Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

Entered the store and I was the only customer there along with four salesmen. I told the first…read moreSalesman what I was looking for and he pointed me the direction I needed to go. I passed three more salesmen as I tried to find what I was shopping for and none of them acknowledged me at all. I really needed assistance and decided to leave and go to Lazy Boy. Two salesmen watched me walk out as I left. Horrible customer experience. I was completely ignored.

Dovetails has been and still is my go to first before any other search for Estate sales …read more The owner has always been professional- fair in pricing and nice.

When in Cranford, NJ , make this quaint Antique shop a must visit. And if Estate Sales are your…read morefancy then checkout Dovetails Estate Sales. You won't be disappointed . Jean is awesome.

Your customer service team is very friendly and helpful. The furniture is very qualit.read more

Another day has gone by, and still no refund, and no call returned by customer service. Clearly…read morethey are avoiding me. The web site says they will reply promptly, but they have not replied to my past two calls. They gladly charged my credit card on July 17th, delivered a floor sample instead of new furniture on August 7th, waited over a month to pick up the incorrect furniture on September 1st, and now on September 19th, I still haven't received my refund. My living room is empty thanks to Huffman Koos. Terrible business practices, and terrible customer "service".

Beautiful store...BUT the staff is unwelcoming. You walk in and feel like you intruded ....it's…read moredisappointing. So much effort has gone in to make it beautiful ....a quick hello maybe a smile would be appreciated.

Beautiful showroom but condescending staff. We are in the process of furnishing our new home but…read morecouldn't find anyone to help us here. I did need assistance and every time an employee looked over at me they'd just give me the up-down with their eyes and look away. Sorry you didn't like my Sunday shopping outfit, I didn't realize I had to look a certain way to shop this store. I guess unless you're dressed up and look like the part of their preferred consumer, don't expect any help. We shopped for about an hour, and waited until we left before I mentioned something to my husband, he said the same thing happened to him at a different section of the store. Maybe it's the town we were in but it's still a reflection of the West Elm brand. Oh well.

Awesome experience picking out a frame today! It really goes with my kitchen wall and the photo I…read morechoose for the frame! Shout out to Tara and Ashante for being awesome staff members!

Love the selections. Prices are affordable. Huge selection of clearance items at very good prices!read more

It is no longer there. The space of course is still present. However, the store is now a subsidy to…read moreto another store

What a great find!!! Just went there on Sunday and bought a paperweight, antique Manhatten glasses…read moreand splurged on some great vintage jewelry. The owner Pat is so delightful and knowledgable - I could have stayed forever. Make sure you have lots of time to seek out the goodies - she has so much there. And remember..... the front entrance is facing the municipal parking lot where the Trader Joe's is being rebuilt. It's not actually on Broad Street - it's next to the back entrance of the Panera. Well worth the visit!!!

They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

DO NOT purchase anything from this store, as the owner LIED to our credit card company about a…read morecancelled order. The order was cancelled twice in talking with salesman Scott, once on the phone, once in person. When the owner called for the delivery date, he was told the order was cancelled. He said that salesman Scott didn't have the authority to cancel the order. They kept the entire bill on the credit card and LIED to the dispute dept. Michael said the order was a "SPECIAL ORDER" and was not cancelable ( LIE ) He also said the order was on their truck to be delivered ( LIE ) he was told personally that the order was cancelled the week before. He never supplied the credit card company with a refused delivery order. He sent a copy of the bill of sale, but beware, on every order form there is the statement that all sales are final. This is their catch if a dispute arises. Long story short, stay away from people like this. There are more reputable furniture places out there not out there to rob you. This dirtbag wanted to charge a delivery fee ( we received nothing ) and a 25% restock fee for an item cancelled a week before.