When I am at Minnesota Orthodontics in Eagan, I feel 100% of my concerns are always addressed and…read moretaken care of. My teeth have been a large insecurity of mine starting at a young age so I know my expectations are extremely nit picky and tedious to tend to, on top of whoever is working with me has to work around my prior dental trauma of past dental staff being too rough and not listening / proceeding even after I've expressed my pain tolerance being reached. After expressing my concerns and asking to stick with the same kind woman who had assisted me a couple of times, Tressa has gone above and beyond to ensure we schedule my appointments to match the days she is in office because I dislike having new technicians in fear not having all of my concerns heard or remembered correctly. She thoroughly explains all of the procedures being done and really makes sure she understands my concerns and brings them all up to Dr. B, who is always able to ease my anxiety and reassure me to trust the process. Tressa is very confident in her field and has a positive attitude every time we interact. Since being a patient here, I have seen through my own care and through witnessing interactions between Tressa, Noah, and Dr. B specifically, that the staff genuinely care about if their patients are happy with their results and they will not stop until you are.

From the owner: At Minnesota Orthodontics, we are dedicated to creating healthy, confident smiles for patients of…read moreall ages. Our team provides personalized orthodontic care using advanced technology and customized treatment plans designed to fit each patient's unique needs and goals. We offer a variety of treatment options, including traditional braces and Invisalign®, in a welcoming and comfortable environment. From your first consultation to your final smile reveal, we are committed to delivering exceptional care and a positive patient experience every step of the way. Call us now to schedule your appointment!

We love Dr Hipple and his team!…read more Our family has benefitted from his expert analysis and treatment of a 2-stage process for one child and a more traditional process for the other. All of the visits are scheduled and the majority started and ended within reasonable time periods, especially important if you're doing the appointments before school in the mornings. The staff is professional, efficient, caring and approachable. We've been taking our children here for over 3 years and they have always enjoyed the visits because of the excellent service delivered each and every time! As a parent, we are extremely pleased with the results delivered from the treatment program. We know we found the best of the best in Dr. Hipple and his team.

I want to rate the overall experience. Have had both great and not so great experiences. Some…read morehygienists are extremely good and some are nasty. In case the child goes directly from school, you have to make sure they brush over there. Good hygienists gently guide you to brush your teeth at the basin in the office but bad ones make faces and condemn you while saying the same thing. To make it worse, the office sends a condemning letter home as well. Dr Hipple has always been great. He's kind and gently with kids and is an expert at his work. Mixed experience with the receptionists. They used to send reminders to even make an appointment but now they say its not our policy to remind people for taking appointments and they cannot track who has taken appointment or no. Really? I have emails to prove that some of the front office people sent to remind me to take appointments. So obviously they changed a very useful service. Overall I would say they are good at their work, office is clean, staff is friendly while you are there but they have miles to go with customer service. Sorry can't rate more than 3 here. Most likely will not continue treatment here in the future.

Most of our experience has been with Doctor Henseler. I would describe him as a perfectionist who…read moremakes sure that his work is done well. The office is very well run. Everyone here is polite. After the work is complete, they are diligent about scheduling regular follow-ups to ensure that retainers are working as expected. I feel comfortable that my children are in good hands. 6/20 Update: Both of my children have now had their braces done here and I can add that Dr. Kocian, who was new to the practice when I wrote my original review, also does excellent work. The staff here is also very organized and helpful. My wife uncovered an overcharge of approximately. $1000 by our insurance company. She brought it to the attention of the staff and they suggested that we allow them to advocate on our behalf. Much appreciated - They dealt with the insurance company, and the $1000 overcharge was rectified. 5/25: My son is now 22. He left his retainers in his college apartment in Pittsburgh, and he's leaving for an internship in Silicon Valley, CA, in 10 days. Hensler & Kocian came through big time. Fitted him for a new set of retainers, ready for pickup same day.

I have been going to Henseler for just over two years for braces as an adult. Both doctors are…read moreamazing as is the entire staff. My case was not easy but they made the process as easy as it could be. I am so happy I choose Henseler and extremely happy with my new smile.

I love this office! From the fresh baked cookies to the super smiley and friendly staff, everything…read moreis top notch. Doctor Jennifer is warm and caring and I can't recommend her enough. It doesn't matter if you are looking for braces or Invisalign, they will help you make the right choice for you. Give them a shout, you will be glad you did!

I've been a patient here for years and come every two months, but I've been very disappointed with…read morehow appointments are handled. If you're even a few minutes late, they immediately reschedule you for another six weeks because their schedule is packed. There's no effort to compromise or work with you. One time I came late because I accidentally thought my appointment time was different, and they still pushed me out another six weeks. This has happened multiple times over the years, and it's very frustrating to wait that long just for being a few min late.

I was recommended by a close friend to get my teeth straightened up at Minnesota orthodontics in…read moreWoodbury. I am so happy with the way my teeth turned out and would recommend them for anyone.

Very easy scheduling system and ample parking at office. All staff were friendly and knowledgeable…read more All questions were answered and my daughter enjoyed the view from the chair :)

Horton Orthodontics GROSSLY mis-managed my daughter's care which caused her extreme pain due to…read moreover expansion of her braces related expander. This not only caused pain but also added cost of having a competent orthodontist fix the problem as well as additional and expensive specialized dental laser treatments to fix her gums. The office staff only cared about keeping it all quiet rather than helping her which was rather unprofessional and borderline disgusting behavior. They recently sent me a letter stating that they do not expect to hear from me again and won't cover the cost of the laser treatment but I can and will always share our devastating and painful experience. And honestly, the unprofessional attitude of the office staff provides an experience that would make me rather not hear from them again. I hope you, the "human consumer" will make the correct decision when choosing Orthodontic care for your children.

Didn't listen to my concerns about my teeth. I paid a lot of money for a work that wasn't great…read more I've complained that my teeth isn't wide and is still narrow. One of my upper right tooth is hiding behind my front two teeth, bottom teeth not so straight, and failed retainer, but they said they couldn't do anything about it. I was dumb back in Dec 2020 so I just okay then left. But now I know that I should've voice myself back then because I went to Minnesota Orthodontist today and they told me I can ask for a refund back, which I doubt they'll refund my unsatisfied result. I don't recommend this place. Nice people, poor work.

Dr. Joe and staff are kind, compassionate, and professional. I know what to look for in a great…read moreorthodontist since I am a dental hygienist in the business. They do great work! My office sees their handy work quite frequently since we also refer patients to them!

For same price, you can get much better customer service elsewhere. My advice when choosing an…read moreorthodontist is to look not only at price but at the customer service side too because you are stuck with them for at least 12 month but typically 24 months or longer. For 18 months straight, I rearranged work and school schedules to meet a special time-frame appointment plan, which would result in some money back at end of treatment. Then one summer their office was booked solid for 6-8 weeks. The only appointment they had in that 10-2 was a week when my child was at camp so I had to choose an appointment out of that time frame. When I asked about it impacting my refund at end of treatment, I was told pretty much "too bad - you had one appointment out of the range and we did have an appointment available in that time frame" (the week my child was at camp). I then wrote a letter to the office supervisor and never got a response. I did refer a friend here and her child was treated so poorly by an abrupt doctor, he left in tears. (Needless to say I have referred other friends elsewhere.) Our initial fitting appointment, I had a toddler in the waiting room. I was asked to come back to go over braces care. I was cleaning up my toddler's toy and the dental assistant literally yelled from the treatment room "mom we need you". I'm not kidding - another patient got up and explained I was cleaning up toys. At least twice I have overheard conversations in the waiting room (note all patient conversations are held in waiting room for all to hear) when parents were asked why children's extra teeth haven't been pulled yet and parents respond they were never told by orthodontist when it was time to schedule that. I overhead another patient trying to figure out when a certain location would be open to pick-up product and receptionist just kept saying "I don't know. We don't have set hours. It depends on the appointments." Do my child's teeth look good? We're getting there. Have most other experiences been ok? I'd say yes - not steller - but ok. However, I wish I would've gone with another provider because of their poor customer service. My insurance gave us $1000 discount and, honestly, I would've paid the $1000 to get better service.

I'm having braces for the first time as an adult at 55. My dentist at Metro Dental recommended them…read moreto correct my teeth because they've been crowding as I age and I'm not comfortable with it smile. I am very happy with my treatment from Dr Meister, and all the staff. They are very modern with several types of 3D X-ray and scanning technologies used for dental imaging. They are very thorough with explanations about costs, timeline, expected results, dental hygiene requirements etc. I was treated with respect and care. Kudos to the super friendly and enjoyable staff Sheena, LPA who performed the initial installation of my braces. Any apprehensions I had were well taken care of. I look forward to my continued treatment here.

After five years, I have finally decided to post this review of Dr. Meister's terrible service. In…read moreOctober 2018, I had an appointment with Dr. Tammy Meister in hopes of getting my teeth straightened and my facial structure fixed. I had a somewhat receding jaw and other features of a mouth-breather, and my hope was to get better teeth and a better look in the end. The session with Dr. Meister was about 30 minutes on that day. I prepared some questions but felt like I was never given opportunities to ask them all or provided with clear answers. All I remember is Dr. Meister selling Invisalign and trying to hustle me into doing the treatment with her. She tried to convince me that it could fix my teeth and straighten them but never gave clear answers to questions about my appearance. Doubtful but somewhat tempted, I agreed to take the Invisalign treatment but requested that we discuss the treatment plan further at the next appointment. Her appointment was so rushed that it felt like she just wanted to get it over with and move on to the next. The next time I met with her was about a month later. Surprisingly, she didn't prepare to discuss the plan with me but instead had already set up the plan for me! It was an 18-month session for which she had already ordered the aligners from Invisalign. During the treatment, I tried to tell her that we agreed on discussing the plan further, but she asserted the plan was set and it would do me no wrong. Again, doubtful but hopeful, I took her words but insisted that we discuss it further and revise the plan as we proceed. She agreed. For the next six months, I got to see Dr. Meister on appointments once every 30 to 45 days. Each time I tried to discuss the plan and cater it to my needs, she would dismiss it. At one point, she got tired and told me outright that what I wanted was impossible, that I'd have to go through jaw surgery to achieve that result. I didn't argue with her at that point, but that was the moment I decided to terminate the treatment. I wrote to her via email, and she agreed to refund me about half the money I paid, which was about $2000 out of the $4000 I paid lump sum for the 18-month session. She also made me sign an NDA that stipulated that I should not express my negative feelings against her after the plan terminated. Throughout the six-month treatment with Dr. Meister, I had been reading and researching intensively on orthodontic cases and learned to read the x-ray results and other key components of a treatment plan. I didn't expect to be treated like an expert but should never be treated like my educated questions didn't matter. However, all I got from Dr. Meister was gaslighting and rushed sessions. From what I saw, Dr. Meister's patients were mostly young and white teenagers, and she was always busy and rushed. I wonder if that could partially explain why she couldn't treat my case professionally as an international student of a different race. For the past five years, I have kept in mind to post this review one day when I know for certain that the treatment goal I had in mind could be reached and had been reached. I now have finished my session with another orthodontist who patiently and carefully discussed plans and revised it along the way. I have my jaw in the right position now with a better look that Dr. Meister's plan would have never given me. Today, I can honestly give this review that no NDA can stop, that Dr. Meister didn't professionally treat a patient but instead gaslighted him into paying expensively for a plan that could be best termed as meeting only the minimum requirement. For all the questions she dismissed and the wrong answers she provided to stop me from getting my result (that I needed jaw surgery to get my jaw back to the right position), I say AVOID her service.

We visited plenty of other orthodontic offices in Woodbury, but this one was the best. It's not as…read morewell known, but the atmosphere is very relaxing (good when you're getting braces) and the assistants are very friendly. What's more, Dr. Dunn actually does a lot of the actual work, instead of just leaving it to his assistants.