John Stifter and Alex were terrific to work with. They did a great job from start to finish and was…read moreable to complete the work so that my client was able to close on his house on time! Would highly recommend them to anyone.

Greg and Sam did a great job. Frankly going a step further than I expected and taking care of…read moreanother little issue as part of the job that I thought I might have to do myself.

Very easy to work with ... great showroom and inventory. I've worked with multiple different…read moredesigners at the store ... all talented and pleasant. And the have all the product and know how to help get the job done.

We strongly discourage future consumers from doing any business with Tile by Design. We're sharing…read moreour experience so that other consumers do not find themselves being taken advantage in the way that we have been. Tile by Design does not disclose either in writing, verbally, or on their website if specific tile is special order/non-refundable. When we placed the order for our tile, we specifically asked if the 10% overage in square footage was returnable. A Tile by Design employee told us that it was in fact returnable. Additionally, none of the paperwork we receive, including the receipt, said that the tile was special order/non-refundable. After receiving the tile, we discovered that it was full of scratches, divots, pin holes, air bubbles, and chipped edges. When attempting to return the tile, they would not accept. They told us the only way we could return the tile was if we paid for a shipping and restocking fee, which resulted in 40% of the overall purchase. We even offered to share the return costs by suggesting 20% each and they refused. Their lack of integrity for both the quality of their product and treatment of their customers is unacceptable. We encourage all consumers to take your business elsewhere.

Excellent stone selection and outstanding customer service. A great experience from start to finish!read more

The worst customer service experience we have ever received. They are not friendly at all In fact I…read morewould say very rude. Three mature adults sitting at counter doing absoltely nothing and offered no assistance. Not even a welcome greeting! The lady brought us back to the tile after we approched her and never came back and asked if we had any questions or needed help with selection. Do not waste your time going there. Go somewhere else where they are helpful and friendly And appreciate the business.

My wife and I remodeled our kitchen. We still need to paint and install backsplash tile so excuse…read morethe unfinished photos. That said, we chose Cambria counter tops "parys" is the color we chose. Randy and Nick were our installers, and they did a fantastic job! On time, professional appearance, attention to detail. From the booties on their feet, to the extra time getting the details just right, we could not ask for a better experience. If you want your kitchen to be perfect, Inovative surfaces is a great choice that we whole heartedly recommend. Thanks again to Randy and Nick. We love our new kitchen.

Difficult to work with the team members behind the great sales people. The end result was a bid way…read moreover for the same product/granite available at other locations.

I'm doing a remodel, and my Interior Designer recommended ProSource. I could not be more pleased…read morewith the service that I got. Brenda Miller is the person that I worked with. She did not try to "sell" me, rather listened to my needs and provided options. I purchased floors, backsplash, counter tops, marble for my fireplace wall and kitchen & bathroom hardware. She was really clear with communication regarding timing, shipping, etc. I can absolutely recommend ProSource for any remodeling needs!

I was looking for a hardwood product for our main level. Someone suggested checking out Prosource…read more I was so very disappointed with the service from the moment I walked in...They ALL acted like they were doing you a favor to help you. Very nice product, a little more pricey than most places though. They "assigned" me a sales person and I went forward with choosing flooring and ordering flooring. Through the whole process it was an extreme challenge to ever get in touch with my "assigned" sales person! Because of a mistake by one of the installers I got a bid from, we ended up ordering too much flooring! (no fault of Prosource) However, when I asked if I could return it, they were quite nasty. My sales person did not return my calls. I eventually went into the store and was told that I would have to pay a restocking fee. I understand that is the policy but it was the way I was treated. I will never, ever do business here again and would never recommend them. When I expressed my concerns about lack of contact to the manager, he told me they were very busy! HMMMMM!!! Too busy for customers I guess! I still have the excess flooring and am still awaiting a call back! (it has been about a month and 3-4 phone calls)

Amazing and professional is all I can say. Mark gave me consistent updates along the way, so I…read moreknew when the crew would be here. The crew were courteous, placed drop cloths down, plastic over doors and glass, and the workmanship is unreal. If it weren't for the color difference with the new stucco being bleach white, you wouldn't even know the work was done, they blended it so well. What started as a smaller project about 25' linear x 2' high, turned in to more than either of us bargained for. They quoted a fair price, and came back within a week. No hesitation recommending them for any project you have.

As someone who knew VERY little about stucco, theses guys were extremely helpful!…read more We asked Larry to give us an estimate for a house that we were considering buying and he went way beyond what was expected. He explained things to me so I understood and took the extra time to make me feel comfortable. He knows his stuff and takes the time to make sure the customer feels comfortable. I would highly recommend! - Kelly

I am not sure why there aren't more reviews on Yelp…read more Moved into a 2014 renovated shower/tub and enclosed shower. Grout had mold and discoloration. Caulking was lifting. I wanted it cleaned up to not just look nice but mechanically sound. Tim was very thorough and went over what would happen next. He explained the large crack which should have been caught during inspection. This caused the leak into shower pan. He gave me a written quote and we set up a date. Brandon was the technician and he was very thorough and knowledgeable. He fixed the craft, removed old and finished with clean caulking. There was a mishap with 9 tiles lifting which I was so mad about. Also thinking this was going to be a huge $$$$ fix. No it was reasonably priced. I wish all of my projects were the best outcome and customer service as with The Groutsmith!!

We had Tim come to our home to give us the cost to take out the old grout and replace it with new…read moregrout and sealer in our bathroom shower. Tim gave us a very reasonable price. They came the next day. and started at 0900 and we're finished be 4pm. Saying that they did a remarkable job would be an understatement. The shower was so beautiful. It look better than new. My friends reading this review if you need grouting look no further then Groutsmitmn. As a added bonus we had a piece of kitchen counter that needed cutting and replacement and Tim did that too and a beautiful job may I add. These people are perfectionist in what they do. I only can give them 5 stars but they did 10 star work. Signed, Another Happy client.

We had a great experience at Floor and Decor Maple Grove…read more We ordered our tile online as we already knew what we wanted and picked it out at one of the AZ locations. It is an easy process to pick up an online order. You don't need to go through the store to a register. You simply go to the pick up counter. The staff will help you load your vehicle as needed. We were traveling from 2 hours away and we arrived earlier than expected. When we arrived to the pick up door, we were greeted by Brayden who notified us that they still needed to grab the tile we ordered from a full crate so the tiles would be from the same tile lot versus us just grabbing tile boxes. We grabbed lunch and when we returned our order was ready. As Brayden and team started loading the tile into our SUV, they realized the weight of the tile is more weight than our vehicle can handle. We left half the order there and returned the next day to pick up the other half of the order. Day two pick up was a positive experience with the staff as well.

We had such a positive experience here! I have to note, it's quite rare for businesses that deal…read morewith a lot of home reno and customer service related things to have this high of rating. The fact that they're nearing 5 stars as a tile shop is seriously impressive!! SERVICE The moment we stepped in, we were greeted warmly by the staff. Throughout our experience, the staff here stood out as above and beyond the most helpful of any store we visited during our renovation projects. TILE As for the tile stock? HUGE! Like seriously, impressive. You can find just about anything here. I liked the variety of size, style, type, format, etc. In fact, we went back a second time to make sure we didn't miss anything! We got our wavy glossy ceramic white tile for our shower remodel here. I liked that they had everything on display with the type, style name and barcode clearly visible - and in some cases, had display examples printed or physically onsite. PRICES I was very impressed with the pricing. As far as tile goes, it was very affordably priced, even for some of the more trending styles. They also have some discount or clearance options that are down to the last boxes which would be great for folks renovating or looking for smaller amounts! The cashier helped us a ton - telling us about the return/refund policies, pointing out the other tile related items they offer, etc. When we came back to return our unused boxes, they were a huge help too. Can't recommend this Floor and Decor enough!