I've been to Basin/Nova 3 or 4 times as of this writing, for myself and for my husband. We have…read morereceived good care each time, with the exception of being sent to the ER for a toe infection. The NP felt that it might need further imaging to be sure it hadn't infected the bone, which is out of their capacity to perform. That seemed reasonable to me. All of the providers I've dealt with were professional, showed concern, and seemed to be well informed. I don't know what more can be expected from an Urgent Care facility. I can't compare them to Basin since I was only there once, the first visit, before they changed to Nova. I didn't notice any difference after the change. There are definitely times where the wait is long, but also times when there are few people and you can get in quickly. This would have little to do with Nova, and is just part of being a walk in facility. I would personally go to Nova before going to the Skylakes ER, where I've waited up to 9 hours to be seen.

Will never be a patient here again. Not because of the Klamath staff but because the billing staff…read more I called, sent numerous emails, messages through the patient portal....they refused to respond or bill anything to my son's school injury claim....then sent me to collections without even a notification email. Zero customer service with the corporate company.

Less than a. -0 filthy filthy incompetent and rude staff always ignore the elderly wait time is…read moreexhausting if I didn't have 3 sever gran mal seizures 2 WHICH WERE O. THE ER TABLE I would never had gone didn't even know it happened until I woke up in the ICU after 6days with a tube hanging between my legs and being told I couldn't eat because of being intabated WTH ELSE YOU WANT TO KNOW...DO NOT TRUST MURDER WEST / SKYLAKES MEDICAL CENTER AND EVERTHING THEY OWN the dr. Who prescribed the heart and bp meds are which caused these severe gran mal seizures I almost died because of the incompetent Dr thank God for my new dr. And my husband for being home at the time otherwise I would have been DEAD I am still after almost 3mths HAVING BRAIN ISSUES WITH ANXIETY PROBLEM WITH EVERY THING INSTEAD OF THE PERSON I USED TO BE

It's no small thing to be diagnosed with cancer at any age, but here I am at 66, and a cancer…read morediagnosis. I had a lot of well-meaning friends tell me to establish somehow a relationship with an oncologist in Portland. After the experiences I've had in the past two months (April, May 3025) I'd need clear and convincing evidence to use anything *but* Sky Lakes. I witnessed repeated professional courtesies between all the staff, not just nurse to nurse. It was the first time I ever heard an RN personality thank a kitchen worker for bringing up a second supper tray for a patient whose appetite was coming back. I saw the RNs get some good advice from a CNA and used it -- they too thanked him. Those are all signs of a healthy professional relationship between colleagues, not simply peers. And *that* environment is what it takes to heal and become healthy. You can keep Portland. I hive Sky Lakes. .

Very rude clinic staff at Dr. Orlando's office, General Surgeon. The doctor is fantastic, but…read moreoffice staff is rude and condescending.

Sky lakes ENT is very unprofessional and sadly the only place in the basin, but to be honest the…read morebest thing people could do is to drive to Medford or somewhere else, the care is non existent and the people who work there could care less about your needs or ailments, save yourself from the frustration of ineptitude

Extremely caring staff and Physicians at this VA Clinic in Klamath Falls, OR. Yelp needs to correct…read moreits search results in finding this Clinic.

A beautifully remodeled hospital with a lovely staff. My favorite part is the huge circular…read morestaircase in the lobby with dozen of birds hanging down from above! The gift and spa shops have lots of great gifts in there! The coffee shop has lots of sitting and wifi so a great place for a snack or to work. The only thing I would suggest is a vending machine in that area of the hospital. I had to go to the birth center to get snacks for the little kiddos with me. Not a big deal at all, just would be more concur to after the coffee shop closes.

Unless you have an emergency or other urgent needs I suggest finding another hospital and…read moredefinitely a second opinion and not at this Institution. Physicians specialties are limited here. Just my freedom to express my opinion.

Used this place as a primary care for the last year in a half out of lack of options. Have not had…read morea great experience with multiple doctors and staff. Between the dismissal of symptoms, the condescending questioning of said symptoms, the absolute DOG WATER scheduling I will literally go to medford for primary from now on. Seriously its like pulling teeth to be treated and treated correctly. Not only will you wait there 30+ mins after your scheduled appointment when you are seen the provider will just you stare at you like you're dumb, not take you seriously and then throw meds at you indiscriminately. intake staff is always rude, always; and god forbid if you dont notify them that you left without being seen otherwise they'll call you and blame you for not telling anyone you left...like what. The only good experience ive had with this clinic is the urgent care and the diagnostics department.

Tried to set up appointment with doc that supposedly was accepting patients. Never got a call…read more When I tried to follow up the "customer care" person was uncaring and rude.

This is quite possibly the WORST hospital I have ever had the misfortune to end up in !!!…read moreI was in the ER and have never been treated so poorly in a hospital before! The doctor was rude , gruff and generally a jerk . The nurse was sorta nice but the service wasn't there, no caring no compassion for the patient. Peace be with you all Sherri Annkin

I am ten years cancer free and owe my life to the Sky Lakes Cancer Center!…read moreI was pretty frightened the first time I went there, but after that initial visit, I had no qualms about seeing the docs for treatment. Everyone, beginning with Tammy in the lab to Misty in scheduling and the nurses in chemo and my doctor, Dr. Abu-Errish, were so kind and professional. I currently see Jessica Sweetser yearly and love her. Wish she could be my primary care provider! We are so fortunate to have a cancer center here in Klamath Falls!!

My large family and some adult foster care clients have used Cascades East for over 30 years. We…read morehave used them decreasingly and will not use them anymore. We always have different doctors, even after being assigned a particular doctor, which is acceptable at times. The vast array of experience, or lack thereof, is not the only problem; it is the inconsiderate wait times. We have waited over 4 hours to see a doctor. It is not unusual. For example, if they said one and a half hours, we knew that meant more to see the others before us.to wait an excessive, inconsiderate amount of time to be seen with an appointment at Cascades East. About a year ago, when we would arrive for our appointment, we started asking how far behind the doctor was. For example, if they said one and a half hours, we knew that meant more time to see the others before us, and we request to be rescheduled. They need to learn how to be effective in the assigned appointment time. If patients with the same issue start asking how far behind they are and rescheduling, if needed, they will get the hint to train the new doctors better. Although some people have free time to wait, we are packed with appointments for up to 12 people. Years ago, I even talked with a supervisor and mentioned that they are teaching these new two-year term doctors to disregard a patient's time. They need to learn how to be effective in the assigned appointment time. If others with the same issue start asking how far behind they are and rescheduling if needed, they will get the hint to train the new doctors to use our appointment times wisely. Klamath Open Door has repeatedly and for many years always been respectful of our time. There is even a sign posted that says to let them know if you have waited more than 15 minutes. All of us are now patients there.

We've had a great experience at Cascades East. My only complaint is that blood draws sometimes take…read morea little while. Friendly office staff, doctors, and nurses. I'd definitely recommend them!