My husband and I just moved to Austin and we bought a house recently. The previous owner said he…read morehired professionals to clean the house already and it's ready for us to move in. When we came in, spider webs on the door, dusty cabinets and so on. Definitely not ideal for us to live in yet. My husband found Susy Q cleaning through Yelp and he called in. The girl who answered our call, I think her name is Yvette, she gave us a quote immediately after asking about house dimension etc and she has the next day available. We booked the move out/move in cleaning service and the next day 2 ladies came in with all equipments. Our electricity hasn't turned on at that time and ladies were very understanding and they cleaned everything else first. The service took about 4 hours and we left during the 2nd half. When we came back the house was sparkling clean!!! They hit all the spots that we asked them to. And gosh!! The bathrooms are squeaky clean as if it's a newly built house. Overall, we had a great experience with Susy Q. Didn't get the chance to ask the ladies names' but they're very professionals and friendly. Will definitely hire Susy Q if we ever need professional cleaning !

They're awesome and not casing your home like many cleaning services do these days. They were…read morequick, thorough. And professional.

I was so looking forward to a good cleaning service as I had just had a terrible experience…read moreelsewhere. Quality Clean came recommended and noted easy estimate and booking online. I went to get an estimate and book online, but after completing all the information and answering all of the questions, it errored out forcing me to email for a quote and to schedule. There were days of back and forth emails with complicated explanations about various shifts and workers arriving at different times. Nothing was easy about this process. I finally scheduled and was hoping the clean would redeem the booking process. The staff member arrived on time and was super friendly. It was clear she was working hard and wanted to do a good job. She did ask me for several supplies, which surprised me, as I hadn't experienced that before and wouldn't have anticipated. I had work meetings during the latter part of her cleaning. When I was done, I discovered that she had needed even more supplies, so had to call a family member to bring them and then had that person help finish up. This meant she let someone into my home when I was unaware and potentially not employed by the company. Very alarming. Afterwards, I inspected the work and found some of it was well done and other parts were not. She told me she couldn't do the shower because she didn't have the appropriate supplies. The floors were not done well at all and we had to go back and clean them ourselves. The owner followed up to ask how things went and if we'd like to schedule regular cleanings. I relayed our experience, asking if I should expect to provide supplies and if the shower would be handled at the next visit. I never heard from them again.

Jackie and her staff are top-notch! Great attention to detail, thorough and reasonably priced. In…read moreaddition to bi-weekly cleaning, we have also used Quality Clean for packing and a move-out clean. Again, the fee was reasonable and the results were stellar. I particularly appreciate how quickly Jackie responds to messages and how receptive the entire team is to feedback. Highly recommend!

I was moving out of my old apartment and needed a cleaning service to come In quickly as I had…read morepushed it off to almost the day before turning in my keys. Maggie and her crew were very nice to work with and had the place looking brand new! No deposits from my apartment were taken for cleaning or anything, phew. Because of my experience, I decided to have my new place cleaned monthly and they do not disappoint.

I've been lucky to have Maggie and her mom as my cleaners the past few months. They left my home…read morespotless and went above and beyond my expectations. I'll be a lifelong customer because of their service and the price for a monthly cleaning is one of the best in Austin.

We have had austins finest clean our 1,000 sqft, two bedroom apartment twice over the past two…read moremonths. After the first cleaning, we were very pleased, and decided to schedule a second cleaning. After returning home from work, excited to walk into a just-cleaned apartment, I was extremely disappointed. - surfaces in both bedrooms had not been dusted/ wiped down (dressers, night stand and desk) - kitchen island was dirty - top of liquor cabinet had not been dusted - coffee table top had not been cleaned - dust and crumbs on the floor were overlooked I called Alexis to talk about what might have happened, and was even more disappointed. She told me that "the dust must have settled" since they had been there hours before, that "sometimes the towels leave lint", and "they don't lift furniture". She assured me that she watched the surfaces get wiped down while I could clearly see that they hadn't been. I was extremely disappointed by the contrived and combative response. I feel completely duped, especially since there are so many competing services at better price points. Attention to detail is paramount in this industry, and apparently austins finest cares as little about the details as they do their customers (see screenshots).

Not impressed. Lacking basic attention to detail and charging wild amounts for services they didn't…read moreeven provide. Charging $130 to clean a 900sqft apartment once a month- not dusting surfaces- huge disappointment. Just don't do it, look elsewhere.

I recently hired CTX facility services to deep clean my home and couldn't be happier with the…read moreservice. They were very quick to respond to all messages and fairly priced. The team that came to clean was professional and extremely thorough and wore masks and gloves the entire time. Every part of my home is dust free and shining! I would definitely recommend this company to anyone needing their home cleaned!

When good people do good work, they deserve to be recognized and I don't think I could tell the…read moreteam at Hastings Janitorial how much we appreciate the work they do! Finding someone that you can trust to be in your home and all of your belongings without you there can be a very daunting task. We have had bad luck in previous house cleaners with theft and dishonest billing with the work they do. That worry is completely gone when Bill and his team are at our house. Not only do they do an awesome job at cleaning the house but they must have experience with interior decorating because the place things back in better spots than I could ever imagine. No matter if your home or office needs cleaning services, one time or hundred times- call Hastings janitorial. You won't be disappointed

Bill and his team are top notch! They can take care of any size business--large or small. It's…read morehard to find someone in this industry that truly cares about their clients and that the work is done RIGHT, the first time and consistently. He does that and more. Thanks for everything!

Great cleaning service with impressive attention to detail! The house was spotless afterwards and…read moresmelled so good! They are super professional and efficient!

The team did a great job with my bi-weekly cleaning. House looks fantastic. Floors nicely mopped or…read morevacuumed depending. Bathroom and kitchen are sparkling.

Paid for "Deep Clean", mark missed completely Short Review:…read more$200 more expensive than MerryMaids ($478 vs $272) cleaning with less spaces cleaned than the lower priced service, equivalent cleanliness results. MerryMaids crew stayed two hours longer, did more work. Two stars for the overall experience - Pretty good cleaners by raw talent, extremely overpriced compared to the competition, middle of the market when it comes to cleanliness. Below market customer service for arguing with me about cleaning dirt off the corners of the base boards, then didn't return my sponge. Used soap on all my cast iron without asking, now I have to re-season everything. Long Review: I just paid $478 for a "deep clean" that was in all fairness a pretty good cleaning if it were a routine cleaning. Comparable to the "sparkle" cleaning I paid for from Merry Maids eight months ago for $272, but not as thorough. The only exception being that Merry Maids cleaned my sliding glass doors and the balconies, which was included in the original quote. I paid extra both times for the stove cleaning, the refrigerator etc. I also talked to a guy at their office (I think) on the phone and told him how much more I was paying compared to the last cleaning and that my expectation was that the money spent should be reflected in the level of cleanliness. He assured me that the two ladies were "the best". When they said they were done, I asked about the balconies, and they said they don't do that. There wasn't an option for that on the website either, like there was on the Merry Maids website. I also had to argue with the lady when they were trying to leave after less than 3.5 hours of work (1,600sq ft) to have her wipe down the corners of the wall by the base boards. She said it needed to be painted. When I removed the dirt by dabbing my kitchen sponge on it (they didn't bring any, just rags), she relented and wiped off the dirt. I later found that she apparently didn't return my sponge. I also had to instruct them on cleaning behind my AV system and stand, which I would assume that would be included in a "deep clean". I also found that my cast iron pans were cleaned with soap and were put in my oven wet. That's a big no no for cast because it immediately starts to oxidize. One of the pans is already showing rust so I'll have to strip it, sand it, and start over. If I'm paying for a "deep cleaning," what exactly is being cleaned that isn't part of the regular cleaning? And why would I have to monitor them and guide them on how to clean a house? I figured using a little elbow grease to remove easily removable dirt would be part of the additional fee I paid. I have attached an example of the deep clean on my floor, it took 8 seconds with a different sponge to make it look clean. I'm completely blown away by all these five star reviews. Even if these ladies are being paid $25 an hour, that's more than $300 to the business. That's more than a 60% margin against labor. If you want to pay twice as much as you need to, by all means use these people. I'll be going back to MerryMaids. I was later contacted and they pointed out that I had booked two rooms and the cleaning crew reported five. I responded that I correctly described my house when booking as having two bedrooms and 2.5 baths (clearly labeled dropdown menus), along with the square footage that includes the garage and balconies that were never touched. There is nowhere to list total number of rooms.