around strangers has done alright with them here which is a positive in my book. Unfortunately, their kennel seems to be booked up every time, so I have no experience there. Prices are reasonable. The kennel is cheaper than most places which is probably why it's always booked up. Ha! Not complaining. Like to see places keep their costs low so everyone can use them.

This place is okay. They are always nickel-and-diming you. They like starting with the most…read moreexpensive test and then go to the next most expensive test. They don't listen to the owner, who actually knows their own pets. VERY PRICEY!!! If you want to go to an expensive vet, go to MSU. They are good.

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.

My cat started bleeding (inappropriate places) she was 16 years old. It happened on a Sunday and we…read morecalled. The doctor came in on his day off to come and help my cat. Thankfully it was something small but she lived to be 19 years old. I brought my dog there when he had lumps on his tummy and he's never been there before. (He has anxiety) so he started pacing back and forth and started whining and squeaking. The staff there gave him a cookie and petted him and was very nice. My dog loves it there now! The staff treats my pets like their own. I love this place!

Wow, we have had our pets here for decades. My niece came here for an emergency because her dog was…read morein an emergency and (while open) wouldn't save this baby because she wasn't a customer!!!! Wtaf???? You don't want to save animals???? They can afford to pay anything and yet they turned her away in an emergency!!!!! I will never ever go to this vet again! They do not care about animals, just profit. Gross!!!

Although I have cared for and owned many pets over the years, my first experience in having one…read moreeuthanized was yesterday. Drs. Yoder and Mortimer and the team at ELVC went beyond all expectations in the final exam to give me the information, evaluation, recommendation and reasons to be able to make an informed and compassionate decision about ending our beloved family dog's suffering. I was apprehensive about the procedure as well as upset and scared about being tasked by the family to manage her end-of-life care. All my concerns and questions were addressed with such kindness, attention and patience that I was able to achieve peace and confidence in moving forward. The waves of denial and dread that night disappeared when we were received at the clinic the next day. We were given support, privacy and respect in a way that made me feel comfortable expressing myself and creating last moments for our dear one and ourselves. More importantly, the individual attention and gentle handling of our little dog soothed my soul as I could see how calm she was. We were given all the time we needed in a safe and supportive environment to hold, pet, kiss, speak to, and perform last rites at every stage of the process. And as sad as I was, there was also an uplifting feeling from being enabled to create a loving ceremony without pressure, rush or judgment. I was able to leave the clinic with minimal anxiety, knowing that she was in the hands of people whom I considered to be true healers and caregivers of animals and people as demonstrated consistently over time through their words, communications, actions and behaviors. There is more value in experiencing this kind of human trust than anything else I can think of. I would not hesitate to recommend ELVC to any pet owner based on every human/animal interaction I've personally experienced as a client, or observed while in the waiting room or front desk.

The staff and customers always seem very unhappy to be there. Unfriendly and rude staff, and seems…read morelike they only care about money and not the health of your animal. I suggest finding an alternative as I have never had a worse experience with a vet than here. They should be out of business.

I found a feral 5 week old kitten and immediately needed a place to do a wellness visit, every…read moreplace I called was booked out weeks or months in advance and Bennett was the only place that would take me day of - they were all very kind and incredibly helpful! It was seriously a breeze coming to them and I am proud to say I will be taking my sweet boy here for as long as I remain in the East Lansing Area!

Recently introduced a new puppy to our household and was looking for a vet that was nearby. I…read morereached out to the Bennett Road Animal Clinic and was promptly given an appointment. Upon arrival, I was greeted by the staff, and without any way time, we met with Dr. Wolfe, and she was able to not only get the vaccinations started on our new puppy but also chipped her and was able to answer all of my questions. Dr. Wolfe and the staff were very friendly and helpful, glad that we chose Bennett Road Animal Clinic as I feel we are in great hands!

Our cats love to go to the vet now! Dr. Lewis and Dr. Rivera have treated our our beast babies so…read moregood. I love going to a cat only Vet, it makes the experience so much easier. But so does Stephen, he's a helpful vet tech and we have a good time chatting which is always nice to have a fun experience with fellow animal lovers. Thanks for taking good care of our kitties and letting me ask a million questions lol!

Riverside Cat Hospital and their entire staff give a level of care and compassion that is…read moreunmatched. You can tell that everyone there is passionate and knowledgeable about what they do. They're communicative and ensured the best care for all of my cats. I am so grateful to have found this cat veterinarian facility while living in Michigan. Thank you all.