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    Winchester Equipment

    3.4 (15 reviews)
    Open 7:30 am - 5:00 pm

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    Response time

    30 minutes

    Response rate

    100%

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    9 years ago

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    11 years ago

    Always professional, knowledgeable, and helpful. They are exceptional for maintenance on on everything they sell. Great team.

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    12 years ago

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    12 years ago

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    11 years ago

    terrible service they could care less about you and charge more than competitor in Gaithersburg I hate this place.

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    Review Highlights - Winchester Equipment

    So happy with the performance, and from what I can see, maintenance should be very easy.

    Mentioned in 2 reviews

    Read more highlights

    Virginia Tractor

    Virginia Tractor

    3.0
    (4 reviews)

    If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

    was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!

    Maxx Power Equipment

    Maxx Power Equipment

    3.0
    (6 reviews)
    $$

    I had called to find if they had blades for my mower. I was told they didn't have them in stock,…read morebut could have them the following day. The clerk said she couldn't give me a time for the delivery, but deliveries usually arrive between 11-1. The following day a drive to Winchester to kill time while waiting on the call. About 3 I call them only to find out that the girl I spoke to the previous day was not working. I was told that the order had not been placed and there was no explanation. Not sure if this is typical for the business, but beware that this is a possibility. Incompetence or laziness I'm not sure, but either way it's not how a business should be run.

    Maxx Powersport is as incompetent as they get. Do not (even for warranty repairs!) let your…read moreequipment into their shop. And certainly do not buy from them. They do not return calls, or when you can someone, they try to have nonsensical arguements with you about why they are not doing their job. They said last Spring that it would take 4 (four!) weeks to do a minor warranty repair. I told them that I needed the equipment and could not wait that long. After having Home Depot intervene at the end of the Summer, they stated that they would put the work at the top of the list. How long have they had the equipment? Four weeks and counting! And they did additional work that they now claim did not need to be done, and without getting our authorization to do the work, want to charge us for it. And they would not deliver unless we would agree to pay. Avoid Maxx Powersport at all costs!!!!

    Winchester Equipment - farmingequipment - Updated July 2026

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