Regarding your request for a refund on your service contract: please understand that these…read morecontracts represent a commitment to ongoing professional care and maintenance. We will review your account to determine if a refund is warranted based on the terms of your agreement and the services already provided. I will contact you once this review is complete to discuss the next steps. Kevin Amdahl. Mr. Amdahl, This was a previous response to me. You said in it I will contact you. I had been waiting for you to contact me and when you did not contact me just like all other times I was told someone would look into this refund and I never heard back from anyone I posted that review on yelp. Yes, I think people should know when a client is ignored and your company does not respond or even contact me when the person I was working with is no longer available to see me. After the rude encounter with another employee taking the scheduled appointment I was told only a cleaning would be done and the was no time to do a service adjustment. She did not make any arraignment for me to see someone else. No call, text or email advised me about getting my hearing aids serviced. When I stopped in the front office said they would check-in about a refund even if it would be partial based on my last appointment. I never heard back from the St. Cloud office. I don't like leaving negative reviews but based on the way I've been treated as a client and then ignored I felt it necessary to get a response. Also to bring to your attention that something in the way of customer service was missing at the St. Cloud office. The way the service contract was presented to me it was like one appointment would cost as much as the contract and when I only got a cleaning it upset me that was an expensive cleaning. Thanking you for your further review of this. Peter Knutson

I was aware of the occupational hazard to hearing of being a Dentist and I have enjoyed music my…read moreentire life, but I was only in my early 50s and doing fine...Right? I did get a bit frustrated sometimes when people mumble, especially girls..Why don't they speak loud and clear like me and why can't my family leave the TV at a reasonable volume? I reluctantly agreed to a hearing test at the urging of my daughter. I am bald so hearing aids are out of the question..Right? As a health care professional I was aware of the fact that Hearing aids improve mental focus and slow dementia and I'll admit things weren't coming as quickly and easily as when I was younger. Hearing aids have opened up a whole new world adding richness to my life. People no longer avoid talking with me and started treating me with more respect like I was suddenly more intelligent! Best of all I am now enjoying hearing my beautiful wife, children and grand daughter as never before. I m still surprised when I talk to people about them and they are shocked when I take them out to show them saying "I can't believe it.. I never saw them" For Pete's sake I'm bald and don't like hats. I wasted time and money trying discount in ear amplifiers but finally realized this is very similar to Dentistry..Its a service not a product. There's a huge difference in the end result depending on the provider. Fortunately I eventually found Amdahl Hearing Center. Thank you for your excellence in service and kind understanding. My life is fuller thanks to you Dr Chuck DDS

sadly we made an appointment and told the receptionist that my step mom had medical assistance…read more then a week later the day of her appointment we get a call canceling her appointment because they don't accept Medicaid patients. my step mom had made a medical ride appointment from Delano with a 3 day advance now she has to cancel the day of. very poor customer service. if that is their policy the front desk should know it and let the potential client know immediately. I would give them no stars if I could. notice should have been given last week not day of. so disappointing!

Marshall Rosner at Sonus has been my hearing care professional since 2014…read more The Starkey hearing aids that he fitted me with have been outstanding and his service is great! I highly recommend Sonus hearing care professionals to anyone who needs hearing aids or just thinks that maybe they're hearing is getting a little weaker.

Two years ago I went in for a free consultation and left with new hearing devices. I had flunked an…read moreearlier attempt at wearing them, but Beth helped me find a style that worked for me. I was literally in tears being able to hear what I had been missing. Today was an annual checkup, which included a hearing test and cleaning my devices (and answering Bluetooth questions). You won't be disappointed with this owner-operated small business. They truly care about your hearing, and I feel like a friend as well as a client.

My father and I stopped in to get an evaluation of his situation and info about next steps for his…read morehearing. He currently has hearing aids and after a quick evaluation they thought that it would not be right to try to sell him replacements that are only two years old. Now, my father is 89 and it seems at every turn someone is trying to take advantage of his age and rip him off. I want to take a moment to say the folks here are amazing and honest! For that reason alone I wanted to call them out as a special place in a difficult world. Thanks!

Terrible product and even WORSE service. My Dad sent his Miracle Ear back at least three times and…read morethey never could (or would fix it). He tried calling several times and could never get through. I asked for a manager and was rudely hung up on and am now sitting on hold for 25 minutes after I called back. DO NOT USE THIS COMPANY. They are con artists stealing money from old people and refusing to back their defective, junky product!

After having many problems with finding the right hearing aid and getting very frustrated, the…read moremanager Pablo, actually called me and we talked things out. He was very kind. I was not aware that he knew nothing about all the problems I was having, so to have him call me and apologize, that meant a lot to me. You don't usually find that in a lot of companies. He really wants to help his customers get the best positive experience he can. Thank you Pablo

I would not recommend . said I had too much wax in my ears to do a proper hearing but she anyway…read moreshe said that she shouldn't adjust. My hearing aids and I get my hair straightened but then I'd have to have another test. She wanted to charge me $40 to program my hearing aids to my phone. A couple weeks later one of my hearing aids went bad and they charge me $40 to bring it in, $325 to get it repaired, and then another $65 to pick it up. All they really want is your money.

A procrastinator of my hearing loss from over 30 years ago due to punctured ear drum. Took the leap…read moreto have my hearing retested under my insurance and desiring to put an end to" can you repeat that ? Missing words in conversations and so on. Made appt in June, process explained, hearing tested both ears in sound booth by Tessa in depth to determine what my loss was, how much was lost, determining % in both ears. Hearing loss correlated to dementia. Did you know? The cost with insurance $2000 and I bought top of the line: both ears so that I would truly hear again! There are lesser price options. Fitting was about 1 hour and all my options explained as to how to use the Sound Hearing app on my phone to control volume and balance of both my ears. They fit behind my ear with transparent cable and tip for each ear You can get free programming of up to 6 environmental possibilities like live music, reverberant rooms, sports, strolling, TV, Universal and more. I made a two week followup appt to tweak my programs yo better hear female voices snd T V. I recommend at two weeks to ensure you get your best found early. They come with ear tips, cleaning tool, charger and USB, instructions etc. You can email questions at any time or call but they do get booked ahead I have 1 year free service and 3 years warranty. I set up my first year of appointments right away so as not miss free maintenance, cleaning, etc. Tessa my doctor snd Kathy the admin do an outstanding job or providing a warm and caring environment. I felt I had the best and my quality of life renewed in controlling all aspects of my hearing forever. The downside? People who knew you when you could not hear keep saying" did you hear that?" I highly recommend them Located behind Menards on Nicolette Restrooms in corridor; set parking stalls for Sound Hearing; enter on the east side doors; beautiful shared foyer with fountain and greenery. Rental car service is also here If you have long hair it will require you buy outside of this business hearing aid holstered and ear cuffs to secure to your ears. I almost lost mine due to hair caught in my sunglasses. Don't look back. See if your insurance covers and change get your life today. Once you hear your world opens up!

I came in to receive new wax guards and service for my family member's hearing aids. The staff was…read morefriendly and responsive, and made sure all my questions were answered thoroughly. I highly recommend Family Hearing Solutions to any individual seeking hearing care or service.

Multiple issues for a one star rating. Type of care was sub standard care quality was well below a…read moreprofessional audiologist delivers. I paid $5500 for my mom 78 and after multiple meetings we had to go another professional in Osseo. There were too many issues to comment too. My only suggestion ask for an actual degree, training as a doctor vs a simple HIS certification as this saved our investment by going to an actual certified trained audiologist.

I've been working with Soundpoint for The past nine months. I started working with them because I…read morewas mostly just curious about my hearing. I had the usual warning signs. TV was too loud, crowded rooms were difficult to hear conversations etc. I was only 52 how could I possibly need hearing aids? Amanda, the technician who did my original screening and fitting was so thorough and helpful and teaching what was going on and what changes would occur in the future. I felt excited to address the issue early rather than wait. I felt no pressure whatsoever from Amanda. When I had a few minor issues with getting things adjusted at first, I realized I chose the right people to work with. They didn't just say hear you go and then vaporize. They worked hard with a product they believe in. I generally like to work with professionals that I have been personally referred to. Amanda made me feel like I discovered a secret on my own. Do yourself a favor and have a screening appointment.

I've been with this company since I got a hearing aid in about 2006. I lived in White Bear and used…read moreanother outlet. I moved to Coon Rapids and saw them last year for cleaning in the Coon Rapids center. Just recently 2017 I had an appointment to have a hearing test. The test went well. My hearing has deteriorated. I was ushered into an office with a Sharkey professional and shown some really good hearing aids. However, the price is very high. Subsequently, I complained about the price and was told that they would research less expensive units and they would notify me when they had news. That was 3 weeks ago and I have not heard from them. I am looking for care elsewhere.