Exceeded expectations several times over the years. If tractor problem is beyond my fixing they will come get it, fix it, clean it up and bring it back quickly at a decent price. I doubt there is anyone else like them! I live in Winchester! read more

Recently purchased a Zero Turn Bob Cat from the Bristow shop. The machine is a BEAST!! So happy with the performance, and from what I can see, maintenance should be very easy. The sales rep, Ashleigh Braley, was very helpful, professional, and not pushy at all. She never pretended to know an answer to my questions if she didn't know the correct one and would ask one of the mechanics for a clearer explanation if needed. The machine cuts like a dream, "professional" looking cut, handles very well, and the time it takes to do the lawn, about 3 acres, is half what it was with a 60 inch belly mower. Tim F. read more

This dealer is resting on its reputation from the past and has NO consideration for its customers in its parts business. The parts counters are slow, incompetent and unable to think out of the box. They have no concern for smaller customers and I am through wasting my time with promises, inaccurate orders, and lazy staff people. And-- I bought my tractor and a Gator from somewhere that appreciates my business. Go elsewhere. read more

I buy all of my mowers, yard/garden tools, saws etc here. They ALWAYS cut me a deal that beats the competition. Always. Sales guy carries it to my car too ... This business deserves your business. read more

Theyre OK. But just like every other brick & mortar. Dont stock shit for parts. Then when they order them, pay retail PLUS want u to pay shipping to store, THEN drive back to store to pick up. Much ezr online. Parts are cheaper & shipped directly to house quicker for the same money. Claim tractor is too old. WHY should I need parts for a NEW tractor? DUH read more

Took our lawnmower there to get repaired after it broke down hard. Given that we really know nothing about lawnmowers other than "put in gas, then attack grass and weeds at will", there was a good chance that we could have been fleeced. Instead, we were treated to friendly, professional and fast help. They were also honest: it took a few days later than expected to fix because they had a backlog, and they could have easily ignored saying that. Honesty gets big notes in my book and and that's the way to go. The ONLY reason this place doesn't get five-stars, is because we dealt with the repair department, instead of buying something. But given that we still need to buy a chainsaw, weed whackers, snow blowers, etc., there's a good chance we'll be coming here, and the rating will be revised upwards. read more

Called them on Saturday (Labor Day weekend)to ask a question regarding snowblowers. Didn't have the time of day for question over the phone. The woman that I spoke with didn't want to talk and could not answer a question and suggested to me that I leave a voicemail message to be called back by someone else. I told her I guess I would just shop at Home Depot and she said "that's fine, sarcastically said have a nice day" and hung up on me! One of the previous reviewers said no social skills. So right! So I am leaving for Home Depot to buy my snowblower and probably spend $1500 that Winchester equipment didn't get! read more

I cannot say enough good things about these folks. First rate service; know what they are talking about; willing to accommodate the smaller customer. Sales, parts and service have all been friendly, willing to listen, and prompt. We have a zero turn mower, a couple of attachments, stihl equipment, lots of attachments, and more. Highly recommend this local company! read more

Always professional, knowledgeable, and helpful. They are exceptional for maintenance on on everything they sell. Great team.

Great place. Guys dream for shopping. A must go and see place. A bass pro shop for guys equipment needs. read more

This place is 100 percent BS. ...unless you are a buyer of equipment that costs over 60k...they will treat you as a nobody and the salesmen are super lacking in social skills. read more

Had a great experience there when I bought my Kubota Zero turn. No drama, no up sale, no BS. Paid the price we agreed upon and they even delivered it for no additional charge, but I live in Winchester so they may charge for deliver if you live further away). Had a safety recall on the Kubota, called and they came to my home to fix the problem. Excellent service! read more

They will rent you broken machines and not give you any credit for the time lost. Poor customer service talk to you like a child being scolded. Take pictures and videos of anything you rent from them they will try to charge you for there poorly maintained equipment. I rent on a regular (30+ annual) basis from sunbelt, United, and Kelly. This is a horrible company stay away! read more

I purchased an Exmark Z-turn back in 2011. Since that time I've had annoying problems such as belt, battery, and starter which has required the unit to be hauled back to the Service Department. Jeremy has provided outstanding customer service by first sending me a lender mower to use. This last problem turned out to be a sending unit. He did not have the part on hand and needed to order it. Instead of having me wait possibly a week, he was able to locate the part and send Tim on site at my residence to install it the following day. Thanks guys for standing behind your product and making sure the customer is satisfied AFTER the sale. Providing quality service after the sale is what separates the amateurs from the professionals. read more

terrible service they could care less about you and charge more than competitor in Gaithersburg I hate this place.