On a Saturday I got in and diagnosed in an hour. Everybody…read morewas awesome . From the front to the back

Non deserving of a star. I have had so many horrible experiences with them, and I still manage to…read morecome back. Just paid them a visit august 1st. for my son's face. We assume impetigo. This visit was when we found out they no longer take my hmo insurance through Florida blue. Great. $150, but it's an emergency so I obliged. Very aggravating though :) We see the doctor, she's great. I say it's impetigo. She agrees, but didn't do any more thorough inspections of her own, so I assume that's definitely what he has. She prescribed him a topical ointment. We have been applying as needed every single day since, and it hasn't gotten better. It's not horribly worse, but not better. I call back August 7 (today) asking if there's any way we could be prescribed antibiotics because HE STARTS SCHOOL IN 4 DAYS. the nurse says "if you hold I will speak with a doctor and see what he says." *5 seconds later* "sorry ma'am you're going to have to come in for another check up" ma'am, it's only been 5 seconds, there's no way you talked to a doctor... she gets defensive saying she doesn't know where this conversation is going and that she doesn't have the energy to argue. I hang up. No resolution. Only money to be spent. Idk. Maybe this is just the American health system, and they don't do pro-bono or help those who really can't afford healthcare without insurance. I'm a single mother on one income and have spent $450 in the last week, including this last visit, on top of school supplies and clothes shopping for my son. Didn't think asking for an oral antibiotic required another $150 appointment just to be like "yes you're right, here's a prescription for amoxicillin" please do better. Not everyone can pull money out of their ass, especially when you stop taking their insurance a day before they show up for a walk in appointment.

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

Here we are 2 months after I was fraudulently charged for a service not rendered, with no return…read morephone call, no reply from the numerous emails I have sent to the patient advocate in the corporate office. I was told by the office manager that I was not the first person that this has happened to, never being seen by this physician, yet billed for the service. After the first of the year, the physician is no longer practicing at this location. I would appreciate a promt resolution of this matter.

We had such an amazing experience here. I can't believe I'm even writing that for an urgent care…read morevisit. This place is clean and everyone is so friendly. They catered to our sick kiddo in such a kind and gentle way. This was the first visit he's ever been to that he didn't cry! He actually enjoyed being there! We were there for a while because we didn't register ahead of time, but it was perfectly fine given the relaxed and clean environment. They were able to provide a diagnosis and treatment in-house due to the availability of X-ray and medications at this facility which was such a game changer with a toddler. The provider, nursing staff, receptionists and X-ray tech all modeled care and concern for our whole family. This place is really the example all other facilities should follow!! A truly, wonderful experience!

Walked in with paperwork , Asian woman mid 50 didn't even acknowledge my paperwork or anything. No…read morebody in the waiting room, no one in the parking lot but I was dismissed and told they were at max capacity and to go to the ER.

Picture this: You cut your hand with a knife at work and you need to get some stitches. You look…read morefor the closest urgent care and see they close at 6pm. You show up at 4pm to find a nurse outside the door crying just wanting some papers. You try to go in and it's locked. The extremely rude staff decide to yell across the room through closed doors they're closed. You try to inquire about why because it's only 4pm and you urgently need stitches but they scream "We're f#$!ing closed, if you stay we're calling the cops". Unreliable, Unprofessional, overall does not care about patients, do not waste your time.

Dr. Jennifer Whitfield is a great doctor but the schedulers wish to call each visit a wellness. It…read morewas billed incorrectly 5 years ago and can't be corrected. I have to state over and over or else we pay for the visit. Please listen.

They called me and forced me to come in or they wouldnt refill my perscriptions and after the visit…read morei was billed for alot of services i never recieved these guys are crooks . Not to mention the desk staff is rude and the gossip about all the patients where other patients can hear. Find somewhere else they even got in trouble for doing fraud thats why all their doctors left.

Best care, gorgeous office, amazing staff, great pricing!!!! Thank you for these healers xxxread more

Receptionist would not provide basic information on pricing for a service nor was she able to…read moreconfirm if they provide the service I was in need of. She would not transfer me to someone who could provide an answer.

Doctor Meadows is a wonderful doctor Hands down. she was able to get me in for an appointment for…read morea DOT Physical at a short notice. thank you so much!!!!!!!!

Angela Meadows is hands down the very best healthcare provider I have ever seen. She is extremely…read morethorough and genuinely cares about you as a person. She believed me when no one else would and got down to the root of my issues. She knows her stuff and will invest in you if you do as she recommends. Nothing but praise for Angela. I am so thankful to have found her.

Went here when I wasn't feeling my best and they had me in and out fast! Great workers and so…read morefriendly, really felt like a family there. They are very attentive and make sure to check everything I felt was wrong!

I recently moved to Niceville and I needed a new GP. Other offices wanted me to wait for weeks on…read morean appointment because I was a new patient. When I called Niceville Family Practice, Mrs. Cindy was so helpful. She got me in on the same day I called. I saw their ARNP (Registered Nurse Practitioner), Kimberly Smith. Mrs. Kimberly was so friendly and helpful. I had a question about a new prescription and even though she wasn't familiar with it, she went and did some research while I waited. She came back with the required tests I would need and had me on my way in no time. I had to return shortly after for a follow up and they got me in so fast and I was back to work in less than an hour. However I did not feel like I was rushed in any way! Mrs. Smith took her time in going over everything with me. I definitely recommend this practice!

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!