I was moving into a new apartment and needed a queen bed, two twin beds, mattresses, and a sofa…read more Shopped around a little and ended up at Bob's, where I had shopped for furniture previously. My experience has ended up being complicated and frustrating but there have been some bright spots. First, I stopped in and walked the store looking for some options. I picked a bed I really liked and spoke with an associate (Wendy) and a manager (Jay) who walked me through the process of ordering the bed and choosing a mattress. Unfortunately the bed was a few weeks delayed so only the mattress could be delivered on the Monday I'd be moving into my new place. I came back in with my kids so they could check out the twin beds and sofas and we could figure out what will work for them. The staff clearly figured out what we were doing and gave us space (other times various associates have approached me to try to start selling me shit, which I do not like - I prefer to browse and find someone when I am ready). Another day I returned and talked to another manager (Tyler) as I already knew what I wanted to get. He thankfully skipped the sales pitches and organized my order quickly. However he also said something odd - that they do not deliver on Mondays. So I was confused about when my mattress was actually coming. Then I got a phone call from the store asking if I wanted to move up my deliveries so they could be Tuesday (the day after my move). I said great! However, then they also said that the queen size bed I'd ordered was MONTHS away as opposed to weeks. I asked about the bed I remembered being my second choice, they said that one's unavailable too (why they have floor models that aren't available baffles me). They helped me select a similar bed over the phone though. Delivery day comes, the workers come and are very efficient and studious and there are a few communication issues as they didn't speak English well, but the big thing is that they couldn't fit my sofa in the elevator. I called customer service which gave me no options that could help me resolve the issue, and then called the store, and then went to the store in person to choose a different couch. Went right to Tyler and he and another manager (Skylar? Skyler?) worked to replace the item on my order. Later in the day I had second thoughts about my choice and went back to the store and chose a different couch, again thanks to Tyler. Were I to do this again, I'd have declined the fuckin goof proof nonsense, and opted for an outlet mattress instead of the bob-o-pedic one. Unfortunately it really depends on what associate/manager you talk to - some will sell you a bill of goods and others will actually help you.

TERRIBLE customer service!!! Buyer BEWARE! HORRIFIC EXPERIENCE!!!…read moreBought several items at our visit in 10/'25 & talked into the cc "since no fees if paid in full in one year". ALL info was incorrect!!! From the billing & shipping address to items ordered. Dining chairs had stains & were told the complete set would have to be returned by a very rude cs rep, rather than just exchanging the stained ones. Still waiting for items in January which were promised to be delivered with the others - contacted at least 5-6 times and given incorrect info again, over & over!!! Still have not rec'd 2 items in 1/26. This was a complete NIGHTMARE!!!!! Scarborough ME

This unique gift shop is worth the stop! She has excellent taste in providing special items to…read moretake and give! Loved the little cards I purchased and other gifty items! Thank you for what you bring to the area and to those that visit here! Cheers!!!

I've wanted to pop into Fitz & Bennett for the longest time and am so glad that I did. It rivals…read moreSoleil or Viand, which are both upscale yet kitschy homegoods stores in Old Port. F&B (not named after Jane Austen's classic novel, I've learnt) has a wonderful collection of home goodies (practical and for funsies) as well as cookbooks, blankets, Maine art, and more. Both women working were incredibly nice--can't wait to return!

Love love love this shop. It's my happy place. It's charming and provides a real customization…read moreservice. After spending over $1000 on the fabric , I wanted to find a shop that would customize my beautiful drapery panels. Communication was easy, as they were very helpful and responsive. The shop itself houses their work room. Explore and experience this special shop! You'll find great inspirations to redo your home.

I absolutely love this place! Super nice, helpful and friendly staff, a FABULOUSLY enticing space,…read morebeautiful fabrics, a wide variety of interesting decorating ideas, and the world's cutest resident dog! I have lots of projects to do and I can't wait to get started :-)

Blanche and Mimi offers an array of gorgeous home goods and gifts. However, the prices are waaayyyy…read moretoo high for what it is. I understand the allure, and I myself love to browse here. But I can't justify their prices! If you're willing to splurge, check it out, but otherwise it's just fun to look at.

Now on Commercial street in a new location. This store is visually stunning to the eye. Small but…read morepacked with beautiful curated displays. So many thoughtful items. Wool blankets, socks, books, vintage glassware and cutlery to name a few. A small section in the back of baby items are a must stop if you need a unique baby gift. A few items I was obsessed with this time were the wooden handle dust brushes and the lucia goatmilk soaps. Stop here your next trip to the old port. One note is that it is not handicap accessible.

Extremely friendly staff. He loved to talk and tell the history of things. We had just stopped by…read morewhile shopping in old port. Unsurprisingly, we found several things we didn't even know we needed.

Love this store! So happy it's here! Tom is great! Very helpful. High quality store and beautiful…read morethings!

Yes, I'm giving Viand five stars - mainly because I can come here and I'll always find something…read moreunique for a gifting or decor need. Viand does not disappoint! I did not know I needed a purple faux jaguar carpet throw until I discovered it one day and now my entryway is complete. This is a charming store full of very interesting and eye-catching items for your home - or a gift for someone who appreciates quality. Excellent service, and while the prices can be high, the quality does in fact make them worthwhile. Viand doesn't carry goods you purchase and toss in a few years, these are new friends that will stay in your life for a long, long time.

Viand is a wonderful high-end home decor (and trinkets) store. Their selection is very thoughtfully…read morecurated, and is a great mix of trendy and timeless. Everything is extremely high quality, and I believe local artists are supported by Viand. The workers are professional, sweet, and chic. My one qualm is that it is very pricey and I often don't find anything that fits my taste, despite the store being filled with wonderful finds. Worth a look for sure!

This lovely boutique for "healing and mysticism" on Monument Square offers gifts, decor,…read morecuriosities, treasures, jewelry, candles, crystals, charms, books, decks, perfumes... there's so much to look at and to take in! I feel like every time I visit, I find something new. The employees I've encountered seem so calm and welcoming: I haven't felt any pressure to hurry up (and ooooh do I like to linger!), or move on, or even buy anything. I've overheard them being helpful and kind to people with questions. It seems the store is stocked with products from small, local artisans; what's not to love about that?! There are tarot readings available by the 15, 30, and 60 minute slot every Saturday; tarot and palmistry on Fridays and Sundays; and, other events happening each month too (be sure to look at their board by the cash register)!

What a treat! Super fun (yet elevated) tarot store complete with anything a spiritual gal could…read moreneed. They have an amazing selection of tarot cards and related items, all reasonably priced. The staff are always very friendly. I had the pleasure of treating myself to a personalized, lengthy tarot reading with one of their readers that was SO worth it. Can't recommend enough!

What an amazing experience at the store with the best sales person called Melissa!! She was an…read moreabsolute delight! Funny, personable, knowledgeable, professional and passionate about her job and working with people. She is an asset to your company in so many ways!!!