Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I went to the clinic with a sensitive medical issue, and the nurse practitioner and her nursing…read morestaff could not have been more warm, gentle, kind, and helpful. They were reassuring, attentive, and so sympathetic, making me feel reassured and listened to. I left in tears from the compassion shown during a tough visit. It was everything I needed in the moment.

The staff is always friendly but it depends who is there. On this most recent visit, I went in for…read morethe flu with wheezing (history of asthma) and was given 4 days of prednisone at 50mg once a day, including the day I was there, making the round of meds 5 days. I didn't know 50mg was a high dose. I have only ever had 10mg, but thought they must know best, so I stayed on it and on day three, my blood pressure dropped like a stone and I had to call 911. I was cleared by the EMTs but it was a scary moment. They told me the dosage was too high for the average person. The moral is to always ask about the medication - if they had checked my MyChart, they would have seen what my typical dosage is for when I get sick. I shouldn't have assumed, but I feel like they are at fault too for not being more thorough. The visit was rushed. I was in and out in 20 minutes!

stay away I made an appointment yet see many walk-insgoing…read moreahead of me. when I questioned this was told they accepted a "tele- visit" but you asked for a doctor. 20 minutes after appointment time I'm taken in to prep. After waiting another 15 in the little room the fire alarms start and I'm told it's not a drill, get dressed. Right after I walked in I saw a fire alarms start systems specialist enter and go in the back. When I said that they still said get dressed and go outside. No fire trucks came so you know it was not a real alarm. Back in the little room, prepped and 20 minutes or so again a young PA walks in. I asked where the doctor was. He was the only resource on staff. After urine sample determined cause of my concerns, we went on to talk about rectal bleeding. Thought he was gonna Luke or pass out. After a couple wasted hours the overall summary on the report was FATIGUE! They recommended I go somewhere else. Again at check in they had my issues explained to them but couldn't help. I will not support any payment be me or insurance for this waste. signed, Better off elsewhere

I have had a terrible experience with this practice repeatedly in terms of wait time and rude…read morestaff. The worst part is that there is no doctor ever at the facility. Never going back!

Every time I have had to go there, they were polite, courteous and seemed to know what they were…read moredoing. Well organized and we only had to wait a few minutes! The Dr. Took his time and did tests that I was concerned about. Great alternative to the ER WAITING ROOM! Thank you Urgent care!!

Context: I injured my back and have been experiencing EXTREME pain and horrifying muscle spasms…read more Had to get an x-ray and awaiting the results. Sarah calls and leaves a VM stating she has my results. I call back and speaking with Sherry. I introduce myself on the call and state why I'm calling. Sherry replies "...okay so...". Now I'm confused because she sounds like she doesn't know what I'm talking about. She asks why I'm calling and I explain again and ask what information she needs from me, she's still acting like she doesn't know. I state I'm getting frustrated and the VM Sarah left only states to call back that number. Sherry asks for my name, i reply "as mentioned at the beginning of the call, my name is....". Sherry responds and basically cusses me out saying I don't need to be rude and talk to her with my tone. Mind you, I'm in excruciating pain on the verge of tears. I start recording the call on my end because I was appalled with her response! I explain to her my predicament and finally was shown some empathy. I shouldn't have to explain my life story and break down into tears for a healthcare professional to show some empathy. Sherry does not need to be working there or in healthcare. Sarah was AMAZING! :) She deserves to be recognized for her upbeat demeanor and excellent care. Sarah is the reason this review is getting 1 star. Thank you Sarah for your kindness EDIT: Both Sarah and Sherry are trash. Sarah said based on my results, I got a referral for PT. Sarah stated she will send over my referral to the PT office. She told me to call in an hour but I know these things take a while and called a few hours later and left a VM. I called again this morning and was speaking to someone, getting registered, and turns out, Sarah NEVER sent it over. Neither Sarah or Sherry belong in healthcare. Carewell Northborough has the absolute worst care and customer service. You're better off going to your local witch doctor.

I visited Hudson Urgent Care for pain in my knee due to a twist. The pain has been bothering me…read morefor 8-10 weeks even after treating it at home. I was seen right away by a very professional nurse & my vitals were taken & she inquired about the reason for my visit. The doctor sent me in for an X-ray prior to seeing me. Dr McDonald then explained he didn't see any major injury but after questioning me, was concerned about a possible blood clot. He then referred me to the ER to rule out this possibility of a blood clot & further suggested I see an orthopedist for the knee pain From beginning to end the care I received was thorough & professional. Great Urgent Care experience!

They didn't have X ray services available. Why isn't there a notification of this? I made an online…read moreappointment for a cough that's lasted 3 1/2 weeks. Waste of my time.

We love CHA. My child has been going there for a year and it's been so great every visit. The drs,…read morenurses and staff are wonderful. They're very patient, friendly and kind. They answer all our questions and get us in and out quickly. The only thing that could show improvement are the phones. It's very hard to hear the other person on the other line when you call.

This place is absolutely horrible. First doctor I had for my new born should not even have her…read moremedical license, yes she was that bad. Decided to give them another chance and requested a new doctor, definitely better but still not great. Everyone there is so grumpy, they look miserable, they are not friendly. As for it being a doctor's office, it's not. This is merely a well-visit office so they can get their bonuses for injecting your children with one vaccine after another. They get visibly upset if you question vaccines ask to space them out, and if you refuse vaccines, they straight up don't want your child as their patient at all. God forbid your child is actually sick, good luck trying to get seen. They are never available for sick appointments, they tell you to go to urgent care or the emergency room if it's "that serious" I really do hate this place.

They are very helpful and professional. You never feel rushed. They make good suggestions for your…read moreeyewear needs and any seeing issues you may have. I have been going there for decades! Highly recomend them.

I have been a patient for several years. This past weekend I developed a foreign body irritation in…read moremy right eye that was very sensitive to light and painful. With a history of dry eye, I called the office on Monday and spoke to Silvia. She understood my issue and scheduled me to come in later in the day. Unfortunately due to other commitments, I had to delay till next day and Silvia was very accommodating. I saw Dr. Jeff after a very short wait and he immediately saw that I had a corneal ulcer forming. He prescribed medication and sent me on my way. After less than 24 hours, I am feeling significant relief. Thank you very much

Canceled our appointment same day with no warning. I had taken off work to make this appointment…read more They don't care at all.

From the owner: Few things are more important to parents than the health and wellness of their children. For those…read morein the metrowest area and around Northborough, Massachusetts, Town Center Pediatrics is an outstanding resource for pediatric care. Under the leadership of board-certified pediatrician Angela Hunt, MD, the practice provides care for children from birth through adolescence. Dr. Hunt has been in practice in the area since 1990. In 1998, she founded Town Center Pediatrics, to create a setting for children to receive unrushed, highly personalized care.  Patient education is woven into every visit. During those first precious years, the focus is on supporting parents as they navigate nutrition, sleep schedules, developmental issues, and child safety. As children grow older, they learn how to take control of their own health and wellness journey. Preventive health is the foundation of great pediatric care. Town Center Pediatrics works hard to ensure children achieve and maintain optimal health through well child visits and verify that their vaccines are up to date. When an acute care need arises, parents can rely on Town Center Pediatrics to see their child in a timely manner, avoiding the need to sit in unfamiliar urgent care waiting rooms. Building a trusted bond with a highly skilled pediatric health care provider teaches children that medical care is just another part of life and nothing to be fearful of...

Receptionist was fine, but the person who took my vitals made me feel like I was wasting her time…read more She seemed hostile, rushed through my answers, and was visibly annoyed while swabbing my throat when I gagged. She barely looked at me. The doctor was okay, but overall the visit didn't feel very thorough. I was surprised the doctor didn't ask many probing questions, such as what medications I'm on, and didn't use a stethoscope or ask me to cough -- things I thought would be pretty standard when going in for a sore throat. I think I was actually in with him for like less than five minutes.

One star would be giving them too much credit. The front desk people (they don't deserve the title…read moreof receptionists) are extremely, I hate to say it but ghetto. They don't want to help you, they just want to brush you off. I hope a supervisor sees all of these reviews and fires them. I will never be coming here again. Make the drive and go somewhere else.