I came to guitar center about 5 years ago when my two kids wanted to learn drums and guitar. I would sit and visit with the lessons lead and eventually ,I decided I should take lessons as well. I was matched with Xy. I love her energy and passion for music. She is an incredible teacher! I've purchased several guitars, and drums from this location and appreciate the expertise of the staff. They have several faces that have been constant through the years and I appreciate their kindness and patience when I have questions. I highly recommend them for your music needs. read more

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The guy at the repair desk was condescending, unhelpful, and downright rude at times. I purchased a beautiful PRS and some elixir strings around the holidays, and noticed the action was way high and even after trying to change it myself, it was still not to my liking. I missed the return policy so I was fine paying for whatever was wrong with it. I drove half an hour to this location to get it checked out, and the guy was super condescending to me the whole time. I'm a young guy, an intermediate player, and I don't know much about the technical side of guitars, but damn, was he really making me feel stupid. Dude was rolling his eyes at me every time I said I didn't know something. I bought a kapo and a guitar strap, and the guy checking me out was on the phone with someone else the whole time. If I'm going to buy a guitar I'd honestly rather drive twice the distance to the Chicago location. The guys over there are dope and ACTUALLY helpful. Anyways, support local businesses. read more

I recently bought a used Digitech BP90 and boy lemme tell you, this has to be the worst way I could've EVER spent my money, and it's not the fact that it's an old used pedal, it's because this very Guitar Center listed it as good. Keep in mind, they rate things as "good" because it's fully functional with some cosmetic wear, which they are partially right about since it did have pretty neat sticker on the front and some velcro on the back, but when I received it and plugged it in it barely worked. The right footswitch wasn't functional, along with the expression pedal which was completely dead, the left footswitch had maybe 2 clicks left until it died. So I called this Guitar Center earlier today and asked if I can get a partial refund to help pay for repair costs since I plan on keeping it to fix it up. The guy said "sorry, we can't do that you didn't pay for pro coverage". I know that's a lie it was listed as fully functional and I received it as barely functional. I can't be completely negative though, the guy did sound very nice and respectful. So I'm over here, feeling scammed after being sold a piece of junk that was listed as the complete opposite of complete junk. Never buy from used Guitar Center, if you want used gear just go to Reverb. I also recommend Zzounds or Sweetwater for new gear instead of this place. read more

When you enter you will see bass,guitar,drums and much more this is a great place for musicians to come. There's even guitars for kids,I love this place. read more

Huge thanks to the Brookfield Guitar Center and especially their tech, Steve. He listened to what I needed, explained everything clearly, and when I picked up my guitar it played better than ever--like a brand-new instrument. His work and attention to detail brought back my excitement for playing. If you need someone you can trust with your guitar, Steve is the guy. read more

Great store, everything that a musician needs is in this store, great quality equipment!!!

I am not a professional musician and this is really a hobby to play guitar. Walking in would make anyone's jaw drop with the huge selection of guitars. All of the major and perhaps not major brands to support beginner price points to the series musician. Not just guitars as there was a fairly good selection of drum. Every guitar accessory that you can think of they have. You can pick up any guitar and plug it into an amp and strum. I was greeted within minutes of walking in asking how they can help us. I was looking for an amp and he took the time to ask what my needs are, what type of music, etc and then took me over to a few options that may fit my needs and explained pros and cons. He spent a good 15 minutes or more with us to answer any questions. We then looked around and picked up a few guitars to play. Overall, I was impressed by the service, knowledge and inventory of the store. I didn't feel anything was overpriced for a brick and mortar store over online, and the benefit of being able to hear and pick up the instrument outweighs any little savings from online purchase in my opinion. Loved the place... read more

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I do not recommend coming here. We came to return a guitar and they refused to give a full refund. Nothing is wrong with the guitar and it cost $400. Terrible service! read more

I bought a Yamaha digital piano. The salesperson was extremely helpful in helping me choose from their wide selection. I am really enjoying my new piano - it is perfect for my needs. I found the store to have a great selection, great prices, and really helpful people. read more

Guitar Center - Musical Instruments & Teachers Near Me - Brookfield, Wisconsin

I purchased my daughter a new guitar in October and paid extra for a warranty. The guitar stopped working--it has some electrical glitch. That happened in two weeks after purchase. We drove an hour to bring it in for repair. Guess what? They did NOT honor the warranty and instead, sent a kid home in tears. Screw these clowns. I'm thinking of suing them, so if you're also screwed over by them, reach out to me. Horrible business practices and terrible customer service. read more

I know just enough to be dangerous. I had a little problem with my acoustic and Guitar Dude (thick dark blonde/brown hair and beard, average height, fair complexion) was super helpful. I appreciate that he took the time to show me what was going on and teach me a little. I also saw a few guitar tools/accessories and I picked those up. Great service. Super huge thanks for the patience of Guitar Dude! read more

Guitar Center - Front of Guitar Center - Musical Instruments & Teachers Near Me - Brookfield, Wisconsin

I agree with others. I was very uncomfortable there. Staff is not overly friendly. I was there to spend $4000 on a drum set for our church, and did pick one up, but did not like the way things were handled. I also had traded up to a new synthesizer, and also did not feel welcome there. I have bought several guitars and a couple of amplifiers, and lots of accessories from Musician's Friend, and will continue to do so. Prices are the same, as well as free shipping. When I had to deal with someone in person, they were extremely friendly and took care of the situation. read more

I'm a / was a first time customer of The Guitar Center in Brookfield and at first, Tim was great. He answered all of my questions and steered me towards a good set. We agreed that I would return in a day or so to place the required deposit and to order the drum kit that he helped me choose. I called and he informed me that he had even better news for me; the item was found $50 cheaper from a competitor and I was going to receive this additional discount. I was over the moon! He needed to speak with his manager around how to setup my sale as I was asking for a layaway. I was fine until two days later I can't get him on the phone. So, Saturday is here and I decided to visit the store where I run into Tim and he states that the set is not on sale any longer and there's nothing he can do. I don't get argumentative, I just say thank you and leave. I'm happy I learned early on how TGC treats customers. That they won't stand behind a deal. This was luring, shady, unprofessional and just wrong to not own up to your error or stand on your WORD. At the end of the day, that's all any of us has. OUR WORD. So, good news, I immediately drove over to a competitor, found a beautiful set with hardware and placed a down payment on a wonderful set of drums. Oh yeah, I paid extremely lower and received excellent customer service!! I'll definitely shop at this new spot but Guitar Center, Forget about it!!! Goodbye Guitar Center Hello and Thank you UNCLE BOB's!! Peace.... read more

Guitar Center - My new wood grain set! - Musical Instruments & Teachers Near Me - Brookfield, Wisconsin

I took my guitar in and selected strings the salesman indicated were "higher quality". He said it would be $15 additional to restring it for me. I purchased the strings and was going to do it myself. I got too busy, so decided to take the guitar back in ( with original strings on) to be restrung. I indicated the strings to be used were in the front pocket of the case. Instead of using my strings and charging me $15, they charged me $25, and said that they always charge that for restringing. Come to discover, they didn't use the strings I had previously purchased, and no one could tell me what type of strings they used. In addition, I got it home and discovered they had restrung a left handed guitar for a right handed player. No apologies or compensation for my time. I won't be back. read more

Jason helped me to buy a great Martin! (patient and EXTREMELY knowledgeable). They also gave me an exceptionally good price! The entire team was great! read more

Usually have what I need in stock. Sales associates are super helpful. Lots to look and and experiment with there. Great place to expand your musical horizons. read more

Came in on a Wed. morning...first one in the store @ 11:02 AM. I was in the market for a pair of active speakers...I had cash to pay, and frankly am an easy sale if I'm treated well and the salesperson is knowledgeable... There was only 1 person working in that department... He pointed out a pair that he recommended...I put my trust in him, and with a quick demo, I was ready to roll ( as i said, I'm a real easy sale) Well, another customer came in, and then another. I was put on the back burner...after 40 minutes of waiting for a demo, I asked how much longer...he said a few minutes. Waited another 20, and said "F- it" I was done! I personally managed dealerships for decades. My philosophy is that no one should have to wait for someone to take their money...if you're ready, then business should be ready...people can go from a hot prospect to an ice cold "walkout" in a short time... Managers should be aware that money that was almost on the table was walking right outside their door...why even advertise to bring in sales when you can't even take care of ready buyers...went elsewhere, and within 20 minutes had a better deal and on my way home with superior service...it would take alot for me to even think of ever walking into that store again~ read more

This place is amazing! A stunning array of guitars. There's no pressure from staff, but super helpful when you ask for info or want to play any instrument. I could hang there all day. I also found a guitar I was looking for that no other dealer had in greater Mikwaukee. They gladly put it on hold for me and I came back the next day and bought it. Great place. Great service. read more

This place has high quality Equipment for any level of interest in music whether your beginner or professional this is the place to go for music production. The staff knows what they're talking about and they even have places for you to test the equipment pretty well for as long as you want so you can really feel comfortable with your purchase. I will definitely be making another visit to Guitar Center. read more

The staff is rude. We got yelled at for NOT parking in the fire lane for a pickup order. The staff member had to walk an extra 10 steps to our car for curbside delivery and he was NOT happy. He also told us that next time we want to order, we should wait until we're actually in the right spot to indicate that we're here. We said it's illegal to park in the fire lane. Lucky for him there won't be a next time! read more

Always a pleasant experience and the staff is very helpful with questions. Great selections and one of the although not one of the biggest best drum departments, it is certainly one of the best I've seen in a long long time. Drum staff is particularly helpful and knowledgeable and they have a great selection of gear store wide. read more

I've purchased a few things used from guitar center since my last review. For all I dislike about their retail stores, they have a very nice return policy on used gear. I've generally had good experiences with them buying used via "mail order" from far away places. I've even used the return policy once, on something that did not match the picture (completely different product). And the return was no hassle other than the drive across town. read more

They have an awesome selection of musical instruments, however the staff isn't overly friend.

Bait and switch is how they run their business. Labor Day sale said 15% off anything over $199. Makes sense - gotta spend some money to get the deal. Fine. Then the fine print: literally almost all brands are excluded. All guitar brands. All bass brands. Amps. Mixers. Drums. Etc. Etc. Etc. Nothing qualifies. Huge waste of time. read more

I'm a drummer/keyboardist and I've been getting music accessories here for over a decade. This is my go-to music store. Everyone is friendly, receptive, and really go out of their way to try to meet your needs. They are also affordable. I have had zero complaints. read more

Had an issue with a used amp I bought and had shipped from a CA Guitar Center store. But Tyler (over the phone) and Brandon (in the store) went above and beyond to make things right with great customer service. I am very thankful. read more

As both a guitarist (and bass player) and drummer, this place has a good selection, good prices, and helpful staff! If I'm in need of sticks, strings, picks, or equipment I don't want to wait on shipping for, a trip here is usually in order. read more

Nice place, not enough piano stuff. I know it's a guitar center but their selection was limited in that aspect.

By default, I get dragged here quite often. They have tons of guitars and other instruments along with accessories, books, etc in stock. The sales people are friendly and knowledgeable. We have received many awesome deals just by asking. read more

Was not impressed with the help I received. There was hardly anyone in the store when I asked for an item, the guy more or less pointed in it's direction and walked away. Had to then find the "right" guy to get it for me. read more

Great guitar store. Tons of stock and sales people are quite helpful.

This is one of the only "big box" retail stores that will price match nearly any internet price. Just build a relationship with them there. Everyone is helpful and a lot of the people that work there are amateur musicians themselves. Never thought I would shop at a big box store again before coming here. read more

I travel for business and as a guitar lover and collector I stop in many many guitar shops, including Guitar Centers all over the USA. I've been to them all over Southern California, Seattle, Las Vegas, Portland, Phoenix, SFO, Denver, Bakersfield, Fresno...I can't count how many GCs I have walked into just to walk around, play a few guitars and check our their used inventory. I was just in the Brookfield WI Guitar Center and I have to say that it is the best kept, best presented, cleanest and most impressive Guitar Center, and in fact Guitar Shop, that I have ever been in. The inventory is perfectly kept and perfectly displayed, the organization and ambiance, attitude and feel are absolutely impeccable. I made it a point to say so and was taken to the Manager, Scott, to repeat my heartfelt compliments. Seriously, Brookfield has a real gem there and this shop should be a model for Guitar Center's everywhere. Excellent job folks, you really run one hell of a shop. If you live in the area you have a real gem of a shop there in Brookfield. I highly recommend and endorse this shop. It is very obvious that these are professionals who show real passion for what they do. read more

Great place to go for music lessons! We also purchased instruments from here and were very happy with the quality of the instruments.

I literally never go and write reviews about places but this place did it. I went into the store, no one said hi to me, but while white families walked in they got said hi to. I was looking at guitars and an employee gave me a stink face while I smiled at him, then went to the white family next to me and asked if they had any question. I shrugged it off and not let it get to me but then when I went into the studio room messing around with the beats (mind you for the first time ever) the employee behind me said "she must be ghetto." That's when I left. I've never been more disrespected then i was here out of all places. read more

I just wanted to take a moment to sing the praises of the staff at the Guitar Center in Brookfield, WI. I went in a few weeks ago with the goal of purchasing an acoustic guitar so I could start learning how to play. I had absolutely no previous experience with playing the guitar, and only a small amount of past musical experience. The employee (Justin) who worked with me was exceptional. He took the time to test a few guitars to determine which would be best, and did not up-sell me at all, but also expressed that I would likely be happier with a small upgrade from the 'starter kits.' He walked me through picking out picks, strings, cases and DVDs for learning how to play. I actually ended up spending significantly less than I thought I would. I would highly recommend this guitar center for beginning musicians, and was thrilled with my experience. read more

BEWARE! Beware of Guitar Center online web site. It is nothing more than sucker bait. I drove 50 miles (25x2) to the store to be greatly disappointed. The guitar that was online had one picture that was far enough away so you were not be able to get a good close up look at it, a Red Fender Squier Affinity Stratocaster. The condition description of the guitar was "GREAT". It was NOT. The fretboard was dirty and dried out, the frets were corroded, and all the chrome parts were filthy with caked on grime. The body of the guitar and the pickguard were covered with deep scratches, and the body had a 1" chunk broken off the bottom edge that looked like it was patched with nail polish. I complained to the "Guitar Guy" on duty and all he did was shrug his shoulders. Never again. Once burned...... read more

I felt like I got tricked into buying insurance on a tuner a couple years ago. Then last year, I was with my dad buying an amp (it was his Christmas gift to me), and the employee interacted with my dad the entire time until it came to the question for the stupid girl - would you like to buy insurance for this? Here's why you need it - speech. NO nice try. It was so obvious, if my dad is the one buying it, why are you asking me anyway? Also went in here with a guy once who didn't even play guitar. I was literally sitting there playing, and the employee came up and started talking to the guy I was with (who said to him, "I'm not the guitar player, she is") and didn't say a word to me. Sexist much? read more

I come here all the time when I need something for my bass rig, and they always either have what I need in stock or they'll order it for pick-up at a great price. The employees here have helped me redesign my pedalboard and rig without pressuring me to buy anything. They just like what they do and have a passion for music. I highly recommend this place and will keep coming back. read more

I had the worst services on a couple of items I took to be trades on something else I wanted to get The first time I was told how much my gear was worth and how much I was going to get for a trade which was not a lot I was told to think about it , If I didn't want to go for the offer I was getting, a few days past , I went back to sale my gear instead this time the sales person said ,he didn't remember how much actually he had said I was getting for my gear .The funny thing was that when he saw me the second time he said how much he was going to give me for my gear but from there I had about 2 to 4 other sales guys trying to offer me less ,My wife call the manager at the store ,he said that I was going to get what they offer me the first time I took my gear ..but he the manager than try to do the same thing ..offer me the same deal as the others...finally I took some of the offer in store credit...but again when I went back to used my in store credit he said I couldn't use it on a new gear or old gear because the store was taking a hit on my trade .but my wife told the store manager ,she wanted to speak directly to the warehouse main manager the acting store manager walk like he went to talk to his main manager he came back right away and said ,,we didn't need to talk to the main warehouse manager because Yes I could use my in store credit on new gear .. my thing is ,they did everything possible to offer me less for my gear . than went back on their word ,When I got the in store credit I made the store manager sign a paper with his signature saw when I went to used my in store credit he was not going to say he never did offer me in store credit for my gear that is the last time I will take used gear to sell or trade them. thank God that my wife was there. . read more