Very easy to work with ... great showroom and inventory. I've worked with multiple different…read moredesigners at the store ... all talented and pleasant. And the have all the product and know how to help get the job done.

We strongly discourage future consumers from doing any business with Tile by Design. We're sharing…read moreour experience so that other consumers do not find themselves being taken advantage in the way that we have been. Tile by Design does not disclose either in writing, verbally, or on their website if specific tile is special order/non-refundable. When we placed the order for our tile, we specifically asked if the 10% overage in square footage was returnable. A Tile by Design employee told us that it was in fact returnable. Additionally, none of the paperwork we receive, including the receipt, said that the tile was special order/non-refundable. After receiving the tile, we discovered that it was full of scratches, divots, pin holes, air bubbles, and chipped edges. When attempting to return the tile, they would not accept. They told us the only way we could return the tile was if we paid for a shipping and restocking fee, which resulted in 40% of the overall purchase. We even offered to share the return costs by suggesting 20% each and they refused. Their lack of integrity for both the quality of their product and treatment of their customers is unacceptable. We encourage all consumers to take your business elsewhere.

Quality product. Fair price and excellent customer service. I could not be more satisfied.read more

We couldn't be more pleased with our experience. The countertops were perfect and the service was…read moreoutstanding. I tired a big box store and a "designer showroom" before heading over to see Gabie and Egor. The selection, design assistance, and installation was 10 out of 10. The quality and price were far better than the big box and bougie designer chain. If you want a good experience, go see them.

Even though Rockler is part of a national chain with an impressive online catalog, visiting their…read morestore in person is an entirely different and better experience. What sets this location apart is the staff. Every salesperson I spoke with had real hands-on experience in woodworking. It's refreshing and reassuring to talk to people who've actually used the tools and techniques themselves. They've made the mistakes, learned the tricks, and are happy to share that practical wisdom. The team is also impressively knowledgeable about the nuances of the equipment they sell. Whether you're asking about routers, lathes, or the latest in joinery gadgets, they can break down the pros and cons of each option with insight you won't get from just reading product specs online. That kind of expertise is priceless when you're making a tool investment. As you can see from my photos, the store is well-stocked with a wide range of tools, hardware, jigs, and supplies for all skill levels. And if they don't have something on hand, the staff is quick to check their comprehensive catalog.

While my recent visit didn't lead me to buy anything, I really appreciated the time that the…read moreemployee I spoke with spent sharing where I might find some decorative paneling I was looking for. He also shared a few options to make my vision happen with different trims and router bits. He shared some names of lumber yards that I might find the exact paneling I was hoping for - I really appreciate that info and that he was supporting the other local lumber/woodworking businesses. For sure will be back for future projects since I really liked the ethics and friendliness here!

The worst customer service experience we have ever received. They are not friendly at all In fact I…read morewould say very rude. Three mature adults sitting at counter doing absoltely nothing and offered no assistance. Not even a welcome greeting! The lady brought us back to the tile after we approched her and never came back and asked if we had any questions or needed help with selection. Do not waste your time going there. Go somewhere else where they are helpful and friendly And appreciate the business.

Rude people working at the store, the lady at the front showed us to the back and didn't answer any…read morequestions. We then waited in the store for 30 minutes hoping someone would help us and they never did. This should have been the sign to not get a countertop here, but we still went through our contractor and picked a stone and could not be more unhappy. The MSI quartz is not good quality whatsoever, if even a pan sits on it next to the sink it leaves a mark and you have to sit and scrub for 20 minutes to remote the mark. It's going to be incredibly hard to cook in our kitchen with such an easily stained countertop.

Amazing and professional is all I can say. Mark gave me consistent updates along the way, so I…read moreknew when the crew would be here. The crew were courteous, placed drop cloths down, plastic over doors and glass, and the workmanship is unreal. If it weren't for the color difference with the new stucco being bleach white, you wouldn't even know the work was done, they blended it so well. What started as a smaller project about 25' linear x 2' high, turned in to more than either of us bargained for. They quoted a fair price, and came back within a week. No hesitation recommending them for any project you have.

As someone who knew VERY little about stucco, theses guys were extremely helpful!…read more We asked Larry to give us an estimate for a house that we were considering buying and he went way beyond what was expected. He explained things to me so I understood and took the extra time to make me feel comfortable. He knows his stuff and takes the time to make sure the customer feels comfortable. I would highly recommend! - Kelly

We live in a townhome and never had enough "places" to put our "stuff" so contacted Closet Factory…read moreabout building some shelving in our living room. We settled on this shelving built into a corner by the fireplace. We just love it! It fits in beautifully as though it was part of the original woodwork in our TH, thanks to the designer. Good quality materials, and the installers were pros!

They did a fantastic job on our garage remodel. They took the time to explain all the various…read moreoptions available for the different things we needed to set up and store in there. They had a lot of great suggestions that we would not have come up with on our own. They really helped transform the space into an organized, clean and functional space. Everything turned out great, and the pricing was very fair as well. Highly recommended!

Rude rude rude CS. Nobody to be found when you have a question !…read more Will go somewhere else from Now on !!

The worst customer experience ever. Rude and unprofessional, rejected my return because: " I am a…read moregm, I can reject if I want to" horrible! The return was accepted with no questions at other location. GM Dylan should not run the store. And other employees looked annoyed and were extremely disrespectful. I spent thousands at this store, and have a right to return faulty product within 90 days, but GM makes him own rules.

UPDATE 10.12.22: here's a tip folks - if you want someone to contact you, give a name to contact. I…read morespent 20 minutes trying to give them the opportunity to fix this mess, but after being transfer to the THIRD person - who was as clueless as the other two- I gave up. It took over 4 weeks to get the materials- that were "in stock". They couldn't find a somewhat decent hardwood installer up their ass with both hands on their cheeks. If you know what you want, can carry it out the same day, and install it yourself - have at it. Otherwise, save yourself the grief. You can thank me later. (original review below) ------------------------------------------------------------------------------------------- As far as customer service in the showroom is considered, I have no complaints. The guys there were cordial and helpful. Enough so that my client, whom I had accompanied to the showroom, placed an order for a little over $8000 for a combination of hardwood and laminate flooring under my professional account. This review will concern the person they sent to set up the installation of the hardwood, who may not be the guy in the showroom who sold the flooring, but is an employee of LL Flooring - and therefore reflects directly on the company and my potentail use of LL Flooring for materials in the future. "Dan" was absolutley THE MOST rude and condescending person I have ever dealt with in my nearly 18 years of contracting. Not only was he rude in his texting, but he also felt the need to call me right after my text to him at 10.30am requesting he please not change the time again - and when i answered he screamed "YOUR CLIENT PICKED THAT TIME Have a good day" And. then. he. hung. up. on. me. whoa. the epitome of professionalism there, Dan. /s First of all, my client did not "pick" that time - that was the time DAN gave. Second, when you are talking to the contractor who is coordinating the project FOR the client as well as installing the laminate, along with being the one who suggested LL FLooring to the client to begin with, you do not want to piss them off. That is the surest way to get not only the hardwood installation bid cancelled, but the entire materials order cancelled as well. According to DAN, only HIS and my clients time were "important". I was "not needed or necessary". Got it. OK. I also do not need, not will it be necessary to use LL Flooring, or recommend them to any future clients.

Loved the process. no surprises. Floor came on time. I did not like…read morethat i had to pick it up. Tony great to work with. Overall the floor looks great. And the service was good.