I am generally a fan of BayCare and its physicians. When I needed an x-ray after a fall, I…read morenaturally picked a BayCare facility. The people were mostly great, and the care met the standards I would expect. However, the system works poorly. First, the "save my spot in line" process is poorly done. I signed up, got no confirmation, and could never check the status. When I called to see if I was really in line, I was told my the person who answered that she didn't know how it worked. I never got the promised text with 30 minutes warning of my appointment time. When I arrived I was taken back quickly, but then forgotten. I sat for over an hour in the little room before I had to open the door and ask if someone was going to see me. They had forgotten about me. The doctor was fine, and apologetic. Then it was another 30+ minutes to get an x-ray. Then another 30+ minutes to hear from the doctor. Then another 45 minutes to get a tetanus shot (they apologized for forgetting me again), and then when it was finally time to leave they told me I never did the required paperwork on arrival and I had to stay to do that. In short -- I was there for over 3 hours to get an x-ray and a shot, with an appointment. They admitted forgetting I was there twice. They said something about not scrolling far enough on the computer. It was busy -- but something is clearly broken there. I think the staff here was potential to be great, but maybe is let down by the patient management systems in place and general management of the facility.

This place is absolutely horrible. Their save my spot doesn't work at all. Do not rely on that…read more Awful service. Go some where else!

We came in to the Diagnostic Clinic walk-in clinic Friday afternoon. My wife is absolutely my…read morepriority #1! Everyone we encountered was professional and we were quickly seen by Kelly Sommers. She asked questions, provided excellent care quickly and really impressed us! Thank you Kelly! If we need quick care again, we are sure to come here! Life is good with excellent medical professionals!

WINTER HAVEN OFFICE - BEWARE! I informed the doctor that I was there for a wellness visit. I need…read morethem to code as a wellness visit so that I can get the credit from my insurance company. Instead, the physician coded the visit as a new patient visit. When I got the bill, I called their billing service, and she was very rude and wouldn't let me know how the visit was coded. I am the patient. Then I called several times to the office and no call back. After two bill they sent my husband to collections. which made no sense. Just because my husband is the primary card holder, I was the one with the visit. Also, I was supposed to have a follow up on one of their providers and I never receive a call. The office staff state a phone call was made, if so, then why I don't I have a voice mail.

This place is the best !! Excellent in every way!…read more Everything from the reception to the care quality is absolutely the best. I suffer from a sprained wrist and went to two other Urgent cares in the area, but none is even close to STATMED at Countryside Mall. Not only were they able to see me in a timely manner but they were able to do X-Rays on site (on a Sunday!) and provide a prescription to help with the pain. Thank you Rachel and Jennifer and everyone else who helped. In addition, they recommended that I see an Orthopedic doctor and gave me the name of one that took me on short notice, because I was referred by STATMED. If you need help, don't hesitate to use this wonderful facility.

Had Weather related Migraines with auras two days in a a row Christmas Eve and Christmas day. Had…read morenot had these for over 14 years came out of the blue doctors offices are open during the holidays so I went to Stat med urgent care in Countryside Mall. From the very start, the staff, the physician's assistant, the nurse, everybody was reasonable, understood exactly what my problem was, took excellent care of me, prescribed the right medicine, and had me in and out of there lickety-split. I'm so grateful for the excellent treatment I received. I picked up my prescription, and now I have my pills on hand in case I get another one of these strange migraines. Highly recommend this practice.

Mease Countryside saved my life when I had bleeding, ulcer 2 years in a Row…read more SCHEFFER 3... MOST KINDEST NURSES DEDICATED TO THEIR JOBS ON THAT FLOOR IS A PERFECT 10. THEY WORK TOGETHER AS A Team . AT A DROP OF A HAT IF YOU HIT THE CALL BOTTOM they are in your room. Rooms are clean. All the rooms are private. The food is good, housekeeping, ladies are very respectful and wonderful. The Radiology Department are very kind and considerate. WE TRAVEL 45 MINUTES IF ANY BODY IN MY FAMILY / IS HAVING AN EMERGENCY. The EMERGENCY ROOM is very well organized If you're admitted. The PEOPLE ARE SUPERIOR TO NONE! Ten . IF YOU HAD A BAD EXPERIENCE WITH SOMEONE JUST TALK TO THEM. Call Hospital Administration that is available in all hospitals across the USA. "Don't forget if you go to the hospital or you're bringing someone you're NOT on your best behavior because you're not feeling well." Whether you're in emergency room or the main entrance, the Valet men that park your car also kind and respectful of your property. They don't charge you, But it's nice to give a tip. I have never had a bad experience all the years I have had to go To MC Hospital. I hope this post will help you think before you Post. I normally don't post reviews. Don't let a negative post/reviews put you off.

I love the design and the cafeteria and the canteen but I absolutely hate the wait. They take so…read morelong it's longer than school hours. It doesn't take that long just to call someone's name like is it that hard just to say MY full name it only takes 2 seconds! And besides,once you are assigned to leave,you don't leave. It only keeps you there longer. It only takes -5 seconds just to LEAVE. It's that simple and it's all simple. But I like the idea of the whole iPad thing in th kids room. I've seen construction sites take faster than them. Ive seen business days faster than hospital time. I've seen a kid not do his homework tell the truth more than them. They make soo much excuses for me to wait like "there is just too many patients and we can't handle it" that looks like something a lazy teen would say when not cleaning their room.

Fantastic, quick and quality care. My son had an urgent situation and they helped us get the…read moreanswers we needed. Highly recommend.

Seen quickly, staff professional and friendly. Diagnosis appeared correct as I recoveredread more

We add a cardiologist of my list of health providers this year in this crazy adventure. Today's…read morevisit was to put on a super fun heart monitor that I have to wear for 30 days. The check in system was quick and all I had to do was show my ID and insurance and I was done. The wait was only maybe 5 minutes before they called me back. Once in the back, I was shown how the monitor works, how to use the cell phone that goes along with it, and how to change the patches. What I thought I was getting put on was actually much different than it turned out to be. It used to be a little pack that you wore that would be around your waist but now its small sensor box that is attached to your skin over your heart that you just change every 4-5 days and the cell phone just has to be within 30 feet of you at all times. That was a huge relief. I was in and out of the office within 20 minutes and it was seamless. I hope all these appointments go this easily.

Diagnosed with Covid and pneumonia Jan 13, 2022 by ER. Recommended to do a follow up with a…read morecardiologist for a low resting heart rate of 38. The hospital wanted me to stay to monitor but I promised to do a follow up. Im new here in Florida, so stayed within the same hospital group for a follow up consult. Dr Parag Patel is who I picked to visite on 1-25-2022. Im still recovering and very weak. The front desk help was exceptional and brought a smile to my face. As Dr Patel entered the exam room and asked my why I was there for a visit, I explained that I had a low HR that medical people were concerned about. He asked me if I had passed out or was dizzy, I replied not at the time. I had experienced chest pain, burning and shortness of breath. I also was experiencing indigestion symptoms. His response was of dismay and not understanding why I was there, he said everyone that has COVID is experiencing these things, its common and that if I wasn't passing out that I had nothing to worry about. It occurred to me at that time that he was very irritated with the situation and then proceeded to listen to my chest. I shared that I was upset with his bedside manner and that I could leave. He said he would set up tests, gave me paperwork to hand to check out to set up apts. I took paperwork, handed to very nice gentleman at the desk and left. Unfortunately Dr Patel is a very unhappy human being and the humanness of us underlings really pushes his buttons. I really hope that whatever is in the way of this doctor gets resolved, when people are sick, they require empathy.

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more

I couldn't be happier! Had a bad infection under my nail on my hand. I went there after being…read morereferred by another health care provider who mentioned that I might need it drained. I had what turned out to be an extremely painful infection. The doctor at Doctors Urgent Care looked at it and gave me antibiotics which turned out to be free! So I didn't even have to go get the prescription filled. I still have some pills left to take, but I am so much better and no pain! So grateful.

I have been going to this urgent care for a few years now and today for the first time they want me…read moreto wear a mask for Covid fear porn when I have an ear infection. Trying to force a customer to wear a mask for something as simple as an ear infection is pathetic, and I will never take myself or my family back to this clinic ever again. This clinic also does not actually have doctors and uses nurse practitioners to do doctor's work but still charges the same prices. I do not recommend this clinic to anyone.

This is a great find. Since many of my docs are within the Advent Health system, the doc here had…read moreaccess to my medical history, meds etc. I had a really bad sore throat but my primary doc was booked and just couldn't fit me in same day. Instead they offered to make the appointment for me at this facility same day. I got the attention I needed and the doc was extremely thorough and spent quite a bit of time with me. It was great.

One of the worst Primary Care groups,right next to retirement communities,The staff changes every…read moreweek,They have too many patients.They suck.Would not waste my time going to some place they cannot take care of you,the Doctor we saw today was a total DUMBASS.They tried calling us after the appointment that referral for a specialist.We made the appointment with the specialist 2 weeks ago.Totally nobody has a clue,Jump in the water if you dare.