Check in was smooth. The front desk staff was efficient, but when we came to the back it was too…read moreslow. Concrete mixes and pours faster. We were here for 2 1/2 hours for x-rays and some pain management. The physician was really helpful and pleasant, but urgent was more like extended care. We were there so long I was waiting for admission to a bed. Not a bad experience, but time consuming unnecessarily.

Today was a very relatively short wait. One of their employees Robin is very efficient. She assures…read morethose who are veterans use pharmacies that a veteran friendly. Overall a very positive experience

FIRST OFF, RESIDENT DOCTOR JESSICA KRANDAL TOLD MY MOM WHILE SHE WAS IN THE HOSPITAL TO JUST DIE,…read moreNO ONE WANTS HER ALIVE!!!!! MY MOM TOLD ME THIS OUT HER OWN MOUTH. THEN SHE TELLS MY MOM'S FIANCE HE CAN STOP COMING TO THE HOSPITAL BECAUSE MY MOM ISN'T MAKING IT OUT THERE ALIVE. HERE'S THE STORY BEHIND ALL THIS. I will start off with the latest occurrence when my mother died. My mom was diagnosed with double pneumonia (both lungs) back in July 2024. She went to Trident and they treated her. They sent her home a week later. The nurse that came by her home checked her hemoglobin levels and it was at a 0 a few days later. She told my mom to rush to the hospital asap or she could die shortly. Since she lived about a mile from Trident she went back. She kept complaining about the IV they gave her in her arm. She said the IV kept hurting. Apparently, they put the needle in her arm, into the bone. I have attached a photo of how bruised her arm was when they finally removed the IV the next day, and many calls to the nurse. After about two weeks, they sent her home. None of us knowing , they never cured the pneumonia. One day at home she said she couldn't breathe, so she went to Roper in Summerville, they moved her to the downtown Charleston location. She stayed there for about a week. They sent her to rehab to get her strength back for walking. While at rehab she started having chest issues, and they sent her back to Trident. While there, they said the pneumonia was not getting better, or worse, it was stagnant. We thought they got rid of the pneumonia this whole time. One day she would do good, the next day she would do bad. They put her in ICU and called us and told us to come see her because she only has hours to live. We had the whole family there to see her. The next day, she was laughing and talking. Another doctor we haven't seen before said she has about 48% lung capacity left, due to COPD and Emphysema, and of course, the pneumonia. He said his goal was to have her breathing on her own so he put her on a nasal tube to have her breathing. She would talk to us and use her phone. The next morning, we get another call from a different person stating she isn't doing well and she will likely pass that day. We went to see her and stayed with her for hours. For two days she was on the mask to help her breathe. The next day, she was back on the nasal tube. Laughing and trying to talk, but her voice was weak. We kept getting calls in the mornings saying she isn't doing well, but the night time, she would do well. We couldn't understand it. One doctor said she is moving in the right direction, and the other doctor would say the opposite. One day while I was there visiting my mom a resident Dr. named Jessica Krandal came in. She was staring at my mom weirdly. I didn't understand why. A day or two later my mom tells me the Resident Dr. Jessica Krandal told her to, "just die, no one wants her alive!" We told the nursing station about the situation and they said they would not allow her back in my mom's room, and contact her boss. A day later, she's back in the room, telling my mom's fiance that my mom is not getting out the hospital alive and he can stop coming. The day of my mom's passing, a few days later, the doctor calls me on the phone and tells me to come down there because she's not doing well. Then she proceeds to put Jessica Krandal on the phone, after all this, they put her on the phone. This was a slap in the face. ....another incident involving my then 16-years-old son. He woke us up at 4am saying he can't breathe. We sent him back to bed and again, he woke us back up, saying he can't breathe. We took him to Trident, and they said he has anxiety. My wife argued about what does he have to cause that much anxiety. They did a test on him and found out his heart was beating irregularly. They rushed him to MUSC where he was diagnosed with myocarditis. Please, avoid this place if possible.

Having to deal with a hospital, a LOT more often than not will evoke a feeling of anxiety or worse…read more That's why it's important to know up front the type of care and facilities are abundant and their reputation. For the record, I've had to deal with hospitals in six states for 13 surgeries, 10 procedures, 8 ER visits as well as having to attend to family members who were in critical or relatively bad condition so I have a pretty large sample size to draw comparisons. That leads me to this review for Trident Medical Center which isn't very good. I'll be factual and leave emotion out of the review as it's important to be fair and balanced. First off when I drove to visit my family, there was a huge pothole in the main road leading up to the hospital. It took weeks to fix and when I asked the nurses about that and they giggled as if it's an ongoing joke. It has since been repaired but it gives pause that a hazard at a hospital isn't repaired in expedited fashion. One of my loved ones was transferred from their satellite facilities to this one located on Medical Plaza during an emergency situation. The records and/or information either wasn't fully documented or properly received thus slowing down the treatment at the main center. I'm very disturbed how the first hospitals findings can summarily be waved in favor of restarting the root cause efforts of a critical patient. Next the doctors without consulting my mother called in a specialist doctor for more input. The next of kin are required to be consulted when bringing in other medical professionals. Moreover, this doctor only reinforced what the initial satellite facility had originally suggested. I completely understand the effort to give fast and quality care however if an initial doctor makes a diagnosis based on tests why redo the same efforts? As for the nurses they were great in almost all aspects of their respective jobs. They gave us good communication, were accurate with their needles (trust me, I've had really bad experiences will less than stellar nurses) and attentive to the patient. As for their demeanor they were pleasant but worked with efficiency to ensure the comfort of the patient. There is one small issue as another loved one had a do not resuscitate order and this was made clear in the paperwork and my brother. The acting staff then encouraged my family to keep him alive "and all he had to live for." The severity of the situation dictated otherwise; thus these needless conversations only make the process inconvenient for the family and prolong the patients suffering as care was and wasn't administered until this was resolved in the eyes of the hospital. Finally, I'm not sure who cleans the hospital as every time I've stayed at a hospital, the rooms are cleaned daily. This hospital wasn't and I'm not sure why. Therefore, my mother would often clean the room while she remained with my dad. As far as records are concerned, there is a level of deceit that is being practiced here. After my father died, in accordance to law, copies of the records are to be handed over to the next of kin, spouse, etc. For more than 2 years Trident has refused to hand over any info stating the records now have to be filed with a judge. This leads one to suspect there were issues that they don't want the us to know about. Overall, my two prolonged experiences at this hospital were less than stellar when compared to, well any other hospital. Doctors tread over each other's test results, they aren't quick to release records of a patients stay, the upkeep both outside and inside the hospital isn't a high priority and a family's desires aren't always considered. If one is to have a choice, I would advise continue looking however in the unfortunate situation should arise and this hospital is where you end up, make sure you have informed loved ones taking charge on your behalf. While I don't believe the doctor and staff are incompetent, they don't inspire enthusiasm.

Can not be grateful enough to the admin staff for seriously applying a charity to a $250,000…read moresurgery bill my insurance would not pick up. They saved my life and saved my finances. And I didn't even have to fight for it they did it all out if kindness. Hospital was clean, I got a private room and they treated me very well. I'm so thankful for this hospital for taking a risk and doing this emergency surgery without prior authorization and then cleaning up the financial "mess" that was left without me even knowing. Just got a simple letter in the mail a month later letting me know not to worry about the bill. Beyond blessed

The ancillary staff is just mean and uncaring from security guard at the front door to the server…read morein the cafeteria. Sad really, it like us against them people can to the hospital for help not to be dismissed.

My family's experience during pregnancy care and delivery here was deeply mixed. There were…read moreindividual caregivers who were exceptional, but the overall system and process left us disappointed and, frankly, shaken. During high-risk screenings, we raised specific concerns about potential complications. Rather than feeling heard and evaluated in a focused way, the process felt standardized and procedural. We were given strong reassurance that certain conditions were not present, only to discover immediately after birth that one of those exact conditions was, in fact, present. Communication during follow-up screenings was also confusing. Important findings were shared casually and without context. We were moved through additional monitoring without clear explanation of what was being evaluated, what the risks were, or why certain decisions were being made. The experience felt checklist-driven rather than patient-centered. After delivery, the lack of coordination and condition-specific knowledge became more concerning. We received confident assurances about feeding and care approaches that later proved unrealistic given our child's medical needs. Some staff were clearly trying their best, but others spoke with certainty about issues they did not fully understand. Our newborn was handled and examined at times without meaningful explanation or discussion. For a family navigating unexpected medical complexity, that lack of clarity adds unnecessary stress. There were also smaller but telling process issues. For example, the hospital seemed unprepared to accommodate a vegetarian diet. Food orders were repeatedly incorrect despite clear communication about dietary preferences. While this may seem minor compared to medical care, it reflects broader coordination and communication gaps that were noticeable throughout our stay. That said, I want to clearly recognize the caregivers who made a meaningful difference. Emma, Lauren, Melisa, Susana, Suzi, Emily, Holly, Riley, and Jenn were compassionate, patient, and professional during an incredibly vulnerable time for our family. They treated us with dignity, listened to our concerns, and approached our baby with gentleness and care. Their empathy and steadiness did not go unnoticed. Kerstin, the occupational therapist who worked with us on feeding challenges, was exceptional. She was knowledgeable, calm, and deeply invested in helping us navigate a complex situation. She listened carefully, adjusted her approach thoughtfully, and demonstrated humility and genuine curiosity. That mindset made a profound difference in our experience and reflects what patient-centered care should look like. What ultimately left a lasting impression was not a lack of technology or medical capability, but what felt like a systemic process issue. Too often, the experience felt driven by routine protocols rather than individualized listening and critical thinking. When hospitals rely heavily on standardized workflows without tailoring them to patient concerns, families can feel unheard and underserved. There are clearly compassionate professionals working here, and several of them had a very positive impact on us. However, the broader communication and coordination gaps significantly affected our trust. I hope this feedback is received constructively and used to improve transparency, individualized care, and condition-specific preparedness for future families navigating high-risk pregnancies and unexpected diagnoses.

Wait time for lab work 1.5 hours. Soooo ridiculous ! Not a lot of folks waiting either.read more

OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

They should rename to "Don't CareNow". I had an appointment. Showed up - not a single patient in…read morethe huge waiting room. At least three staff I saw were present. Asked me to make another appointment the next day as they weren't able to do what the appointment was for. Complete waste of time.

Just like I have anticipated I have been billed 69.35 for a Covid Test in the name of a Doctor or a…read morebusiness man by the name of Douglas E Sloan DO and as I reviewed before I never saw a Doctor neither I requested one and yet they are trying to collect when Covid testing is free throughout the US. I got roped by these sneaky scammers but will forward the bill to The South Carolina Consumer Affairs and let them fight it. Don't trust this hospital and will never ever set foot there again. Saint Francis these people are making money on your name using immoral tactics!!

Where on this website does it say that lab services are not available on Sunday?…read more My husband is visually impaired and does not drive. I am juggling everyone's schedules and hoped to get his lab work done this morning. Now I have to jump more hoops because that info isn't anywhere that I can see it.

Was in town visiting my 81-year-old mom and served as her chauffeur for the six weeks I was in…read moretown. After a visit to her heart doctor and a low heart rate, he recommended a stress test. Driving downtown scares her because of the traffic and unfamiliar roads. Everything has changed so much over the years so it looks completely different that when she would go to MUSC before. I don't mind taking her since I lived downtown for much of my 20s and know the area well. When we arrived we decided to do valet parking, which was $10 and well worth not having to deal with it. We were in for her appointment for about 45 minutes. The lobby was comfortable but I noticed people sitting way too close to each other and they weren't together. I found a quiet corner and stayed away from the crowd since I haven't had my Covid vaccine. When she came out, we went to get our car and the valet guy said 'did you know it was only going to be a little while? We could have left your car here?' I understand he didn't want to hike to get our car, but it's your job. Anyway, we got the car and headed out. MUSC has done a nice job keeping the hospital neat and clean. The staff is friendly and the care of course is top notch!

The billing/coding practices of MUSC are garbage. I took a child to the children's after care on…read moreLadson. Out of pocket cost to me of that trip after my $30 copay: $223.11. Took another child a week later to Roper Urgent Care where they tested them for covid, flu, etc just like at MUSC children's after care... Total cost: my $60 copay only. MUSC billed as hospital outpatient where Roper is billing as an office visit. Save yourself some money and find somewhere else to go.