First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

Very nice people if you are SOL without options and want to stay bedridden, indefinitely…read more Otherwise, avoid, avoid, avoid Malpractice is an issue here. Collectively, they have anger management issues, destructive narcissism, depression, a seek-to-destroy mentality, imbalanced neurotransmitter issues, and promote obesity and ill-health overall. I wish it weren't true. But, they honor complacency over excellence and reality, let you down when you start to gain real health, and fear people who have high hopes and dreams for the future. Also, watch out for their gaslighting, especially when--or if--you are going through a tough time. Both of my prescriptions were denied refills after my medication wasn't at the pharmacy, and I was being intentionally led on for them to find something to use against me. Even though agreements were made during the last appointment for my medication to be at the pharmacy, I had to call multiple times because the medication wasn't there--leaving me hopeless, abandoned, and in a very serious predicament. I worked with them for almost two years and felt deserted and set up to fail while not drinking, smoking, or messing with my dosages/living a healthy life/and very goal oriented--just for example--which was a one-sided effort, much like the services offered.They are a toxic group. There are significant issues with the this industry, as well as concerning situations that occur behind closed doors.

Dr. J has such an unbelievable amount of knowledge and experience. Going to the Health Stop sure…read morebeats spending hours in the ER when you have an immediate care need.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

When I arrived I was greeted promptly and got in pretty quickly. There was one person before me. I…read moreleft my appointment at 7:39 to go pick up prescriptions at the pharmacy. Before I left I asked for a hard copy of the prescription. They told me they would send it electronically. I went to the pharmacy and it was not called in. I called the office to say I was coming to pick up the script. When I arrived prescription was not ready. It is now 8:41 pm and I am still waiting for the prescription. The young lady at the front desk has been completely rude since I came back. I have been nice to her but she is probably one of the reasons the place has bad ratings because the other front desk worker and doctor seemed nice. They need to get organized. Provider needs to get scripts out faster.

Dr. Destani is the smartest, most decent human. He listens to everything that is said before making…read morean assessment. He knows doctors who specialize when he refers you because he maintains relationships with them. I trust him because he reads current medical literature and is up to date on all of it. Great doctor! Brenda P.

After YEARS of being a patient here, the front desk "women" ruin it yet again. VERY UNPROFESSIONAL,…read moreRUDE, CONDESCENDING, and plain out ignorant. I came in to get an order for bloodwork that should've been faxed last week and the place I went for lab work had no record of this at all. I came into the office to pick up said order and PEACH, the girl with the attitude sitting on the LEFT-closest to lab window was absolutely ridiculous. She rolled her eyes, was giving the nastiest looks when I asked to speak to the office manager. The office manager also got loud with me because I didn't know the girls name!!! INSANE and this office is a shit hole because of the people making minimal $!

My granddaughter was a patient at PCC in 2025. She was expecting her first baby and I went to 8 of…read morethe visits to see the midwife. I am her grandmother and a reired nurse. I was very impressed with the care she received. Her safety and the baby's safety were always a top priority. Most of our visits were with Annette. She always gave us her full attention and was very thorough with granddaughter's physical care and the multiple questions we had were always addressed.

Listen to the bad reviews. We had a Terrible experience with the midwives. It seemed like it was…read moreall three of their first time delivering a baby. They had more anxiety and disorder than any other place I've ever been. West suburban midwives seemed more equipped and that's saying a lot. -1/10 if you want a peaceful experience go elsewhere. Literally anywhere else.

We have been going here for years for things like sinus/ear infections and flu shots. They are…read morefantastic. Tiffany is the nurse practitioner who's done our last three rounds of shots, and you barely feel them at all. Terrific customer service, even the time where the NP walked our prescription over to the in-store pharmacy so we could get it faster. Though we have a primary care doctor, it's easier and faster to get seen here, and we haven't regretted it.

Highly DO NOT recommend. This place took $200 from me just by recoding my Annual Physical Exam into…read moreanother type of visit... I scheduled an Annual Physical Exam, confirmed with 3 different people it was going to be coded as an Annual Physical, and confirmed multiple times with the Doctor that it will be coded that way for Insurance purposes. Every time it was confirmed a Physical Exam, except a month later when the claim went through I was charged incorrectly from my Insurance Company/Employer. On top of all of this, they never answer their phone and the automated messaging system is the worst I've experienced. I do not plan on coming here ever again and would not recommend to friends and family. Would love for someone to reach out to me (might help with the experience) but with the countless number of voicemails and reach outs I have done, I will not get my hopes up from a place like this. Personal Review: 2.1/10

Unfortunately the doctor care has diminished. The nurses & assistants are excellent. It's very…read morediscouraging to go there & treated so poorly. Won't be going back. Doctor simply argued and didn't want you to treat me.

The service has declined over the years beginning when you first walk in. You are given a wait…read moretime as to when you will be seen as a deterrence, then given an additional wait time as to when you will see the doctor in the back. If I am sick, this is not a problem. The staff that check you in talk rudely to you and appears they do not like working with sick patients. Loyola please help this site before it closes.

I scheduled an appointment online for a Covid vaccine and a flu vaccine. I received a text to…read moreconfirm, which was a good reminder and comforting as the patron. I arrived and was instructed to use my phone to scan a QR code. Reception was poor in the lobby so after trying for a few minutes, I asked for the WiFi password due to the limited reception. Was disappointed to learn there's awareness of the reception issue and there is no code. I was so even told others couldn't complete the forms online & used paper. Clueless as to why they still instructed me to try too. After completing the paperwork, I waited in the lobby with quite a few others for about 30 minutes. Once I was called back, the process was quick. There were no Covid vaccines offered and the only flu vaccine offering was by shot (nasal option was not available). If I had known these aspects before I drove there for the appointment and filled out the forms, I probably would've sought care elsewhere. That's the reason for the rating.

Went in with the flu (in my house 2 confirmed). I asked the staff for a pcr flu test, because I was…read moresure the symptoms were coming, rapid test were not positive, and wanted to get ahead of it. I don't want to isolate my newborn any longer! They made me feel stupid, like there is no such thing as a pcr flu test and denied me the tamaflu which is the obvious solution. I soon called back after the obvious happened and I became symptomatic and contagious. Still they denied me tamiflu. The clinician i spoke to should not work with people given her inability to listen and her vindictiveness when asked to go out of her way. I once wondered how people get to the point of mistrusting Dr.s and science so much they turn to bad resources and make dangerous decisions. Come here and the convoluted communication is purposeful. The staff are looking for the fast solution and won't listen to patients

I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.