Context: I injured my back and have been experiencing EXTREME pain and horrifying muscle spasms…read more Had to get an x-ray and awaiting the results. Sarah calls and leaves a VM stating she has my results. I call back and speaking with Sherry. I introduce myself on the call and state why I'm calling. Sherry replies "...okay so...". Now I'm confused because she sounds like she doesn't know what I'm talking about. She asks why I'm calling and I explain again and ask what information she needs from me, she's still acting like she doesn't know. I state I'm getting frustrated and the VM Sarah left only states to call back that number. Sherry asks for my name, i reply "as mentioned at the beginning of the call, my name is....". Sherry responds and basically cusses me out saying I don't need to be rude and talk to her with my tone. Mind you, I'm in excruciating pain on the verge of tears. I start recording the call on my end because I was appalled with her response! I explain to her my predicament and finally was shown some empathy. I shouldn't have to explain my life story and break down into tears for a healthcare professional to show some empathy. Sherry does not need to be working there or in healthcare. Sarah was AMAZING! :) She deserves to be recognized for her upbeat demeanor and excellent care. Sarah is the reason this review is getting 1 star. Thank you Sarah for your kindness EDIT: Both Sarah and Sherry are trash. Sarah said based on my results, I got a referral for PT. Sarah stated she will send over my referral to the PT office. She told me to call in an hour but I know these things take a while and called a few hours later and left a VM. I called again this morning and was speaking to someone, getting registered, and turns out, Sarah NEVER sent it over. Neither Sarah or Sherry belong in healthcare. Carewell Northborough has the absolute worst care and customer service. You're better off going to your local witch doctor.

"Urgent care" phrase means simple provide urgent medical when needed. Wait time 3hrs ???. Then on…read moretop you have to "prebook....????" Thats about "urgent" now about care....the front desk is horrible sounds like a jailer..... Once your turn comes, you will be made to sit another half hour before you get be seen...not by a doctor but a nursing assistant....there after by a nurse.....i wonder if they have any MDs workin there.... I will die but will never go there again,

What a terrible experience! I was in town on 7/20/22 from Texas. I lost my voice, my ears hurt and…read moremy throat hurt. I made an appointment online the night before. I showed up ten minutes early for my appointment. I signed in on the kiosk and waited. I observed two exam room doors and over time noticed two female employees constantly going back and forth from room to room. I wondered why. Finally one of the females called me in. It was easy to bring all of my meds with me since I had them for travel. She was so happy I had brought them and she went through each one looking at the screen and hand writing some kind of list. It took awhile but it had to be done. She ended up administering a Covid test and a strep test based on my complaints. She told me the tests would take ten minutes to get results and then I would see the Nurse Practitioner Catherine Cushman. After 15 mins of watching other patients coming and going the NP walked out and asked me if I had checked in on the kiosk. I had been here an hour by now. I said yes, I'm just waiting to see you. She said well test results take 15 minutes. (So she knew I had already checked in) Finally she calls me in and wants to start with my medications. I told her it should all be in as we just went through that. She said it was her responsibility to determine if it's all correct. So again she asks me questions the tech has already gone through. I've now been here an hour and ten minutes and we have gotten no further? She, the NP says, I'm not sure I can help you if you are not willing to go over your meds. I said, name the med and I will say yes or no if I'm on it. I was mad at this point. After we got through meds she said,"Ok besides bee pollen what else are you allergic to?" I replied that I'm not allergic to bee pollen where did that come from? She took offense and said," Ma'am I'm just reading what is in your record, I didn't write it." I told her I don't care who typed it, it is incorrect and what else may be wrong with my record. She then explained that the tech can not enter or delete meds from the computer, only the NP can. Wow. What a waste of my time. Next she finally looked at my ears and said there was so much wax she couldn't see my eardrum. She told me to buy Debrox and clean the wax out. Negative results on my two tests - isn't that great she asked? Fast forward one week. I am back in north TX and my ears are worse. I went to Texas Health Breeze urgent care. I did all paperwork online before arrival to include my medications. I walked in at 1pm. At 1:30pm I was walking out with a bottle of Augmentin for the fluid behind my eardrum and a suggestion that my allergy meds had stopped working and I should change to another brand. At 1:31pm I swallowed my first pill of my RX!!!!!! That's how it's supposed to work. Shame on CVS Minute Clinic MA 704 and Catherine Cushman, who should have cleaned out my ears so she could then observe my eardrum. I could easily have ruptured my eardrum flying home. And shame on Catherine Cushman NP for making me feel bad for getting angry at the ineptitude I dealt with when I came to your clinic for help.

From the owner: MinuteClinic® in Northborough is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

I had a very disappointing experience at this GenCare. I arrived at 7:45 PM, 15 minutes before…read moretheir posted closing time of 8:00 PM, only to find the doors already locked. When I knocked, an employee inside the building told me they closed at 7:45 PM, despite the sign and website stating they close at 8:00 PM. This was extremely frustrating, especially with my sick baby in need of care. I hope they can improve their communication and service hours in the future.

Very convenient location, usually short wait times if you go during the middle of the day, great…read morestaff all around. I have had great experiences here and I've been multiple times over the last few years. I prefer coming here over my PCPs office next door. Dr. Fitzgerald and Dr. Scheinfein are both fantastic. Would highly recommend

They have become so inept. My husband went in to see a Dr. They Dr gave him meds and said you must…read moredo a follow up. We walked out and scheduled a follow-up at the front desk. We later had to cancel that follow-up due to scheduling. When we tried later on to reschedule, he was not allowed to make an appointment, he had to speak to a nurse. He told the idiot to call his cell, not the home as he was at work. What # do you think the nurse called. I called and got the same run around. The idiot would not let me make a follow up. It was then I learnt that the original follow-up was listed as a blood pressure check. So INEPT. To tis day, no return call. Going to someone else. A professional office gave an appointment first call.

I would give no stars if I could. My elderly mother goes to the doctor here. They do not follow up,…read moreshe's very ill, still, after a week and they just throw medicine at her as she gets weaker. No follow up appointment. Her laryngitis, weakness and breathing problems for 6 days did not even get to see a doctor. They never even tested her for covid.

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

terrible front desk, especially the practice manager. very rude....... would not recommendread more

The doctor and NP's in this office are good...the office help.....AWFUL!!! Rude and disrespectful…read morein every way shape and form! It's unfortunate that they have them as the front line of their office!!!!!

Had to find new primary care because of change of insurance...was referred out for lab work and it…read morewas a mess. Had to call office several times because order had not been received correctly. Also once I arrived at facility order was coded wrong! called office to correct and they were rude and disrespectful to me. Not very good management of patient care. Frightening.

Love both Alison and Nawab but they need to hire new office staff because they are cruel and harsh…read more Every time I talk to the nurses / receptionists on the phone I'm not greeted kindly whatsoever and my needs aren't heard properly. Not to mention today there was a mix up with a prescription and basically was accused and blamed. I apologized and still felt ridiculed. Hire new staff if you want to keep patients.

After being with this practice for 20+ years, they dropped me for missing too many appointments…read more Blessing in disguise because the all new staff is crap. Sent me for a $700 scan that I didn't need, and consults for having my boobs removed, when I didn't need to. I would highly NOT RECOMMEND this office.

Sometimes it's hard to get an MD to listen (obviously they know everything there is to know!), and…read moreKramer, MD is no exception. An added bonus/nice touch is that she doesn't feel the need to talk to her patients over the phone (only speaks to them through her admin!). Her bedside manner (...or lack thereof) is atrocious - very forceful and is only a one-way method of communication. My take away is that she's just another typical type-A, a-hole MD, do yourself a favor and avoid this condescending person. Btw, she loves to force meds on her patients - even though they might be not even in the range (only close) of where you would need the rx. You could safely assume a competent MD would would try reasonable methods (diet, exercise, etc) to address medical issues before demanding your patient take meds, but I guess if the MD knows all - there's no debating the subject! Oh - btw, another little chestnut, she hosts clinical trials - no wonder she's such a HUGE FAN of the prescription pad - go figure! Dr. Kramer, please remember you took a Hippocratic Oath, not a Hypocrite Oath.

Incompetent. I went in with a high fever and flu-like symptoms. They tested me for EVERYTHING and…read moreeven ordered chest x-rays for pneumonia. I had no pneumonia symptoms. They racked up over $700 in bills for me and over $2600 in bills for my insurance. When I left, they had me thinking I had LYME DISEASE and even prescribed me strong antibiotics. The person on call told me he was "grasping at straws" as to what was wrong. The next day, I went to my primary care doctor, who diagnosed me with strep throat and told me to get rest and fluids. I will never go to this urgent care robber on the highway again. Also, they turned away a woman with a child when I got there. Incompetent and heartless, what a combination. Frankly, screw this place.

Great folks... really appreciated their help. They were polite, professional and efficient. Was…read morethere with my 4yo and he was a little scared about going to the doctors. They (everyone from reception to the doctor) went above and beyond to make him feel comfortable and safe and I can't thank them enough for that.