They had my Uncle looking really nice and wasn't expensive!!…read moreThey are easy to find in the Augusta area Friendly staff and very professional in the conduct of the service

The service our family received from Mr. Reid was excellent. They were empathetic and caring…read morethroughout the process of funeralizing our loved one. This was not only displayed throughout the service but also during the business aspect of the process. Now to fast track ahead one year after mom was buried. On Memorial day this year (2019) family went to the graveyard to pay our honors. We drove down from ATL. We were heartbroken and saddened when we got there that a headstone had not been ordered and placed on mom's site as was promised (family member). So, hubby and I called Mr. Reid (Sr) for guidance and direction (a year later!). He remembered us. His service did not stop last Spring. when mom passed but he treated us as though we were still his customers. We were very touched and will follow through with his directions. I rated this funeral home with a 4 star only because they could use an update on some of their aesthetics (looks) ... modernize the facility. Other than that the facility was clean, customer service great and staff was/is very accommodating!

It's difficult to "review" a cemetery - you just don't think of it as a reviewable place. But,…read morebeing a place I know well, I'll provide my thoughts on various aspects of it that others may find helpful: LOCATION Near the Augusta National, Westover is accessible via Berkmans Road SIZE Very large - if attending a funeral here, the roadways will be marked with "Funeral Route" signage. Note that most of the roadways in the cemetery are just barely wide enough for two vehicles to pass each other. If encountering one coming toward you, slow down and hug the shoulder of the road. THE GROUNDS The grounds are well maintained, and include a duck pond and meditation garden. Do be aware that, while you're welcome to place flowers and other memorials at a tombstone, the maintenance crew will remove them and throw them out once they're out of season. Westover is a peaceful place - allowing you to think and remember.

I was recently here for my cousin's wake, Christine Harris. She died recently and was handed off to…read moreWilliams for the burial services. Williams has been a staple in my family for years. Most of my family who dies usually use their burial services. The funeral director is a good friend of my family on both sides. My grandfather and father has done construction work for them, residentially and commercially. So it's pretty much a no-brainer when it comes to burial needs. Her wake and her remains were handled with care. There was tons of family I haven't seen in years there. She had 33 grandchildren so there was tons of kids running around. As I was leaving the wake, one of the funeral home employees was talking very rudely to the kids that was there at the wake. I thought that was out of line but hey I wasn't their parent so I wasn't going to step in for them. Other than that, everything couldn't have been better for my cousin!!!!

Our family cannot say enough wonderful things about Posey Funeral Directors. During one of the most…read moredifficult times in our lives, they cared for us like family. Every member of their staff was professional, compassionate, patient, and incredibly responsive from beginning to end. They truly listened to our wishes and honored every detail as we laid my precious daddy to rest. Their kindness and genuine care brought comfort to our entire family. They were also very accommodating and flexible, even allowing us to include a special personal request that meant so much to us. We are deeply grateful for the love, respect, and dignity they showed our family throughout the entire process.

My friend prepaid for his own funeral arrangements. It was agreed to at that time, with witnesses,…read morethat his friends and family from the North Augusta area would be able to view his body at the Posey's North Augusta SC location on Georgia Ave after his passing. So he passed and I witnessed Posey's telling his surviving wife that friends and family would NOT be allowed to view his body, the wife only could view. The actual viewing would be in another State because the immediate family had called after the death and made changes. This broke my friend's wife's heart and she cried as she ran out. This upset me because this man paid for a final wish that he wasn't going to get. It was explained to me (not him) that the law says immediate family is brother and sisters and not the surviving wife. Brothers and sisters can change funeral plans regardless of who pays for the services or what the original agreement was. I protested this and 2 men representing Posey's finally relented and told me that friends and family now COULD view the body. This satisfied me because I believed them. In the end only the wife and 1 person was allowed into the building. You readers know it would cost more money to allow other people in, you also understand my friend asked for and paid for this service. My advice to people considering trusting these people to handle a funeral is simple... You have been warned. Buyer beware!!!

The staff here are extraordinarily compassionate, prompt, and professional…read more They have provided nothing short of the most excellent customer service when dealing with the loss of our infant daughter. My husband can't stop raving about them, and the general manager was able to connect with him on a personal level even in the midst of his deepest grief. Wonderful people, and a wonderful business. On a more logical note, their cremation urns for infants are very reasonably priced, at around 150 each. I doubt many grieving parents will 'shop around' when considering a funeral home for their lost child, but I would highly recommend Poteet, no matter what the circumstance or the services desired.

I would rate these people 10 stars if I could they were so wonderful! My daughter died…read more unexpectedly and they had answers and solutions to every one of our concerns. They couldn't have been nicer or more professional. They had everything planned perfectly. We had a celebration of life service and they followed through with everything flawlessly. I thank them from the bottom of my heart for everything they did for us.

This was my first time out here at this location. I was very familiar with the other location on…read moreMartin Luther King. Several of my family members had their arrangements handled by them. Williams Funeral Home is premiere for their excellent services and handling of funeral arrangements. They are very professional and keeps everything classy and dignified. My grandmother had recently died and her remains were turned over and handled by Williams Funeral Home. Everything was excellent. The wake was beautiful and she was the only one they showed that night. My family was so caught up in talking and seeing everyone that we ran over our time to be finished with the wake but the staff did not rush us out. That was so greatly appreciated. Thank you so much for how well you honored my grandmother, Mrs. Patricia Ann Tutt Anthony!!!!

In a tough time, I would call Mr. Phil. He made the whole process bearable. The aftercare was…read moreawesome. The professionalism was unrivaled. Highly recommend!

My mom recently passed away. Devastated and not in the right state of mind, the church (St…read more Michael's Good Shepherd Catholic Church located in Fort Gordon), HIGHLY recommended this funeral home. They've used them in the past- praising their work and professionalism. So my family and I went with them. They took my mom from the Piedmont Hospital and from there took very good care of her. We had a meeting the same day she passed and they were very sympathetic and patient with all our questions. We ended up purchasing a beautiful white casket. The following week we had the visitation there at the funeral home, service at the church, and the burial at Fort Jackson National Cemetery in Columbia, South Carolina. The most memorable moment for me is the slideshow at the visitation. Amy the receptionist did an amazing job with the pictures we picked out. The music and the way it was assembled brought tears to many included myself. It displayed living her life to the fullest. I was impressed with the website. It showed the obituary, the dates and times of the funeral, leaving comments, and if you would like to purchase flowers. When your loved one passes away, it's stressful and the most difficult part of your life, but Thomas Poteet made this transition so easy. The communication was on point and the staff was very sincere and understanding. My family would like to thank you for your service and watching over my mother.

My experience with Thomas Poteet was excellent. Funeral Directors, Kurt and Luke, and staff member,…read moreAmy, were extremely kind, respectful, attentive, and helpful in planning and executing a gravesite burial service for my mother. All planning had to be via phone calls, but they made it extremely easy and less stressful for me. I also appreciated their being able to quickly obtain the death certificates for me.