the front reception is always clean and inviting The staff…read moreis welcoming and kind The doctor and the assistant listened to all my needs and patience that I needed to explain

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...

Be careful if you go here for your annual exam that insurance pays 100%. Dont ask them to fill out…read morea form for you to play ball or work related as they will bill as sport physical or work related injury. It isn't cheap either. Charged 445.00 when it should have been free and then charge an additional charge for filling out the form.

What an amazing physician. Dr. Czuleger is kind, patient, caring, compassionate, and extremely…read moreknowledgeable. I took my wife to urgent care today in Mission Viejo and the office staff, nurses, and Dr. Czuleger was simply amazing. If you met Dr. he is like the doctor we all dream of having. He is a great listener, full of knowledge, down to earth, and with the personality of a family member. If we could give more than 5 stars Dr. Czuleger would get as many as they had to offer! Thank you to Dr. Czuleger and his staff for amazing service, thorough testing and comprehensive evaluation, prognosis, and recommendations. Happy Holidays

Great care, Samantha was able to help with great empathy. Went in and was already having a bad day,…read morebut when you have someone in health care that is nice and actually cares for you makes the day a little bit better. Makes the world a little better. Thank you Samantha

Clean, spacious, modern facility with knowledgeable and helpful staff. We were seen quickly, and…read moregiven great service. My wife's toe was quickly x-rayed, and analyzed within the hour by a radiologist. She received proper dressing and instruction on Care. Easy parking and comfortable waiting room. Highly recommend this urgent care.

This is the best Care I've ever been to. If there is a wait time, it's going to be minimal if you…read morehave to wait at all. Usually, I walk right in to the treatment room after signing in at the front desk. The front desk secretary who checks you in is very pleasant and sweet. Maz, the nurse is really cool and laid-back and makes you feel comfortable and totally makes you feel at ease. Then next comes the provider, PA Richard LICON. He's every provider should be at an urgent care or a doctors office or a hospital. Great bedside manner, knowledgeable, reliable and makes your experience as comfortable as possible. I have been there on the days that PA Richard is not there and it is a severe contrast you will experience to say the least. I believe it is the owner that is there on all of the other days, which is every day, but Friday, Saturday and Sunday to the best of my knowledge. I do not recommend this urgent care. Unless you go on the days that PA Richard is there which is Friday Saturday and Sunday because the provider who is I believe the owner is a condescending, rude, arrogant and overall unpleasant human being and I will never see him again that's for sure. I looked at the reviews and condescending. I think I've seen four times to describe in four different reviews of this urgent care. Thanks to PA Richard. This place is still in business, I'm pretty darn sure. So thank you to everyone there except for the owner/provider who you will unfortunately be seen by if you're there all days except Friday, Saturday and Sunday. And good luck to you if you have to go on one of the days where he's there because it will be unpleasant and rough lol.

If I could give zero I would. The two girls working on 5/26/26 at the front desk were incompetent…read more The moment I stepped in the two young women at the front desk were blatantly more focused on their past partying events they did vs helping the packed lobby. Meanwhile the lobby area is filled they have about 8-10 clipboards untouched and stacked and after 20 minutes of waiting for them to help me while I'm standing their directly in front of them listening about their weekend for them to ask me my name, ID, medical information. Nothing finally they help and I fill out the first form of paperwork because I had been there before. The new girl can't find my name proceeds to have me fill out 3 pages of paperwork and ask for my ID and medical information after 40 minutes of waiting all the paperwork they finally announce to the entire waiting room my medical info + that I can't be seen unless I pay $100 due to my insurance not being accepted. If they had asked me for my info from the get go I would have been in another urgent care getting treated but instead I sat there in agonizing pain for 40 minutes before being told my insurance wasn't accepted. Also I did call prior to going to ensure they accepted my insurance. Instead of gossiping and chit chatting in front of all the people who are waiting for medical care do your job! Considering you signed up to be in the medical field we all could have been helped in a timely manner instead of sitting around waiting for these two women finish their conversations about their weekend plans.

Friendly staff front desk to provider…read more Had chest xray, went super quick. Efficient with happy people working the night I went. Care was awesome. The entry forms are redundant (insurance info already captured) - ugh. Pretty damn good when the only thing I had any grief with was the intake forms. This place took very good care of me.

Front desk was nice, but the doctor was not helpful and actually sent me home with an un-prescribed…read moremedication that would've been harmful to me. I had pain in my eye for 1-2 weeks which is abnormal for a simple scratch, and he used numbing drops to perform an exam with a flashlight. There was no explanation for what was causing my pain, and he simply told me it should go away on its own. He gave me the numbing drops and instructed me to use them for pain. After doing my own research and meeting with an actual eye specialist, I learned that numbing drops actually inhibit healing and cause decomposition in the cornea (AKA IT WOULD START MELTING AWAY). It's really sad that you can't trust medical professionals anymore.

The other day I was looking for a same day urgent care for a swollen gland and was surprised to see…read morethere was one right down the street from me that was within my medical group. Sadly they will not have same day no appt care after April 20,2026. Service was good and the doctor I saw was very attentive. I'm

I hadn't seen a doctor for myself since my son was born -- he's now 5 years old -- so I was a bit…read morenervous finding a new primary care doctor. I know some people may hesitate because Dr. Shin is newer, but my experience with him was absolutely excellent. Before my first visit, Dr. Shin had already reviewed my medical history, which saved a lot of time and showed how thorough and caring he is. I came in for a physical and full blood work, and as soon as I checked in, Dr. Shin personally came to the lobby to ask about my concerns and what I wanted done. By the time I was in the exam room, everything was ready -- very organized and efficient! During the appointment, he listened carefully and offered thoughtful solutions before even mentioning medication. I really appreciated that he focuses on the root cause of issues, not just symptoms -- a true example of great osteopathic care. My lab results were ready within a few days on MyChart, with detailed comments from him explaining everything. Dr. Shin is an outstanding, compassionate, and knowledgeable physician. If you're looking for a caring primary care doctor who truly takes the time to listen and help, I highly recommend him!

Wonderful professional healthcare provider. The minute you walk up the stairs to the lobby, someone…read moreis attentive to your needs. You're checked in instantly and the surroundings are very comfortable. There's historic pictures of San Juan Capistrano everywhere and it's like being at a museum rather than a healthcare lobby. You can go to urgent care at this location or you can have appointments with various educated, highly professional doctors or you could even have your blood test done here it's a one stop shop medical care center that has no downsides.

Horrible experience with the imaging center, was misdiagnosed by both nurse practitioner, Lindsay…read moreBonilla and podiatrist Dr Keith E Penera, they told me I have big toe fracture and need to walk with clutches , and boot and do nothing for one month or more which I didn't when I got a second opinion from the best podiatrist Dr Rambacher because of my gut feeling and conflicting messages from imaging center ... what a nightmare. I would not recommend this place at all . They need to update their xray / imaging system.

I've been a long time yelp user, however out of that time, I have never written a review before,…read morehowever this urgent care deserves all the 5-stars AND MORE!!!!! The first weekend on June I took my girl in for a cough that has been bothering her for a little bit too long and the process from start to finish was so efficient and more importantly, compassionate and down to earth. The staff here are so so sweet that I had to ask to have everyones names written down so I can give a SHOUT-OUT. First and foremost, thank you to our PA-C who saw us Flo, she had such good energy start and end and was very thorough with the process and does not add anything unnecessary like some providers do to run up the bill (and trust me...we've had our fair share), but gets to the point and I LOVE THAT! The M.A. who helped us Minnie, so sweet and my daughter typically gets uncomfy when triaging, but with Minnie's bright aura, she was at ease! And Dominique! I think that was her favorite person at the end of the visit because she surprised her with the toy she wanted from the toy machine (which is so nice they have that to begin with) from the clinic's trade box as well as some fun sticker sheets too, and like the last two lovely ladies, amazing energy as well. Congrats to Cali Quick Urgent Care for having a great team and I am so glad we have found this place. **Just FYI to parents or other patients, I could hear other parents getting out of the room to ask when they are getting seen, I've waited over 2 hours at another urgent care before so people need to have a little more courtesy and patience as I think there is only 1 provider. If you rush the provider, that can jeopardize care for your kid by rushing them!!! But if Flo ever sees this, we appreciate you and we understand, you GO GIRL!!!!!!!

I came here for a preventative X-ray, and after this experience, I'm not sure why anyone would go…read moreanywhere else. There can be so much red tape and so many barriers to getting basic medical care, but this urgent care makes the entire process simple, convenient, and actually doable. Highly recommend! Only wish they had more than bankers hours.