Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle Toyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably. read more

If you want to be overcharged and sit for a long period of time this is the place to go!! Not professional in the least!! Do not recommend ever!! read more

Military and retired. Dont go here expecting anything if there are rebates do not go in the finance office unless its shown before you go in. Honesty and integrity doesn't matter here. I told them submit my credit to Toyota only. I was promised my credit will not be submitted anywhere else. They are why dealership finance isn't trusted or dealerships. I was told no rebates available then find out it's not even Toyota financing and rebates available not given. i was lied to and it's a company called south west Toyota financing. I was lied to bought the car. Had two small children with me and they were tired and that's where your switched. I'm telling yall because this matters read more

I had a 9:00 appointment and was told it would take about 2 hours to complete the service that included oil chang, tire rotation and a recall for th screen monitor. I have been waiting 4 hours and 15 minutes as of now. I have asked about the status and was told they will check. still waiting. this is bad service read more

I live outside Washington DC and drove 9 hours to purchase the car back in 2020 since my family has been giving Milton Ruben business for many years. Very friendly staff and finance manager that convinced me to buy the extended warranty & service knowing that I live in Maryland. They assured me there would be no problems getting the regular maintenance covered. 1. Immediately after driving off the lot we noticed that the interior side of the back door was badly damaged, which we got pushback to get fixed. Eventually after speaking at length to Ronnie they agreed to fix which resulted in yet another 9 hour drive to Georgia. 2. The service plan they pushed me to purchase is apparently not required to be honored in Maryland since it's an outside company not directly managed by Toyota. After many lengthy arguments the Maryland dealership agreed to honor it but would charge me the "remainder." We finally spoke with the CFO of Milton Reuben (Karla Faegin) who was very nice said that she would honor what the Maryland dealership would not pay for that is covered under the service plan. 3. Most recently I was told by Toyota in Maryland that at 66K miles it is due for transmission fluid flush according to the standard recommended maintenance plan of someone driving in the Washington DC metro area. According to Milton Reuben service manager (Todd) it wasn't actually due for it at 66K miles unless I do towing. As a result, this service plan is not covering even though I was told it was recommended maintenance. When I asked Todd when it is due, he didn't actually know and said he would need to look it up. The Maryland dealership showed me the screenshot below that it was recommended maintenance based on living in the Washington DC metro area. Why would two different Toyota dealerships say two different things about what should be standard knowledge of the general maintenance schedule? Bottom line is someone is lying, and I have escalated up to Toyota corporate to get to the bottom of this. My trust in the Toyota Milton Ruben brand is gone. (and have attached a screenshot of the "recommended maintenance" per Toyota guidelines!) They seem to be friendly with you when you are bringing business to purchase cars, warranties & extended service plans but don't look out for you when issues actually arise. Beware of the typical dealer sales tactics, especially if you do not plan to reside in Augusta for the duration of owning your vehicle! read more

I purchased a battery and the lifetime battery warranty; I went to them because my car wouldn't crank and I had to get a boost to get it to crank. I went to service they put my car battery through the battery tester and they said it was good. Next day drove and cranked my car twice the next day and it was fine but on the third time I went somewhere and tried to crank the car it wouldn't crank. Nothing was left on to kill the battery. It's just a bad battery. At Toyota the store sign say close at 5:30 but I got to the store at 4:58 and they said that they close at 5:00. The service representative was unbothered by the fact that I spent 3 hours on the day prior and now I'm back less than 24 hrs later with the same issue. Ask for service manager, he's gone, ask for parts manager, they gone. No care for their customers safety and poor service after the sale of their battery and the lifetime warranty. If I could give a zero I would. read more

Milton Ruben Toyota - TrueStart Battery - Car Dealers Near Me - Augusta, Georgia

The service is terrible no one acknowledges you when you come in. I have never been to an auto dealership and you're not immediately greeted or acknowledged. At every Toyota dealer I have done business with you are greeted by someone and the service department have personal checks you in if you have an appointment. read more

WORST DEALERSHIP IN THE WORLD DO NOT TAKE YOUR CAR HERE!! They told me it would be $75 for a door handle on the phone, then charged me $475 for the install and tried to upsell on all sorts of stuff!! I waited over 2 and a half hours before they told me they haven't even started on my car yet, and their solution - "we'll take you to enterprise to rent a car"!! Poor transparency, horrible customer service that does not value your time. DO NOT RECOMMEND. read more

Sale manager steals from senior citizens. jack Peterson, salesman, His sales manager is a thief and very disrespectful. We had a deal made.but Sales tax was less in South Carolina. So salesman had to have dishonest sales management re write the sales agreement. this dishonest manager added $500 to the sales price , tried having us sign the deal, to steal half the tax saving from this senior citizen. I wish salesmen would have said something, but didn't. Very dishonest, and very much lies to customers. Better Business bureau is the next stop. read more

I really wished I looked at these reviews!! My car was perfectly fine! I went in to get 4 new tires and I didn't require the alignment but it was recommended for the new tires so I got it and since then my car has started making this weird noise and my alignment is OFF! read more

I purchased a 2024 Toyota Tacoma Limited Edition from this dealership and customer service was fantastic start to finish. Straight forward pricing, no gimmicks or last minute additions or charges. read more

I will never have my car serviced here again. I only came here because I have a new car and the first service was free. I sat in the waiting area 3 hours for an oil change and they patched a tire. Then to top it all off, when I got my car back, there was a dirty handprint on my seat! read more

Milton Ruben Toyota - Car Dealers Near Me - Augusta, Georgia

I have used MIlton Ruben for service since I purchased my 2021 Tacoma. In my last three visits the service department has become slower and slower. Today I waited 2 1/2 hours for an oil change and tire rotation and then was charged $101 when the service web page indicated $89. On the bright side my service rep was friendly and efficient in her duties. Moving forward I will be getting service elswhere, my time has value as well. read more

Everyone has been polite, however the delays at the service department are excessive. Even when scheduled with appointments the wait time can take up to two hours. I recently had a tire leak and went before opening and waited two hours for the repair or replacement. After two hours, and after being told it was being worked on, I walk back into office three to see my vehicle was parked outside and the rep states I have no hazard warranty. So no work has been done. While there is a mixup with the name, it took all of 3 minutes (after he finally looked it up) to verify I do have hazard service. I had to leave for another appointment to come back. Called and spoke with service manager and voiced concerns with why my info wasn't verified before two hours of wait time was lost. This is the second time this has been an issue. I have now been waiting another hour and a half to to have the tire replaced. Don't buy warranties with them if you can avoid it. Service use to be better but that was at least two and a half years ago. Just because they act nice doesn't mean the waste of my time isn't an issue. They also accepted walk-ins for service checks in the past but stopped that at least a year ago if not longer. Please get more help if it's that busy. ​ read more

Very terrible experience. My experience with their service/parts department (specifically management) was so unbelievably frustrating that I sold my Toyota and bought a brand new Honda down the road. Please take it from me, you DO NOT want to do any business with these people. I would buy a horse and buggy before I ever set foot in Milton Ruben again. read more

Hands down best car buying experience I've had in 20 years! Abraham Pacheco and manager Paul Nopper got me an awesome deal for my son on a new Corolla. Plus they are not adding any crazy "market adjustment" prices like Kia who is adding $8K to their Rio base model. Toyota team had me in and out within an hour, which included a test drive! Look forward to picking up the car which arrives within a week from the factory. This is how you sell cars! read more

Milton Ruben Toyota - Car Dealers Near Me - Augusta, Georgia

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forgot the sales person's name kind of an Hispanic guy may be Italian where is really really tight shirts like he's washed him in hot water or his little brother shirts makes himself look like he's real buff. He pokes his chest out real douche bag flirted with my wife the whole time I was up there, basically bow down to it telling me that he was going to get me approved but the whole time he couldn't keep his eyes off of my wife and basically tells her or tell me he couldn't get me approved but he can get her approved but my score is almost 50 points higher than hers but yet he couldn't get me approved so now I go back to the dealership there she's trading the car in and I'm getting screwed out of the deal. I don't know who he is, but I will definitely list his name when I find it. scumbag, the dealership is a scumbags read more

Service Department Review: The service department conducted a diagnostic on my vehicle and provided feedback on a non-existent issue with my vehicle that would have costs me $3K+ dollars to fix. When I took it to another mechanic to get a 2nd quote and opinion, the mechanic told me it was another issue and there was no issue with what the Toyota service had diagnosed. I'm appalled at this dealership trying to scam me and diagnosing something that wasn't the problem in order to charge $1000's of dollars to customers to fix something that wasn't broke and not getting to the crux of the issue in the vehicle. Shame on you Toyota for your dishonest service department mechanics!!! read more

DO NOT TAKE YOUR CAR HERE GOR SERVICE!!!!! We literally took our car over for a manufacture recall and one month later my car was giving all kinds of error codes. Took our car back over to the service center and was told it was spark plugs only to call them multiple times 4 days in for them to tell me I needed a new motor on a 2019 Camry. I can't help but feel they have no idea what they are doing over there and messed up my car brought it in drivable and now it is trash! I'm so devastated! if I could give zero stars they would be so deserving of it! read more

I visited this dealership on 05/23 after a coworker recommended. I was briefly looking at a few cars and waiting to get my car appraised. I went over to a tent that was set up where multiple people were at. I was greeted by three females who informed me it was a closed event for "THEIR EMPLOYEES". The females were very unprofessional and rude towards me. After about three minutes of waiting, two of the three girls began bumping their hips and dancing. DISTASTEFUL and so unprofessional. I HAD ENOUGH. I quickly took my business elsewhere. read more

Worst customer service ever. I waited for 3 hours for my car serviced. Final asked for the shuttle service home, he told me my car would done within hour so it wouldn't make sense for me to use it. Waited for another 2 1/2 hours and asked for shuttle service again. The was very reluctantly said that my car would be finished in another hour so I should've stayed there. Very frustrated, they shouldn't overbooked the appointments. Very angry read more

BUYER BEWARE. Voted #1 in customer DISSATISFACTION! Terrible place for service! We took our car there twice and both times, it came back worse than we left it. Should have learned the first time, but you want to believe that maybe it was just a bad day. NO! Two times confirms it. It's incompetence combined with a total lack of concern. Service manager could not have cared less when we called to express our concerns. For every 1 thing they try to fix, they'll cause 2 more for you to go home with. read more

My wife decided to get a suv and sell her 2022 Honda civic due to us having a baby and she found a suv she liked but here were the problems... 1. They said she put cash down ($2,000) when she did not by this time we had already got a loan for the remaining balance on the car meaning we couldn't get more than what was owed and they tried to blame her when it was their worker who did the paper work wrong causing a world of hurt for us and arguing with them 2. The 2020 RAV 4 we purchased they tried to make her literally cry because the man she was dealing with had to rush to the ER for his wife...it's a business at the end of the day so probably not the best way to negotiate with a post partum women, VERY wrong to mess with a woman's emotions like that for money gain 3. The RAV was messy, no mats, scuffs, scratches Like y'all really look that thing to a drive through car wash and put some cheap armoral on it talk about quality in what you sell gladly she has a husband who can fix where y'all lacked 4. You gonna sell her a suv as a new mother with some off brand tires? I've never seen or would ever buy a tire called "Kelly" talk about caring for your customers giving them good tires to be safe these things have some odd tread and just like the dealership they are odd as well it's sad people and dealerships like this exist TERRIBLE EXPERIENCE read more

my suv has been in the shop now for three days no calls back I had to call them. never got a person from repair service on the line. this is the second time within 2 years my service engine light has come on and no loaner car. that not acceptable. I am furious at this point read more

Warning: for service, take your vehicle elsewhere. Twice had oil changes done and both times had leaking on my driveway. Had to go back twice and have them fix the leak. Waited hours for them to do it. read more

Over the last three years the customerservice in the service department has gone downhill drastically. Their turnover of Service technicians that they assign to you is nonstop turnover. Even the managers from the service department are nonstop turnover. Then I bring a coupon for a synthetic oil change two weeks ago and they refuse to honor it making some excuse because of the type of vehicle I have . I own a 2006 Highlander and a 2011 Tacoma truck and I've always been able to use coupons at other Toyota dealers in Florida for synthetic oil changes but this dealership in Augusta refused to honor it. I make appointments all the time to have my vehicle serviced yet I still wait just as long as people that just pull up to the dealership for service without a appointment. What is the sense of making a appointment if I sit there in the drive-up bay for 15 minutes waiting for somebody to come to my vehicle and then I wait another 1.5 hours for an oil change even though I've made an appointment. Very poor customer service in the service department and your turnover rate is ridiculous. I've gone to the Toyota dealer in Southwest Florida for 15 years with my Toyota and I had the same service representative all that time and they honored their coupons as well. And you will spend a long time trying to get someone to answer the phone at Milton Ruben Toyota. The phone will ring and ring many times before someone answers. Or you are out on hold for way too long. This entire dealership-service department-customer service all need to be flushed down the crapper and start over from scratch. Horrible customer service all the way around. I've even complained to managers yet the customer service gets worse as each month passes. read more

I scheduled an oil change at this service department. They agreed to change my oil when they accepted the appointment. The problem is that they didn't change my oil. They just looked at my floor mat for an hour, which I can do myself. The service manager acts like I'm an idiot for thinking that they would do work that they agreed to do. Now I have to get my oil changed somewhere else and waste another Saturday morning. read more

Simple 40k miles service on a certified vehicle maintenance plan. Gave me a black and white copy of the service report that is color coded for customer to see green for ok . Last item was a windshield wiper check that was marked in good condition. I went to look and it is in strands- shreds! If that was the service level for visual did my tires get rotated or my fluids checked? I was quoted $170 to see why from washer fluid drizzling from spray head. I denied this and told my son who put compressed air to the lines to sprayer and cleared them out. Needless to say i will never know if anything was done. Last time i go here- going across the river from now on. read more

Wow! There sure are a lot of negative reviews on here. Looks like most of them are possibly for service and service wait times. My experience however was the opposite! My family needed a replacement vehicle for a total loss and pretty quickly before school started back up. It all started with some online shopping and checking the availability of a vehicle. At the time I was working with another dealership who was giving me a pretty decent discount. I mentioned what we were paying to Stephen Person and he checked with his manager who authorized to send us a counter offer. Let's just say it was $1,500 lower than the other deal. As we were going to be travelling 3 hours to get there, I asked for "proof of life". He quickly sent me pictures of the vehicle and the VIN. Stephen was able to hold the keys personally until we finished the deal later that day. I was able to scan and photograph some of the info needed for my paperwork, so that once we got to the dealership, finishing the purchase/transaction only took 30-40 minutes. The car had already been "gassed up" and detailed - it was ready to go!! Thanks to Stephen and Milton Ruben Toyota for such a great deal and making a long distance transaction quick and painless!! read more

Since it's the local Toyota dealership in the area, I brought my vehicle here for service last month for an air conditioning issue. The next day came back to pick it up and was told the solution has been resolved and if there were any issues bring it back. Mind you after service my vehicle continued to leak fluid but the ac was operable. Fast forward to this week, the air conditioning completely goes out. Return it back for service and was informed the air conditioning system was leaking and needs to be repaired totally. Same situation but an extreme difference in cost. As a customer, I baffled at how this issue was missed the first time especially if the system was showcasing the same problems. Disappointed is an understatement of how I feel about the quality of work the service department delivers. read more

Amazing experience with purchasing my first new vehicle. Craig was very helpful in answering any questions and crunching numbers with me. He knew exactly what vehicle I was looking for and had it already parked in the front of the lot for me to look at. He was not pushy at all and made my husband and I feel welcome and informed. Only thing that was pushed was one of the warranties, but it wasn't anything to ruin my business experience. I would 10/10 recommend purchasing a car with this dealership. read more

Milton Ruben Toyota - Craig helping me seal the deal on a Rav4 - Car Dealers Near Me - Augusta, Georgia

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Terrible advertising. This dealer gas a truck on there website that was pre-sold. I chatted with some on their website and they stated that truck was on site. Drive all that way and the rude breaded salesman states they have no brown truck online. I had to show him. Then as rude as ever he looked it and said, oh thats was purchased in advance. Why would you advertise a truck on you website that's not really there or even for sale then be rude about. They lost my business for sure. read more

My hybrid car was serviced promptly at this Toyota car dealership. This business offered a stellar customer service and fair price for the quality of the service offered. I came at the opening at 7:30 a.m. without an appointment on a Friday. There was already a fast moving queue. Within five minutes, my car was going to the car repair department with a pleasant Service associate. This car dealership was well-organized with a streamlined process and clear signs about where to go. At the beginning of the queue, there was a dispatcher to orient you between their two lanes. The bill was $136. The staff did a tire rotation (~ $22) and changed a $30 light bulb at the front of my car. The multi-point inspection was complimentary. The remainder of the bill was labor costs and taxes. The knowledgeable staff also puts back within one minute my dashboard in mph (US standard). Another car repair had changed my dashboard to km/h (European standard) while trying to reset the screen "maintenance required". I was also given a courtesy shuttle twice by the friendly and customer-oriented Phil while my car was being repaired. Once my car was ready, I paid immediately as there was no queue. There were two service-oriented cashiers. I will certainly be back to service my car there. On a side note, I noticed the vast majority of their negative reviews has no profile pictures and few reviews per reviewer. It makes me question the veracity of those postings... read more

My wife took our 4-runner in for a routine oil change and two days later I'm stuck at the gym with an oil light on and a complete puddle of oil underneath the vehicle. She had a 830 appointment time and it still took two hours. Not because the service was slow on the vehicle but because she had to wait extra time for someone to do paperwork. I'm understanding and know mistakes happen but how they'll handle this situation is depending on how they take care of the situation. I would strongly advice just paying for your oil change else where so you do not have to deal with being stuck somewhere with a puddle of oil under your vehicle and possibly causing further damage from techs who can't perform a simple task. I would hate to see something more complicated done and see the finished job. Contact me ASAP . Update: They took care of the vehicle and delivered it back to my place of work the same day. Still waiting on a resolution to the garage situation and to be reimbursed for the tow but so far so good. I would still be hesitant to take a vehicle here but at least they seem caring and willing to make it right. Updated from 1 star to 3 until we figure out when the other two issues will be handled. read more

Had an appointment for 7:30 for 3 factory recalls on a car I bought that were never performed on the Prius.The car was ready by 1pm. Fast, prompt. read more

M.R. Did transmission work(replaced clutch) less than 600 miles later it started to slip and fail. I took it back and said " I am not looking to get it repaired for free, but you shouldn't make a profit off fixing it" the first repair was around $1,300. The management agreed to help and said " I will only charge you $75 a hour instead of the standard $95 Per hour." Well the cost needed up being the same amount of money$1,300 because he( Manager) increased the amount of time it took to complete the job...as you can imagine I was shocked a dealership would actually do this. After your factory warranty is over, FIND ANOTHER REPAIR SHOP! They get one star because i am a forgiving person and karma will catch up to the owners and management. P.s. they sell cars and trucks @ almost cost, they make-up for the lack of profit on sales Through the maintenance and repair side of the dealership. read more

I had an issue picking up my car after routine service was completed and they were kind enough to deliver it to me. There was no shuttle due to COVID, but they figured out how to help me. It really made my week! read more

Multiple issues. First and foremost having to do with oil changes. We've used them a few times, making early morning appointments only to arrive and wait for 3 hours, watching walk-ins get in and out before us. Finally swore to never return. Well, against our better judgement, we returned for a small issue on one of our cars. We were charged $254 to have a $4 fuse replaced. What a rip-off. I suppose the second one is on us as we didn't realize we'd be charged $250 for "diagnostic" and "labor" on replacing a fuse. Will NOT BE BACK. read more

Not happy with my car buying experience. The salesperson was great but finance got me. He did the whole act and I feel for it. Making calls and typing away making it look like he was getting me a deal. Giving me something free that I actually paid for. Had to cancel part of the contract later. And there is no cooling off period with this company. That should have raised a flag to begin with. Once you buy it, its yours. No take backs. $7000 goes back to my car purchase. But my car payment remains the same. SMH. I will never go back to this dealership again. Will take my business to North Augusta. read more

I went to Milton Ruben because I saw online they had a Toyota CH-R in the bronze color I wanted to look at. The salesman opened the car and let me sit in it -- then opened the hatch and there was a tipped over Red Bull can and other trash. Obviously they don't care what happens to their cars on the lot. I liked the car and the salesman ASSURED ME if I bought it the car would be "spotless" and that is a quote. On the way to the showroom he told me and my son he "didn't play games" and would get me the best quote. He came back with STICKER price. We just laughed. He asked about financing and I told him I was paying cash. He said that was different and came back with a little better price. I told him I was going to trade a Honda Civic Sport Touring and he said they wanted to see it. WE LEFT. Looked at some other dealerships and finally went back to check on my Honda Civic that was in for service. Since it was still sitting on the lot and they hadn't touched it I asked them to tell me what they would give me for it -- got a quote -- called the Toyota place and over the phone agreed to a trade plus cash price. They had previously agreed to give me the all weather mats for the Toyota. Dummy me -- I thought that mean ALL of the all-weather mats -- floor mats AND the mat for the back hatch area. Took the Honda to the Toyota place and when I asked about the FREE mats they said they could only give me the floor mats not the mat for the back hatch area. I was not happy over such a nit picky thing but agreed. They said they would order them and I could pick them up the next day. The salesman said he was getting my new car cleaned up. We finalized the deal and I left. My son and I both were exhausted from all the dickering and hassles. Later the salesman called and told me THEY DID NOT MAKE ALL WEATHER FLOOR MATS FOR THE CH-R. I went online and they absolutely DID make them. When I called the salesman back and told him he made up some story about different dealerships were in different regions and carried different parts. Turned out the man working in parts was clueless and didn't know how to order the mats. When the REAL parts guy came back he ordered them -- also price matched an online price for the back mat AND gave me a key chain. Bob was SUPER NICE. By the way -- my new car was FILTHY. If that is what "spotless" looks like I obviously am confused. The car had pollen caked on the inside of the doors, caked on the painted parts and gaskets inside of the hatch area and the engine compartment was positively covered in pollen. IT WAS DISGUSTING. When I went back to get the mats I saw the salesman and told him the car was dirty. He made some excuses and NEVER OFFERED TO CLEAN IT. I'm a 73 year old woman and had to go home and clean that caked on pollen off of my brand new car. While I was doing the paperwork I told them I wanted the car in BOTH my name and my husband's name. They said THEY COULD NOT DO IT but I could take the registration and title to the DMV and have his name added. I did that AND NOW I HAVE A TITLE SHOWING MY CAR IS A USED CAR all because they were too incompetent to put it in both names when I bought it. Obviously "NOT GOOD" isn't bad enough for a review of this dealership. I will NEVER take my car back to Milton Ruben in Augusta, GA. I will TRY the Toyota dealer in Aiken, SC or drive to Columbia, SC. AND I DO NOT RECOMMEND BUYING A CAR FROM THIS DEALER. It's too much hassle and they always make excuses and obviously they don't care about the cars they have on their lot which potentially could be YOUR new car after they mistreated it. read more