They have a fairly substantial offering among Tudor, Omega, Tag, and Longines. However, they are…read moreonly a watch dealer and do not have the ability to evaluate or service watches on site.

Perfect jewelry collection & everything genuine, all watches were Swiss made,…read more Picked up my anniversary Canadian diamond eternity ring. Knowledgeable staff.

This is always my go to jewellers for jewellery, engraving, appraisal, sizing and repair. They are…read moretop service!! For example, when I got some engraving done, they offered to clean the rings I was wearing and they look absolutely brand newso sparkly

Thank you Romance Jewellers for taking my broken ring (and a few old pieces) and turning it into a…read morebeautiful ring designed from a photo I found. The staff are knowledgeable and extremely helpful and I am delighted with the result. I have also had heirloom pieces expertly repaired. It is nice to have a reliable jewelry store in my neighbourhood that I can support.

SO glad I found this shop. Andy is a master watch repairer as evidenced by the many years and many…read morewatches he's worked on. He has a huge inventory of watch parts in stock and was able to put a new movement in my 25 year old vintage Seiko Pulsar quartz watch in just 2 days! In addition to being a master craftsman, he's kind, and his price was reasonable. He also gave me a new battery and sized my watch bracelet at no additional charge. I'm very happy with this service. I can't recommend his store more highly for watch repair!

I want to recommend and thank the fine people at White Rock Jewelers for the courteous hospitality…read moreand exceptional service! Last summer a kind gentleman which I recently learned was the jewelers son helped me out changing my watch bracelet. I enquired about watch cleaning at that time as my watch had been losing time, minutes over a few days. As payment for him changing the bracelet and replacing a worn pin he simply requested that if I ever choose to get the cleaning done that I consider them to do it. 9 months later I returned with my vintage 1967 Doxa Sub 300 Divers watch for said cleaning. All I can say is WOW!! I have what feels like a brand new watch! The watch mechanism was thoroughly cleaned and serviced. It's been over a week and I haven't lost any time! I went 24 hours without wearing it and it was still ticking. The expertise is greatly appreciated for a watch of this vintage. She's seen a lot and is extremely special to me! Thank You so very much!

Their jewelry for sale may be great, but I won't be coming back here for repairs. They did some…read morework for me a few years ago that was fine, so when I needed the setting on my engagement ring fixed, I came back. He charged well more than I've ever paid for that repair at other jewelers, took something like 6 weeks, and when I got it back he'd built the points so high that the ring was constantly snagging on things. Six months later, I took the ring in for a different repair elsewhere, and the jeweler pointedly asked if I needed the setting fixed, because the points were too high. Now, a few months later, one of the points has come off again and I'm back where I was a year ago, needing a new setting.

Dealt with the owner and other employees. MOST honest & trustable service.read more

Ok they have a very beautiful and wide selection of jewls, rings and all that. But it's their…read moreniceness that caught my eye. You know one of those people so nice that you almost wish you could say " take it easy" that's how it feels. Sure being nice and welcoming it's what helps sells stuff here or anywhere but don't over do it. We just want to buy rings or diamonds and leave. But the process it's the most painful. Really it is. When you go there expect to stand for some 3 hours just to buy one god damm ring. I did and the ring was great my feet pain of standing wasn't. Please give costumers a chare!! You need to show you work but the costumer shouldn't take the weight of it in the process!! We go there to buy a ring not exercise, respect your costumers or they will avoid the place just based on the god damm waiting time for doing all the paper work. Based on waiting process time one would fit perfectly. That really must speed Up. Costumers don't have time to wait a full afternoon just to buy a ring. Sure it takes time, but when going to make your taxes goes faster then buying a ring you know slowness isn't paying off.

Never shopping here again! Brought my Bulova watch in for repair it came back an empty shell in a…read moreziplock bag with no explanation of the where the rest of the watch was, i was offered a different watch which was gawdy and didnt fit. i tried to return that one and they wouldn't take it back, the guy just walked away from me. These people are rude scheisters. Don't shop here

I've been going to Arbutus Jewellers for at least 5 years because of Andy the owner gives top notch…read moreservice at a fair price. I would definitely refer my friends and family to Andy. Thanks so much Andy for all the years you have provided such quality and friendly services.

Very POOR customer skills. I brought my watch in June. Every time I contacted him for an…read moreupdate...he quipped "if he hasn't called there's no news". It took him till late Aug to find the problem...then once again no call, I had to drop by to get the repaired watch back for $225.I paid for a new battery, and another inexpensive item in the mean time...only to be told it was the circuit(which took 17 days to get and finally put in. When I went in to pick it up in mid Sept...NO apology, no remorse, he almost became defensive.DO NOT GO HERE.

A great friend referred me here. Sherry & store manager Scott were very kind & helpful!…read more Additionally they were both really great, informative, patient, professional, and seemed genuinely concerned about the reason for my purchase. I learned a lot about diamonds & rings before visiting and comparing stores; Sherry & Scott both gave me more information including some beyond typical technical factors. Thank you both so very much!

Great service, friendly staff. Scott the manager was exceptional in service with my watch getting…read morerepaired. Although Covid delayed the repair, the part was not available, so they replaced drum of the watch brand new. I have shopped with branch on several occasions and would highly recommend for excellent service!

I had an awful experience calling to ask about jewellery repair. I had two rings in need of repair,…read moreone purchased at People's jewellers and one old family heirloom. I think the name of the woman I spoke with was Monica. As soon as she heard I had a ring from People's, all she would tell me is that I had to go there to have it repaired. I told her that I would rather pay more to have it fixed locally because People's sends it out East. I kept trying to mention my family ring (because I absolutely would NOT send that anywhere in case it got lost) but she refused to listen and just kept saying, "go back to People's!". I literally almost cried because I'm so attached to that ring and it breaking was already so stressful. Anyways, I went to Independent Goldsmith, paid twice what I would have at People's in order to keep it local, and received excellent service. I would not recommend LL Private Jewellers at all, absolute crap service.

When looking for a jeweller to resize my (brand new!) custom engagement ring (bought online, didn't…read moreknow my size) I was initially scared and overwhelmed - until I talked to Monika! I had quotes from 2 jewellers that were much higher and that included up to 10 days in wait times. When I called LL (open til 9pm! so convenient for us 9-5ers!) they said to come right in, and as soon as I found the building (it's that old one on Granville you always pass but never noticed) they buzzed me in to their little studio. They were real, honest and friendly during the consult, quoted me MUCH less than the others and said they'd have it 2 days later! I went to pick up my ring today and it fits perfectly, I realized the reviews were all true, they made me feel comfortable and extremely satisfied with the end result. I'll definitely recommend their no-nonsense, amazing work to my friends and go back to them if I need anything else!