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Mills William L, MD

5.0 (9 reviews)

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OrthoSC - Conway  - Our new buildig in Conway!

OrthoSC - Conway

3.2(12 reviews)
0.5 mi

On December 11, I went to Ortho SC with excruciating back pain and could barely walk. They took…read moreX-rays of my spine and told me everything looked fine. I was given a muscle relaxer and prednisone and told the MRI department would call me to schedule an MRI--$460 with insurance--and then I was sent home. That night, my pain became unbearable. I suffered severe muscle spasms, got no sleep, and was in so much pain that I cried repeatedly. When I called Ortho SC first thing the next morning to explain what was happening, I was told they could not help me and that I should go to the emergency room. When I asked about the MRI, I was brushed off and told someone would contact me. I had to push to be transferred to the MRI department myself. There, I was told the next available appointment was December 22--nearly two weeks later. I was informed that there were 66 patients ahead of me and that my pain did not warrant any urgency. Being told to live with this level of pain for weeks was not only unacceptable, it was inhumane. When a complaint management representative finally called me back, her response was simply, "If you're in that much pain, go to the ER." This was after Ortho SC had already taken my insurance, performed incomplete imaging, and sent me home with no answers and no plan. I have never felt so dismissed, abandoned, or powerless by a medical provider. Out of desperation, I found a spine specialist on my own and was seen the same day. They immediately took proper X-rays, including a front view that Ortho SC never bothered to do. The doctor showed me that my spine was shifting to the right and that I had two compressed discs at the bottom of my spine--conditions Ortho SC completely missed. I received injections that actually helped my pain and was given a clear, competent treatment plan. This experience highlights everything wrong with large, corporate-style healthcare practices. At Ortho SC, patients are treated as numbers, not human beings in pain. I will never return to Ortho SC, and I will actively warn others to avoid!

My husband had a procedure scheduled and when we went to check in at the front desk, the…read morereceptionist Shelly had a miserable face on, no good morning, no smile and made it very obvious she wanted nothing to do with her job. She was loud, made the entire waiting room hear our business, it was such a bad experience that we needed to speak to office manager. Both me and my husband have used this office with no trouble before but due to Shelly's attitude being tolerated by the office we will not be back.

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Mills William L, MD - sportsmed - Updated May 2026

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