Great service. My new go to for plumbing and electrical work. Fast response time too.read more

Customer service rep and manger were both extremely rude and condescending. They made it sound…read morelike they were doing me a favor when I called for a major leak in he basement: They gave a timeline of 72 hours and I was fortunate enough to find a company that could be and make the repairs in 2 hours . Would certainly not call them again.

Update: I spoke with Chris and explained the situation. He said he would wave the full cost…read more Look it up...carbon monoxide can be found in septic tank gasses. I explained on the phone there were strange brown circles over the septic tank and CO detector went off in the room nearest the pipe with outflow to the tank. I was told it would be $89 for them to come out. He opened two of the septic pipes. Asked me to flush the toilet furthest from the pipe. He saw the water flowing to the tank. Came in and looked around the inside of the house. Said he believed the CO was coming from the propane fireplace pilot. (It has a CO detector next to it which didn't go off.) A total of probably 15-20 minutes max. That'll be "$245 for the diagnostic". He said it was office policy to charge for the diagnostic. Basically I paid $245 for his opinion and no work. Last year, they did good work with good customer service moving our water filter system from under the house to the laundry room. We had no issue. But this time I feel high jacked!!

The service was top notch The techs were the best…read more Very professional Honest and awesome

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Update: they did call me to apologize that their after hours answering service denied me service…read moreand denied me the ability to talk to management. They said there was no reason that it should have happened and offered to give me their personal number as a backup.

April 1, 2026, I requested service for our upstairs Heat/A/C unit which would not turn on. This…read moreunit was purchased from Robertson's Electric 8 months ago. I called and An appointment was scheduled, promptly, for the next day. Our service technician was Leo, who was very courteous and knowledgeable. He performed a diagnostic check on the unit and after a short period of time, had it performing perfectly again. He took photos to show the problem to be a loose connection, most likely from the manufacturer. The upstairs is now cool again. I really appreciated Leo's kindness and explanation of the problem! I am grateful for his expertise and will recommend Robertson's and Leo to anyone needing expert service for their heating and A/C needs!

Kyle and his assistant, Javier, were polite, punctual, and thorough. Kyle went over and above his…read moreduties, replacing filters and ridding the outdoor equipment of hornets nests. Their knowledgable inspection gives me comfort that our AC will keep us cool during 100+ degree weather.

Kyle is a comsumate pro. he quickly moved through diagnosing issues, explaining them throughout in…read morea way that was clear and concise. Can't say enough good things about Kyle, he is an asset to Micheal & sons, and a great ambassador for the company.

The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

I called and scheduled 3 simple plumbing repairs 2 weeks in advance. The tech showed up without…read moreproper tools and materials to do the job, even though Fitch knew exactly the work that needed to be done. I was told they would have to come back another day to complete the work, and we scheduled for the next day. 10 minutes after they were due to show up, the scheduler, Nola, called me and stated they would not be sending a tech until I agreed to their price of $861 to lay a foot of copper pipe to an existing line and replace an outside spigot. The work was supposed to be done hourly on a time and materials basis. I told her I thought the price ridiculous and shared my dissatisfaction with having to be pinned down waiting another day to have a tech come to do the job they were unprepared to do the day before. I was told I was being "rude" for having to explain to her how I had been inconvenienced (because she asked me that question). She said she would have to talk to her service manager to see if they could even send anyone and would call me. She never called and I called her back and let her know I had been a customer at Fitch for 23 years but will no longer be using their services ever again. John Fitch used to run a decent company, but now the customer service is horrible, the techs are unprepared, and they try to price gouge the customers to make up for time lost due to their own errors.