We bought two new mattresses. one mattress lasted less than two years . The second is on the guest…read morebed and uncomfortable. very disappointed

We want to recommend the Original Mattress Factory in Reynoldsburg. We need to replace the mattress…read moreand box spring on the bed in our guest bedroom. The bed is a treasured family antique that is 100 years old and is a ¾ bed on which we were using a full mattress. What we wanted was a queen box springs and mattress. A standard-size queen mattress is 60 x 80 inches which is too long. The Original Mattress Factory produces many special-sized mattresses. In the selection is a Short Queen with a diminution of 60 x 75 inches which would be tight but would work. At our reception at the Reynoldsburg store, we were warmly welcomed. During our discussion about sizes, we discovered that they make mattresses locally. Due to this, they could remove one row of coils to produce a short queen mattress that was 60 x 73.5 inches, which was ideal. Because our mattress was a custom build, two weeks were required for the manufacture. The delivery was outstanding in every way. What might have been a stressful purchase turned into a joy, plus we got exactly what we were looking for.

My wife and I learned the hard way that mattress-in-a-box was not our idea of a well constructed…read moremattress. The all foam mattress was too bouncy and the sides didn't support you when you sat on the edge. We have purchased from The OMF before and we went back to them again. Ray was great in allowing us to make our own decision and scheduling delivery. My wife and I are very happy with our purchase and would recommend The Original Mattress Factory to anyone.

My wife and I bought twin adjustable beds with mattresses. The warranty, along with assurances from…read morethe salesperson, induced us to make the purchase with confidence. We had a severe problem with the mattresses while still under warranty. They sagged badly and did not keep their shape with no one on them. We both got bad sleep and aches and pains in lower back, shoulders and hips. I had to change position so often I told my wife it was like trying to sleep while on a rotisserie. We called the factory and found out their warranty is nothing more than a dirty joke. They sent a "dude" from the factory who showed up with an "I'm not going to warranty your mattress" attitude right from the moment we answered the door. I laid a board from the top to the bottom of the mattress and showed him with a ruler that it dipped where you would lay by several inches. He said "Yeah but it doesn't dip ENOUGH". He would not say how much it had to sag before they would warranty it. I showed our receipt, the warranty and the failure of the product. NONE OF IT MATTERED. THEY JUST WOULD NOT HONOR THEIR WARRANTY NO MATTER WHAT. Our only choice was to file suit at a high cost to us or chalk it up to being ripped off which is what I feel they counted on. As a result they screwed us on the warranty even though it had not expired, we had our receipt and their product clearly failed. We had to go elsewhere to buy a quality mattress to replace the trash they sold us. WE WLL NEVER BUY FROM THE ORIGINAL MATTRESS FACTORY AGAIN.

I didn't buy a mattress from them but my neighbor did. Unfortunately, the delivery team left her…read moreold bed in my lawn so I called the store to complain about it. They apologized and said they would come and clean it up. I was surprised when the manager knocked on my door a couple hours later with his van and loaded it up. He apologized profusely and explained that they typically don't remove people's old beds but maybe they were trying to help my elderly neighbor and weren't thinking through everything. I don't get this level of service when I'm a paying customer, much less when I'm just calling to complain about something I didn't purchase. Next time I need a mattress I'll look here first.

My wife and I laid out a plan to visit mattress stores in Reynoldsburg. Our first stop was Sleep…read moreOutfitters. Kyle was complete in his discovering our needs. Covid-19 protocols were covered. His knowledge and kindness led us to not go to other stores. The purchase went smoothly and Kyle provided the process where we would be contacted and provided a date for delivery. Surprised to learn it was only 3 days post purchase. We received a text providing a 2 hour window. On the date of delivery, I received a phone call from the delivery team that they were running early and asked permission to come earlier. John and Andre were great to work with. They removed the old box springs and mattress, vacuumed the carpet and dusted the bed and woodwork. A great team. I would go to SleepOutfitters again. High recommendations!

Do not purchase furniture from this store. They delivered furniture August 19th 2025 and tore up…read morebrand new restored hardwood floors . As of today 11/2​025 they have not taken responsibility. They redelivered because the first set of living room furniture was damaged. First delivery was 07/2025. Floors were just completed 06/2025. They have gave me the run around ever since. Do not use this store for any reason. The drivers scooted boxes across the floor in the dining room to living room. Who does that ? No respect whatsoever.

great furniture nice staff overall great experience snacks were free and there was cookies candy's…read morecoffee and ice cream etc.

My partner and I have made 3 separate purchases from Columbus Mattress Wholesale--an adjustable…read morebase, a mattress, and a bed frame/headboard--which were delivered on 7/18/21, 9/2/21, and 2/19/22, respectively. The adjustable base was in stock and purchased before 5 pm, so it was eligible for same-day delivery. The base boxes (along with all subsequent orders' boxes) were placed in our living room, which is 7 steps up from the front door in our split level home. We placed an order for the mattress at the same time we purchased the adjustable base. Expectations were set ahead of time that the delivery timeframe could vary by a few months based on manufacturer availability and order placement timing. We were pleasantly surprised when it arrived earlier than expected. We decided several months after our initial orders arrived that we wanted to purchase a bed frame that was compatible with our adjustable base. We inquired about placing a special order for one we found on the manufacturer's website, and about 2 months later it arrived. 1 of the 3 total boxes--which contained the slide out drawers for the bed frame--had mistakenly not been dropped off along with the headboard and frame. The owners delivered the forgotten box in their personal vehicle. Every step of our experience with Columbus Mattress Wholesale was objectively fantastic. The rapport in our business-client relationship was built entirely through genuine interactions. No one ever used the false sense of urgency manipulation tactic that nearly every other mattress store we visited prior attempted on us. Everyone was friendly, but not in a beguiling way. Our experience was so serendipitous that--not only have we become lifelong loyalists--we have and will continue to recount our exceptional experience to friends in the market for a new mattress.

I needed a new bed frame for my queen sized bed and I saw that this place had some available. I…read morevisited the store and found the style of frame I liked. It was on sale! Ruby, the sales associate, helped me and made the entire process smooth. She explained how to put the bed together, she sold me a memory foam pillow she recommended, and I got free delivery based on how much I spent! My frame was delivered the same day and I assembled it the same way she showed me. I highly recommend this place and ask for "Ruby" if you have questions at this location! They were amazing all around!

Have been there on three occasions. Could not be more pleased with my experience each time out…read more Service is friendly and the quality of the mattresses are very high. Really not reason to go anywhere else.

We went today to pay in full in order to buy some furniture of course we canceled because the…read moreservice was terrible, the lady ( salesperson) looks like she don't want to sell anything and the manager was way worst.

I had a house fire in may of last year. Tom in the Reynoldsburg Ohio appliances department was an…read moreintegral part in assisting me with furnishing my home with replacement appliances and furniture. Not only did Tom assist me in store at the time of purchase he also followed up and remained on top of my order even after it was delivered. This is a fantastic employee and deserves recognition for caring about his customers. Thanks Tom!

Ok well we waited a looong time for our LG microwave and when it finally arrived, the delivery guys…read morewere too lazy to move the range out of the way so they could install it properly. It wasn't even level, and they got wood shavings and dust all over my new gas range! Of course a call was made to the store, who referred us to their delivery people (third party by the way). They arranged for a different two delivery guys to come and re-install our unit. They moved the range and unplugged the electric outlet for safety (yay, good job). Microwave is now level and properly in place. Thank you to Dante and his partner! You get 5 stars for your hard work and prompt arrival! Thank you!

Beware! This store is a mess. I bought a dishwasher and refrigerator from them. I am 68 and no way…read morecould install these items myself. I paid for delivery and installation. They were supposed to move my old refrigerator to my garage. They brought in the new refrigerator and at some point during the delivery shoved a phone with a cracked screen in my face to sign. I couldn't even read it with the tiny print I assumed it was saying I had received the items. NO it said that they could cause any damage to my home and were not liable. BEWARE If you choose not to sign this agreement they will refuse to make your delivery. I have NEVER had any company do this. My back door was damaged and my kitchen floor was scratched beyond repair they stole my old refrigerator and they failed to install a moisture barrier on the dishwasher that is necessary to keep my countertop from warping. Big Sandy's reply to all this was well you are out of luck because you signed our waiver. I was talked into purchasing a five year warranty. I'm afraid that using that would be another nightmare. What more could they do and then tell me to stick it because I signed some cracked phone that says they aren't liable? Unless you don't care about your house and the stuff you bought don't shop at Big Sandy. Their policies are outrageous. I'm sure not doing any further business with them and I am going to the BBB about some of the things that have gone with the purchase and delivery of my items. Run don't walk to any other company.

I recently purchased a living room reclinig couch from Value City in July 2025 and as of today I…read morehave not been able to enjoy it. it was deliv damaged and I called the store to inform them and was given a future date for a tech. The tech came out on or about 7/22 and agreed that it was the reclini mechanism and it would be ordered and delivered. after waiting 4 weeks I made several phone calls and even went to the store and was assured that it would be resolved. The latest call I was told if it's delivered by the end of October it'll be exchanged. well today I received a email that said I would not get it replaced or repaired due to customer misuse. how? since I called the moment it was delivered and was told by the tech. value city is horrible and your practices are terrible and you should be ashamed for this kind of service.

Delivery cost 180.00 for two men in a pick up truck delivered my furniture in the rain wrapped in…read moreplastic bags dragging water into my home carrying it to the back of my home Ian's telling me I needed to get rid of all the plastic my wife had to mop the floor while I started removing the plastic and using towels to dry off the new furniture not to mention they couldn't get it all into the truck so we had to repeat again an hour later my complaint has fallen on deaf ears I feel I shouldn't have to pay for a professional delivery not being scammed by such an unprofessional delivery service