Pack Mule Moving was truly one of the best moving experiences I have ever had, and I have moved…read moremany times. Brandon (the owner) was exceptionally communicative and helpful, and he answered every single time that we called. Brandon came to our apartment and did an assessment of what was needed for our move. The day of the move, the team of four (Jeremiah, Andrew, Dustin, and Alain) arrived on time and got straight to work. They were very punctual, respectful, careful, hard-working, communicative, polite, and they were all around a great moving team. The team knew how to work together effectively. I could tell this team was well-trained and each person had a specific role that made the day run smoothly, which was beneficial as we had a TON of stuff and were moving from a third-floor apartment. The team took a very short lunch break, but they were there to work and never lollygagged. Jeremiah and Andrew from the original team drove the 9 hours and moved everything into my new place. They were again timely and very communicative about their arrival. In addition to their care for my personal belongings, they took the time to ensure the furniture was placed exactly where I wanted and even let me try a few different configurations in the bedroom. They were GREAT guys and I enjoyed having conversations with them throughout the move process. They were very personable and while the whole team was fantastic, they were clearly the team leaders. One of Pack Mule Movers biggest strengths include their disassembly and reassembly of furniture items. I am VERY type A person and have never trusted movers to take apart furniture, then store/transport tiny screws, and put furniture items back together. I quickly realized Jeremiah's system was very organized. He knew exactly where everything was whenever it came to reassembly at the new location. It was amazingly STRESS FREE on my end. There are three miniscule inconveniences that I faced throughout the move. The biggest downside was to avoid an additional fee, payment was limited to apps (Zelle, Cashapp, and Venmo). This made it harder for me to navigate; however, Brandon was very understanding with the issues I had making the deposit. The second challenge was how fast the moving team departed to get to my new place. Traveling 9 hours by myself was difficult in the time they proposed; however, they were very flexible, and we worked out an alternate timeline that allowed me to get some sleep. The final small unfortunate issue was the front glass pane on my curio was cracked during transit; however, Brandon offered a very fair refund for me to have the glass repaired. All of my other belongings arrived in great condition. All in all, I have dealt with many terrible movers, but that was not my experience with Pack Mule Moving and I would absolutely use them again. They may be more expensive than other movers in the area, but they are absolutely worth the extra cost.

I've used V&J's twice this year, and would definitly use them again! They were on time, worked…read morehard, and friendly both times! Josh was great at scheduling and communicating when he would get here. Highly recommende!

Great place to rent a uhaul. Don't know much about the storage units other than it was secure and…read morethe area looked clean. Staff was very professional and friendly and got me in and on the road with my uhaul. If you need to rent a uhaul truck this is the place to go!

The unit was easy to get to with a uhaul and other vehicles and clean. Staff was friendly but I am…read morenow having a hard time getting my refund that I am owed now for almost 6 weeks. I have emailed several times and talked to 3 individuals now and still have not received my refund. It was a good experience with them until now.

We had a great experience with this business. Victor was very responsive and professional in…read moresetting up the move. Christian and Austin were amazing on moving day, They remained positive, respectful and cheerful throughout a long move on an extremely hot day. I highly recommend this company!

I had to move in a pinch due to water damage in my townhouse and ManGogh Moving was able to get all…read moremy valuables in a storage unit in an organized matter. The quality of work is unmatched. They really care about your valuables and attention to detail is prevalent. They have competitive rates and the value of their work is priceless. I highly recommend.

I moved from Fern Creek to Shepherdsville very smoothly and easily and the guys even put together a…read morecouch for me. 5 star service!

We recently used this local company for a move. The time required was underestimated and we ended…read moreup having to pay an additional $1000. Disappointing, but it did take longer than planned. We had to sign off saying all was ok, but a closer inspection after they left revealed that they hadn't been as careful as we thought. The pics below show nicks, scratches, scuffed leather, popped veneer, etc... Absolutely none of these were there before the move. No matter who you use, don't be rushed at the end. Look hard.

We hired 2 guys to come load our moving truck. Didn't think it was all going to fit but they got…read moreit all in. Prompt, speedy and super nice! We had them last time we moved 4 years ago and would highly recommend.

Absolutely do not use these guys! They are a rip off. They broke my plates damaged my bed. Very…read moreunprofessional with no moving equipment. They took 5 hours and charged me $570 for a moving a bed 2 mattresses a desk and a TV. DO NOT HIRE THESE MOVERS. You will regret It. They rip people off. Go with professionals If you want efficient safe and trustworthy movers.

I called TopDogg Moving since my family was moving from a condo to a house in Louisville. John…read moreanswered the phone. He assured me that we would be the second job for the day. He also texted that the movers would arrive between 1 pm and 3 pm. Before 1 pm, I went to the condo to wait. 3 pm passes by and there is no call nor the movers. I called John, and he informed me that the movers needed to eat and would arrive by 4 pm. This times passes, and there is no call about the delay again. Eventually, I get a call by a mover. He informed me that they would arrive in 15 min. I explained that I was disappointed with the lack of communication and not meeting the commitment. Apparently, this mover (John's brother) informed John about my disappointment. Within a few minutes, John calls to inform me that the movers were not coming. He stated that we do not serve unappreciated customers. I'm sure that below John will share that his workers moved stuff in 130 degrees, and they were on my way. I told John's brother that the movers could still come to complete the job. It was John and this moving company that decided to cancelled the scheduled move. If you are okay with the movers not showing up for your move, then by all means hire TopDogg Moving. In the coming days, I will inform my real estate agent (who is the incoming president of the association), my HOA and the community, my colleagues at the university, church members, friends, etc., relating to my experience. Moreover, I have begun the discussion with the state agency that overseas licensing of these moving companies. Whether a move is small or big, whether the second appointment is a second thought, these moving companies should not renege on their commitments.

John was very responsive and answered all my questions, he sent a three man crew to do my job…read moreefficiently, the crew was great. They protected my home and all of my belongings with four covers and wrapped all my furniture and pads and plastic. All my items was returned safely. I would definitely recommend them. They move me from Shepherdsville ky to Saint Matthews, Kentucky. The value of their service was impeccable and met my needs for my budget. I would definitely recommend TopDogg Moving. Thank you james, tony, David

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

The fellas were good to work with. Despite some initial communication misunderstandings on my…read moreend, these gentlemen were accomodating and courteous. They were helpful at getting our additional vehicles and trailers loaded and handled our challenging household move with a good attitude and respectfully.

The moving team did a fantastic job of unloading my POD which was very difficult to open and start…read morethe process. They carefully began and made it look easy. They were kind, courteous, and were very careful with my boxes, furniture, and walls. I would use their services again.