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    Mindplay

    4.3 (3 reviews)
    Open 11:00 am - 5:00 pm

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    Geared For Games

    4.5(13 reviews)
    5.3 mi
    $$$

    We've been coming to this toy store for years, and every time we're in Tahoe we make a point to…read moreshop here because we believe in supporting small, local businesses. We typically spend hundreds of dollars on each visit, which is why this experience was so disappointing. While we were shopping, my daughter asked if she could take the display slinky out to look at it. The employee responded with a rude "No." I completely understand not wanting customers to handle display items, but at most toy stores, display toys are there for children to interact with. My daughter was polite and simply asked. A kind explanation would have gone a long way. The bigger issue was the customer service afterward. The slime my friend purchased wasn't really slime--it had the consistency of glue and immediately got all over my kids' hands. She politely let the owner know, not asking for a refund or anything, just so she was aware there might be an issue with the product. Instead of apologizing or thanking her for the feedback, the owner rolled her eyes and dismissed her. We don't expect perfection, but we do expect kindness and basic customer service--especially from a business we've intentionally supported for years. Unfortunately, this experience left us feeling unwelcome, and we'll be taking our business elsewhere.

    See below for previous review. I went in today and had EXCELLENT service. Like so much better!…read moreEnded up getting a lot of little trinkets for the holidays and had fun doing so. Thank you!!!! Previous review: The selection at this shop is top notch. Unique and unexpected mixed with tried and true. However, like most places in the Tahoe area, they are experiencing a staffing issue. We personally didn't need any customer service other than check out when we visited, however the cashier was a bit apathetic. That said, I don't know their story, if they had a bad day, or if they just were not loving working at a toy shop on a busy weekend. That said, the prices are a TOUCH on the high side but honestly that is to be expected in a tourist area. I'm hoping that the cheerful workers return but honestly, I get it. The past 2 years have been rough and it's hard to be upbeat all the time. However.... I mean, it is a toy store....

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    Trick or treat through down town tahoe city

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    Mindplay - toys - Updated September 2026

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