Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

My parents are elderly and increasingly I am becoming entwined within the rote daily elements of…read moretheir lives. Healthcare, finances and keeping the home in good functioning condition. I needed a plumber. "Thumbtack", "Angies List": Why not look at Yelp? So I type, "Yelp/Charlottesville/Plumber". Result = "Best Plumbers in Charlottesville"! Laco is the first entry on that Yelp list. Which made me suspicious. Five Star Rating after thirteen reviews? That's too good to be true. But I plow into the reviews. They don't seem like they were posted by Laco employees pretending to be plumbing consumers with above averages experiences. They read as deft and genuine from an array of people. I added the contact info. of Laco and two other plumbers into my phone and resolve to make some calls. Laco was the first and only plumber to return my call (although I continue to receive messages from local plumbers via Tumbtack two weeks later). Tony, who if I've gleamed this correctly is an owner of the business and one of two guys you will talk to over the phone, the guy who will come out to the site and look things over for the benefit of you both and then give you an idea of how much this project will cost and how much of your life will be inconvenienced therein. He's a bit of a character, stout looking, a little harried as any good contractor would be having many irons in the fire and many things and people to keep track of. Polite and clear and let me emphasize that, articulate in what you need and what will happen. I did not once with Tony or any of his men get the impression that they wanted to do any more work than absolutely necessary. They acted as if they wanted to get in and out ASAP, do the job right and move on, pretty much the perfect scenario if you are in need of a plumber and money/finances are of some concern. Allow me to throw this one aside in real quick before I forget. The job came in under estimate and they did everything that Tony had said they'd end up doing if they didn't run into any other issues that needs addressing. The scene: My parents 50-60 year old brick rancher near downtown. Two 80+yrolds and their middle aged kid. One Middle aged plumber (Bobby) and the "Kid" who was the other man working the job and Tony. The three plumbers show up, Tony gives the guys a quick run-down of the issues and what he expects to be done, salutes us all and rides off to address some other issue somewhere else. For three to four hours these two men wind their way in and out of the house, through each entry, from the basement worksite to the attic to secure a drain vent and keeping it from sliding down through the home and killing someone below (heavy large copper pipes...). They brought a radio to listen to Christmas music, quietly while working. Upstairs the old folks milled about watching television, having lunch. It was a pleasant late morning that stretched until just afternoon. There was the pulling of toilets (2) there were reciprocating saws sawing, there was grunting and ladders and the smell of adhesives. In the end, they walked me through their work, cleaned up after themselves and left. Later in the afternoon, I got and invoice via e-mail then called and paid over the phone. Everything went swimmingly and didn't cost as much as I expected, didn't take as long as I thought and it didn't stress my family out. Really man, that ****ing awesome. Five stars.

CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

Great customer service and an honest man! Just moved to Virginia so my partner and I were looking…read morefor someone within our budget and he was the perfect guy. Another plumber quoted us 4-17x the cost of what he charged which we figured didn't sound right. Very affordable, good communication and efficient. He checked out our problems and got the job done the same day. Will definitely be sticking to him if we have any future needs. Would recommend.

Pat does good work as a competent plumber and at a fair price. I feel confident that he is honest…read moreand he'll do what's best for our home.

A job to fix a frozen, burst, outside spigot became the start of several significant repairs that…read morecould not be postponed... all the week before and week of Christmas. I had not heard of this company but was impressed by their website, particularly the pricing section, and their responsiveness. Gill, the primary plumber, was thorough, respectful, and transparent. For each of the 3 jobs, he assessed the problem, came up with a solution, and provided me with a proposal and quote for the job. This also included costs of any potential additional work that might be required. He took pictures of the issues for the biggest job in the crawl space and carefully explained the options. There were no surprises. As work went into Christmas week, he had several others join him to get the work done who were equally informative. The resultant work is impeccable and I can relax. Gill examined all visible plumbing to insure there were no other problems. He also provided estimates for several future repairs, one requested by me and one he anticipated would be necessary in the future. I live in a 100+ year old house and these kinds of issues are a little scary because surprises abound! I will definitely use Sunwave for any plumbing needs in the future and would recommend them highly.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

We had a water leak on a Friday, called the office and were told they could come out on Monday. So…read morewe turned down other offers for later in the week. HOWEVER, when Monday came they could NOT come as promised. We had to start over finding a plumber. We felt we were deceived.

Great guy, great and prompt service. Went above and beyond to help us. And fair prices, too.read more

The review should be a 10+ not a 5. Jim, was very professional and more than honest and fair what…read morehe charged. He went above and beyond what we asked him to do. As a former Marine he certainly epitomizes those values. He should be your first call for plumbing problems!!!!

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

I can't speak for any repairs but this review is for something super simple as scheduling. We…read morearranged an appointment for them to come a few days ago between a 11-1pm time slot. Come 1:15pm no call and no show, so we called them back and were told "the plumber is still at another job". Some folks may not care but when you are planning on charging a service charge, it's unacceptable. We got a "sorry they are behind" excuse but the right thing to do is the plumber should have called and advised us they would be late. I work in a hospital OR, needing to take time off my busy schedule to wait on these guys. It's a massive inconvenience because your customers also have lives and jobs they have to work around to get your plumber to come. Cancelled the visit. If your gonna be late just take the 15 seconds to call your next site about it...

Kevin performed several services: replacing wax rings on two toilets, fixing a broken pipe,…read moretightening up a sink faucet, and fixing some slow drains. He was polite, respectful of our belongings, cleaned up after himself, provided an up front assessment of what was needed and his recommendations, came back promptly after going out for parts, reviewed all the improvements he made, and summarized some warning signs and a list of (if they happened) things that meant he should come back to tune up his work some more. This was a cost effective experience. He is definitely the best contractor-type person we've found in Charlottesville. We will call him again and recommend him widely.

Kevin is the best, most honest, and hardest working plumber in all of Charlottesville! He's been…read moreserving the area since 1979 and has experience with big jobs and small. His prices are very reasonable, typically way cheaper than other plumbers, and he really knows his stuff. Support your local small businesses!!!

It took a year and $5000 in additional costs, plus another service company to finally get our…read moresystem functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution.

This business will steal your money if youre not carefully watching. They came to my house and…read moreovercharged me by close to $600 because I was not home at the time of service. Now they are lying and saying I agreed to these insane charges. I'll see you in court.