Excellent customer service!! The lights went out during my shopping and the cashier offered hold my…read moreitems until I returned.

Made an appointment online and was seen within 2 hours. Treated immediately seen by NP BROWN. She…read morewas caring, kind, empathetic and thorough. They now connect through the same network as Baptist and Mayo-so I didn't have to memorize my medical history to provide. Highly recommend the clinic. The pharmacy is right there as well and filled my script within MINUTES!! THANK YOU for taking care of ME

I originally went to the CareSpot on Monument Road near the Walgreens. I just needed a pre-cataract…read moresurgery clearance. This one (Monument Rd) required a chest xray though my dr had listed what he wanted from this exam and an xray was not part of it. I tried to explain this to the office staff who was very rude and adamant that their policy is I would have to get that xray for them to clear me. Even the office manager said I had to have the xray. While I was sitting in the lobby, I called the CareSpot at 410 Atlantic Blvd to ask if they require a chest xray for this pre cataract clearance. The person answering the phone thought that funny/odd. She said they do not require anything that the dr didn't specify was needed. So, I walked out of the one on Monument Road where everyone I encountered was rude to have a totally opposite experience at this one. ( I don't understand how on earth the policies can be so different at the various locations from the same company.). Every staff member here was very polite and professional. The exam was just as ordered by my doctor with no requirement for unnecessary tests. The lobby was very clean (opposite from Monument Rd) and calming. I was in and out in the amount of time I wasted sitting in the waiting room of the other facility.

Waited for hours and everyone working there acts miserable, like they'd rather be any place on…read moreearth but there.

Great staff! I called to make an appointment and the front desk was so accommodating and told me to…read morecome in now. The insurance and in-processing was quick and I was called back in less than 10 minutes. Dr. Caudill was very kind and wonderful. I highly recommend this clinic. They are a very caring staff, accommodating and the office was so clean.

First off, I don't normally even take the time to make a review. However, their care was so…read moreexceptional that I had to. My phone call was answered very fast, questions were answered and was met with kindness. I got into a room within 10 minutes and was out of the office in about 20. Very efficient, kind, informative and not money hungry. LOVE this place and will be my new go to!

I always experience exceptional care and quality. The doctor and his staff are most efficient and…read morepleasant. Very thankful to have Dr. Budd close by.

A wonderful office with extremely nice people. Always able to get in to see Dr. Budd or the other…read moredoctor when he is gone. They take very good care of me whenever I need them. Thank you very much.

It's a regular chain pharmacy. They've recently renovated the back to include a clinic. I'm all…read moreabout expanding health care access and decreasing health care costs especially for basic screening and monitoring. I usually can get my meds from the drive thru on walk-in relatively quickly as long as: 1. It's not 4:30-7PM on a weekday 2. It's not mid day Saturday. So go early if you can and if you can't be prepared for the after work rush!

Clean. Efficient and helpful cashier. Had everything we were looking for. Parking was easy.read more

It's not about me I was here for a simple drug test for employment. the lady came to the counter…read more complaining someone went in front of her. she did t want to wait any longer and wanted a refund. I was thinking she was just being difficult. Selina Fabianova called the manager stated she could not give a refund for wait time even though the lady had not had the X-ray she paid for nor could she get an X-ray as there was no order from a provider to get said X-ray. make that make sense. You took her money for a service you can not provide and refused to refund her money. Meanwhile Selina said under her breath I hate these people. Please keep her from this position. She is clearly here for the check not to help people. Her higher order thinking is amiss and she's abundantly rude. I never met anyone that has reached their peak so early in life.

Being an employee for Baptist had to go to Care spot urgent care. It was to my disappointing that…read morethe receptionist was very rude. The customer values were not there so instead of waiting to be seen. I left to the ER instead.the receptionist was so rude she was dark skin woman her rudeness was very uncalled for.i will not be coming back here nor referring anyone.

Stopped here because it was on the right side of the road at the intersection and convenient to…read morepick up some preventative over the counter cough meds - I thought the prices were a little steep, Delsym Adult Cough Suppressant Liquid, Orange Flavor, 5 oz and a small box of Alka-Seltzer Plus® Cold & Cough $32.00 out the door for both (I rarely buy this stuff so that may be the going rate). This is a very spacious store and it seems to have a little bit of everything including a clinic and the staff was nice enough. This location is very easy to get in and out of with its dual entrances and exits...

This is a typical CVS, but it's very large and conveniently located. It's in an intersection in St…read more Augustine near local motels/bed and breakfasts. If you forget something like shaving cream, it's the spot to go. There is a Walgreens across the street, and they didn't have nearly as many items as this location did. They also have tons of souvenirs in the front of the store, and they are reasonably priced. Other reviews have complaints about the pharmacy section, but I didn't utilize it so I can not say. Otherwise, it is an easy spot to grab needed items when staying locally.

Sat waiting for over an hour and the doctor only spoke to me for probably 45 seconds and barely…read morelistened to my concern and was honestly probably only caring about how fast I could get out of there

I had to go here when I got sick in February after searching for the nearest urgent care / med…read moreexpress through my insurance. I knew this location was close by and I called to verify that I was covered by my insurance. When I got there and was told the co-pay was $180, I almost left. I was so annoyed. The other places I called couldn't tell me what the cost would be until I was there in person and since I was so sick I just took my appointment at Carespot. I was told I had a sinus infection. Three days later I kept getting worse and had to go back. Another $180. What a waste. They tested me positive for the flu. The doctors were nice, but the front desk attendant was not friendly or helpful at all. I would never go back here.

Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.