Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

After clearing up a misunderstanding, the representative with whom I spoke at Clear Wave Water…read moreSolutions was very helpful and cordial. They took a real interest in my problem and provided me with good information.

ClearWave Water Solutions has without a doubt, proven their quality of products and services in all…read morethey do. The value you get from the money you spend is more than what you bargained for. Every step of the process was completed and exceeded in the services provided.

The tech from Purewater Solutions arrived on time and was courteous!…read moreonce informed about the issue, the tech was able to correct the problem within 10-15 minutes tops! I also appreciated the quick response to my call as well as the quick turnaround time for securing an appointmen! I would definitely do business with Purewater Solutions in the future! Corinne Midlothia, VA.

They were quick, prompt and easy to work with. Went through Yelp to find a plumber to help secure a…read moretoilet and confirm no damage to the flooring. They made it out the next day the fixed the problem in less than an hour.

Clean, professional install of pressure tank and gauge. Performed at price quoted and most…read moreimportantly, showed up when scheduled. Will use again if needed.

Kinetico Advanced Water Systems of Central Virginia has provided SUPER customer service. Kay…read moreresponded to my text messages immediately and Ms. Stacey worked tirelessly to get my estimate to me within minutes of receiving my Email. I am impressed. I have been using Kinetico systems for over 10 years. This will be my third K5 Drinking Water Station. When the Kinetico adds say, "...high Quality Water", they are NOT joking. I have used Kinetico service representatives since 2009 for water softeners, chlorine removal, and the K5 Drinking Water Station. I have always been extremely satisfied. I have to say, both Kay and Ms. Stacey at Kinetico Advanced Water Systems of Central Virginia have provided the fastest service and most pleasant experience I have ever had. I look forward to working with them through the coming years.

Justin was a pleasure to work with. Prompt, professional, knowledgeable, and engaging. Would…read moredefinitely recommend Southern, and particularly Justin.

They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Terrible experience with this company. I am in the process of buying a home and per my loan…read morerequirements I needed to have a water purification system put in and then have the water retested . On the day of install, he text me saying he was having a hard time finding a place to mount the equipment . I got back with the installer and asked if he was able to find a suitable spot to install it in the basement and tried confirming with him that the system he was installing would take care of all the water issues. He then got aggressive and told me he was "ripping" out all the equipment and leaving , also informed me he had already cut pipe and that all my piping was "f*cked. I called him on the phone to try and figure out what was going on and he cussed me out and when I explained that I was just making sure it was the correct system because my lender had sent me a checklist because I have to have it corrected by my closing date he then said "well you better have your f*cking lender install the system because I'm out of here." I apologized for the confusion and hung up the phone . Instead of explaining things in a calm manner he went irate. VERY unprofessional company . Will also be sharing this review on Google and my experience with the BBB. I NEVER leave bad reviews but I was shocked at how this company treats customers and want to warn others to stay clear.

We have been dealing with a complicated water issue at the house we purchased 2 years ago. We had…read morecontinued service with the same company that installed and services all of the equipment. With multiple visits to the house, tons of water testing, hundreds of dollars spent on different suggestions to fix the issue, nothing was resolved. We decided it was time to seek out more water professionals in the area. John Moore responded to our call immediately, came out to the house, and investigated the issue. He was extremely knowledgeable and thorough. He went above and beyond and found what we think could be the root of the problem! He even contacted us after hours to share more literature and documentation that supports his theory. The service that he provided was absolutely immeasurable. We wish we would have contacted him 2 years ago! We will definitely contact John for all of our future needs.

No doubt you have heard all kinds of not so wonderful things about water softening companies, I can…read moretell you that AquaClear in Roanoke is the real deal. They are simply the best. They have been taking masterful care of our water needs for 15 years. We live out in the country and the water that comes out of our well is not the greatest. In addition, we have had every water-supply gremlin you can possibly imagine. Mr Keith's amazing team (Charlie, who can fix anything; Andrew, a certified master plumber; and patient Lee-Ann in the front office) at Aquaclear has stepped up to each of our water issues and made them go away whether we've called them on regular work days, weekends, or holidays. This is a team you can trust. They haven't failed us in 15 years.

Have property in Great Cacapon, WV and was looking to get a well installed. As I always do,…read moreattempted to get two estimates. One of these estimates was via Mark from B.W. Smith Well Drilling. Mark showed up on time and was very thorough in walking my property and going over options. The other contractor stood me up two times! Keep in mind, I drive 3 hours to meet people. Once we got the permit in hand, I scheduled the drilling with Chris. He was up front and told me the lead time, which ended up being less then two weeks. On the day of the installation, Mark and Chris showed up exactly when they said' they be there! The were both very down to earth and professional while walking the property and analyzing how to setup their rigs. During the installation, I talked to Chris and Mark and explained to them that I never got to watch a well being drilled. The guys were very accommodating, they stopped work and would explain to me what they were doing, the challenges, etc. Mark even took time to explain when he uses certain supplies and how the other contractors will use cheaper supplies to pad their profits. At the end of the day, the guys knocked this 180' well installation out of the park! It couldn't have went any better and I couldn't have had two nicer guys. If you want down to earth, hard working and honest contractors with integrity, then call B.W. Smith and tell them I set you!

These guys just drilled us a new well. My hubs has experience in the field and was blown away but…read morethe professionalism, teamwork, preparedness, stream lined process and execution. Highly recommend them.