We have used Ailurophile for our cats for over 20 years. Dr. Hoschek and his staff have always been…read moreprofessional, caring and helpful. I would not want to take our cats anywhere else.

I am furious with Ailurophile Cat Clinic. I called urgently because my cat vomited roundworms, and…read moreJessica (the manager) was rude, argumentative, and even hung up on me. When I asked reasonable questions about my cat's care, the clinic denied me service, saying I was "asking too many repetitive questions." This is unacceptable. They showed zero professionalism or concern for my cat's health. I would not trust this clinic with any pet. I called Lake Lansing Road Animal Clinic and I would prefer their care and professionalism any-day.

I have been using this vet for years and LOVE them. they are so kind and accommodating. They caught…read moremy cat's cardiomyopathy VERY early by being attentive and proactive. possibly improving her quality of life and prolonging it because I can now get treatment before it hopefully progresses. Forever thankful for them.

I had my female spayed in October 2024. I don't know what they did to her or how they treated her…read morebut I ended up putting over $3000 into her for diagnostic testing to find out what was wrong. She was not right from the minute I picked her up. This place is a joke.

do NOT bring your animal here. sunday, april 12th our family cat (Luna) spent SEVEN hours at this…read morehospital. Luna came into the vet lethargic, not being able to walk properly and she also had some tooth pain. we told the vet how she was acting and they brought her back and checked her out. we agreed on doing blood work and that took about 4 hours (that's fine) and we got a call when she was almost done to come back so we did. the receptionist kept telling us the doctor knew we were there and a hour and a half later the doctor brought us back and said "sorry, nobody told me you were here" so not sure wtf was going on there. the doctor told us they gave her pain medicine and checked her vitals and that everything looked good and normal and her bloodwork was normal. they gave us gabapentin for her and sent us home and said she will be lethargic but overall she will be fine. so tell me why, monday, april 13th we take her to another vet who looked at Luna for 5 minutes, noticed Lunas back legs were cold and finally said "yup, it most likely is blood clots" and we had to make a decision. spend 10k on treatment just for her to never be the same again or put her down right then and there. all day sunday we could have spent the entire day with Luna and cuddling her. instead she was stuck in a hospital who truly didn't care about her. if you have any concern for your animal please go to the Southside Animal Hospital. they were amazing

My dog had an MRI and has a tumor on his brain stem. There are treatments for a tumor on a dog's…read morebrain, stem, and Michigan state performs those treatments. I called Michigan State because they're supposed to be some of the best. The company that did the MRI prescribed steroids to shrink the tumor telling us it will probably extend his life by about two months without the treatment. There's other places that do it, but it would be about two weeks until the consultation. Michigan State said about two months. Two months when my dog's life expectancy is two months. By then, it will be way too late.

This place is okay. They are always nickel-and-diming you. They like starting with the most…read moreexpensive test and then go to the next most expensive test. They don't listen to the owner, who actually knows their own pets. VERY PRICEY!!! If you want to go to an expensive vet, go to MSU. They are good.

So far so good. I have taken my Leslie here twice now (I'm new to the area). The staff is friendly…read moreand helpful. My dog who is timid around strangers has done alright with them here which is a positive in my book. Unfortunately, their kennel seems to be booked up every time, so I have no experience there. Prices are reasonable. The kennel is cheaper than most places which is probably why it's always booked up. Ha! Not complaining. Like to see places keep their costs low so everyone can use them.

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.

Wow, we have had our pets here for decades. My niece came here for an emergency because her dog was…read morein an emergency and (while open) wouldn't save this baby because she wasn't a customer!!!! Wtaf???? You don't want to save animals???? They can afford to pay anything and yet they turned her away in an emergency!!!!! I will never ever go to this vet again! They do not care about animals, just profit. Gross!!!

Dr recommended my dog be taken off her current arthritis medicine and be switched to a monthly…read moreinjection of librela and 5 days later she had every known side affects of this drug. Seizures, paresis, neurological issues, ataxia etc.... couldn't stand, walk, or even move her head afterwards. She turned into a vegetable. Difficulty breathing the lis goes on and on. Never had any issues with any of these problems before that shot. Please beware of what these Dr's are prescribing your pets/fur babbies. Highly do not recommend this practice as many people have had issues from the same Dr. I ended up having to put my dog to sleep because of the medication the dr gave to my fur babby. ​

Although I have cared for and owned many pets over the years, my first experience in having one…read moreeuthanized was yesterday. Drs. Yoder and Mortimer and the team at ELVC went beyond all expectations in the final exam to give me the information, evaluation, recommendation and reasons to be able to make an informed and compassionate decision about ending our beloved family dog's suffering. I was apprehensive about the procedure as well as upset and scared about being tasked by the family to manage her end-of-life care. All my concerns and questions were addressed with such kindness, attention and patience that I was able to achieve peace and confidence in moving forward. The waves of denial and dread that night disappeared when we were received at the clinic the next day. We were given support, privacy and respect in a way that made me feel comfortable expressing myself and creating last moments for our dear one and ourselves. More importantly, the individual attention and gentle handling of our little dog soothed my soul as I could see how calm she was. We were given all the time we needed in a safe and supportive environment to hold, pet, kiss, speak to, and perform last rites at every stage of the process. And as sad as I was, there was also an uplifting feeling from being enabled to create a loving ceremony without pressure, rush or judgment. I was able to leave the clinic with minimal anxiety, knowing that she was in the hands of people whom I considered to be true healers and caregivers of animals and people as demonstrated consistently over time through their words, communications, actions and behaviors. There is more value in experiencing this kind of human trust than anything else I can think of. I would not hesitate to recommend ELVC to any pet owner based on every human/animal interaction I've personally experienced as a client, or observed while in the waiting room or front desk.

The staff and customers always seem very unhappy to be there. Unfriendly and rude staff, and seems…read morelike they only care about money and not the health of your animal. I suggest finding an alternative as I have never had a worse experience with a vet than here. They should be out of business.

I found a feral 5 week old kitten and immediately needed a place to do a wellness visit, every…read moreplace I called was booked out weeks or months in advance and Bennett was the only place that would take me day of - they were all very kind and incredibly helpful! It was seriously a breeze coming to them and I am proud to say I will be taking my sweet boy here for as long as I remain in the East Lansing Area!

Recently introduced a new puppy to our household and was looking for a vet that was nearby. I…read morereached out to the Bennett Road Animal Clinic and was promptly given an appointment. Upon arrival, I was greeted by the staff, and without any way time, we met with Dr. Wolfe, and she was able to not only get the vaccinations started on our new puppy but also chipped her and was able to answer all of my questions. Dr. Wolfe and the staff were very friendly and helpful, glad that we chose Bennett Road Animal Clinic as I feel we are in great hands!

Blackmailers. They wait until the day of an exam or surgey to inform you that an additional shot is…read moreneeded and will refuse to proceed without it. They also don't explain details behind the "need". Just a "your cat needs it" repeated over and over. I had 2 senior cats drug overdose because of this. You will be lucky if your bill is less then $500 each time.

Our cats love to go to the vet now! Dr. Lewis and Dr. Rivera have treated our our beast babies so…read moregood. I love going to a cat only Vet, it makes the experience so much easier. But so does Stephen, he's a helpful vet tech and we have a good time chatting which is always nice to have a fun experience with fellow animal lovers. Thanks for taking good care of our kitties and letting me ask a million questions lol!