Do not purchase furniture from this store. They delivered furniture August 19th 2025 and tore up…read morebrand new restored hardwood floors . As of today 11/2​025 they have not taken responsibility. They redelivered because the first set of living room furniture was damaged. First delivery was 07/2025. Floors were just completed 06/2025. They have gave me the run around ever since. Do not use this store for any reason. The drivers scooted boxes across the floor in the dining room to living room. Who does that ? No respect whatsoever.

great furniture nice staff overall great experience snacks were free and there was cookies candy's…read morecoffee and ice cream etc.

What a lovely shop! The owner was so pleasant, she really made us feel comfortable and gave so much…read moreinsight on different pieces of furniture and much more! My son had a blast walking up and down the beautiful rugs and pointing out all the animal figures while my brother found the perfect floor lamp for his new home! We left today with a gorgeous floor lamp, a crystal candy holder, a stunning tea pot plus teacup and the owner gave my 16 month old son a dancing duck toy once owned by her son! Needless to say we plan several visits back (: I definitely need to purchase some of those tea cups!

Quality furniture and antiques, very fair pricing for what you are buying. The owner and staff are…read morewonderful. We have bought several large items here and have loved them all.

I had never heard of this place, prior to my wife having me drive there…read more We were shopping for Christmas display items and I must say, I was very impressed with their inventory. For these to be seasonal items, they dominated a good portion of the store. The trees were beautiful, the lights were plentiful, and the additional assortments were both unique and charming. I saw a great outdoor display that will be great for making video greetings. Unfortunately, it's not in this year's budget. I'll definitely have to get it next year. If you haven't been through, be sure to stop by!

What a rip off! Bought a clock tonight that was actually broken and husband decided that he wanted…read moreenough to fix it. The outside sticker said one thing and the actual clock had a sticker that said $10 cheaper. Aren't there enough scammers in this world!? Infuriating! I am so sick of thieves!

Huge store. Love that the left half is their 50% off outlet. Easy transition into their current…read moresale section. Steve, our sales associate, was a breath of fresh air! He didn't pressure or nag me. He answered a few questions, hung back. I recommend him to others. I found a few chairs that fit my desired height and armrest requirements, but I'm still not sure if they were really the winner winner chicken dinner. And material, too. Do I want cloth or leather? Black? Ahhhh... Decisions, decisions.

So funny, because I was rolling around this review in my mind and decided on a 3. And of course, I…read moresee yelp currently agrees with me. That makes me feel better because I really wanted to like this place. First of all, it isn't the greatest location--a favorite area for outlets. They have a cool concept of 3 stores in one which is what brought us there originally. We wanted to check out the Fifty Off store next door. However, we decided to check out the Front Room Furnishings quickly. We were surprised they seemed to he having a good sale, better than when we had last visited the Polaris location. We were starting to get a little excited, and Kelli came over to help us. She was really nice that first day, although a little overbearing and pushy for my tastes. We got very close to wanting to purchase a couch that day. However, we had only expected to browse briefly and ran out of time before dinner. Pregnant women need to eat! So we decided to come back again and finish our purchase another day. It was the second visit where it went downhill. We had come ready to wrap up our couch purchase. However, Kelli was having major issues this time. Forget the customer is always right. She kept going out of her way to try to put me down and prove I was stupid, and she was smart. (Even though it was obvious at least once that she was wrong about something, saying for sure a couch was in one area of the store until her associate pointed out it was in a completely different area). I was rather irritated and thought my husband didn't notice her repetitive, rude jabs since she was primarily trying to do it behind his back. We ran out of time before pregnant hunger came back again, and then I was starting to have big doubts, especially about giving Kelli any commission with her horrendous customer service skills. As we were leaving I shared my concerns about Kelli and asked if he had noticed. He said he had definitely noticed, but if I was fine, he didn't want to sour the whole scene. He added that no she definitely wasn't treating you right, and that was wrong. So we both decided that we would either go to the Dublin or Polaris store or at least ask for a different sales person. However, it turned out that whole sour experience derailed us, and we never went back to purchase the couch during that sale. What I did like about Front Room, is that many of their couches are USA made. There are also a lot of customization features. But like I said, if we do go back, we are surely staying away from Kelli and probably this location in general.

Typical Big Lots, but looking extra large. Plenty of…read morebargains, well, advertised as such. Shelves all somewhat stocked. Problem is everything is disheveled and strewn. It's Sunday morning. There are eight people walking around the building. Three work here. It appears like something went off in the men's restroom. Awhile ago. They've been open 1 hour. That didn't happen this morning. Do you check the rooms after close/before opening? I told the young man behind the counter. He grunted something then returned to playing on his phone. I'm guessing some pressing corporate zoom. He never moved. I told his buddy with the long hair, he was helping a customer, with another one waiting. No idea what the woman in the back was doing. I'm so bored, I checked 40 minutes later (yes, the Mrs. was in here 45 minutes) and still absolutely nothing's been done. Kind of a turn-off, I left. 06/24

Went to buy a few pieces of furniture tonight absolutely horrible customer service. The furniture…read moreacted like we were imposing on him and was a real tool. Never shopping at this location again

They have great selection of design furniture services is great fair prices atmosphere is good…read morestaffs friendly helpful their great for community

Wonderful store full of well-curated high-end furniture and accessories. Very happy with all our…read morepurchases and the customer service here.

This was my second time visiting this store. First time was a few years ago where I found every…read moreChristmas decoration I ever wished I could find. Every item I purchased from there I have received multiple compliments from and are sure to become family heirlooms. I stopped in again today just wanting to see what it was like when not in full Christmas mode. Same friendly, helpful staff. Still super cute with lots of tempting decor items. Wide range of price points... something for everyone. They have a few pieces of repurposed furniture that has been redone in a shabby chic fashion using chalk paint. They also sell the full line of chalk paint... which I will be back to purchase once I figure out what direction I was to take my repurposing items in. Today half the store was closed as it will become their dedicated Christmas section. Come back Nov 7th and be the first to browse the new merchandise! You will find me adding to our Christmas collection. They are one of the best Christmas merchandisers in Central Ohio, in my opinion. Worth the trip in!!! Buy local! More pics will be uploaded by me Nov 7th!

This store has beautiful all night pieces and it is in the heart of downtown with accessible…read moreparking and beautiful selections. If you are a collector or just want a few elegant pieces, this is definitely a place to go.

I recently purchased a living room reclinig couch from Value City in July 2025 and as of today I…read morehave not been able to enjoy it. it was deliv damaged and I called the store to inform them and was given a future date for a tech. The tech came out on or about 7/22 and agreed that it was the reclini mechanism and it would be ordered and delivered. after waiting 4 weeks I made several phone calls and even went to the store and was assured that it would be resolved. The latest call I was told if it's delivered by the end of October it'll be exchanged. well today I received a email that said I would not get it replaced or repaired due to customer misuse. how? since I called the moment it was delivered and was told by the tech. value city is horrible and your practices are terrible and you should be ashamed for this kind of service.

Delivery cost 180.00 for two men in a pick up truck delivered my furniture in the rain wrapped in…read moreplastic bags dragging water into my home carrying it to the back of my home Ian's telling me I needed to get rid of all the plastic my wife had to mop the floor while I started removing the plastic and using towels to dry off the new furniture not to mention they couldn't get it all into the truck so we had to repeat again an hour later my complaint has fallen on deaf ears I feel I shouldn't have to pay for a professional delivery not being scammed by such an unprofessional delivery service

Ok well we waited a looong time for our LG microwave and when it finally arrived, the delivery guys…read morewere too lazy to move the range out of the way so they could install it properly. It wasn't even level, and they got wood shavings and dust all over my new gas range! Of course a call was made to the store, who referred us to their delivery people (third party by the way). They arranged for a different two delivery guys to come and re-install our unit. They moved the range and unplugged the electric outlet for safety (yay, good job). Microwave is now level and properly in place. Thank you to Dante and his partner! You get 5 stars for your hard work and prompt arrival! Thank you!

Beware! This store is a mess. I bought a dishwasher and refrigerator from them. I am 68 and no way…read morecould install these items myself. I paid for delivery and installation. They were supposed to move my old refrigerator to my garage. They brought in the new refrigerator and at some point during the delivery shoved a phone with a cracked screen in my face to sign. I couldn't even read it with the tiny print I assumed it was saying I had received the items. NO it said that they could cause any damage to my home and were not liable. BEWARE If you choose not to sign this agreement they will refuse to make your delivery. I have NEVER had any company do this. My back door was damaged and my kitchen floor was scratched beyond repair they stole my old refrigerator and they failed to install a moisture barrier on the dishwasher that is necessary to keep my countertop from warping. Big Sandy's reply to all this was well you are out of luck because you signed our waiver. I was talked into purchasing a five year warranty. I'm afraid that using that would be another nightmare. What more could they do and then tell me to stick it because I signed some cracked phone that says they aren't liable? Unless you don't care about your house and the stuff you bought don't shop at Big Sandy. Their policies are outrageous. I'm sure not doing any further business with them and I am going to the BBB about some of the things that have gone with the purchase and delivery of my items. Run don't walk to any other company.

Just recently had an encountered with the "owner" of the store. At least he stated he was the…read moreowner. He was extremely rude and verbally abusive to his cashier at the time of my visit. Next time I come in there I'm going to make you famous on TikTok Mr. "owner". I've been reading a lot lately that the owner of the store is extremely rude and I can say and vouch that those reviews are true! The owner is not helpful He's condescending and unapproachable. If this is truly a family-owned business then that means that the owner is a Zettler, right? I'm curious do all the other Zettler hardware stores treat their customers and employees as rude as this "owner" did? Best to steer clear!!

We have been going to Zettler for years and have always been very happy with the service and…read moreselection and quality I would specifically like to thank Mercedes at the front end who is always so gracious and patient just a wonderful representative of the zettler and ACE also Austin and the gentleman with a musical clef tattoo he made a screen for us that was excellent. This is definitely a neighborhood hardware they even have popcorn! Very good value especially with being a Ace hardware reward customer I highly recommend