Buying a recliner is like buying new shoes. You have to try them on and test them out--and after…read moreworking through many options, it can feel confusing. I was hesitant to go into the Outlet by La-Z-Boy because I anticipated high-pressure sales. But I was pleasantly surprised by Corey, who greeted me, heard my request for the freedom to start 'trying on' chairs, and gave me room to explore. He touched base with me a couple of times, then actually sat with me as I "thought out loud" about my options. When I finally narrowed the choice down to two, there was one I liked just a little better, but the back felt "loose." Corey took the time to educate me on how to tighten the tension--and he actually made a quick change which fixed my concern. The chair was perfect. Corey also taught me the life hack for removing and easily replacing the back so that I wouldn't be confused at home. I was impressed, when I confirmed my choice, to see the whole team jump into action--working together to prep my chair for the trip home. A couple folks took the chair to the back to wrap in plastic, while Corey worked with me to process the purchase. Rather than just taking my payment, he and his colleagues interacted with me in a way that made me feel like my satisfaction was their only goal. They were jovial and educational and quick to provide answers for all of my questions. I came in for a chair, but I was being stewarded with "good vibes" that made me feel great about the whole experience. Corey gave me a blanket as a housewarming gift, then he and one of the guys who had worked with me at the register met me out back. They carefully loaded the car while we talked and laughed and I was on my way. It was some of the BEST customer service i have experienced. Corey and the others are the folks I will contact FIRST for all of my future furniture needs. I am grateful and feel very blessed.

Headed out to the Outlet By La Z Boy in Pickerington. Met by Cory/Store Manager in the store, been…read morelooking for a new recliner for a couple of months now. I'd been working with Cory on a number of occasions but he was busy today and Terry stepped in to help me. I was in the buy today mode. I had sat in the type that I wanted but had bought yet. I took the time to sit in the ones I had as potential candidates. Talked with Terry for quite a while about the different options. He was truly the Professional and helped walk me through exactly what I was looking for. A true professional, not rushing me but explaining EVERYTHING I wanted to know about my chair. Ended up buying today, will return tomorrow to pick it up. If you're interested in getting new furniture at quite the discount, this is definitely a great option.

What a lovely shop! The owner was so pleasant, she really made us feel comfortable and gave so much…read moreinsight on different pieces of furniture and much more! My son had a blast walking up and down the beautiful rugs and pointing out all the animal figures while my brother found the perfect floor lamp for his new home! We left today with a gorgeous floor lamp, a crystal candy holder, a stunning tea pot plus teacup and the owner gave my 16 month old son a dancing duck toy once owned by her son! Needless to say we plan several visits back (: I definitely need to purchase some of those tea cups!

Quality furniture and antiques, very fair pricing for what you are buying. The owner and staff are…read morewonderful. We have bought several large items here and have loved them all.

Much bigger than the other location, which is good and bad. It loses some of that sense of "cool…read morelittle neighborhood shop" and becomes more "generic mall home decor store." But, it's more interesting than your standard home decor place. And the cool stuff is there, just, well, spread out, and mixed with lots of furniture. They have the local stuff, the smartass sayings on towels, etc. And they have interesting items for your house. I was looking for a lamp, and didn't find what I want, but they had dozens of cool ones. Plus, lots of things to give me ideas for how to arrange rooms someday, maybe when we don't have to worry about Baby K spilling stuff... A couple of people came up to help me, which was nice, and they had good suggestions. Prices seem okay; a bit high, but then, it's Easton, and it's interesting stuff.

As a brand, Elm & Iron is great, but this location is not. I've shopped at each of Elm & Iron's…read morelocations in Columbus and Cincinnati and this location is not up to par. As someone who has bought a lot from Elm & Iron, this location makes me disappointed to have spent any money with them, as I'd rather support another local business that creates a kind and welcoming atmosphere to shop. Elm & Iron always has a great selection with some neat (though often pricey) pieces. Usually, the staff are friendly and helpful. At this location, that is not the case. Staff ignore customers and are quite rude. If this was the first location of Elm & Iron I went to, I'd be quite turned off by the brand and unlikely to stop by their other stores. If you want to shop at Elm & Iron, go to Clintonville or the Cincinnati shops, if in the area. Can't recommend the Easton shop.

I had never heard of this place, prior to my wife having me drive there…read more We were shopping for Christmas display items and I must say, I was very impressed with their inventory. For these to be seasonal items, they dominated a good portion of the store. The trees were beautiful, the lights were plentiful, and the additional assortments were both unique and charming. I saw a great outdoor display that will be great for making video greetings. Unfortunately, it's not in this year's budget. I'll definitely have to get it next year. If you haven't been through, be sure to stop by!

What a rip off! Bought a clock tonight that was actually broken and husband decided that he wanted…read moreenough to fix it. The outside sticker said one thing and the actual clock had a sticker that said $10 cheaper. Aren't there enough scammers in this world!? Infuriating! I am so sick of thieves!

Huge store. Love that the left half is their 50% off outlet. Easy transition into their current…read moresale section. Steve, our sales associate, was a breath of fresh air! He didn't pressure or nag me. He answered a few questions, hung back. I recommend him to others. I found a few chairs that fit my desired height and armrest requirements, but I'm still not sure if they were really the winner winner chicken dinner. And material, too. Do I want cloth or leather? Black? Ahhhh... Decisions, decisions.

So funny, because I was rolling around this review in my mind and decided on a 3. And of course, I…read moresee yelp currently agrees with me. That makes me feel better because I really wanted to like this place. First of all, it isn't the greatest location--a favorite area for outlets. They have a cool concept of 3 stores in one which is what brought us there originally. We wanted to check out the Fifty Off store next door. However, we decided to check out the Front Room Furnishings quickly. We were surprised they seemed to he having a good sale, better than when we had last visited the Polaris location. We were starting to get a little excited, and Kelli came over to help us. She was really nice that first day, although a little overbearing and pushy for my tastes. We got very close to wanting to purchase a couch that day. However, we had only expected to browse briefly and ran out of time before dinner. Pregnant women need to eat! So we decided to come back again and finish our purchase another day. It was the second visit where it went downhill. We had come ready to wrap up our couch purchase. However, Kelli was having major issues this time. Forget the customer is always right. She kept going out of her way to try to put me down and prove I was stupid, and she was smart. (Even though it was obvious at least once that she was wrong about something, saying for sure a couch was in one area of the store until her associate pointed out it was in a completely different area). I was rather irritated and thought my husband didn't notice her repetitive, rude jabs since she was primarily trying to do it behind his back. We ran out of time before pregnant hunger came back again, and then I was starting to have big doubts, especially about giving Kelli any commission with her horrendous customer service skills. As we were leaving I shared my concerns about Kelli and asked if he had noticed. He said he had definitely noticed, but if I was fine, he didn't want to sour the whole scene. He added that no she definitely wasn't treating you right, and that was wrong. So we both decided that we would either go to the Dublin or Polaris store or at least ask for a different sales person. However, it turned out that whole sour experience derailed us, and we never went back to purchase the couch during that sale. What I did like about Front Room, is that many of their couches are USA made. There are also a lot of customization features. But like I said, if we do go back, we are surely staying away from Kelli and probably this location in general.

Do not purchase furniture from this store. They delivered furniture August 19th 2025 and tore up…read morebrand new restored hardwood floors . As of today 11/2​025 they have not taken responsibility. They redelivered because the first set of living room furniture was damaged. First delivery was 07/2025. Floors were just completed 06/2025. They have gave me the run around ever since. Do not use this store for any reason. The drivers scooted boxes across the floor in the dining room to living room. Who does that ? No respect whatsoever.

great furniture nice staff overall great experience snacks were free and there was cookies candy's…read morecoffee and ice cream etc.

The store is amazing. The people who work there really know their stuff. The prices are the best I…read morehave seen in Columbus. You should definitely try here if you are in the market for furniture.

Always great prices for quality furniture! The sales people are really helpful and took the time to…read morehelp Me find what I needed

Ok well we waited a looong time for our LG microwave and when it finally arrived, the delivery guys…read morewere too lazy to move the range out of the way so they could install it properly. It wasn't even level, and they got wood shavings and dust all over my new gas range! Of course a call was made to the store, who referred us to their delivery people (third party by the way). They arranged for a different two delivery guys to come and re-install our unit. They moved the range and unplugged the electric outlet for safety (yay, good job). Microwave is now level and properly in place. Thank you to Dante and his partner! You get 5 stars for your hard work and prompt arrival! Thank you!

Beware! This store is a mess. I bought a dishwasher and refrigerator from them. I am 68 and no way…read morecould install these items myself. I paid for delivery and installation. They were supposed to move my old refrigerator to my garage. They brought in the new refrigerator and at some point during the delivery shoved a phone with a cracked screen in my face to sign. I couldn't even read it with the tiny print I assumed it was saying I had received the items. NO it said that they could cause any damage to my home and were not liable. BEWARE If you choose not to sign this agreement they will refuse to make your delivery. I have NEVER had any company do this. My back door was damaged and my kitchen floor was scratched beyond repair they stole my old refrigerator and they failed to install a moisture barrier on the dishwasher that is necessary to keep my countertop from warping. Big Sandy's reply to all this was well you are out of luck because you signed our waiver. I was talked into purchasing a five year warranty. I'm afraid that using that would be another nightmare. What more could they do and then tell me to stick it because I signed some cracked phone that says they aren't liable? Unless you don't care about your house and the stuff you bought don't shop at Big Sandy. Their policies are outrageous. I'm sure not doing any further business with them and I am going to the BBB about some of the things that have gone with the purchase and delivery of my items. Run don't walk to any other company.

Large store near Easton. A vast inventory with many brands you'd expect in a good store like Smith…read moreBrothers and Norwalk. Their staff is very friendly and knowledgeable and willing to spend a lot of time weigh you to insure you get what you want.

Sheila was amazing!…read more My fiancé and I stopped in this morning knowing only that we needed a dining room table, and not much else. We had not discussed size nor style prior to entering the establishment. Our entire experience here from entry to purchase lasted merely an hour, as we browsed and narrowed our search down to two tables. Sheila never followed us around while we were searching, but she did check in with us on a couple occasions to see how we were doing and to offer us bottled water. She was friendly, professional, and knowledgeable, and helped us to decide between our top two tables. My fiancé and I are extremely happy with the table we found here!