Have received great service both times I went! You can check in online and get a text with when to…read morecome! Friendly and knowledgeable staff! Ms. Miracle and the PA were fantastic tonight when I had to go! Clean office with complimentary snacks, tea and coffee.

Don't go to urgent care if you are sick.. unless you are positive for strep or covid they wont…read morehelp. Doc said loudly "well what do you want me to do about it", when I said i think i have a bacterial infection in my throat as i had no other symptoms and asked for antibiotics.. he told me to go talk to my primary care doctor instead.. the very sick child next to me got prescribed Tylenol and i was told to go home and gargle with lidocaine.. not worth the wait or money.. go to your primary.. if its urgent go to the ER.. just not here.

OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

1. They changed their name and the "service" got much worse: You can't get a human on the phone,…read moreand there's no information about whether or not they have changed their address. No options for the patient, only demands from the provider. 2. They will nag you to death; doesn't matter if you're dropping the kids off, trying to get to work, etc. They sent six texts, two emails, and two phone calls an hour and a half. Nobody likes being chased down like that! 3. We're all busy, but they still insist you do their bidding / fill in forms on your phone /show up early and then wait, etc. And you can't get information about your co-pay until you've gone through thier lengthy process. (Why not ask for the insurance card first, check it, and verify the co-pay rather than wasting everybody's time?) 4. Once there, the check in process is even more "you will do what we tell you to," and if you haven't registered on your phone by now, you are told to fill in a form on a tablet which includes biometrics, which are all about a much heavier level of tracking. I refused and walked out... 5. ... after which they continued to chase me down by phone. What part of "NO" do you not understand? Because you clearly don't understand the difference between customer service and servitude by the customer. Horrible.

I've been before with urgent care, but this last visit went really well. It wasn't busy and I was…read morecalled within 15 min. I was seen by a PA and she was really nice. She suggested I get an X-ray of my hand , since I fell and landed on it about 2 weeks ago. Results came back in 10-15 min from the radiologist. They said I may have a small fracture on the outside of my left wrist. Suggested that I wear a brace for about 10-14 days and see if the swelling and numbness goes away. It's been about a week since I've been there and my wrist and hand seemed to be better. The visit was good and staff were very nice.

I brought my son into Roper Urgent Care in N. Charleston because I thought he may have strep…read morethroat. We arrived at 8:10 AM and the place was packed. I asked about how long it would be that we would just sit in the car since there was not much room in the waiting area. She told me there was only 1 provider that it would be an hour and said they would call me. She verified my number and assured they would call. Right at an hour, I say come on babe, let's walk in. The lady says "can I help you?" I said yes, it's been an hour and I never received a call. She says we have called you 5 times. I said no. You absolutely have not. Then a tech comes and makes a snide remark to the lady, they'll just have to wait. I called 5 times. I really hope these are reviewed by higher management because the level of professionalism from the techs and front desk sucks. ***Come to edit after the visit...get called back and the tech Chrystal, who made the snide remark to the front desk, proceeded to argue that she called and I told her no one called my phone. She said she got voice mail each time and I said then why didn't you leave a message to which she replied she couldn't. I told her I was not here to argue, I have a sick child. She stormed out and said she wasn't doing this and I could hear her berating me for 2 minutes. I'm sure the entire waiting room heard because I have it on a voice recording through a closed door. Then a nurse practitioner comes in, name was Marcie, and she tried to take up for her saying she was the only tech...I said well maybe that is why she's in such a bad mood. She said maybe your phone has a blocker on it. I said no...I get spam calls from politicians all the time. Horrible experience but the NP did end up being pleasant. Do better Roper. You used to be the standard.

Was second in line with an empty waiting room and still waited for 40 minutes. Front office staff…read moreis nice and PA was professional. However the x-ray machine is never available. It's either broken or they have no tech. A warning when they knew the reason I came in was for an ankle injury would have been nice. I've also been trying to get ahold of a provider to get my results after missing a call and haven't been contacted all day. I basically waisted a copay because I don't know what my results were and got no official diagnosis.

Quick, Professional, and Efficient DOT Physical…read more Had a DOT physical scheduled at MedCare Urgent Care and couldn't have been more impressed with how smoothly everything went. My appointment was set for 8:06am -- I was seen promptly at 8:15am and walking out the door by 8:56am. Less than an hour, start to finish! The staff was courteous and well-organized, and the provider conducting the physical was thorough yet efficient. If you're a commercial driver needing a DOT physical, I highly recommend MedCare -- they respect your time and deliver exactly what's needed.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

Wouldn't go anywhere else. Friendly staff and very knowledgeable! My entire family visits this…read morepractice on James Island.

I am so happy with the care I received. They were able to find imaging records in their system from…read morean MRI elsewhere this past summer. This access to other providers' records helped Adele determine what action to take. Very professional. I would not hesitate to recommend this place. They are a fine local addition to James Island and I'm delighted they can also serve as my primary care which I may do bc my Roper PCPs keep leaving their practices.

Walk in provide your driver's license and insurance card. Easy Peasy…read more I had blood drawn today. I prefer to have blood drawn from the back of my hand due to horrible experience giving blood at Red Cross mobile location. Today went PERFECTLY ! SHAE is absolutely the BEST & so GENTLE!! Thank you.

Clean modern and efficiently managed office with great nurses and doctors. Has very short waiting…read moretime to be seen here.

We were there from out of town. This is a really bad place. I would not recommend. The doctor came…read morein said we can't help and we should have gone else where. Bed side manner was poor at best. OMG it was so bad. Doctor was a straight up ass. He must have been related to the person who signed his diploma Stay away from this place.

went in @ 5a & was out by 5:40a. all staff were very friendly. would highly recommend this ERread more

i have been coming here for a few years. please help me understand how employees are able to wear…read morelonger than an inch nails?! you know who's at fault? management. they should know better to having long nails in healthcare setting. today 9/25 came in an Brittany had super long nails longer than 1 1/2. why? I don't understand. has health just disregarded policies? is this a new thing that has been accepted. the service is great. cant complain.

Do you hate waiting at urgent care?! I do! That's why I chose this MEDCare location! They let you…read morecheck in online and even choose your time to be seen! I hate waiting in line at the doctors office when I'm sick and especially at urgent care because you're never sure how long it's going to be! It was so nice knowing when to show up and they even sent me a text 20min prior telling me it was almost my turn. When I arrived I checked in on an iPad and was called up to the desk for any last minute paperwork and payment. Not even 2min later I was called back by a nurse to take my vitals. I was then ushered into a room and she took samples for the few tests they were going to run. The PA was in a few minutes later with all my test results and talked to me about my treatment plan. We all don't want to be sick so he gave me the medications he believed would get me over the hump the quickest! He listened to my concerns and took into considerations my needs. The staff were so kind and each one of them seemed genuinely happy to see me that day and I really appreciate that. The whole experience was quick and efficient and I will definitely return to this location for my urgent care needs!