I initially had a very positive experience working with David, as he provided excellent customer…read moreservice and gave me confidence in the repair process. However, after the vehicle was returned to me, ongoing issues began to arise. I noticed that my bumper continued to come loose. I contacted David, and he advised me to bring the vehicle back in. At that time, I was informed that a clip had not been properly installed. Unfortunately, even after that correction, the issue persisted. Over the past two years, I have returned multiple times for the same problem, and each visit has resulted in the same explanation regarding a clip. I was hesitant to leave a review because my previous interactions with staff had been positive. However, my most recent visit was very concerning. Upon arrival, Scotty was dismissive and unprofessional. He questioned whether this was the same vehicle that had been serviced and made comments that felt unnecessary. He then suggested that the issue may have been caused by me hitting something underneath the bumper. Had he reviewed the service history, he would have seen that this has been an ongoing issue since the initial repair. I expressed my frustration with having to deal with the same unresolved problem for nearly two years, especially considering the amount that was paid through my insurance for the repair. In response, he stated that he could report to the insurance company that I had caused damage by hitting underneath the vehicle. The mark he referenced was not new and does not explain the recurring issue with the bumper. This interaction was extremely disappointing due to the lack of professionalism and accountability. While I do not wish to work with Scotty again, I still need my vehicle properly repaired and the issue fully resolved.

I absolutely love this place (Mesquite, TX). The staff is friendly, honest and knowledgeable. They…read moremade sure my car was fixed RIGHT before releasing it. I arrived close to closing time and Austin took his time explaining everything. He even shined my back bumper which had nothing to do with my accident/claim! The front office also saved us MONEY by advising us to file our police report!!! They didn't have to do these extra things for us. They definitely take care of their customers!

They were timely and thorough and made it look awesome. Would highly recommend them…read more Corey

Contacted DFW Bumper Solutions after an unfortunate encounter with another car's trailer hitch…read more They contacted me back in minutes, made the appointment for the next day. They gave me a two-hour window for their arrival and showed up 15 minutes into that window. The whole job, including some preexistent scuffing on the side of the bumper, took about two hours, all done in my driveway. The color match and finish is impeccable and the price is less than a third of what a body shop would have cost me, not counting leaving the vehicle and having to get a rental while they did it. Multiple, convenient ways to pay. Cannot say enough good about this business (I almost want to call it a service), and Shannon who came and did all the work. Top notch, down-to-earth good neighbors. Highly recommended.

Visited the other day since my car needed an oil change. The service was straightforward and didn't…read moretake very long. Nothing unexpected came up, so I'd probably come back here next time.

These people charged me $2,000 dollars and told me my car was completed they took payment then told…read moreme my car wouldn't start I'll need to jump it to get it home. Mind you they charge me extra for the initial evaluation which didn't include this issue. They never refunded me or fixed it. I took it to another shop and they told me my parts were installed wrong. They also told me they could get me cheaper parts but still charged me the same as the expensive parts. Run from these people ​​​​they're scam artists

I was "lucky"enough to have my brand new Honda Accord severely damaged in one of the worst hail…read morestorms in recent memory. My insurance company provided a list of several "chain" body shops in the area. Due to the sheer volume of cars damaged by the storm, these shops weren't even putting people on a waiting list. My father-in-law has been a loyal customer of Williams for many years, and he recommend that I at least call them. They were extremely helpful and were able to get my car in immediately. They handled everything, including getting the damage reappraised after Farmers initially cut a check for less that 1/4 of the actual repair costs. All of that was great, but the finished product is why I'm writing this review. The work was literally flawless. My car looked as good as it did the day a drove it off the lot with 6 miles. The interior was clean and there no signs anyone else had been in the vehicle. From start to finish the experience was excellent. The customer service and craftsmanship are both 5+/5. A few weeks after I got my car back, it was damaged again, although less severely, in another hailstorm. I bringing my car right back to Williams next week without a second thought.

Don't trust these guys, they are contracted with the City of Mesquite TX and they are as crooked as…read morethey come. By law you are not required to have your car towed by them (if you have a wreck in the city limits) Its the law that you can choose whoever to tow your vehicle! (the police officers get kick backs and will lie to your face that you have to use their contracted wrecker service! The drivers that this company employees are the biggest POS's youll ever come in contact with

outstanding, quick, and reasonable price.The guy answered a call right away, gave an estimate right…read moreaway with a fair price for the fix based on the images I sent

Robert was great. He fixed 2 large dents on my Gladiator. Super happy with the results. Having him…read morefix a few minor dings on another car as well. Will definitely use again!

Toyota of Rockwall highly recommended this shop after my Camry was damaged in a collision-I am so…read moreglad they did! I got such expert and prompt guidance and assessment for my vehicle! Ivan Stephens was great! He was so consistent in staying in regular communication, helping me navigate every step of the decision making process! Thank you, Ivan-and "Payne and Sons"-for making me feel like a valued customer! God bless you all!

This is the only repair place I will ever use!!! They were efficient, cost effective and…read moreresponsive.... plus super super nice!!! don't call anyone else.... just call these guys! they were the best!

This place is awesome. Very patient and helpful people, Steven explained everything thoroughly for…read morea great estimate. Highly recommend

Stephen and Tony were very honest and my Tesla Y looks brand new. They finished my car on time and…read morekept me updated on the progress. Stephen charged me for the major dents on the front but buffed out additional scratches without additional charges. I would highly recommend!