This is a mediocre urgent care. They want you to handle all the check in information online…read moreincluding taking a photo of your insurance card front and back and photo ID front and back. It's tedious when you're not feeling well. The lady at the front was kind to others but not particularly nice to me. The clinician who saw me was eager to diagnose my issue as a virus that needed to run its course rather than listening to me when I advocated for myself since I knew what was wrong. It's super close to me but I'll hesitate to return in the future. I'd rather go to Patient First for a slightly better experience.

We were in a hotel and my daughter woke up not feeling well. Found this urgent care via insurance…read moreapp and this one. Was very happy. Took our insurance. We got in quickly (it was 8am). Everyone was nice. They did a cultural in house and called in a prescription that I picked up and hour later. Easy and efficient and pleasant - could not have asked for an easier time when finding yourself ill at a hotel in an unfamiliar city.

Monday 1/28/19 1:27…read morearrived - greeted by receptionist who was working with someone when I walked in. Not a long wait at all. Less than 5 minutes. Receptionist was very nice and professional. My co-pays was same as a specialty doctor. It is important to ask if they are in-network. Clean waiting area. The young lady that took my blood pressure, pulse and tempature was very nice and professional. The overall look of this place is really nice. My room was clean and welcoming. The doctor, Dr. Carla McLain, was awesome. She was very confident, knowledgeable, and professional. Very pleased with this clinic. I was all finished by 2:15pm . **Update 1/31/2019 They called me 3 days later to check on me! That was awesome customer service.

My mother arrived at 7:50 , an African american women with a pony tail on 01/02/2025 sat at the…read moredoor and stared at her for 5 minutes while she was at the door. The policy says online that if a patient arrives and walks inside before 8pm they should be granted services. This was a horrible experience and would not ever recommend this location to anyone to work or be serviced.

The Southside Health Center is part of Daily Planet Health Services, a fully integrated health care…read moresafety net provider. I've been to this clinic at least 8 times since January 2015, and am always amazed at the level of care offered, and the professionalism of the staff. I like to sum up reviews with a single word, and for the Southside Health Center, the word is "inclusivity." Services offered are general medical services, pediatric, dental, and behavioral health. I am unaware of the full scope of services offered, but I would recommend SHC to anyone, irrespective of their means. The interior is squeaky clean. There are always sufficient receptionists to accommodate both the English and Spanish community. Additionally, they can provide translation for a large number of languages, including French, Portuguese, Creole, and Italian. The parking lot can be crowded at times, but it has never been too full for my car to fit in.

My wife and I went for our schedule biometric screening this morning. We had received several texts…read moreand emails reminding us of our appointments during the week. When we get to the clinic, we are told they do not have any biometric test strips and we will have to go to another clinic. Why weren't we alerted of this before we showed up? Also, the girl at the desk was short with us and had a terrible attitude. It was a bad experience all around, and we will not be going back to Little Clinic - especially the Staples Mill location.

I had never used one of these facilities until I was away from home worked for an extended period…read moreof time and came down with some rather nasty ear infections and a pretty heavy allergy attack. Yes, I am 3 and I got a double ear infection on a business trip. I know.. who does that right??? I walked in and with in moments I was seen by someone. Now if you have a broken bone, this is not the place for you to go. But if you feel like you're coming down with something or definitely have something get yourself checked out. They also did a strep test on me so we knew I was good to go on that front. I visited twice because round 1 just didn't kill it all.

Went to the Minute Clinic for a toddler who likely has pink eye. Despite signs saying that the…read moreMinute Clinic is open 9:00-5:30 on Saturdays, it was closed. Told the pharmacist that the signs are misleading, since we looked online and came to this location because all indications were that they would be open. She said she didn't know because 'we're separate businesses'. So a CVS Minute Clinic inside a CVS doesn't have any accountability to that CVS? Ridiculous.

Normally I don't need doctors at all, but, today I did. I…read morehate Patient Care, rude and rush, so I found Minute Clinic from my insurance network. Oh wow, it's inside CVS. You put your info in at kiosk, it will show you the wait time. It was long, 2.5 hrs( 5 people ahead of me plus 1 hr lunch break).But at least I know when to return. CVS is also fun to shop. It was my turn as I returned. Dr. Strother invited me in and made me feel at ease. It's amazing how detailed yet efficient the whole process was. No writing with pen and papers involved. One on one, face to face, it's like having my own doctor. I loved it! (I know...I was sick but...) I went home and read the clear report, I've learned more about myself. I highly recommend this clinic, if you have a cold etc.

Today, Friday June 19, 2026 I had plans. But my body had different plans. I had been dealing with a…read morehealth situation that I thought was going to go a-way. I was doing home remedies (holistic), It was not improving and today was the day to do different. I went to Patient First located on North Thompson Street and sometimes it can be very busy, when I arrived it was not. Kaitlin, PSR completed my check in. We had a few laughs. I shared with her, "It's Friday, you deserve a break." I was seen in a timely manner although I came prepared (book, laptop and head phones). Dr. Young was very kind, and professional. She took the time to answer my questions and I just want to say, "Thank you" to all of the staff.

We brought our toddler in just before closing time on a Friday night. They were super quick through…read morethe intake process, the nurse (Winston) was FANTASTIC with our little one, caring and entertaining for our daughter. Then the doctor went out of his way to get stickers that calmed her during the exam - and actually helped him conduct his assessment. In and out in 20 minutes when I expected either a longer time or poor service knowing they were hoping to be going home. Thanks to the PF Carytown team!

It was a very terrible experience! I went yesterday may28 and I was supposed to get a call the next…read moreday and i had to pay out of pocket to get seen 175$ I want my money back because you guys didn't even called me or nothing I'm going to report y'all for stealing peoples money, this is so crazy I went there in an actual need I thought y'all were going to actually help me, on top of that there was a used tampon in the bathroom it was a terrible experience I wouldn't recommend it, after I already paid that's when I was searching for a better place but it was already to late!! I'm going to report y'all so I can get my money back i don't know how you guys are called urgent care if y'all don't do hall jobs correctly

Dr Muharram is very caring and thorough She is very…read morecompassionate and treats patients with extreme care I highly recommend this practice and am very satisfied with the quick response and quality of service!!

These people are the best! Came in with covid-related problems over three days, so saw a couple of…read moreshifts in action. From the Docs to the admissions people, they are not only caring but also efficient. Frankly, they're more like a doctor's office than my primary care -- and you even see an actual doctor!

I came in really sick, visiting from across the country, and appreciated how easy it was to get in…read moreand out and how courteous every single staff member was. The doctor I saw was experienced and attentive. Part of why I chose this business is having lab, X-ray, and Rx on site, as I did not want to run around town. While my wait was longer than I'd have preferred, I knew I was risking coming in at noon when some providers may be at lunch, but I was still in and out in about 1.5 hours without having to make other stops.

The front desk staff was awesome! My issues began when I got to the back. The first issue is that…read morethey weren't discreet about reviewing my previous images. I had surgery in May of 25 and was left severely limited and in pain daily. I went to PF with hopes that I could get X-rays and find out what was going on. Well, the X-rays clearly show issues but the radiologist said he didn't see any issues. How? I have an entire knot that is filled with fluid under my thumb. My fingers are curling and I can't flex my wrist. PF didn't want to diagnose me because they didn't want to be the ones to go against the sergons' notes. But called me and said that I should go to the ER for further testing. Make it make sense. Is there an issue or not PF? SMH, VERY DISSATISFIED

The intake staff was HORRIBLE! She needs to learn how to treat customers/clients/potential…read morepatients. The quality of care provided is by far the worst. If you don't know how to interact with the public, you probably are in the wrong profession!

A kitchen accident sent me in for stitches, and the doctor did such a clean job that it healed with…read morebarely a mark. Even though the department was busy, things felt well organized instead of hectic.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"