Accommodating, efficient, fairly priced, and customer service oriented. When I learned about additional work that was needed, pricing and level of urgency was provided so I could plan & budget the repairs. I will definitely return for said repairs. read more

Thank you Alex for the fine service provided. For my BMW. My brakes are perfect! As well as the tune up I can't wait to bring my vintage vehicles that are in need of service. Thanks so much for your help. Alex provides quality service and I highly recommend him read more

Alex is great! I'm sure we are hesitant when we leave our vehicle at a shop. Alex made me feel comfortable, being so transparent and honest about his work. I've taken my car to get looked at, at other places, but Alex is the most transparent mechanic I have met in the years of having my current car. He took the time to show me what work needed to be done. What parts were needed, and the cost of the parts before we proceeded with any work. He was patient enough to replace parts in the order that they were needed. Trial and Error, am I right? Alex always has the answers when it comes to repairs. If there are any issues with his work, he is always open to seeing the car again to fix the issue with no cost. If you want an honest mechanic who does good work Bring your car here. Alex will literally sit down with you and explain everything. read more

Master Garage Auto Services - Crack in Cat pump - Auto Repair Near Me - Garland , Texas

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Friendly, fair prices, great response. He does not try to upsell or push more. Seems honest. Will use them again

This review is about my experience bringing in my 2022 Chrysler Voyager to Master Garage. This was actually the second vehicle I brought in within a few days...the first being my 2022 RAV4 Hybrid. I initially believed everything went smoothly with the RAV4, which is why I returned so quickly with a second vehicle. Unfortunately, what happened with the Chrysler has caused me to question the transparency of both visits. I will be getting the RAV4 inspected separately and will post a separate review once I verify all work. 1. Clearly Agreed-Upon Parts (With Screenshots): Before dropping off the Chrysler , Alex Moazeni and I exchanged texts confirming the exact brake pads to be used: -BrakeBest Select Pro Ceramic Pads -Part numbers: SPC1589 (front) and SPC1901 (rear) Screenshots attached show the full discussion and agreement. I even sent him the product links, the prices, and screenshots of the pads in the cart, and he confirmed that these were the pads he would go with because they "have a better warranty." Everything was documented in writing. 2. Lower-Tier Pads Were Installed Instead (With Photos Provided by the Shop): After picking up the van, I inspected the brakes myself and saw completely different pads installed: -Total Stopping Solutions (TSS) ceramic pads -TD1589C front -TD1901C rear These are not the BrakeBest pads we discussed.They're a lower-tier product and a significantly lower-priced one. The shop even sent me photos of the boxes (attached), confirming the mismatch. 3. The Price Difference (Which Is Documented): Here are the actual numbers: -BrakeBest Select Pro Front: $84.99 -BrakeBest Select Pro Rear: $78.99 -TSS Front: $56.99 -TSS Rear: $36.49 Total difference: $76.32 Yet I was charged the full amount associated with the higher-tier pads. 4. No Communication Before Substitution: I was not called, texted, or asked permission to switch the agreed-upon product. The shop's explanations changed multiple times, including: -"They didn't have that brand." -"We paid the same price." -"I didn't know it would be that much of a concern." But when a shop cannot source the parts the customer agreed to, the standard practice is to call and ask before substituting. That did not happen. 5. Warranty Claims That Weren't Accurate: During our conversation, Alex also used the "included warranty" as justification for the price and why a refund shouldn't be necessary. However: -Brake pad warranties come from the manufacturer, not from the shop. -The shop's responsibility is only to process the claim, not to pay for replacement pads out of pocket. -Manufacturers typically reimburse or credit the shop for warranty replacements. Meaning: -The warranty is not something the shop "includes." -The shop doesn't lose money by honoring it. -It cannot reasonably be used to justify installing cheaper pads at higher-tier pricing. This point had to be clarified directly. 6. Attempts to Resolve the Issue To his credit, Alex did respond, but the resolution process was frustrating: -First offered a free $18.50 state inspection -Then a free oil change -Then said "that's all we can do" -Then asked if an $80 refund was "fair" -Then asked if getting the refund meant I'd leave 5-star reviews on Google and Yelp(Screenshots attached). Offering a refund in exchange for a 5-star review is not only inappropriate, it violates FTC, Google, and Yelp policies. I clarified that any review would be honest and not tied to compensation. Alex eventually issued the $80 refund, which I appreciate, but only after a long back and forth that should not have been necessary considering the clear evidence. 7. Now Questioning the RAV4 Work Because of how the Chrysler situation unfolded, I now feel obligated to have the RAV4 inspected to verify: -That the claimed work was actually performed -That the correct products were used -That the coolant flush was actually done I will post a separate review once that inspection is complete. UPDATE 12/8/25: In response to the owner's response to my initial review... Alex, thank you for responding. Your reply actually reinforces exactly why I felt obligated to share my experience. To be clear, I did not request a 'huge discount.' I asked for the documented $76.32 difference between the BrakeBest Select Pro pads we agreed on and the lower-tier TSS pads that were installed without approval. You refunded that because the documentation was indisputable. More concerning than the parts issue is your choice to tell a customer who brought you two vehicles in one week that they 'can't afford to maintain their vehicle.' That comment says far more about the professionalism of this shop than anything in my review. My review is not emotional, it's supported by screenshots, part numbers, pricing, and your own written messages. Everything stated is accurate and backed by evidence. I'm not here to argue. My review exists so future customers can see the full experience and decide for themselves. read more

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I took my wife's Honda Accord in for a serious oil leak, and this mechanic did an amazing job from start to finish. He was extremely patient and very responsive the whole time. He also took the time to analyze the rest of the car. He checked things like the spark plugs and the sway bar link and let us know what else needed attention without pressuring us. Things like this can feel overwhelming, especially knowing the car still needs repairs, but he understood how tight money can be. He made us feel welcomed anytime, never rushed us, and reassured us that we could come in whenever we were ready. He explained everything clearly, answered every question, and never rushed us. It's rare to find someone this patient, knowledgeable, communicative and trustworthy. I highly recommend him. Truly thankful. read more

Everything from estimate to pick up was a seamless as possible thanks to Alex. Was confident in ability to repair a larger dent and kept me updated daily. read more

Highly recommend- great customer service and only doing work that is needed. Alex was very responsive, quickly provided a competitive estimate and estimated time o complete. Took the car in and Alex suggested an alternative way which was way cheaper. Got the car fixed and it works great. So glad that I found Master Garage! read more

I went in for a diagnostic and owner said amp was blown. The couldn't fix my amp but owner and son were nice.

Alex is fast, great and super nice! He goes above and beyond to find a solution to your problems. Highly recommended! read more

Top tier. Was out of town from Chicago. Needed to drive back that day. Water pump fails. Every shop tells me 3-4 days and 1500-3500 dollars even though I had the part on hand. Tried to do it myself and rounded out a bolt, so needed some help. Got referred to Alex at Master Garage and he took care of it within 2-3 hours and I was on the road back home that evening. Price was extremely fair, decided upfront, and significantly below what others quoted. Many saw the desperate nature of my situation and blatantly tried to take advantage. Alex was happy to help at a fair price. Telling everyone in our Dallas office about this place, and if I ever have car issues in the area again, I know exactly where I'm going. read more

Great little hidden place for auto repair. I took my Chevy Silverado here to get my shifter cable replaced and a new radiator. Amazing prices! They were also able to change my oil during the process which needed to be done anyway. Honest! Super fast service! Everything done same day at about half the price everywhere else. If and when I ever need auto repair again I will definitely be back here. Shifter cable replacement, brand new radiator and a synthetic oil change all for just under $1000... can't beat that ANYWHERE read more

Alex stays in touch. Worked with me through the recent ice storm delays and got my car back to me with fender bender repaired beautifully. Stayed within the price quoted. Would definitely recommend. Also changed my oil as requested. Full service shop! read more

Come to Master Garage and Auto Services for Superb Customer Service. Affordable prices

I drove my car to his shop at an established time with my wife following me in her car not knowing how long it would take for the service. I assumed that I would have to leave it overnight. When I arrived, I was pleasantly greeted by Alex the owner. Alex IMMEDIATELY started to work on my vehicle on each item that needed to be remedied. Alex completed all servicing in less than an hour!! No joke. Alex has a passion for working on cars (his words, not mine) and the satisfaction he gets is when he experiences very satisfied customers. And no worries, he does not overcharge whatsoever. Bottom line, so glad I found him. Everyone needs to find him too!! If anyone wants to ask me directly on his overall servicing, please call me at 972-765-4504. read more

Master Garage Auto Services - Alex, the owner, working on my vehicle. - Auto Repair Near Me - Garland , Texas

They did a great job on our shocks for a good price and did it in the same day. friendly service also

Alex was great! He was direct, straight to the point, and efficient! I hope to continue servicing my vehicles with him and his team.

They did an absolutely amazing job on my car. I originally came in for service because I had a main water pump failure, but it turns out that my auxiliary pump needed replacement as well. Alex was extremely kind and was able to get me the best possible value to repair them both. The team was fast and efficient, and I will absolutely be back for any future repairs, and will also be recommending Master Garage to my family and friends. My car is running so smoothly now! Thank you all so much! read more

Excellent, fast service repair of my front struts of my vehicle at a reasonable price. I would highly recommend Alex!

Alex squeezed me same day an hour before close. Took it in was able to find issue with my a/c unit and order it and have in the next morning. As soon as he got the part it he called me before they even opened and let me know as soon as I got there he would take care of it. He helped me out with the price as much as he possibly could in order to win over my business. Definitely would recommend to anyone read more

Alex and his crew is the place to go for ALL your automotive needs. Stopped by and Alex happened to be outside. Came over, took a look under the hood and diagnosed the issue quickly and was able to complete the repairs to perfection in 2 hours. While waiting was able to talk to Alex and learned a lot about him, his business and his business acumen. Great man who is dedicated to quality for all your needs. Thank you, Alex. See you soon. Stephen G. 07 Jeep gcl. read more

Horrible place to get your car repaire. I had brake pads and rosters replaced with what he said was Honda parts and after a month in a half, brakes rusted and squeak. Went to Honda on Lemmon and had back replaced and was only 12.00 more. he will not replace any of it. I do not recommend this place. read more

Alex is awesome. He can do anything and do it well. He does interior work, body work, and engine work. He has done inspections on both cars, fixed a seat, changed oil, changed a head lamp, and done body work when I scraped rear on garage door. Mr. Fixing should be his name. read more

Alex did a great job and efficiently knocked out multiple maintenance fixes to keep my vehicle running perfect. He explained options and went into the urgency of each repair. He did everything I asked on a same day appointment and it was a fair price for the work that was done. Definitely made a customer for life. read more

Great service provided on my 65k mileage checkup. Now my go to for anything auto. Great shop and knows me by first name after one visit.

Alex was great from the time he provided feedback to my message until the time he completed my service! It was refreshing to meet a knowledgeable and quick mechanic that had UNBEATABLE prices. He greeted you and kept me updated on the process. He said i would be a lifelong client and he is right. He is now my guy! Thank you very much for being honest and affordable! I will be back and will tell everyone I know about you! It was a pleasure! read more

This garage offers exceptional quality service. Alex went beyond what I expected by programming my cars computer as well. This is now my go to car repair shop. No more dealership for me. read more