Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

Excellent and prompt care in a medically professional manner. Highly Recommended for unexpected…read moremedical needs.

Very clean and so helpful…read more My father-in-law has Alzheimer's and the receptionist, Bri couldn't be more helpful and went the extra 1,000 miles to ensure we were taken care of like family. I could tell she had a heart for service and has probably dealt with this awful disease but she went the extra mile for everyone who came in. Holding the door for us. Offering a wheel chair Helping him move Helping a patient photograph her insurance card and check in b/c she couldn't do it herself and was older and needed to sit. The doctor and medical assistant were so attentive and provided options for us. Never making him feel invisible or us like a burden. You don't find Urgent Care places like this. I can't recommend it enough.

My husband went in with his ears clogged up. They tried to flush it and only made us much worse but…read morethey gave him antibiotics ear drops which can't even get in the ear. He only went here because no one is taking BCBS anymore. Now he is waiting a week to get in with one of the few ENT Dr that will still take BCBS. This trip to the only Urgent Care in FM on BCBS was not a good move. Next time pay cash pay at another Urgent Care that doesn't just shrug their shoulders.

Extremely long wait. Unclear instructions related to text messages I received. I had to revisit the…read morereception desk 3x to get a proper check-in. The system then told me I had not arrived so they were cancelling my appt. (I had been there an hour). I did not think my requests were taken into consideration well. I am not asking for the moon -- just consideration. I have not had a good experience with a certain med, but that's the exact med that was called in to the pharmacy.

Shitty staff, wait time is horrible, rude, misdiagnoses and unprofessional. DO NOT GO HEREread more

Dr George and the team are very compassionate and diligent in taking care of my health for the past…read more12 years. May God bless the doctor and the staff.

RUN.... don't walk away. Worst experience ever. Even though I had read other negative reviews I…read moretook a chance because it seemed like people really liked Dr George. At this point I couldn't tell you because I've never met her even though I specifically set up my initial appointment with her. When I arrived their iPad for new patient paperwork wasn't working properly and after several attempts I asked to fill it out with paper. The front desk Thuy (?) was VERY rude and closed the glass partition and proceeded to talk about me with other staff that I could hear (she mumbled under her breath that I should "be more patient "). There were also other patient files names in clear view when checking in (HIPAA?) After that I was taken back and the nurse (Leanna) did vitals. She did not know how to spell "lisinopril" or "sulfa" (she wrote SULPHER) very common Rx's/allergies. Ok in itself not a huge deal. When I got back in a medical student came in to continue the questions. Somehow from the time I met with the nurse to getting back in the room my "Hypertension" had turned into hyperTHYROID"! Next I saw The PA/dr and she was pleasant. Again, I had specifically scheduled & waited so I could see doctor George. At this point I didn't care. I was given a lab slip and left. A few days later I got a call they wanted to schedule me for another appointment to come in to review my labs. I asked the nurse and basically got the gist of my labs over the phone. I had also recently had a mammo and they found a suspicious lump that needed to be biopsied. They needed a referral for my insurance from Dr. George's office. I called the office and left two messages and did not hear back. They have a phone line that if you can't reach them you can call that line for a $25 charge. I actually got in my car and drove down to get a signature because my biopsy was scheduled in 2 days. When I got to the office Thuy told me Dr George was on the phone and could not sign my referral I needed to make another appointment next week!! They also said I had not come in for an appointment to review my labs & that needed to be scheduled. So at this point, they consider my high cholesterol and sitting down reviewing labs to be of a higher priority/concern than my suspicious breast lump!! The PA I saw did a phone appointment the next day to review my lab so she could sign off on the referral so I was able to get my biopsy. At this point it would seem like I wouldn't be dealing with them anytime soon although the thought of dealing with them with a medical issue was very scary/concerning. One issue I HAD brought up in my appt was a concern about my toenail and fingernail and requested a RX for nail fungus. She looked at both my toe and my finger and we discussed RX options but she wanted to make sure the labs were in balance before because she mentioned the liver panel on this Rx. Now 3 weeks later...On Monday I left 2 messages to have the prescription called in since the labs had come back normal. I got a call back that they did not see me for this issue and there were no notes in the chart & I need to make (yet) another appointment. I assured the office we HAD discussed it & even reiterated the conversation. I got a call back later that day saying the PA/doctor had not discussed it with me. I called back on Tuesday requesting to speak to someone and text the PA on the number she had provided for the biopsy referral. Nothing... Crickets... Their office is closed on Wednesday... On Thursday I called again and was told the doctor hadn't discussed this and I needed to make another appt. Please!! use your best judgment if you want to be seen by someone who cannot write accurate notes in your chart or believes you have a thyroid issue when you have a hypertension issue. Someone that considers your high cholesterol more of an urgent matter than a breast lump. I personally feel this office is a danger to me and my health, so please use discernment. i'm in the process of filing a grievance with United healthcare as they are a provider for them. Worst experience EVER. Their website says "who we are"... "We are a family clinic with a mission to provide caring and compassionate health care for you and your family. Our patients come first, and we will go the extra mile to treat you like family"... oh man. NO THEY DON'T.

Lots of availability even last minute! The provider Katie and the nurse Jada were splendid! Katie…read morewas especially kind, personable, fun, and extremely thorough, explaining everything well. 1000% would come back if I'm ever in Dallas again, wish I had care like this in Hawaii :)

Amanda...this is strictly about Amando Jo Tereja. The customer service from the receptionist and…read moreassistant? exceptional! I appreciate your patience and understanding! My partner came in for a visit today around 3:30pm to receive immediate attention for an extremely severe headache that had been persistent for a few days now. There was a technical error with the system with finding her insurance to verify if there was a deductible or co-payment. This took some time but we were able to see the nurse while we figured things out. Amanda seemed to have been informed of the insurance situation and wasn't too fond of that. Thats my personal observation. My partner is not fond of doctor's visits due to past experiences and struggles with overstimulation when uncomfortable or under distress as she is diagnosed autistic. Amanda came into the doctors office and asked my partner the reason for her visit. Hearing "headache" and multiple issues seemed to be triggering for her because she immediately interrupted my partner with an aggressive tone. She stated "okay stop...you have alot of issues going on. Thats not something that we can handle here. We are a urgent care facility. You have a headache? I can give you some pills for the headache but you will need to see a primary care doctor to handle everything else. Im not sure what's going on with your insurance. Maybe you owe them money or something or whatever. You come here for a headache? If you dont have good insurance, it can be very expensive to come here when you can just see a primary doctor. You work security?? Thats not good you work security and have all of these problems. You can black out when your supposed to be protecting people. Would you like a doctors note? Are you planning to go to work tomorrow?" Everything was stated in a tone coated in frustration and aggression. Im certain the other staff could hear her as well. My partner barely got a word in to explain anything. Due to being overwhelmed by Amanda's tone and disposition, my partner shut down and needed a minute to think about whether or not she wanted to call off for work the next day which lasted approximately 3 seconds...Amanda got out of her chair at this point and went to the patient chair and started tapping her fingers rapidly against it as if she was losing her patience with my partner. My partner stated that she would like a note stating she visited today and took a prescription for ibuprofen. I want to make note that we are POC and came straight from work to visit today. The things she stated struck me as she did not believe we actually had insurance at all and were lying about the issue we were having. She stated things that insinuated that we didnt have money and that we were incompetent. Also, her impatience led us to believe she felt as if we wasted HER time and not so much that she was worried about the fact we may have wasted ours...I was so uncomfortable with this visit that I could not WAIT to write this review. The assistant returned once she left and seemed to be trying her best to uplift us with her warm spirit as im sure she overheard most of the interaction. I believe the receptionist is Rhonda and the assistant was Jada! THANK YOU TWO! P.S...she never gave us the doctor's note. Ive read so many reviews similar to our experience that it is clear SOMEONE needs to be removed.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

This place was recommended to me by a trusted source while I was extremely ill, so I went to seek…read morecare. I had numerous symptoms (high fever, enflamed lymph nodes, sore muscles, slight ear muffling, dehydration, etc) and Ryan the PA who saw me did not run any tests, but just looked in my ear, said I had an ear infection, and prescribed me amoxicillin. I didn't have any ear pain and it didn't explain my other symptoms, but I'm not a doctor so I trusted his expert opinion. I began taking my antibiotic same day, but two days passed and I saw zero improvement and my symptoms actually got worse. I decided I needed to return to urgent care since I was clearly misdiagnosed at my first visit. At the second visit, I told Megan the NP (she's great) my symptoms and she looked in my throat and immediately knew it was mono. She ran tests to confirm and I did indeed have mono. She switched my antibiotic -- which turns out I didn't need, but she did not want to stop mid-antibiotic treatment so I wouldn't build resistance -- because she said taking amoxicillin when I have mono could cause a rash. I had already taken amoxicillin for those two days between my two visits, and switched to the new antibiotic. A week later, I developed a full body rash that lasted for 14 days, all due to an antibiotic that I did not need because of a MISDIAGNOSIS at my first visit. I never had an ear infection, did not need amoxicillin, but because of a careless PA and a misdiagnosis, I took the antibiotic i didn't need and had to pay for a useless visit and physically suffer through a full body rash caused by the amoxicillin taken while infected with mono. Now rapid med is taking ZERO accountability, and will not refund me for my first visit because they said the care I received at my first visit was "appropriate". I didn't realize they consider misdiagnoses and prescribing medicine that then causes unnecessary suffering appropriate care, or else I never would have gone here in the first place. They are careless and lack accountability, and just want to get you in and out of the door, regardless of whether they actually treat your illness or not. $450 later after two visits wasted due to a misdiagnosis the first time around.

Not the best clinic. First , the haven't fixed the hot air in the front lobby !! It has been years…read morewith this ridiculous problem. No one wants to sit in the front because of it. I had to ask the front desk lady to let me sit in a cool patient room. This place has high nurse practitioner turn over rate. Wonder why? I've been waiting 40 minutes for the NP and the front desk girl ( with Botox lips) isn't apologetic about it at all. She didn't even greet me when I walked in. She instead says , well there is other sick people here. Really lady? Grow some people skills and costumer service skills!

Horrible. I had two critical maintenance prescriptions that I had filled with Family Medical…read moreAssociates every quarter, a 90-day supply, until my doctor passed away and I lost my job and insurance. "Today Clinic" was on a "recommended" sheet as supposedly affordable for those with a very low fixed income and no insurance. What did I get? A 5-day supply of one medicine. Seriously. So expect to wait an hour, even when there's only one patient ahead of you. Expect to spend about $100 and leave with the same issues that you had when you came in, save for the minor amount of medicine. I wouldn't return here if I had an arm dangling from my shoulder.

Dr. May has always gone above and beyond to care for my dad. My dad really appreciates the detailed…read moreexplanations she provides him. My interaction with the front staff did not feel so cordial. And it appears that when I tried to email my dad's Medicare and supplement information, I kept getting a message saying their mail server was not working.

Unprofessional doctors and staffs in a word. I don't recommend here for any reasons. Only good…read moreexperience was both husband and wife doctors were kind with taking times enough. However they tend to distract causes that patients have prepared and it results in revisit or call back where it is hard to reach doctor quickly. Mrs. Dr. Kim looks over confident with her treatment style. She and her partner Mr. Kim seem to forget basics as clinical functions. Moreover staffs have serious problems. No communication each other and billing / charging team are very unprofessional with big mistakes they have made. And they allegedly no longer accept medicaid and medicare. Note. They grew to this BIG level of business with many help of Korean patients who needed supports from language barrier but it's hard to expect quality of medical service now.

It says walk in clinic and the person there said I could not wait for a turn. I had to make an…read moreappointment. That is not walk in.

No wait, easy sign in process, and the provider Alex was lovely! She was friendly, professional and…read morehad me in and out within a half hour. Self pay prices are competitive with other urgent care/clinics in this area too. Would definitely recommend if you are looking to be seen quickly and/or off hours.

This place is absolutely wonderful! I brought my miserable 5 year old little girl in for a double…read moreear infection. The nurses are so warm and inviting, and the doctor was so kind and patient. We got back in about 5 minutes on a Tuesday afternoon after school. It wasn't busy at all. I would highly recommend this place!

I have taken all 3 of my children here many many times and have always had a great experience!…read moreuntil this last time the evening before Easter. the front desk lady, I think her name was brinklyn, called me when I was on my way with two of my sick kids and said If we can't get there early then they will cancel my kids appointments because they are closing early at 8pm due to it being Easter weekend. the website still said closes at 9pm, but I understood and I told her we would be there. I literally sped the whole way there to make it on time as I didn't want my kids feeling horrible on Easter. when we arrived the front desk lady was on her personal phone talking and didn't even help check us in or ask if I needed help, just kept talking on her cell phone. When We got called back to the room by the nurse I asked her do they close early for Easter, she said no we close at the same time as always, 9pm. when the dr came in i asked the same question. She told me they never close early no matter what holiday or day it is and they always are happy to see any patient Within their business hours. i had never seen this particular front desk lady there before But she made our experience there not pleasant which is sad because I love this office any other time. I never come on here and write reviews and I understand people have bad days but this was beyond that...