I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

Awesome Doctor, very willing to explain and discuss decision and process with patient.read more

Updated to 3 stars from 1 star. We finally got our money returned about six months later even…read morethough root cause was not vetting my brother's insurance. Many phone calls were involved and thus frustration and wasted time.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

Dr. Goh is amazing and all the support staff are great. Best PCP I've ever had. Appts get booked…read moreout a while in advance for the Dr but the NPs and PAs are readily available. They are also very responsive to requests and info on the portal, which works well for me.

Do not work here if you value your mental health. If you are new in the medical field I would…read moredefinitely work someplace els. They are very nice and welcoming when you start but as soon as you work there for a few months your co workers complete change and be mentally abusing to you.

So, I roll up there, and it's super crowded--I have no idea why. Then, I find out they gave away my…read moretable. I was honestly shocked because I had eight people with me! I finally get a table, sit down, and wait for two and a half hours. When I get up to go to the bathroom, this random guy bumps into me while carrying some random stuff, and I head to the bathroom only to find myself with the worst diarrhea ever. It was practically like water; I was miserable and completely lost my appetite. So, I just order a mocktail--a pink lemonade, right? And it's literally watered down with barely any flavor, just this weird bitterness. Like, what the heck

Love Dr. Matta. She's down to Earth, caring and interested in caring for the whole person, body,…read moremind & spirit. Love her!!

Dr. Konrad is a great physician, who cares about getting to the bottom of underlying causes of the…read morediseases more than most mainstream doctors - who specialize only in western medicine - would do. She continuously educates herself and her patients on the new developments in the functional/integrative medicine and works hard with her patients to make sure THEY get better, not only their symptoms. I wholeheartedly recommend her, if you know something is off just don't quite know what, you need to see Dr. Konrad!

I continue to be absolutely thrilled with the care I'm receiving at Dr. He's. The entire staff is…read moreexcellent - very capable and compassionate, and always have time to answer my questions. I also appreciate Dr. He's straightforwardness. She doesn't let me off the hook for what I need to be doing to keep myself healthy - eating right, losing weight, and taking my meds as prescribed. I feel that my care plan is exactly right for me, and it better be, since I was a partner in creating it. It's refreshing to have a doctor and her staff that doesn't just want to give me more pills to take, but count on me to do what I have to do to be well. Thank you Dr. He and staff for the great care I receive. It is appreciated!

Should have listened to the other review since I did read it before going. Decided to try out for…read moremyself and it turned out to be a huge mistake. I was greeted by one of the staff's dog running around the entire office and waiting room. Didn't seem very sanitary to me considering this was a doctor's office. I had to introduce myself to Dr. He at the front desk my second visit since she never had the decency to meet me the two different times I was there as a new patient. I was really upset when Dr. He submitted my routine physical incorrectly to my insurance. The insurance company assured she was in network and covered the cost of the routine physical she just needed to submit the proper coding. I called at least three times to Dr He's office to get this fixed. Each time I was told that it would be taken care of. When I would call back to follow up I would find nothing was done and would get an excuse why nothing had been done. Each time there was a new excuse. Basically I was lied to so I would get off the phone and they had no intentions of helping me. One of the times Dr. He got on the phone and started yelling at me about how I don't understand my insurance plan. I eventually drove back to the office and handed Dr. He the phone to speak with my insurance company. They would not tell me what was discussed but did say one of the codes submitted was for a person between the ages of 40-72. I am 33. Maybe Dr. He would know how old I am if she actually took interest and met with me. In the end it sounded as though if she were to resubmit the proper coding then she would get in trouble for fraud since everything had already been processed. As a result, she would not go through with the proper coding in order to cover herself. Run the other way if you are considering this physician. Dr. He is a fraud and will process your visits incorrectly leaving you in a black hole with your insurance companies and her office staff.

I had a great experience at the new Hudson location - it's much more spacious and modern than the…read moreActon office. Though it did take 3 months to get a new patient appointment (for just an annual physical, nothing urgent), I'm happy I waited - the staff was lovely and the location was very convenient. I was brought into the room right away, only had to wait a few minutes for my doctor, received the recommended vaccinations from the nurse as soon as my time with the doctor ended, and had blood drawn immediately after that. I received the results within a few days, and the prescription refills and referral that I needed were sent off immediately. My only complaint was that I needed a form filled out for work once my bloodwork results were available, and they wouldn't hold onto the form for me - they said I needed to bring it to the Acton location myself because they don't have a medical secretary on-site, though I think they're looking for one now!

They do not have an xray tech so do not go if you need an xray. They are also out of network for…read moreUnited Healthcare and will bill them full price for an office visit and send you somewhere else where you get to pay another copay. They should have told us or had a sign up that there wasn't an xray tech. We could have saved ourselves time and 196.00. Call before you go!

Great treatment and very patient and helpful team. Dr Kalamkar listened to me carefully and I…read moredidn't feel rushed.