These guys are top-notch, and I would highly recommend them to anybody who needs plumbing support…read more Tyler himself is honest, communicative, available, and willing to be a partner in trying to solve plumbing issues. Their creativity helps you save money without cutting meaningful corners, and they also are willing to go above and beyond to make sure the work happens within your schedule. I sincerely wish the rest of my vendors operated in the way Tyler and company does. These guys are great.

I don't write reviews often. Usually, a service has to be exceptionally good or exceptionally bad…read moreto motivate me to take the time. In this case, I experienced both. I contacted Miller Plumbing Solutions through Angi to get a quote for installing an outdoor spigot on my new home. Before reaching out, I had researched typical costs and found most estimates in the $500-$800 range. When Miller Plumbing came out, they told me the job would be straightforward due to easy basement access and the location of the existing plumbing. They even mentioned they could drill through wood instead of concrete to help keep costs down. Despite describing it as an easy job, their quote came in at nearly $1,500. After I explained that was well beyond my budget, they removed some items and lowered the estimate to around $900, but said they couldn't go any lower. I was also told that while a handyman might be cheaper, I wouldn't find a licensed and insured plumber who could do the work for less. I declined the estimate and later mentioned it to a neighbor, who recommended Cory Claytor of Claytor Plumbing. Cory came by, looked at the project, and immediately told me the previous quote was outrageous. He completed the installation in just over an hour, drilled through the concrete rather than the wood to avoid damaging my siding, and charged just under $500. He is fully licensed and insured. Cory and his daughter, who assisted with the job, were professional, friendly, knowledgeable, and fair. The quality of the work was excellent, and the price was exactly what I would expect for a straightforward installation. Based on my experience, I felt that Miller Plumbing Solutions was attempting to charge far more than was reasonable for this project. On the other hand, Claytor Plumbing delivered outstanding service, quality workmanship, and honest pricing. If you're looking for a plumber who treats customers fairly, I highly recommend Cory Claytor and Claytor Plumbing.

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

I paid Blue Mountain $200 for an annual two-visit service contract. At the conclusion of the…read morefirst visit their technician said everything checked out okay. The next week we had a heat spell and my heat pump could not keep up with the outdoor temperatures. I also had their sales person visit for a bid on a new high efficiency heat-pump. He explained that my problem was that old heat-pumps lose efficiency over time. I had a second HVAC business owner visit for a second bid on a new system. He determined my refrigerant leaked and I was 6 pounds low. I realized I had a contract and they already had my money, but I hoped they would accept responsibility for their mistakes and graciously return me. The dispatcher seemed contrite and empathetic, but she told me it was not their policy to provide refunds. Still she asked her management and they said they would not refund any money.

Our technician, Josh, was beyond great. He is knowledgeable, respectful, trustworthy & really does…read morecare & stays with the issue to really straighten out the issue. This time it was our thermostat and regulating our heat with the thermostat. Blue Mountain has a truly remarkable technician. A true Keeper! The only bad thing is although we originally scheduled an appt MONTHS ago it was rescheduled by the office; always on THE DAY of service; approx. 4-5 times. Very disappointing. We've been loyal customers since we bought our house 2017. I used to LOVE this company. Somehow this company has changed within the past 18ths- 24mnths. Sadly, NOT for the better. * The first time, they sent out a technician that was requested for the yearly check up for our heating... they sent out someone that had NO knowledge of the Oil heater we have that they installed. Said he was here to check the air conditioner. NOPE!!! Technician 5 's. If I had 10 's to give him I would Company & all the rescheduling 1-2

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

You will not find a better plumber in the Charlottesville area. Professional, personable, and…read moreextremely knowledgeable. If you want it done right call Todd. Dave Campbell Afton, Va

if You are looking for a new plumber. Will not recommend this dude. Not willing to come out and…read morehelp the elderly in a tight spot. If it was a major job , I'm sure it wouldn't have been a problem. Bad sign ... if you aren't willing to help the less fortunate then I your services aren't needed when something major comes along. People need to know this

Fantastic service AC broke and they got a technician out to…read moremy house 1 hour after I called, he quickly found the issue and fixed it for a reasonable price. I'm pretty sure the tech's name was Tommy and he was extremely helpful and friendly. He also took the time to explain the issue and what he did to fix it.

Had Valley air come to do summer maintenance [$135.00] everything was working perfectly b4…read moreappointment A couple of days latter we went away when we came back we had a failure to communicate with outdoor unit fault code.I opened unit saw a wire not connected I pulled circuit breaker reconnected wire and it was good and tight [ power off]then I disconnected wire put circuit breaker back in Then I called them and told them there was a wire not connected on outside unit but did not want to connect it in case I was wrong. Ends up they come out again for no charge. A different tech came and told me that wire did need to be connected and when he did all was well. He told me the connection was very loose so he had to recrimp wire to make tight then left saying sorry this happened. As I said b4 when I connected wire it was very tight fitting. I believe 1st tech left wire barely connected so eventually it would come loose as it did Problem is if I did not catch this problem I could of been charged for a communication circuit board which would have been very expensive. The first tech knew that the wire had to be very tight to work properly and did not do so. So an unsuspecting customer could potentially have had to pay an expensive repair charge. Beware

Could not give an estimate over the phone without seeing the issue. Asked about the hourly rate for…read morethe technician, was told that there was not an hourly rate. But when the technician arrived, before he even looked at the job, he looked at his tablet and then he told me the estimate. I was gonna be charged $242 for a single tub spout that would only cost $15. I could've saved him a trip if only I were told ahead of time the estimate. Replaced with a cheap spout, took only 15 minutes. The technician was super nice, but very pricey. Would not recommend for small jobs

Crooks. No heat for a week but they said I was on the schedule. Day of service they said the…read moreinsurance company was not paying them for past work so they used me as a bargaining chip. For a week. No heat. Then they said they could not resolve their problem so I was getting no service. Still no heat and no service. How is this fair? These people suck. Stay away o4 you will be sorry.

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.